Scott Atkins

Review of Lightfoot Mechanical

Lightfoot seems to have a fairly decent team of pl...

Lightfoot seems to have a fairly decent team of plumbers, HVAC people, etc. but I absolutely do not recommend them for home automation. We ordered and paid for several home automation devices and it took 6 months to get everything installed. Even after 6 months we still did not get the front door lock we ordered. I'm so tired of calling them to get things corrected, I've just given up and we are resigned to use the door lock they installed. The doorbell camera did not work properly when they first installed it and it took 6 months to get it replaced. You have to pay a monthly fee to have access to video recordings, which is not unusual for home automation services. But the investment in the equipment you have to buy and the monthly service ties you to this service provider forever unless you want to throw away over $2000 and start over with someone else.
One nice thing I can share is it was easy to connect Alexa to the home automation hub so now we can use voice commands to adjust the thermostats, lock doors, and close the garage. And everything can be accessed and controlled from one single app on your phone.
Two stars for the good, but no more than two because of terrible customer service.