Locasun Review

No group to avoid ... go to booking at least them they will reimburse you for your cancellation following covid 19

agency very well, very efficient and the reservation is well followed. On the other hand, the residence ST CLAIR OF CAP D'AGDE must take advantage that the apartments are reserved in advance by locasun because there is to let go for the maintenance and the repairs of the lodgings

despite certain difficulties in reaching customer service during this period of deconfinement, our request was finally well treated!

Lamentable.
Reservation paid May 30. We are called at the end of June to tell us that the second week of our reservation is canceled. Like that, for no reason.
I pass you the mediocrity of the interlocutors, the total absence of information.
Be aware that by going through LOCASUN, your reservation is not guaranteed: a real shame.

Rental canceled 2 days before the start of the holiday. Ineligible. Site to be avoided.

I found my dear only on the other site and I got clear and quick answers, I recommend

Excellent stay
As a general rule, in Les Arcs, pay attention to accessibility to load / unload the car and park as easily as possible on each trip!
The Hero Club and most of the activities are in Arc 1850 (accessible only by road, on the other side, by shuttle bus or car, then public parking and walking ... do not be in a hurry to accompany children to the club and activities)
Few restaurants open in the evening on 1600
The Roc Belle Face residence = breathtaking view! each apartment faces the valley
Advice: If you do not want to have to struggle with luggage (as very often read in comments) do not skimp and rent your parking space easily accessible and directly by elevator in the residence.
The lot lived up to the description. Pleasant bedding (but why ask us to leave the mattresses on the beds when we leave on our arrival traces on the mattresses and hair of the previous occupants). Very spacious rooms which can accommodate one or even two additional children's beds. Sufficient storage in each bedroom. The accommodation is announced as 2 bedrooms, we had a pleasant surprise when we discovered an independent mountain corner, 2 "cabin" beds with built-in wardrobe and with their own window. Or 3 bedrooms instead of 2. Also 1 bathroom with WC AND 1 shower room, 1 separate WC. Beautiful construction in which we enjoy staying even in bad weather.
Kitchen area lacks light in this space
Very practical, a laundromat is available in the residence (washing products included).
Swimming pool a bit small. ... We spent our leisure time in Arcs 1800, including "La Piscine" with included in the entrance ticket access to the indoor SPA area and its large bay windows with a magical view of the mountain ...

The residence is huge and well-kept, the staff are attentive and take note of your needs (apartment cleaning to be reviewed on arrival ... a call to reception = a lady who comes quickly for repairs)
Fortunately the manager and his staff are very competent, available and helpful
The strict but fair manager, very responsive and attentive, knows how to defuse any situation without delay, with diplomacy. While naturally pampering its clientele of owners
With a relaxed air, he is the privileged and competent interlocutor of this large residence.
In conclusion We had an excellent stay in this residence, an excellent 15-day stay and we recommend the Roc Belle face to enjoy the calm of the mountains.
Choose the Roc belle Face for an excellent holiday, you will not be disappointed!

To flee! rent sale limit vetuste! 10 years that I rent to rider first time it happens! Never again ! SHAMEFUL

Very pleasant team always present to help us and find a solution thank you to all the teams have a good day thank you very much ph.nolleau

We booked a week in July and are delighted with our stay.
We contacted the customer service to choose a rental and we had a lot of offers depending on what we wanted (we wanted to bring our cat with us)
Clean rental, owner of the welcoming residence.

This site does not update its data. He practices overbooking, result you think you have booked and in fact the rental is no longer available.
Avoid a scam without common measure.

this is not the first time that I have passed through this provider.
I have always been satisfied with my stays consistent with the presentation.
The prices are really good. As for the health crisis encountered at the moment, forced to leave the place faster than expected. Contact made as soon as possible to find out if the part of my stay not completed would be reimbursed. I had taken out a COVID 19 guarantee. The advisor was attentive, understanding and very responsive. Yes, we can trust the provider.

Site that blocks negative reviews after rental and refuses to publish them.
So it is impossible to trust the opinions of other tenants because the negative opinions are censored. ; even for expensive rentals in luxury resorts.
Good navigation, but no need to fill in the dates of arrival / output because when the availability is never up to date: we send a mess to the owner, we wait 8 days and we answer you, it is not free.
Goodbye Locasun.

Never again!!!! The worst rental I have ever had !! Ah photos are beautiful no problem ... But once there ... Go your way

rentals with a very good quality / price ratio. Reception and quality services. we definitely recommend LOCASUN

Hello,

Cancellation of our reservation made on May 19, 2020 on July 31, 2020.

LOCASUN has ruined the 2020 vacation of 13 people.

Still no refund 1 month after the date.

To avoid absolutely.

Customer relations at the top, responsiveness for all my requests. The answers are clear thank you.

We booked a week in Cambrils Spain, the apartment was very dirty when we arrived, we had to buy products and clean on arrival. The couch was so dirty that no one sat during the stay. Zero benefits compared to the description, the rotten washing machine, we did not use it, sand everywhere in the apartment and we had to pay on arrival for the household, the agency in Spain we to refund the 60 . I do not recommend locasun, no follow-up and I will not go back through this site.

If you were a serious site worthy of trust, you would not be phishing on leboncoin by posting many false advertisements of supposedly free apartments with call prices and which are obviously not free when you click on book on dates specified in advance. This coarse scheme only has the purpose of redirecting us automatically and dirty on your personal site with prices quadrupled.

I have not yet taken possession of the premises, I can only note the professionalism of Samy who helped me find the rental I needed. Thank you to him and if the place is in conformity I will not fail to say it.

Very good customer service management and a very large choice of vacation rentals!

Following government measures, I had to modify my reservation and the reservation agent was able to advise me and find me a new rental for the same price. I recommend, this is a very serious site!

We wonder if this agency is looking for customers or otherwise if it wants everyone to see the competition, given the bad publicity it is.

Thanks to Samy and Laurine both are super nice.
Really very polite, very professional and very reassuring. Class!
I will be faithful to Locasun thanks to them.

TO FLEE !!! announce 3 weeks after your reservation has not been taken into account when the deposit has been received the next day with a confirmation it seems normal for your commercial advisers.
o. offer to replace a rental in Brest in a 1 bedroom apartment when there are 5 of us and we wanted to go to the Var ... magic .. after spending 1 hour at such we are offered a discount of 60 ... at the top locasun

2nd time I book and the first time in Spain everything went well! There we prepare Croatia, the prices are reasonable and pay in holiday checks is not negligible! It is sure that if you put the price, you should not expect the high end! The choice is vast!

site to flee !!
Pass through novasol and following a rental with multiple problems (the cottage of the large farmhouse in Sambuc 13), it should have appealed during our stay with locasun who then involved novasol ... blablabla!
All this to take a negative email return on any compensation two and a half months after claim!
What efficiency.
SCAM

A great stay at PALS, very good villa for 12 people swimming pool nickel, cleanliness of the villa a little less regular change of head of pillows bedding in general and the kitchen of the first apartment not clean the shower to review very strong smell. Not suitable for people with reduced mobility as the advertisement says and the sea path not practicable. So some small criticisms so that it will be on top next time. And the MAGNIFICENT view so very important info ... 400 international channels except FRENCH oops

I have to put 1 star but 0 is reasonable for all those who like to travel going on vacation I beg you AVOID going to the LOCASUN site you are going to spoil your vacation this site is a SCAM

Very nice cottage, spacious, comfortable and very clean with good bedding. The cottage is well located because it is close to various must-see places. We were very well received and had a great stay.

They are crooks. We booked an apartment in Spain (rental paid), and the day of arrival it was already rented so we ended up having three 21 year old girls on the street. No solution found and no refund.

HELLO

Chez locasun THERE IS A WELCOMING AND VERY UNDERSTANDING WELCOME especially MURIEL and this is very appreciable in this difficult period
a big thank you

I FORMALLY PROHIBIT YOU FROM USING MY EMAIL ADDRESS FOR ADVERTISING PURPOSES. REF MESSAGE OF DECEMBER 15, 2017. The law relating to data processing, files and freedoms of January 6, 1978 constitutes the basis of the protection of personal data. The 2004 law considerably alleviates the reporting obligations of file holders, increases the powers of the CNIL with regard to on-the-spot checks and sanctions, and strengthens the rights of individuals. RAMON NAVARRO

Locasun took us more than 6000 euros of so-called bank loan for a rental not available on our dates. The non availability of the property was communicated to us barely 2 minutes after having given our cb numbers for the reservation when we had just had an advisor on the phone who told us that for him the villa would be available because the dates had been set. day by the owner 3 days before
In addition, all the loans have been debited from our account and after more than a week the full amount has still not been refunded. In addition, we offer replacement villas available at more than 3 times the budget

Huge booking site!
We book at the last moment but we pay the price accordingly. 345.
The day before leaving on vacation, a lady calls me to tell me that finally the accommodation is not available when we had already settled on the internet. She offers me other housing bcp more expensive, basically we have no choice. I tell him how we do if none of us agree? There is no other solution. Will we be reimbursed? No Unfortunately. Inadmissible! In addition, telephone staff can not be kind! To ban !

Rally against the abusive placements of children ASE next gathering Sunday, November 8 in Paris

Very bad experience, reservation made, to finally let us know at the last moment that our order is canceled ... Vacation spoiled, children in tears because disappointed ...

Ideally located apartment. Well equipped for cooking. Clean building with elevator. Parking space always available on the street. I recommend

My opinion is very mixed regarding this organization.
LOCASUN is dependent on their contracts with their rental partners.
As part of COVID19, I could not cancel my rental in Spain under penalty of keeping my deposit (which amounted to more than 500) or even claiming a credit for 18 months the value of my deposit; Customers can quickly feel like they are being held hostage by their contract.
We were able to modify the contract for another rental in France, but that does not quite meet our expectations - A credit for 18 months would have been more adequate in this situation of health crisis that we are going through, but their partner is hermetic to this principle.
HOWEVER, I would like to emphasize that LOCASUN has very responsive advisers and are doing their best to improve the situation. When you write to them, the responses are very quick, which is appreciable.
I can not give my opinion on the stay when not yet passed; We are waiting to see.

When we arrived at the destination they wanted to charge us an extra 260 that was neither in the ad nor in the contract. Different people pressured us throughout the stay to make us pay. They have finally left the bail money and do not want to return it ... scammers.

I have just booked a week in Spain with LOCASUN this was in accordance with the announcement indicated (sea view). The mode of operation of this site is very easy to access and in addition when arriving in Spain LOCASUN sends you a text with all the elements concerning the rental and we wish a good holiday, I thank them. They are very pro for me

locasun Hello, we booked via the Locasun site, big mistake.
False advertising, option offered on the advertisement and the order which no longer appeared, after payment on the contract.
For a week reservation mh 43 m2 we are left with mh 32 m2 lost a lot of time with the agency in order to clear up the problem. Fortunately we had kept with us the locasun order form which allowed us to prove their bad times, the file in court with locasun
For my part I strongly recommend not to go through this site.

Mention "null" to LOCASUN.FR
I contacted the locasun sales department on several occasions, 2 months before my stay to inform them of my (reasonable) request to postpone my vacation from August 2020 to August 2021 or to benefit from a credit note valid for 18 months.
I no longer wanted to leave during this exceptional period of the COVID 19 pandemic.
the answers of my many interlocutors: "make the cancellation insurance work, but it does not take into account the covid19 reason".
I lost 700 , and locasun probably lost a regular customer.
To flee !

Hello
I own an apartment. There is someone who rented it for the month of August, but the localsun dates go off another. When I realized I wrote right away to the owner and locasun. through his web page. I have never had an answer and I see that the reservation is still valid. There is no implication on the part of locasun, They do not care. The only thing for them is to receive the money without knowing if it is well spent for the tenant. I do not recommend everything.
In addition, they erase all the history of the messages that we sent.

Unmanaged overbooking!

The director told us we were not on her list and received us as bad guys. However, she had received confirmation of our reservation since we had exchanged in advance by mail to know the terms of reception.
Result, we were lodged the first night in a mobile home that corresponded in every way to that reserved (strange! ...), then we were put out to relocate in a trailer of the 70s remained in its own juice! No water, no rooms, no storage space, no terrace, broken garden table, very old and damaged kitchen utensils, no ice cube trays or undercounters, no mirrors, etc. Impossible as a result to cook on the spot. So we had to eat outside which caused us considerable expense!
The local health facilities were HS from Sunday to Friday! Over a week's stay it's been a long time ... Smell of sewage with a VEOLIA pumping station in front of our makeshift trailer!
We are waiting to date compensation for our stay but despite our multiple reminders, we have no sign of life.
We wanted to avoid having to spread this in the public square, but since our pseudo stay of 5/08/2019 and after more than 2 months (we are 15/10/2019), they force us.
Escape at all costs! In case of any concern, you will be left behind by both Locasun and the campsite as is our case.
Nobody manages!

I booked a vacation rental on March 3 for this summer
Due to the epidemic and the uncertainties concerning the epidemic that we are going through, I would like to speak with an adviser or a manager in order to see if it is possible to cancel or adjust my guarantee contract in the event that other exceptional measures taken in summer would prevent me from going to my rental.
Obviously the hotline no longer works, no way to contact anyone
Only a chat box on which as an answer to my questions I receive a prefabricated message indicating that when the time comes I will be informed of the measures taken in case of restrictions. I receive the same message three times to the letter.
They also let me know that teleworking prevents them from making a phone call
In short, an incredible lack of respect
It s in these kinds of moments that we recognize real professionals
Hoping to receive one of these days a call which will decide me to withdraw this evaluation.

Very good stay in Spain with Locasun. A large choice of rentals. Customer service available, friendly and having answered all my questions. Thank you.

the response to various questions about rentals is quick and precise and takes place in a rather friendly and fairly dynamic context.

Attention scam! We booked on the site Locasun an apartment for 3 people, we were charged directly and two days later during a call we are told that the accommodation is not available so either we agree to pay for a larger accommodation either the booking is lost and no refund. To avoid spoiling our weekend at two days of stay we agreed to pay the extra but I really do not recommend this booking site.

For my first experience, I am very satisfied with Locasun. In this COVID period, we have just learned that the residential swimming pool was not accessible. Locasun immediately contacted me to offer me a commercial gesture.
Serious and verified rental ads. I am sure to return to this rental platform for my next vacation.

I had a great stay at Camping du "Broustarique" in Sanguinet in the Landes! Everything is there to spend time with family and have fun with friends! Close to Arcachon, Pyla and Bordeaux, the entertainment is inexhaustible !!! Above all, the friendliness and the joie de vivre of the locals add an unmatched human touch to the trip. I let you come by yourself to discover this unique and traditional gastronomy!
Booking my stay has never been easier! The telephone reservation service is very friendly. I highly recommend!

I recently booked a house through LOCASUN. The reservation procedure is clear and simple. Travel documents arrived very quickly. I asked a question after purchase to get the rental phone number and the response was very quick, efficient and cordial. It is not the first time that I have passed through LOCASUN and I have never been disappointed: good value for money, professionalism and responsiveness.

Warning ve site does not do its work and refuses to follow cancellations. They warn at the last moment that bookings are maintained despite sending registered mail. In our case a refusal of accommodation of our dog no means.This to entails the impossibility of respecting deadlines and the loss of the rental amount. DO NOT GO BY THEM.

Especially go your way, do not trust Locasun, we spent more than horrible vacation, forced to find another location in Spain, the holidays we cost twice.
Arrived in the rental, the air conditioning was not working, hospitalization of my child because of the heat while we took this rental because there was this air conditioning.
The microwave was not working, the dishwasher too, the shower head was leaking everywhere, it's even me that changed it.
I still owe more than 35eurosla that I have not seen again since August 2018.
If you really want to have a good holiday other site like madam are much more reliable and serious.
Never again in my life will I go on vacation with Locasun, I still prefer to stay at home or at work. We must flee them.

Reservation made with balcony and confirmation of payment with description balcony!
When handing over the apartment keys without a balcony! Partner with the hotel but no reaction whatsoever locasun like the hotel! Locasun offers sheets and towels for money while the hotel gives them free! Ditto for the 50th dogs while the hotel takes 25th ... ashamed to make money like this! watch out for fake profiles with fake reviews! I do not recommend this site at all unless you want surprises! Registered letter in progress!

I advise against this campsite it is crossed by a dangerous road it is anarchy at the indoor pool and the discovery the lifeguard does not do his work I almost attended 2 beginning of drowning fortunately adults was my little one son was assaulted by a larger in our absence and despite the few people that day the lifeguard did not intervene more there is no gym no grocery store no restaurant lousy outdoor games this campsite only deserves 2 stars I am disappointed with my stay

In full confinement and while the rental in Spain became impossible, we did not hesitate to withdraw the balance to then tell me that the refund was impossible but that I had a credit note.
Luckily I was able to find a period at the end of June but no more news of the new accommodation chosen a few days before departure.
By dint of calls (1 hour of waiting in total) we ended up settling everything 48 hours before departure. Phew !! I won't do it again.

I am posting this first opinion even before leaving for the residence because I had many questions and you have always answered me very quickly and in a very relevant and very friendly way
So I will post another review as soon as I have enjoyed my stay, hoping not to be disappointed

Locasun allows itself to rent put rentals online without prior agreement of the owner

Great speed in the management of the reservation then its cancellation in these difficult times.

Rental in noves close to avignon
2 weeks in August for 1800 euros in an outbuilding of an agricultural farm in activity with a neighbor by the road. Here is our vacation in peace! They are all about their pool but it's a scam: the photos are well retouched because the house is in its juice for years. We are told that they do not check every year ....
There they have so many complaints that my file has not been investigated for a month! There is no customer service they tasted and hang on.
I decided to go further because they have already planted on the base rental they canceled me because no longer available? While
the deposit was paid. I see that I am not the only one.
Flee this site absolutely must make them a bad pub.

Never trust this agency, they are incompetent and laugh at their clients.
After having collected the total amount of the reservation for several days, the agency announces that the accommodation is no longer available. For rehousing, the agency refuses to relocate us in an offer on their site available and with the same criteria. This agency does not take responsibility for its mistakes. Read the negative reviews and you will see that this agency is well below average. There are even I think false positive reviews.

Big disappointment ... following a message sent to Locasun after a stay in Liguria, I made a focus on my return so that the announcement of the owner is more explicit and more precise (including no washing machine reported , 60 eur cleaning for two pers .. when we speak of 15eur / pers). I was asked to be patient, the messages being processed 4 weeks after their submission. I returned May 7, 2016, we are July 9 ................ A word to you ....

LOCASUN interlocutor very attentive, knew how to respond to my reservation project.

Following a resiliation of a rental performed on a Sunday, Monday morning the reservation has been taken into account despite the cancellation the same day, on 199E debite I was refunded by locasun 139E in the reservation of 199E was included a liability cancellation mandatory from 15th to date I am still waiting for the full refund especially since the reservation was for the month of September and the law provides for a retraction of one month due to their silence I will file a complaint because it is dishonest especially since he discourages us by having us fill 6 pages of proof be vigilant and I do not advise you locasun why force the customer to take an insurance which on the contract covers only the wind mefiez want of this kind of crooks hide behind their screen

I went through LOCASUN to take two stays in vacation homes belonging to groups (VACANCEOLE and MMV). Interesting rates and possibility to pay in holiday checks with refund on the CB fast enough. Travel documents received very quickly, no problem.

the telephone service is deplorable obliged to pay to contact them concerning errors which they made on the reservation file.

no means of reimbursement despite cancellation insurance .....
And despite everything the supporting documents provided !!!!!!!!!
a very beautiful scam of modern times and with complete impunity.

Excellent communication, I had a problem with my leave which was postponed, making my trip impossible.
Locasun were understanding and accommodating and provided the refund at no cost!
I recommend.