R. M.

Review of Lightfoot Mechanical

I have to preface this with the info that I did no...

I have to preface this with the info that I did not end up needing them for the work and canceled my appointment.

But they will be the first I call if I ever have any plumbing issues again. I called a number of companies when I wasn't sure if this was a matter that I could handle on my own. This was the friendliest, most helpful company I spoke with, willing to work with my schedule , and just so refreshing to interact with after the other calls that I had to leave a review.

To edit: this is very delayed but I did call back. The plumbers showed up within the time frame given. There was an evaluation fee. I had a small leak that was not an issue when everything was properly hooked up but did leak when the toilet was not installed. The plumbers would not do any work on the issue for which I initially called them without fixing that leak first because of liability concerns, but that cost even more on top of fixing the actual issue. It was either the week before or the week of Christmas, so I declined. I ended up having someone else come out, they capped the leak while they fixed the issue and once everything was properly installed it was fine. This place did seem professional but the friendliness that initially drew me in was not present in subsequent interactions, although friendliness isn't necessarily a requirement for a plumber. However, the initial 5 stars was for that exceptional first interaction.