Michael Morgan

Review of Lithia Kia of Anchorage

Was looking at buying a car from here and went in ...

Was looking at buying a car from here and went in to test drive it and get an offer for our car to trade. We were in a hurry and let them know up front we weren't buying today, just there to see the car and ask for a trade in value since we didn't have a lot of time. They said sure we'll get it done as quick as we can. We wait for them to look at our car to get us a value and then they said "Oh well there are a couple other people in front of you so unless you want to wait a couple hours or buy now you'll have to come back for the trade in value". They could have just told us that before making us wait. This was after my wife received 2 emails that were barely readable from on of the employees. Then I called back the next day to ask if the car was still available because we were going to come back since we had more time. The guy I spoke with said I'll let you know and give you a call or text back. Never heard anything back. Finally called back the next day and the car had been sold. This is one of the less professional dealerships I've visited.