Boone Duvall

Review of Lightfoot Mechanical

Dylan was very kind, respectful, and clear at comm...

Dylan was very kind, respectful, and clear at communicating. Lightfoot's business processes and estimating procedures are not. A call with the office led me to believe a simple sink drain gasket repair would be timely, the parts would be on the truck, and the repair would be reasonably priced. The part is $4 at the orange store, and the repair no more than 15 minutes. My bid once Dylan arrived was over $200, and he'd have to go get the part and come back at later time. I would have done the repair 3 days ago myself if you would be honest up front. You used to be fair, but this is ridiculous. What changed? You wasted my time, your dispatchers time, and Dylan's time. Thankfully, you did waive my service charge as a gesture of Goodwill after you said there was no mechanism by which you could take a fair amount of my money for a simple repair.