Mac Haik Dodge Chrysler Jeep Ram Temple Review

Ricardo was great!!! Very knowledgeable and personable. Went to work for us and got the deal done that we wanted! Best experience with buying a new vehicle I've had. Ask for Ricardo, aka "Ricky"

The sales team were very helpful, and yes they were all to happy to take my money. The SERVICE DEPARTMENT IS HORRIBLE, I have owned my truck for 2 years now, I have always taken it to there service department to get any and all maintenance taken care of. Every time I bring my truck in the service tech forgets something, last time it was to turn off the keys and he drained the battery, or forgetting to change the air filter I payed for, or arguing with me that there is a cabin air filter. Today it s a 3 hour wait for an oil change when I was told it would be 2, then told they haven t even started it after 3 hours. Would NEVER recommend the service department here.

Andrew helped me today in setting me up with my new 2017 RAM 1500. He is honest and treats you right and is not pressuring at all. I could not be more happy with the deal! Will definitely be back.

I Have purchased my last 3 vehicles and have traded in 1 for my forth vehicle. This is my dealer from now on.

A fairly young sales associate hungry for a sale was disappointed as I continually lowered what I would spend. When it got too low he had nothing to sell. I didn't buy there.

Awesome between the service department and the sales team.. they actually do care about the customer

Roger and Mac Haik Mike were awesome along with the rest of the staff that entertained my 3yr old to include Cat (big kittie)!! Thanks for helping out guys I appreciate it!!

Well I just recently bought a 2013 Jetta from here and it was a great experience. I was working with Jessica and she was very patient and caring. Felt like I was in good hands and she gained my trust really fast. I would highly recommend working with this young lady for both new or veteran car buyers. Thank you Jessica hope to see you soon

They change my oil..it was good,they offer a free car wash.

had a recent recall done there, for the shift column. after leaving I had two sensor lights on and my cruise control did not work anymore. long story short, when I went back for them to fix the problem, they attempted to charge me for the cruise control, even though they admitted the cruise control not working was related to the sensor lights being on. 3 hrs later they finally fixed everything, with no charge to me..there shouldn't of been at all anyway. I highly doubt that I will ever return there for anything.

Good luck with their service department! Can't even make an appointment to get a possible warrantee issue looked at unless you drop it off for an UNSPECIFIED amount of time - up to three days! Ridiculous....Then they want $145 to just look at it for a diagnosis.

I had a wonderful experience buying my Charger here! Michael Naszkiewicz was very informative and kept me in the loop throughout the whole buying process. He helped me get into the car that was perfect for me and my needs, as well as the rest of the staff being very friendly and giving me a very welcoming experience. I would recommend buying from here specifically Mike!

I had an awesome experience at Mac Haik Dodge in Temple Texas. My first time in here to have a recall item addressed and ended up getting my oil changed and will now be a life long customer because of the way I was treated. My service advisor was Jay Johnson and this guy was on the top of his gave. Even thought I did not purchase my truck from them, I was treated like I was a long time customer. Jay was up front with all costs and offered options that would save me money. He kept me constantly up to date on length of time to get the work done and was very respectful of my time. I will definitely bring my business back to this dealership and I will trust my service needs to Jay.

Staff it's always friendly. Called ahead for a simple parts replacement free of charge through the manufacturer

My service writer Ben did a good job he was polite and helpful. To the person who worked on my truck you kind of suck. One my truck is a work truck and it can be a little junky thats why I made sure it was cleaned out before I took it in for service. So when you went under my seat to pull out the tool to lower my spare you should've put my stuff back the way you found it or at least attempted to. Second you left dirty oil stains all over my truck and like I said I made sure my truck was clean when I brought it in so I noticed immediately that you left oily hand prints and smears down the the sides and front of my truck. Also you left my doors unlocked for I don't know how long after the work was completed because that was one of the things I noticed when I came in to pick up my truck. Customer service is key whether dealing with a person directly or indirectly. It won't be a comment online the next time I have any type of bad service. I'll talk to whoever is in charge the next time. You all have a nice day.

Thank you Dennis and Mike for getting my Jeep Jeep in so quickly and without an appointment. Even with a line of vehicles waiting, y'all took care of my battery in excellent time!!!

Drove 3 1/2 hours to look at a vehicle only to find it had already sold.
Apparently the inventory on website is not necessarily accurate.

Tyrrence at Mac Haik Temple. Is a great individual to work with.

I am beyond impressed with Mac Haik! Jason and Rueben went beyond my expectations and worked out a deal for me that I couldn t resist! This is my second vehicle to purchase in the last 3 months and they worked as hard as they could to get me the vehicle I wanted! Draper was fabulous as always, making the car buying experience enjoyable! I will be going back for my next car when I m in the market! Great company and amazing employees!

Sold me a good truck but the F&I (finance guy) was dishonest. I paid off the truck without missing any payments. The F&I guy told me they placed a tracking devices on the vehicle until it s was paid off but they did not. Mac Haik didnt give me in house financing so why would they install a tracking device. Once I paid truck off, I called and told them to remove the tracking device and they told me it doesn t have one. Of course not, their just dishonest and for that reason I will take my business somewhere else.

I worked with Jay in service and he really took care of me. They really do care about their customers and it shows in the relationships they build and how they treat you. I would highly recommend them. I drove from Waco to temple just for the much better service.

Worst experience EVER! I was interested in purchasing a vehicle,I let the sales person know my situation and thought the person understood, that was dumb on my part! I got an approval and attempted to keep communication, but the sales person ignored my calls/messages. Next thing I know,I take time to go in there, my sales person was coincidentally always"out", until one day,I finally get ahold of them and let them know that I have cash money. Go in, they talk with me, called me back a couple of days later, then don't even tell me whenever I went in there that my approval expired, they hid that from me. I will NEVER GO BACK,& WILL NOT RECOMMEND ANYONE DEAL WITH THEM! Just a waste of time, unless you enjoy getting screwed over!

Great Service!! I called ahead and made an appointment. I was not even out of my truck yet and they were greeting me at my window by name. They have a nice waiting area and my truck was done faster than I expected. I would defiantly recommend.

We had a great experience with them. Mark Ellis worked hard to get my companion into her jeep cherokee. She loves showing it off. Telling everyone about our experience and if they want a great deal. Go to Mac Haik.

Sales person ernie was excellent and professional in showing us around and very detailed with his answers to our questions. We had a great experience and left there with all the knowledge about buying our jeep.

The manager of service dept. will take care of your vehicle needs. Great place. Good service technician as well! Definitely recommend

AMAZING SERVICE. Very happy with my vehicle. Go see Draper for an awesome experience. Really takes the time to put you in the right car. Could not be happier with the service and my car.

Both Jay J in Service and Jay in sales are very welcoming and professional with all my questions and concerns. I came in for an oil change and tire repair.

I made an appointment for a recall on my vehicle. I followed up later to see when my vehicle would be ready. The lady explained to me if I wanted my vehicle done early I should have told them when I dropped it off even though I made an appointment. I asked her if I make an appointment with a dentist then I should be expected to be seen the next day. That makes absolutely no sense. And now I have to rent a car. Wow

Mak Haik completely wasted my time by telling me they would hold a truck for me under an hour to go get my trade in vehicle when we returned they had allegedly sold it in 45 mins

Service request for my car was not logged. I called there and was told the only thing showing about my car is scratched paint. I am not sure who is running the service department in TEMPLE but apparently the employees are not doing their job. Drove from Waco to Temple for no reason. Will never recommend. VERY DISAPPOINTED

Customer service was awful. Came in to see a car i've been wanting to buy for a while with the hopes of making a deal that day. I was greeted by one of the salesmen and he seemed very annoyed to even have to show us anything. We came up to one of the cars and we waited in silence for him to say anything about the car. We had to start asking questions ourselves to even get any information. He then drove us to a lot to show us other cars and didn't even get off the golf kart until we had walked around the cars for a few minutes. This salesman even spit into his trashcan while we were sitting talking numbers which I find very unpolite. I'm not sure if he was having a bad day or something is going on in his life which if it were to be the case, I understand and the dealership should be aware of it's employees personal issues and help them out so us customers don't have to feel discouraged to buy a car here but in this case I will be driving to Georgetown to make my purchase instead.

I found a vehicle posted online yesterday, this morning I called to inquire about the vehicle and started working with Mike Naszkiewicz. Mike sent me a quote $4325.00 higher than their advertised internet price and then marked it back down to the original internet asking price. When I mentioned it to him he then told me that the vehicle retails at $61,000. I ve asked to speak with his manager and haven t received a call back.

Very patient, knowledgeable and friendly staff. Love my new Pacifica.

Picked up a used F-250 from Killeen Mac Haik. After driving it for a few weeks I realized the alignment was off. Olin and Brent had me bring it by the Killeen store and they took it to Temple for me and had the Service department take a look. They fixed the alignment and adjusted the steering wheel. Called me as soon as it was done and even brought it back for me. Customer Service was Top Notch! If you are looking for a Car or Truck go see Olin & Brent!

My husband and I went in Mac Haik very unsure of where to start. We had the awesome David Miller assist us in making sure we chose the perfect vehicle! It all worked out in the end, and I appreciate him for pushing through with us. Great dealership! I definietly recommend David!

This is definitely a awesome place to buy a car from. Ryan Brister is the person to go see for a vehicle. He helped me and my husband out and was completely understanding and awesome customer service. I recommend him very much. Thank you for the awesome service...

AT DODGE IN TEMPLE YOU CAN FINE THE TRUCK YOU LIKE. I WORK WITH PATRICK THOMAS AND HE WAS VERY PROFESSIONAL. AT MAC HAIK YOU CAN FINE TRUCK THEY HAVE ALOT TO LOOK AT. JOB WELL DONE RON AND JUDY.

Love this place best customer service at a dealership

Jason really helped me out and made the deal work for me. Great service definitely recommend.

I bought my Ram from them and while the vehicle was under warranty, the service was good. recently, i started getting text messages several times a week saying they needed the make and model of my vehicle due to not having enough for demand. after finally getting that stopped and my vehicle warranty ending, it was more difficult to get things done. service was always booked up when i was able to schedule an appointment. I ended up taking it to another dealer who just did what they wanted and didnt fix any of the issues i had. I scheduled an appointment for today to get one of the issues fixed. i checked the box stating that i was going to wait. when i checked in i was told that it would be later today and possible beyond that before it could get looked at by a tech. i said that i scheduled my appointment and checked that i would wait. the service writer said that they dont have a tech waiting to work on my vehicle and the appointment time is just to speak to the writer not to get service done. if you offer me a time to be there and it gets scheduled, dont tell me that thats not how it works here but it does every where else. you have lost a customer. i refuse to drive 45 minutes for this treatment!

We visited both the new and used lots. We looked at a 2015 Durango and a used 2014 on the other lot. Nobody came out to greet us on either lot. On both lots a salesperson was standing near the door and did not even acknowledge our existence or mention to anybody else we were there. The prices are very high compared to Covert in Austin. We will NOT be returning.

The service manager was awesome and had my truck fixed within a day. Thanks so much for the service and most def. will be back

Love my new (to me) JGC! Great experience. Bought my last vehicle at Mac Haik 10 yrs ago. Had great service then as well. First place I went when I decided to look again.

On Sept 20th 2012 I called the service dept, explained my issues with my car and that I had small children with me, they told me Id be put in a "loaner car" until they figured out the issue. Drove there from Killeen with my kids, only to be told I was given the wrong info. I left in tears because the car wasnt really safe to drive in my opinon. I called the Gm Dwaine and explained the issues, he then had John the Service Manager call me and let me know they would pick up the car from my home on Wenesday between 830am-9am. That time came and went, So i called the GM back, Was spoke to horribly, disrespected because THEY dropped the ball on this. He informed me he was doing this as a "courtesy". I got passed that because i wanted my car to get fixed. John the service manager picked the car up, and called me a little while later, he said he definaitly felt the shaking in my car and was indeed unsafe to drive. I was told the parts should be in Friday, Tuesday I got a call saying they were in and my car should be ready by the following day by 1pm. I called they were still working on it, I was getting fishy info from them so I placed a call to Dodge Customer Car. They called me (Thursday Sept 27th)after i had been fight with the dealership and stated the part never came in until Wenesday, They had infact lied to me and my husband over the course of the week. Finally after I put in another call to the Gm who is like any other car sales is a con, with John on Speakerphone, they would NEITHER CONFIRM OR DENY that they part came in on Wenesday, and tried to play it off like it was normal and I was in the wrong, after 10 DAYS I'm still waiting for my car. In the hopes they didn't intentional do anything to damage it because we kept trying to get info on our car. The way Dwain spoke to myself and my husband was disgusting! But apparently thats how they treat there Customers and Active Duty Military, after buying a $25k car from them. I will let everyone I come in contact with looking for a car, to NEVER go to ANY MAC HAIK Dealerships, Esp Temple or Killieen! I plan on seeking legal action.

I want to give a big shout out to LIL Chris he helped me and my parents get me into a brand new charger

Justin in the service department was awesome. He had the work done EARLY and made sure my son and I were comfortable during the hour we waited ... Will definitely return for service on my son's Jeep Wrangler Sahara unlimited again!!

I just bought my 2015 Dodge Dart from Mak Haik Dodge in Temple. Marie Palmer helped me through it ALL, she was a very good working. Sweated her butt off to get the car I wanted! And got me in the car I wanted! :) I'm now a Mak Haik FAN I will never go any where else! They're amazing people inside and out! Thanks Marie and Mak Haik for being amazing.
-Rachel

Had a great experience all around at Mac Haik Dodge. Paige Stives was our sales consultant and she was great. She was never pushy and made sure that we felt comfortable with our purchase. Chance and Josh were very helpful as well. We told them what our price range was and they work hard to make sure we stayed on budget. I would definitely buy another truck from Mac Haik again.

I searched the Ram Factory website before I called so I knew they had what I wanted and the price. They matched the quote the Carmax gave me for my trade in. The only downer was the extra "Theft Deterrent Program" and Paint protection the finance dept makes you take for 896.00, they should really drop tatics like that. Overall it was a good experience, the sale person Ernie was awesome and went way over and above my expectations.

They were very helpful in the used car department. Really worked with your scheduling and helped you throughout the process.

My husband and I had a wonderful buying experience with our Sales Associate Ruth! She was extremely knowledgeable, professional and took care to understand our vehicle needs. We have called back with a few questions after the sale and found that she is just as helpful as during the sales process. I would recommend her to anyone! Mac Haik is lucky to have her representing them.

THIS PLACE IS AWESOME , GREAT SALES PEOPLE AND ALL, BUT HONESTLY ONE STANDS OUT TO ME THE MOST ...PATRICK THOMAS... HE IN MY HONEST THINKING IS THE BEST !!!!!!

PATRICK THOMAS GOT ME IN TO A RED 2013 DODGE CHARGER SE IN OCTOBER 2013 AND HE WORKED SO HARD TO MAKE SURE IT WAS THE RIGHT PRICE AND EVERYTHING.
THEN JUST RECENTLY MY MOM NEEDED A NEW VEHICLE AND WE WENT RIGHT BACK TO PATRICK THOMAS FOR IT. HE SHOWED US AROUND FOR WHAT WE ASKED ABOUT AND MY MOM DECIDED ON A RED 2014 DODGE JOURNEY .

PATRICK AGAIN SHOWED US WHAT A QUALITY SALES PERSON IS ALL ABOUT!!!!!!!! SO KINDA AND VERY GOOD AT HIS JOB!!!!!!

I WOULD GIVE A MILLION STARS FOR HIM BUT CAN ONLY PUT 5 LOL

GREAT JOB PATRICK THOMAS WE LOOK FORWARD TO MANY MORE DEALINGS WITH YOU ^_^

SIGNED A LOYAL CUSTOMER
AUDRA

I really enjoyed the experience. The sales staff worked hard meeting my expectations.
I got exactly what I came for.

Mac Haik demonstrated pure professionalism and extraordinary service.

Great experience would highly recommend. Loretta Bartek

Best dealership in Temple area by far, great customer service and excellent support for your needs. If anyone is looking for a car please stop by and ask for Dalton Brunner he's great and helped me and my family start the new year of great!

Good experience!

The entire staff was very professional and customer-service oriented. Also, the sales representative (Ryan), was outstanding. I appreciate that he answered my questions, explained details, and features of the vehicle that I bought.

I m happy with my new Grand Cherokee Jeep (altitude package).

Thanks!

My experience with Mac Haik - Temple has gone from sugar to crap within a month's time. Customer service and response time was great before I signed on the dotted line. After I purchased the car, it took exactly 30 days to even send the documentation necessary to title my car to the DMV. Phone calls are rarely returned, if ever. And the sales team tells you whatever you want to hear to buy a car, Corey Barnett in particular. Make sure you get everything in writing, or save your emails/text messages. Be prepared to do the legwork and research on your own, because they're not helpful.

I had to call Mopar only to find out that my car's radio wasn't nav-ready, even though Corey told me numerous times that I could add it at a later time.

Bottom line, be ready to deal with hassles and employees who "drop the ball" on a consistent basis if you purchase a car from Mac Haik - Temple.

Brandon McMillian was a wonderful salesman with a great attitude. My husband and I had a great experience purchasing our vehicle from him and Mac Haik last week. He was honest, patient, helped us answer every question we had, and overall was one of the best salesman I've dealt with from any company ever.

As someone who's been in the service industry for over 30 yrs i know what a "World Class" experience looks like and I received it this week at Mac Haik Temple. I started the week not seriously looking to upgrade my 2016 Ram but just checking things out. Francisco Mendez (sales representative) and Jason Scott (GM sales) took the time to learn what it would take to get me to upgrade and then they set about making it happen. They picked up exactly what i was looking for from a dealership in New Braufels and called me earlier today to tell me they had it cleaned up and filled with gas. I walked in at 1:00pm and drove off the lot at 2:00pm in my new 2019 Ram 1500 Laramie edition. That was by far and away the easiest and most pleasant car buying experience I've ever had. Thank you Mac Haik and special thanks to Jason and Francisco!!

We went in disappointed with other dealerships thinking we would get more of the same. We walked out with a new Ram and very pleased with our sales associate.

Great experience. Todd Bunnell and Dalton did a great job of taking care of us. We got the vehicle we wanted for a great price. Also very friendly service. Would definitely use again.

Had truck oil and air filter changed.very good service.

I want to say thank you to Mr. Patrick Thomas for his time today. Although we weren't able to come to an agreement on the truck that I wanted (4 stars) I was able to leave with a smile knowing he tried his best on trying to meet my budget. I left a few other dealerships and none of the sales reps were as courteous as he was. Thanks again sir for your assistance.

I will never do business with them, again, and I will deter everyone I know from going to Mac Haik. The only thing they did right was bring the car I wanted up from Austin for me. I went in pre-approved by my bank, and I found out in the weeks following that they ran my credit with 4 different banks. I had to argue with them at the signing of the contract on which rebates I qualified for, to the point I called my bank and had to get the information for them that totaled $1,500/5% of the cost of the vehicle. I had to go bank 3 times to sign additional paperwork. 3 weeks later they have yet to pay off my other vehicle and to get the only form needed to my bank.

Had an issue with my 2019 Ram 1500. Rick Powers and Jessica McGee went above and beyond to help me out. Class act, the both of them.

Awful experience with Caitlin, the buyer for the store. I had my vehicle for sale on Facebook Marketplace, and she offered me the exact pay off amount for the loan I had left on the car. Got off work 2 hours early to meet her since 6:00 wasn t good enough, drove 30 minutes to the store, and then she lowered the offer after seeing my car due to things I didn t disclose mind you this woman came onto my post, didn t ask for any details, made an offer, and then took it away once I got to her. How about not wasting people s time and getting all of the info you need from them before making an offer. I got way more from Carmax and wish I didn t waste my time here. If I could rate 0 stars I would.

After being treated like a VIP at my local Dodge dealer I was very disappointed with the service dept. after I visited Temple, Texas Dodge dealer after having my two batteries fail on my cummins diesel Pick up. I was assured the battery terminals would be cleaned as part of the battery replacemment...not done...I also requested an oil change; there was no next oil change sticker attached...I'm praying my oil was actually changed. The most obvious lack of quality control was having a white vehicle and seeing the grease all over the front quarter panels and the hood; so much so that it could not have been an over site. At nearly $500 from a retiree budget I can only suggest you look elsewhere if you are in need of service for your Dodge-Chrysler vehicles

James Bradford and his team at Mac Haik were fantastic to work with. No pressure, super helpful and fair trade in terms. Thanks for a great new truck.

Once they get you to sign those papers they can really care less about you. Terrible customer service

time lost , i was gona buy a mini van last week and the sales man told me that we were working on the deal and tha he was making everything to work but , Got here and i found out that It was SOLD and he didn't told me nothing!

Great oil change and tire rotation ln hour and a half

Great place to shop for a Vehicle. Our sales representative Mark was very professional an helpful even took the time to show us all the gadgets in the car. An the finance manger Jessica she was very helpful an understanding. Just all around a great place.

Sales experience was fine. Unfortunately the salesman is no longer at the dealership. Got a slow leak in a tire within nine months of purchasing the brand new vehicle.

Dealership checked it and told me there is no leak. Every three weeks the same tire is below safe levels and needs more air. (I have documentation). Has been happening almost two months. Service tech was not interested in helping me figure out the problem. It wasn't an easy fix so it's not his problem anymore.

Didn't even bother giving me manufacture information so I can contact directly. Essentially told me to look on the tire and Google it.

DO NOT PURCHASE A VEHICLE FROM HERE. APPARENTLY ONCE THEY HAVE YOUR $ YOU ARE ON YOUR OWN.

2016 dodge charger

Our business transaction with Mac Haik was a very smooth & pleasant experience. Our salesman Dakota went above and beyond our expectations and was very helpful and knowledgeable in the purchase of our new Dodge Ram 3500 pickup truck. We would highly recommend Mac Haik to anyone in the market for a new automobile.

Sales people seem pushy, only wanted to look at the cars to see if I like the model. They wanted all my information to walk the lot.

If you go in any salesperson will help you out, but we had Dalton and if you ask for him you will be very happy. The GM and finance manager are amazing as well. We have bought several vehicles in the last 5 years and this is by far the best place I have ever dealt with, they are professional and courteous. If you need a vechile go to them.

Very friendly and helpful people. No high pressure, they worked with us to find the vehicle we wanted and gave us a great deal. Francisco was fantastic he went above and beyond to get us on the road at the right price.

Just bought our 3rd car there about a week ago. If I wasn't happy with the sales and the service,I would never have bought the 1st one.

Got help from Michael Naszkiewicz who was extremely knowledgeable and very good communicated. Very professional and didn t try to up sell me found me a vehicle that would actually fit me.. will come back to see him for my next vehicle

Awesome people and great deals. They will treat you great from before the sale to all service visits. You can t beat it anywhere.