John Krebs

Review of Lithia Kia of Anchorage

WATCH OUT! The service department made rookie mist...

WATCH OUT! The service department made rookie mistakes, that could have potentially led to a serious accident. STORY: Took my car there about 3 and a half weeks ago to have them do some warranty work on our 2013 Kia Optima SXL and check out a vibration in the front end. We ended up spending $1300 bucks to get the 90K mile service done and the front brakes needed to be replaced. Everything went well until we picked up the car a couple days later. As my wife was driving the car home she noticed a knocking sound whenever she turned left. We ended up taking the car back to get looked at that same day. It turns out that the service technician didn't tighten the front left caliper all the way after the brake job and it was rattling inside. They fixed the issue no charge as it was their fault and gave us a complimentary wash. Flash forward 1 week, my wife was driving the car home down the Glenn Highway when she noticed the car pulling and not steering quite right. Thankfully she pulled the car over right away. All the lug nuts on the left front tire were loose and 2 were about to come off. She tightened them back up and made it home safely. This is not okay. These are rookie mistakes by supposedly qualified service technicians. Thankfully nobody was hurt, but something needs to be done. The manager Mr. Holmes will not return my calls. I've called multiple times and left messages with Mr. Gonzalez who claims to have passed the messages to the manager to call me back.