Absolutely no complaints, and they are extremely cheap. All routine servicing can be done easily online, pricing is clear. When I tried to use the call-centre it was closed due to the pandemic, but I was able to contact support via webchat to port my phone number. Speed is excellent and apparently unthrottled.
Every time I turn on the phone with their card (without calling), they charge 5p from the account.
Most often, I come across telephones very funny and can explain a lot. Thank you very much! You do a good job!
I have been served by Mr. Jeet Singh who was really helpful and provided me an excellent service. Highly appreciated
Currently on the phone to customer service as I've been without network connection for 24hrs. The WORST mist useless customer service I have ever experienced. Do not waste your time and money with this company.
If I could give no stars I would.
All my friends are Lebara-connected. What do you expect from your ISP? Easy to topup, not outrageous rates when you need to call Nederlands, Malta, Ukraine, Thailand, Greece, Nigeria from the UK so get a fair OK from me. Just wish there was an easier way to get a conversation with a real person, but that adds to their - and your - costs. So, crunch the biscuit as it comes.
I used to call family/friends plan, I have been charged double the amount advertised on the website. I have moved to another provider which has grate rates and not spooky service like Lebara.
I bought a Lebara sim recently and paid for a Lebara Flexi M plan (15 GBP/Month) using a credit card on Feb 12th. The plan is supposed to carry 1000 Call minutes and 2 GB of data. However, my data was not working and international minutes More
Awesome network with great internet speed and sim only deals
I had my account frozen because they claim that I hadn't used
the phone for 6 months,something I strongly dispute.To restore
the balance I topped up and called them back.But they asked
me a series of "security questions"which were almost impossible
to answer.eg what was the amount of my top up 6 months ago?
Or,which foreign country had I called the most.Then to add insult
to injury the operator spoke at a soft level that I could barely
understand.
They managed to help me with my issue in time. Highly recommend!
Thanks for the quick help via the hotline. you helped me a lot
Thank you very much for helping me to get back my old number.Joycee you made my day!!
one and all scammers gang you get twice as much for your money but they pick it up three times so stay away from lebara it is just bottles of tractor
Kristin was nice and help alot everything is working and iam happy now
If something expires. Data, mins etc. You have wait month.
Steal money and when you want to talk to an online advisor, no one answers. Never again.
Zero stars for these cowboys.
Decided to switch to another provider following a 32% increase to their talk tariff. Still waiting for a PAC code 18 hours later! I have contacted Ofcom to see if they can sort it out.
Terrible customer service. Don't choose Lebara! I had ordered a SIM only SIM card, never received it.
This afternoon i speak to a lady called SHANNIDA she is such a lovely lovely lady, she helped me get the answer that i was looking for.
Thank you so much Shannida xx
M.
No, nothing, that when I arrive in Spain (Madrid), the first thing is to buy my lebara and then approach the museum of El Prado
sim card was automatically deactivated after 30 days and can no longer be used !!
You cannot reach them to cancel your contract and while paying, you have to take other ways that last for months for getting rid of them. Stay away!
Sorry but I am really very disappointed in Lebara Sim Only customer service. Two weeks ago I would have an outstanding invoice with you, but I did not receive any notification. In the end, the outstanding amount was paid but I still cannot make full use of the calling, texting and internet services.
As soon as I get the chance to switch I will do that, I do not recommend anyone to take out a Lebara subscription. The last time I was on hold for more than 2 hours and currently for more than another half an hour and they cannot be reached in any way other than by telephone.
should be a zero star rating, bought a sim for travel in Europe after arriving in Germany. the card only worked in Germany when i specifically asked and double checked with the clerk that it would work else where during my travels. it also was a data only with no way to get the Lebara talk app in Germany as that country wasn't supported. their customer service is atrocious to say the least, no phone number that i could call due to lack of a calling option with my sim and email responses took at least 48 hours. Never again.
Lebara has great coverage and cheap call rates!! It was so easy to order sim online and manage my account. They always offer good discounts online. I reccomend it to all my friends.
Been using Lebara for more than 12 months and apart from some early teething problems I find the service good and very reasonably priced when you compare other providers, customer service a little slow to answer when you do require to speak to a human, normally you can do everything on line without an issue.
Kristin was very helpful and professional. Thank you very much
Juice shop from Sri Lanka, run from London. No customer service, no advice, but rip-off without end. For fun on the Freud a simcard is now and then deactivated.
Healthy conversation with Nitisha, she understand the query and resolved in 2 mins. Thanks a ton.
Brilliant service.Had a issue with my Lebara number.Had a chat with C.S RAHUL Simon.Rahul was brilliant all the way & helped me to sort the issue instantly.Great Support & best of luck to Rahul.
I needed book SIM card replacement and my agent Nitisha was very patient with me, told me clear, what need I do.
Quick and smooth service. I got what I needed instantly.
Not included option to rject all cookies on your website. will never your customer, Not waranty that this company not used your collected information for any cyber crimenal activity. Go to digital hell.
Very smooth old phone number transfer to new SIM. Fast, polite and helpful customer service!
Worst customer service. SIM card was not working suddenly. The customer care quoted that it was due to a 'technical issue' at their side. I had to order a new SIM card again by paying 5 EUR to retain the same number. My wife's SIM also stopped working suddenly. The customer care said that the SIM has expired !!!
Pathetic patchy network for the calls and horribly slow data network...
Thank you Lebara customer service for 15 years has only positive experiences
I would give zero stars if I could, absolute rubbish. Call centre agents who hang up on you, 19p every time you call customer care, rude call centre agents, totally useless.
It may take a long time before you get an employee on the phone, but once it is, it couldn't be better. What wonderful people! Think along and very, very fast and good service! You are TOP !!!!!
Prompt online chat. Answered all my questions. Thank you.
Whenever I go to Spain I acquire the free Sim card in the renfe of the Sol station, it is the best option, for 10 they give me 1gb of internet. And they have many more gigas if you wish, the attention is fabulous and they activate the necessary services as well as guide you on how to get to your hotel address etc. The network is vodafone and works perfectly, if you want only calls for 5 they give you 7.50 of balance to call from 1 cent per minute, you can receive calls without cost.
Of course the best option is located the stand in the Renfe of Puerta del Sol. Amazing
The guy I spoke over phone extremely helpful. Very positive customer service experience had....
SIM card for 10 30 starting balance but does not order it 0 ziro niyente nada because of 30 cash only ashing not even on paid hotline 0180-01805 man can wait 15min right rip off finger away from lebara, the 2 star only for package
Extremely helpful helped me through to get online again. Perfect Service.
Nitisha was very professional and helped me get my work done efficiently.
Chatted with the staff to request a replacement SIM since I have lost my phone and all, the girl on their end was the most patient, understanding, even a bit funny at times, made me smile, rather than those usual "call your network" experiences when it feels like you're talking to robots. This girl deserves an "Employee of the month" award, because I'm sure I'm not the only one who had such a great experience with her. Priyoshmita is her name. If it would've been possible, I would've sent her a coffee or whatever. So good. Hire more people like her.
Agent was very helpful and resolved my problem quickly.
Thanks Joycee :)
Basically a scam and over priced. I bought a $35 plan and it stopped working after 2 days, with customer service denying me a refund/fix. Use giff gaff instead.
A band of moron lebara. 0/10. Incredibly hot the return of the Minitel ....
Initially I was having difficulty with adding the bundle of my choice. It wouldn't let me get the 6 gig and ultd texts and calls option unless I linked a debit card or PayPal account. I called and was connected to a very unhelpful employee who didn't have the patience or time to see my call and request through to the finish. His name was Ashwin.
I then called again and finally a really good guy called Absil facilitated my purchase and increased the data to 8gb. It is well worth the time and effort to call the representatives directly and as a network and a provider ok can't fault them or say anything negative. If you do also encounter a unhelpful member of staff like Ashwin. Don't get upset or lose faith. They are generally polite and professional for the most part. Thank you Lebara
Very quick and helpful support, really appreciate the service!
Nirasha was very helpful & quick to complete the request.
Kaushal was really helpful and suggested me with best suitable pack in my budget. Thank you. Keep doing the great work Lebara Team
I rang customer services. They were very unhelpful. There solution is just cutting you off, because they cannot solve the problem. This has to be the worst experience I have ever experienced.
I spoke to Christian and I think this is the best customer support someone can get where all the queries were resolved effectively & efficiently.
I have spoken to customer care earlier as well but I am very impressed the way Christian handled my requests one by one.
Great job mate!!
I chat with Nitasha the customer adviser, she sorted out my new contact information etc, and arrange the sim to be send to me.she was very helpful and know her job very well.
Thanks again for your wonderful service.all the best for your future.
Very quick service and very nicely handled, very polite agent.
The customer care service is excellent . I talked with mr.simon and he really helped me and sortout my mobile connection problems thankyou
Normally, service phone number in other providers for free and Lebara is very cheap recharge card. (If there is zero star. I give zero starry sky but unfortunately no nill star. I have to give one)
worst services posibles...you cannot contact them....i will swich on lyca or anoather company
I ve bought complete garbage for 10 euros, then I ordered the Internet for 20 euros, 5 gigabytes at the beginning, the speed was wonderful 1 gigabytes used up the speed, it s gotten bad that Google is loading for a minute, I don t even have to look at YouTube. and by the way the location did not change .so that garbage is complete
Horrible provider! After 84 days of not topping up (I was travelling) your sim expires and you can't get your number back - HORRIBLE.
Excellent. My request to transfer my old number to Lebara was dealt with promptly and with no trouble at all.
Ashish was most helpful, as I am a new not so young user of Lebara I "needed" his help.
Reception could be better in some areas. Their web page could also be a bit better / more intuitive. Good customer service. Overall I'm happy with their service.
spot on i was helped swiftly with my problem full marks thank you
Thanks to the friendly woman on the hotline. Problem solved, I'm satisfied
The customer service, the ticket is not working, but they are not even trying to help.
19, - calling credit lost Ria
Very helpful team, Nitisha the online agent was very kind, helpful, and Pro!
Shockingly poor customer service & their packages are not as they seem!!
My advice is to leave well alone!
I`m using Lebara more than 5 years and don`t have any problems. Sometimes I should be receive some benefits as a very loyal customer like it is in other network company. Thank you.
I was extremely fortunate to have Sangita helping me set up my phone. Although my brain stopped working, she was patient, polite and above all could clearly and simply guided me through the process!
Sangita made two call-backs at the exact time she promised-she respected my time!
Excellent service, I wish I could give more than five stars!
Thank you
Top companies in telecommunications! Perfect for prepaid customers! Good network coverage in Europe!
If I could writer a review with ZERO stars I would.
Horrid company, horrid service. I used the SIM in a tracking device which worked great. However, topping up was always an issue as I needed to reply to a txt message to register. The device did not enable txt message interface and all my other phones were locked into other provides so could not SIM swap.
Moving on, they ask 3 security questions every time I needed to top up by phone. And all needed to be correct - In this instance I was asked my name, the amount I last topped up with and when I did this. Hell, my life is hectic enough with having to put this in a calendar!!!
In addition, the card is de-activated after 84 days of not topping up... so I have a card with unused credit that is de-activated that I cannot used... absolute daylight robbery.
When trying to get this to work again all customer services could do was ask me the same security questions over and over again with no real desire to help. Get it wrong then please call back and try again... and charged 19p per minute in the process - seeing that the first 9 minutes you spend listening to ads and menu choices before finally asked to "Wait" on the line for a representative.
How many ways can a company screw you is amazing!
It was a pleasure speaking and be served from Rahul Simon. Thank you
Don't waste your money on Lebera. I chose a "pay as you go" service and it burned me 70 pounds in a month for just having 10-20 calls (no more than 20 mins each time) and using some 3G data. The data plan they provide is the most expensive one I have ever seen - 7 pounds for just 1GB.... What's more, they do not allow me to switch to monthly plan with fixed price, so as to take more money from me. After I decided to use Virgin, they refused to provide me the PAC code for transferring my number... It was not until I called them for the third time that they allowed me to have that PAC code... So terrible!
mobile.lebara.com