Lebara Reviews

Adidya has been very efficient and helpful. Wish more of the lebara CS can be like him.

Es ist einfach nur klasse. War 7 Jahre Aldi Kunde bis das Netz nicht mehr trag bar wurde.

The worst network my money disappeared from my account and after that when I called them they said that the phone used data did not even tell me the ip of the sami device proves this customer service so people play game because you are struggling to explain that it is made that I do not understand after that you annoyed nose

I modify my comment Lebara degrades with time they reduce the data increase the rates also their customer service and too limited (available) Too bad we would have expected the opposite the progress .. and calls to Switzerland are not included while they are there.

I dont mind their product as they are good value but customer service is terrible. If nothing goes wrong it is a good product but the day something goes wrong you will be stumped. There is no way you can connect on phone as the wait is so long (runs into over 10-15 mins) and the online alternative of web contact is terrible. Been out of phone for 4 days now and they have not bothered to do anything

Very good service, polite and efficient.
Definitely recommend thankyou.

Great value for money and really good customer service for when things needed to be improved!

Priyoshmita was my Customer Services agent, very helpful, efficient and knowledgeable my issues and transfer was dealt with very quickly

Prepaid: Worthless !!! My son did not top up on time and because he almost never calls, he has not received the message "you must top up within ... time" before he could call.
Now his number is blocked !! When asked why they do not send SMS with a reminder, the answer from the "help desk" was: No, that is way too much work !!! ???
Unblock number again when we top up: no that is not possible either!
Thank you Lebara ...... for this worthless service!

Kristin was a super star today incredibly helpful and knowledgable, exceeded my expectations. A big thankyou

Very helpful and quick to resolve an issue that was my fault. Great customer service. Thank you.

I'm a warwick postgraduate student. have LEBARA is a total waste
top up on 1.8.2016......and hardly used the LINE...on 6.8.2016, THE TOP UP IS GONE COMPLETELY...

A very efficient service , and helpful .

I needed a temporary phone , and their sim with data was perfect

Just had a bad experience with Lebara. I've had my Sim for quite a long time, well over 5 years at least. My sim was blocked because l didn't put any credit on it for 84 days. Called Lebara on 29/08/16 and was told that they will try to help out and that I should call back in October. Sim card was still working to receive calls only. On calling back yesterday couldn't get to speak to someone. I called again today 18/10/16 only to be told the same thing, that I would have to wait again for a decision for about another two months that the request in August was declined. What is the assurance that Lebara would not decline again?. Bad decision making to want to lose a customer using Lebara for over 5 years. I'm out, would go somewhere else. Sim is not even receiving calls now.

Bought a SIM card in Denmark for travel throughout Europe. It took forever to activate (no English language option apparently) and then when I travelled to Italy it didn't work. I went through THREE different customer service chats before we finally figured out how to set my APN to work internationally. Even then, the coverage was intermittent at best. Then I moved on to another country and - guess what? - the card stopped working again. Paid for a month got, at most, 5 days. Terrible.

All was going tickety boo until I tried to change a payment card method using my Lebara on line account Ive been with then for quite a while now...Then guess what? All h*ll let loose their systems just cant cope...My auto renew using my Pay-Pal account has been cut off again and my u switch plan has been turned off and wiped out...Wake up or you will end up like G Gaff...If it isn't rectified, next time I am at Canary Wharf there could be a knock on the door...Your website doesn't allow for email address changes why?...You also "appear" to be operating on a high band-with website for the personal online accounts, if the case this isn't useful to the masses...Its nil points for me until you sort yourselves out very disappointing dear chums...(Please do not waste my time any longer)...

Spoke to Simon on the phone about account debacles, was sorted in 10 minutes. Shout out to Simon for being ever so patient!

Lovely helpful staff member porting number. Nice easy setup and great price.

The chat service is very helpful and useful. I have good experience with them

Arnav has attended my concern and helped resolve my query. He has been up to the mark in replying all the queries.

Simon
Thank you so much for helping me out with my Lebara plan. Very friendly and fast service.

Worst service. They are looting people money in the name of bundel.

Very poor customer service!
3 x half an hour waiting for the pain. Nobody who picks up nobody!

Rahul Simon had helped me to sort out the auto renewal which had happened twice.

very happy with the service I received with my payment problems. Sometimes all customers need with a problem is someone to talk to.

Well lebara. Im quiet disappointed in your customer service. if your having issues with your credit card company, then this is not by any means the customers fault.
As for louisa and lyn, both of you are very pedantic and patronizing how you speak to a customer. To offer someone who spends atleast $100 a month a $10 "good will" reimbursement because of being unable to recharge any way possible....and thats what u offer. Well im sorry thats not good enough. 3 months in a row ive had nothing but issues!

I called the staff through their number, the guy was very kind and patience and solve quite easily my problem. I call during time line 9am-6pm. At the moment I have no problem with them

The service was really friendly and the facilities are modern and comfortable while waiting. I had a problem with the first sim card, but Lebara s customer service took care of the problem and gave me a new sim card for two months free of charge! I will definitely continue to do business in Lebara. I highly recommend!

Ordered a SIM card from Lebara.co.uk which never arrived! Money was deducted from my account and customer service representatives lied that the SIM card has been dispatched and will arrive on so & so date. After 3-4 days of calling I was finally told there was a problem with the order and the SIM was infact never dispatched. Wasted a week waiting for a SIM card that doesn't exist.

Editing my review as Lebara have very kindly sorted this issue out for me and organized a replacement SIM with preloaded credit as an apology. Thanks very much to John-Paul Patten (Operations director @ Lebara)

Excellent advisor Rahul very helpful and efficient and explained how many ports can be done. Very welcoming to the lebara family. Thank you sir.

Very Good Service, Agent was helpful and made it easy for me to understand the process that was happening to help me.

Nitisha was very kind and she suites My needs very fast! Thank you very much!

Rahul simon from Lebara was very prompt and helpful

worst phone company ever.... Bad customer service, terrible phone line.. It never works... Not always possible to contact customer service... SCAM!!!

Joycee helped me with the activation of the plan I was looking for in just a few minutes. Thanks a lot :)

Very nice customer service, help me with my problem in a few seconds.

I would not give even one star, total rubbish, rip off company. Misleading or not enough information. Reported to trading standards

Sadly, before with all comfort they had a website to manage everything with several numbers and in this way I could reload everything from my account, now without warning they change everything as already on several occasions and instead of improving they get worse. The customers must spare them so that for my part some phone will cease to belong to Lebara because they are not even able in their attention to the client to explain what motivates these continuous changes without notice.

Significantly better than o2. Fortunately, I changed.

I bought the sim for my travel to india. Unfortunately the sim does not work in india. Dont bother buying the sim card if you want free roaming in India.

Good customer service given to help me keep my old number but have only had my new SIM for one day so can only give feedback for this.

Kristin helped me with my transfer to lebra very effectively

Cheaters !!! Sells invalid sim cards! Money not refunded!

The worst customer service I have ever received! It takes ages for their useless and helpless customer service team to respond to an email message and they keep asking too many repetitive and boring questions in the name of "customer security"! I have answered all their stupid questions several times , but they keep asking the same boring questions over and over again! Useless bunch of staff!

Excelent help received via the online chat. Thank you so much!

Pinky was the customer service agent who helped me port my old number to Lebara. She was friendly, spoke very clearly and let me know exactly what was happening next and why. Pinky was very helpful and the port was a breeze. Great service!!

Dont trust this company. I had never heard of them before and they somehow charged me three times in one day @ 25.00 euros each. I managed to get the money back from my bank. But dont know how Lebara did this. Dont trust them.

For many years I used it, but tera Lebara is a bottom and a swamp ...

They can just take money out from your existing credit without giving any reason. I topped up 10 pounds (plus existing 3 pounds in the balance) and without making any phone call, all credit is gone. I topped up 12.5 pounds for a 3gb data bundle and just used less than 500 mb (checked on my phone) and they claimed that I have used up all 3gb and stopped my bundle. When I called the customer service (they charged for this) and asked for a reason, the guy just hung up on me. I gave a 0 rating to the service straight away after the call just now (~16:35 22Jul16). They don't even deserve a 0 rating and I will never use this company again. I selected one star because this is the lowest I can select.

Buy my chip in the port of Barcelona and sail on a cruise and the signal is good apart they offer good prices

I have 3 prepaid lines, and I'm thinking about going to another company, every time I charge the UNLIMITED10-rate for 22333, they do not give it and instead they give me the 500-minute call at cost, not respecting my fare selection, lasting the balance 2 days, doing another recharge of another 10 = 20 , to keep the UNLIMITED10 ACTIVE as they do not change me PORTO and goodbye to masmovil, TAKE NOTE

I would like to leave feedback of 5 stars for Ain of lebara thank you for the efficient service and excellent service you offered me. Would highly recommend her to lebara to be manager

Best offices I have seen ever, very very luxury and shiny!

Very good online help with changing an Email address

Hi.. pinky(Lebara Advisor)
Nice to talk you.. you are understand my my language and help me . So kind of you
Thanks

I've been using them for almost a year and I've never used the 500 Mb data I get with my subscription each month. I was having problem trying to setup mobile internet today, so I decided to call customer service. I can't imagine I was charged for trying to speak to a customer service agent. I hadn't even spoken to any representative before I was informed I'd be charged 19 pence per minute(even a higher price). Ridiculous. I ended up cutting the call so I don t finish the little calling units in my account...Other than that I'd say they're fairly okay(not that I've used any other mobile networks in the UK).

Been very helpfull, great costume services.
Thank you Kristen :)

This company is the worst to work for, u must be stupid to take their crap. And very, very, very unprofessional!!!!

Worst service ever. Tried to email "customer service ", but gave up after 5 attempts. Received an answer from a supervisor, stating "the didn't care if I didn't like their customer service ". Bad from the top down. Don't waste your money.

Lebara is a cheating company.

e.g. I bought a 1 GB package 2 times.
My phone said I used 850 Mb. Lebara said I used 1 Gb.

I bought a 2 GB package. The amount it cost was booked from my balance and everything seemed right. The next day tha 2 GB package was not there anymore and my balance was completely empty

Called support as I could not get internet data abroad the lady was very helpful and resolved it immediately. Thanks

Really Bad company! I could not use internet in my mobile after top up! Gave a lot o money to them but nothing in return! Go for Vodafone and dont waste your time and money!

High support and customer from the operator, was an need, regards the internet, and now its all up and running, due to the recommanded APN settings. Thanks.

Bad, bad, very bad ..... without warning, the account is simply locked, despite credit is simply blocked.
Do I have to call 1805 ..... nm again ....
Never again......
Every few hours std. comes message from a staff. Does he want to help but nothing results.
I will throw garbage on both SIM card ....
I will only advise against ......

Customer service at identification, disaster.
Hands off. Never again

Cannot get new offers until old ones expire , cannot contact them , changeing to another one as soon as possible today .

I found the initial set up a bit daunting - but the Lebara 'chat' system and staff were very helpful and sorted the issues out - so all resolved satisfactorily - good customer service.

Had a separate discussion - on line chat to swap sim numbers - again very helpful staff,