Mark Roberts

Review of Lithia Kia of Anchorage

We purchased a new KIA Niro hybrid from Sara Jo at...

We purchased a new KIA Niro hybrid from Sara Jo at Kia in Anchorage. Sara was the reason we bought from Kia. We found two other cars at different dealerships that were comparable in features and price (+/- $300) but we choose the Kia Niro because of Sara s outstanding effort to communicate with us multiple times by text and phone, to explicitly follow our instructions for providing a quote, and her continual effort to find the car we needed and make arrangements to meet us. We knew we had the right sales person when, on our first visit, she literally ran to get us keys for a test drive (there were other dealerships where they couldn t find the keys!). Sara followed through with us every step of the way, adjusting with our research and accommodating our schedules. We looked at new cars for over 4 months and visited 9 different dealerships. Sara Jo was by far the most enthusiastic sales person we met who clearly demonstrated through action that she was there to serve us and would find the answer to any question we had. We will buy from her again and I am recommending her to my children and coworkers. In addition, this Kia dealership is a positive place. We stopped in and they had pizza and were dancing, laughing, and smiling. I noted their core values included fun and it was clear every time we stopped in, there was a positive spirit there. Sure they want to sell cars, but every customer, sales person, repair technician, and office worker was smiling, clearing enjoying working there. It takes a while to fill out all the paperwork when you are buying a new car, but at this Kia dealership we were laughing, listening to upbeat music, and passed the time in an atmosphere that demonstrated you can be working and still have fun we enjoyed!