Lightfoot Mechanical Review

My experience with both Erics was great and I appreciated the work they completed for my home. I had three different projects and they were professional and very thorough.
Thank you for making this experience such a pleasant one.

Lightfoot seems to have a fairly decent team of plumbers, HVAC people, etc. but I absolutely do not recommend them for home automation. We ordered and paid for several home automation devices and it took 6 months to get everything installed. Even after 6 months we still did not get the front door lock we ordered. I'm so tired of calling them to get things corrected, I've just given up and we are resigned to use the door lock they installed. The doorbell camera did not work properly when they first installed it and it took 6 months to get it replaced. You have to pay a monthly fee to have access to video recordings, which is not unusual for home automation services. But the investment in the equipment you have to buy and the monthly service ties you to this service provider forever unless you want to throw away over $2000 and start over with someone else.
One nice thing I can share is it was easy to connect Alexa to the home automation hub so now we can use voice commands to adjust the thermostats, lock doors, and close the garage. And everything can be accessed and controlled from one single app on your phone.
Two stars for the good, but no more than two because of terrible customer service.

Fast friendly service on a clogged main line. Great job!

George was friendly, professional and thorough. I highly recommend Lightfoot.

Dylan was very kind, respectful, and clear at communicating. Lightfoot's business processes and estimating procedures are not. A call with the office led me to believe a simple sink drain gasket repair would be timely, the parts would be on the truck, and the repair would be reasonably priced. The part is $4 at the orange store, and the repair no more than 15 minutes. My bid once Dylan arrived was over $200, and he'd have to go get the part and come back at later time. I would have done the repair 3 days ago myself if you would be honest up front. You used to be fair, but this is ridiculous. What changed? You wasted my time, your dispatchers time, and Dylan's time. Thankfully, you did waive my service charge as a gesture of Goodwill after you said there was no mechanism by which you could take a fair amount of my money for a simple repair.

They made it to my mom s house the same day I called. Did a great job repairing a broken toilet supply line. Communication was great.

Please read the other reviews and you will know that what I am posting is true. It is shocking of what this company is doing to people.

Since when do "GOOD guys" have to announce to and try to convince the world that they are good guys?
These guys are F#%!ing crooks.

Where do I start? $380 for a rubber flapper toilet seal thing. It took me 30 minutes, $19.99 at home depot, and a YouTube video.

They told me my entire HVAC system needed to be replaced ($4,000) when I called them out to blow out my secondary drain line and that it was frozen due to pet hair... WRONG. HOUK HVAC company came out advised me to remove the water that was standing under the unit and that it would unfreeze since the air was pulling moisture onto the cold coils and that was causing it to then freeze. I used my wet/dry vac, removed the water and the system has been running fine ever since. HOUK DIDN'T CHARGE ME A PENNY FOR THAT WHILE LIGHTFOOT CHARGED ME $300 to turn the system off, clean it, and just to have it freeze back up.

THEN we have the $850 garbage disposal... for a $88.10 Badger 5 from Home Depot. THEN he said he would do it for $450. 20 minutes later after sitting in his truck he knocks on my door again and says he'll do it for $250... really? A $600 swing on a $88 garbage disposal? So feel free to say "NO!" to their extreme prices and they'll come back with a price that is lower than their initial 300% mark-up.

"We're the good guys"? YEAH RIGHT! SINCE WHEN DOES A GOOD GUY HAVE TO SAY HE'S A GOOD GUY? When I called the office to talk to someone about my experience all the lady wanted to do was argue and then tell me about their different level of services and warranties on the $88 garbage disposal. NOTHING CAN EXPLAIN HOW YOU TELL A CUSTOMER $850 FOR A GARBAGE DISPOSAL JUST TO FINALLY COME DOWN TO $250... WHAT IF I HAD PAID THE $850? YOU "GOOD" GUYS WOULDN'T HAVE SENT ME A CHECK FOR $600!!! CROOKS AND DONT BE SCARED TO GET A SECOND OPINION BEFORE PAYING FOR THEIR SERVICES.

I HIGHLY RECOMMEND HOUK HVAC FOR YOUR HVAC NEEDS. They have never once screwed me over and give me upfront and honest advice even if that means they make no money.

Very professional. Arrived on time and completed job quickly. Very satisfied.

He arrived on time and explained all what he was doing. We will DEFINITELY be calling LIGHTFOOT MECHANICAL again for future repairs. I highly recommend them!!!

Their Technician-Taylor was very friendly/helpful and worked very hard to get to the bottom of our electrical issues and did a great job resolving. I would recommend Lighthouse for sure.

Ronny is very professional and resolved all issues and answered every question, with confidence. The whole team @ lightfoot has been great.

Dylan was courteous and professional. He explained everything to me and offered several options for the repair work.

They were so awesome. Thank you so much for coming out so quickly. And the lady that helped me over the phone your TOTALLY Awesomeness too . To Rick Vantrease and your helper today . Thank you so very much . You both were so kind and understanding.
Thank you bunches
Renee

Junior was through on evaluating our plumbing work. Arrived on time and explained my options. I highly recommend using Lightfoot Mechanical.

Dylan Myers my service technician was very pilot, courteous, knowledgeable and professional. I couldn t as for more.

Lightfoot Mechanical did a super job on my water heater replacement. Brian and Tyler were super great and saved my day! Will use this company again. Thanks!!

Josh, Did a awesome job.Would recomend Lightfoot to anyone.
These guys are very professional.

Technician was on time. He was very friendly and very educated. Explained in detail how the system worked and what he did to fix the issue. Highly recommend this company.

I had a heating problem tonight, Saturday, 4/4, and called for an appointment. To my pleasant surprise, I had a tech at my door within two hours. David was great and was able tome the repair and had me back in operation quickly. Great tech and people to work with for heating and cooling problems!

No call now show multiple times find someone that will actually show up to do a job.

George was very helpful, knowledgeable...did not try to sell
me something I did not need.

Replaced a 5 ton heat pump AC and air handler in 7.5 hrs including new duct work for more return volume. Cleaned up, showed me how the new thermostat worked and now the house is warm again. They will come to the house tomorrow to do a followup on how everything is working

Honest, on time, very cordial, & reasonable on prices. I d definitely recommend their services & would use them for any plumbing services in the future!

David was professional and knowledgeable and he fixed my problem pretty quickly. I realized and was happy to pay a higher amount for a Sunday visit. However I felt the cost of the capacitor ($350.00) was more than twice the amount I checked was the normal and usual amount ($125.00 to $150.00 range).

Very professional, great service and promptness. Lightfoot also offers HVAC& plumbing. I was very impressed will tell others about them

Dylan from Light foot plumber was polite, and did a great job

Tony is a true professional. He fixed the problem and told me exactly what he was doing and what he did. He cleaned up completely when he finished. He was on time. I am very happy with Tony and would like him to do any plumbing work in the future.

Robert came on a Saturday in the rain and had to access my water heater from outside the house to work on it. He replaced a part and got the pilot re-lit quickly, giving me hot water again. I am so glad they sent someone on a Saturday during the Holiday Season and sent him quickly. No cold showers for me!

Professional and courteous. Excellent service. As always!

Robert and Eric did an amazing job! They arrived here in a timely manner and gave me notice before they came. They checked everything out and quickly got the job done! I would recommend Lightfoot Mechanical to anybody!

Rick was very personable and knowledgeable. Explained every thing he did as he went through his inspection. Very professional.

The service was timely and well done with a very professional plumber, Mark Tilton. The only thing keeping this from five stars is their use of flat rate pricing. The initial price given was a bit on the steep side for the job (in our opinion) I would do 4.5 stars as they were willing to negotiate a far more reasonable rate when we pushed back a little. However google will not allow this. I do recommend their quality of service, however would also recommend you ask upfront for a ballpark figure - or be ready to do a little negotiating.

All told with the minor caveats I noted, I would recommend them as a resource.

Lightfoot Mechanical is fabulous! Lance was on time, very courteous
and very professional. Thank you Lance and thank you Lightfoot Mechanical!

AJ was excellent. Lightfoot services are highly recommended.

Sam and all the staff at Lightfoot Mechanical are awesome! They are knowledgeable and very friendly and took care of my concerns in a timely manner. I would use them again. Awesome job team Lightfoot from the tecs to the office.

Eric was very professional & did an excellent job. This was my first time to use Lightfoot & I ll be using them in the future.

Lightfoot plumber was very knowledgeable, personable, and professional.

David was very pleasant and professional. I was kept abreast of arrival time. Heating problem was repaired in record time. Will use again.

AJ was on time, super informative and very fast on getting us an estimate!

Big thank you to Josh for coming to the rescue and installing a new water heater in our home over the weekend! Very professional service and excellent response time. The Lightfoot Mechanical team took great care of us from our first call until the install was complete. THANK YOU!

Sam Escalante was indeed A great technician and was indeed knowledgeable and very thorough on my HVAC checkup and cleaning. I highly recommend.

This is first time I've used this company and was really impressed with everything about the service. Will definitely use them again.

Very courteous. Completed the work quickly. Professional job.

Very nice young man, but I was unhappy with what he had to tell me. Rust and condensation in my unit because of how it was installed originally. Why do we hear about this 4 years AFTER the fact and he has no recommendation as to what could be done.

Did everything and explained everything in a timely manner. Very Professional. Great Work

My service technician,Dylan, was polite, courteous, knowledgeable, and thorough. He quickly diagnosed my plumbing problem and was able to schedule follow up work. I m very pleased and highly recommend Lighrfoot Mechanical.

Mark with Lightfoot Mechanical did a great job replacing a bathroom faucet. Since the old faucet was installed 55 years ago in 1965, Mark had to replace the stop valves and supply lines as well. The old faucet was leaking, the lines had been soldered and the stop valves would not close. Mark completed the work within 2 hours. Now we have our brand new faucet installed with a drain that will be easy to clean and we can turn off the water supply at the sink when needed.

on-time, professional, clearly explained everything.

Fast service very professional the technician explained everything and the repairs were done to my satisfaction

Sam performed an inspection of my heating system. He did a great job. Very thorough, professional. Just what I needed.

We have had them come in for many things and have always been very satisfied. Their technicians are always polite and helpful.

Very friendly and polite, made suggestions and no pressure which I prefer.

Eric Lack, master plumber, did a great job for us. And everyone I spoke to at reception at their office was polite and wanted to help. Good company

What started out bad has turned around greatly.....They're absolutely horrible, and the worst! They came out one time and caused my unit to start leaking water. Now after the 7th visit out in one month time period due to non stop leaking, all I'm getting are excuses about why there is a leak. Now I have a huge interior wall of my house with water damage, and they're refusing to accept responsibility, and take care of it due to the leaking. A water mitigation specialist checked my wall and showed 80 to 90% saturation on my wall. After popping the baseboards, and showing more saturation, and mold and mildew, the service people say just let it dry, and it'll be fine. They refuse to take responsibility for their wrong doings, even when I have proof they are at fault. Oh and the unit itself is already leaking again, and they just left. The lady on the phone Melinda refuses to speak to us anymore, so now we can't get them back out. Don't use them for service. They're the absolutle worst! Anyone is better than lightfoot! Edit: Since this the owner has come out and taken apart the unit to his shop, and given us new ACs until ours is fixed. Then he has agreed to replace the damaged wall in our home, and fix it completely. I hate that it got to this point, but the owner himself is now making the situation right, which speaks volumes on who he is, and how much he cares. I have been assured that the employees with attitude and behavior have been dealt with. As long as it continues this way I have no problem adjusting my rating to a 4.

Mr Myers was very professional and knowledgeable. If you need a honest plumbing service call Lightfoot Mechanical Inc.
Glad I made that call!

I couldn't have called a better company I don't think than Lightfoot Mechanical. The gentleman was very professional and cordial during his visit. He did what he could do to try and resolve the issue to no avail. It turns out that the problem was the property owners problem because of where the location of the clog was. He waived the fee and I was not charged because he could not fix what was wrong. How often do you see that nowadays? Hardly ever any more. I would recommend this company whole heartedly because they take their work seriously and honestly. Thanks so much for restoring some faith back into business practices gentlemen. :-)

My old airconditioner was misbehaving and JACOB restored the cool for us. Thankyou the whole experience was handled well and the people couldn t be nicer.

Jacob was very respectful of us in our home and did a great checking the AC system!

Always happy with Lightfoot. Have helped out with many, many things over the years - plumbing, electrical and HVAC jobs. When something needs fixed or service, I call, they show up, give me options and discuss, and it's handled. That's exactly what a homeowner wants.

Prompt, polite, and professional service - what more could you ask for? And while I'm at it, the price was very reasonable. We switched out an old water heater that started leaking (up in the attic!) and went with a tankless water heater. We are very pleased with the result and would recommend Lightfoot Mechanical to anyone with a plumbing issue.

We had them come out and inspect to put in a backup generator system. Very knowledgeable and polite!! Great experience!

Highly recommend Lightfoot Mechanical for HVAC Service. Exceptional service, friendly, fast and professional from scheduling the appointment to completing and confirming the work. Received assessment results and recommendations. Performed the agreed upon work and we received a comprehensive report including before and after pictures.

Derrick Cobb was our service man and he was perfect. Explained the issues found and recommendations. Very trustworthy and conscientious. We were not a member but are now. We were the last call if the day, Derrick offered and completed coil and blower cleaning and capacitor replacement that evening rather than reschedule so I didn't have to schedule more time off work. Super happy customer. Thank you!

Great service. Highly recommend asking for Jacob. He was polite, quick and clean with his work and explained everything in good detail. Great job.

Well, between the two of us we think we have the problem figured out. Always enjoy working with this young man.

Sam E is very respectful professional very thorough. He took time to acknowledge my concern about my ac. Took care of the problem I wiuld recommend him and Lightfoot Mechanical. Cleaned out overflow drain and I am grateful and thankful He is truly an asset to Lightfoot Mechanical and a Blessing to me. Im Thankful

This is my second or third time using Lightfoot and like usual they did a great job. Every person with this company is professional.

The service was great!! I was given a text message with my appointment information immediately after I made the appointment and then another to remind me that my appointment the day before. Then about an hour before the technician arrived, I received another text with the picture of the technician along with a link that allowed me to track his progress toward my home. When he came, he was very polite and professional the entire time. He explained everything patiently and listened to our concerns. Overall, a great experience.

Robert was super helpful and friendly. Knows his stuff...very qualified.

Great service would highly recommend them. Eric was my plumber and was so nice and did a great job!

Courteous and professional; repaired issue and advised about potential problems. Office staff very pleasant as well. Thanks!!

The appoitment was set between 8 and 12 and Bobby called at 11:15 to let us know he was on the way. He got here withing the 20 minutes he said it would take him and he was thorough and competent with his work. He was also very pleasant and answered all our questions.

Gared did a great job helping me troubleshoot my HVAC woes and once we found the smoking gun, rather than charge me hundreds of dollars to fix it, he taught me everything I needed to know to fix it myself. Real integrity!

AJ Bowman, electrician, was polite, arrived on time, stayed until the job was completed, left the places he worked tidy, was friendly and communicated the scope of the project very well. He solved our electric problem. Thank you! We would recommend Lightfoot and AJ, in particular, for electrical work.

The light foot team were professional. Arrived on time. Diagnosed the problem and made recommendations. Fair and reasonable. I will do business with them again.

Bobby Kyle was friendly, knowledgeable and helpful. He thoroughly explained/showed what I needed to know about our units and gave me options of how to mitigate the problems, as well as costs to do so. He was a pleasure to have in our home.

They did a fanastic job installing new sink/faucet in my kitchen. Prompt and courteous.

I have to preface this with the info that I did not end up needing them for the work and canceled my appointment.

But they will be the first I call if I ever have any plumbing issues again. I called a number of companies when I wasn't sure if this was a matter that I could handle on my own. This was the friendliest, most helpful company I spoke with, willing to work with my schedule , and just so refreshing to interact with after the other calls that I had to leave a review.

To edit: this is very delayed but I did call back. The plumbers showed up within the time frame given. There was an evaluation fee. I had a small leak that was not an issue when everything was properly hooked up but did leak when the toilet was not installed. The plumbers would not do any work on the issue for which I initially called them without fixing that leak first because of liability concerns, but that cost even more on top of fixing the actual issue. It was either the week before or the week of Christmas, so I declined. I ended up having someone else come out, they capped the leak while they fixed the issue and once everything was properly installed it was fine. This place did seem professional but the friendliness that initially drew me in was not present in subsequent interactions, although friendliness isn't necessarily a requirement for a plumber. However, the initial 5 stars was for that exceptional first interaction.

Shawn won us over via his midnight rescue and continues and one of your best ambassadors.

Lightfoot Mechanical is the best company I have dealt with all around, George was very friendly ,helpful and did an excellent job for us. i highly recommend this company for your ac/heating needs.

Technician Robert arrived, he fixed my problem immediately. Now all my plugs outside work Definitely will be a repeat customer.

Matthew Karol was very helpful , friendly explained everything and made my experience a good one.

Look for coupons and expect to pay more, but you get what you pay for. Excellent customer service and timely scheduling. These guys are good!

I contacted Lightfoot on 4/16/20 about replacing a ceiling fan at my home. I spoke with Linda who was very nice, she explained the $79 service fee and when the tech got there he would quote me a price for installation. I was disappointed that I could not get a price range for the installation, but thought since they were local it wouldn t be too much on top of the service fee. The tech was very courteous, looked at everything, but did not go into my attic. He then said my ceiling fan mounting box was not up to code (although it was firmly mounted & no prior issues) so he would need to replace it. Total cost for installing the ceiling fan would be $479.00. While I haven t hired an electrician in a while, I thought that $479 for about an hour of work was too much. I declined any further service, and paid the $79 service fee. Everyone at Lightfoot was very professional, but from now on if I can t get a quote or some type of price range I ll move on....
K Moore

I was having some construction work done on my rental property when they discovered a problem with the a/c unit. I called Lightfoot based on a referral, and they were able to fit me in their schedule almost immediately. I was provided information on costs and what work needed to be done and why. I felt totally reassured. I will be using their services in the near future.

Outstanding Service by Professional people. Totally satisfied with first class work. Thank you Jacob O.!!!

It can be tricky to find a go-to plumber or A/C company, but these guys are it. The techs all know their trade and everything they have control over always goes smoothly. Billing is quick and *relatively* painless as well. Overall, with a couple of good experiences in the books, I recommend these guys pretty highly. They will continue to be my go-to for the foreseeable future!

Great company, have been taking care of our air con. for 10 years.

David Bachman did an awesome job and took care of the problem fast. Unit working again.