Landmark home warranty Review

***New Information. With hours of my original post, a nice lady named Teresa contacted me and explained that their short was due to a need to provide OEM parts. Which I understand. She also explained that the cash offer was not correctly communicated. Net- Net. Landmark is taking care of my washer. So, disregard below. Terrible experience. I've had two claims in both cases initially coverage was denied. The first time I had to fight for about three weeks to get a guest toilet repaired. Now they saying they can't fix an appliance because parts are available but the part is available on Amazon and from their own contractor. Save your money. They are a rip off.

This company is a fraud. Don't waste your money on a home warranty and certainly not from Landmark. They sent an AC contractor out to my house that did atrocious work that cost me an additional $1000 out of my pocket to fix the damage done by the AC company they sent out.
Landmark's response was "you can pay another $100 service fee to haven another contractor sent out to inspect the work." Yeah, no thanks. I asked for an escalation to the investigation division and all they did was call the AC contractor they sent out (that did negligent work) and talked to them and closed the investigation.
This company is a fraud, they take your money, and to cancel with them they give you a parting shot of charging you $75 to cancel as well.

It sounds like I have had a similar experience to a lot of the reviews lately. My experience with Landmark when I was a client was what you expect from a home warranty. They will never replace something that is broken but will do the cheapest fix possible to just keep things functioning at a minimal. That being said, I haven't been a client of theirs for over 2 years. My account was on automatic payment when I cancelled the account. 2 weeks ago I received a call from a collections agency stating that I have been sent to collections by landmark for an outstanding balance. I never received a single email, letter, or phone call from Landmark stating that I had an outstanding balance and there was no reason that I would have had an outstanding balance (it was paid automatically until it was cancelled.) The collections agency said that I could take care of it with Landmark but I would need to talk to a supervisor. I called Landmark and they refused to allow me to talk to a supervisor and said they would have one call me. They told me that they had just decided to send all outstanding accounts to collections without giving them any heads up or warning. They never called me back. I ended up just having to pay the outstanding balance in order to move on with life. I felt like it warranted a bad review and after reading all of the other recent reviews, it sounds like they have upset a lot of people recently

My wife and I purchased a home on December 2020 that has a pool. The inspector said the pool worked just fine but due to the fact that there wasn't a need to get it serviced I waited for warmer weather here in Texas. Needless to say, I started my nightmare with Landmark April 2021. They denied my first claim stating that is was "already damaged" and I had to get a second opinion. After numerous failed attempts on their part or the contractor because they did a lot of name blaming the work never got done nor the second opinion. Not until I continuously called them and then they finally allowed me to go outside of the network. Only to inform me that the limit of coverage is $1000 and apparently them having to schedule a contractor for $150, made it so they could only reimburse me $850 total. That makes a lot of sense considering I paid you over $600 for the warranty. The pool repairs were $4800. Also, the representative sent me an email requesting the home inspection that was done when I purchased the house. Brianna Lopez told me "I will be the claims adjuster to you deal with only." She even gave me her extension only to be ignored and left to talk to multiple others representatives for months. Below, is a screenshot of the last email between myself and Brianna Lopez of Landmark Home Warranty. This email and her disappearance for that matter occurred after our last phone conversation was she said "just send in the inspection and and if it states the pool was in working order we will fix it." I didn't want to believe the negative things that I was hearing out of the state of Arizona but now the truth is visible. Dishonest and unprofessional company. I feel like this method of insurance is a fraud and complete waste of time unless the repairs that need to be done are less than $1000. Maybe the company should be more up front instead using the old "read the fine print" tactic. This is how they treat recently retired Military service members by ripping them off. I am going to make sure the TX Commissioner of Insurance has my file.

UPDATE: Still after all my attempts I was informed that Landmark has authorized $1000 now. Not impressed. And please Landmark, whatever you do don't retort with "Dear Mr. Daniel, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction and providing comprehensive coverage, and we sincerely regret the frustration." It is only going to frustrate a 20 year post OEF/OIF and whatever other "Fs" this Country has been in my entire service.

Made a claim with Landmark for a water heater issue on a Saturday. Called to see if we could get someone out over the weekend because we have kids and didn't want them taking cold showers. They stated hot water is not an emergency and we would be contacted Monday by a contractor. That was fine. We ended up calling Monday to request a new contractor because the one they assigned had horrible reviews. They said they only had one other contractor. We called that contractor and they were booked for about 3 weeks but said they would try get us scheduled in a couple days. We had already gone two days with cold showers. We called Landmark back to see if they could get someone to come look at it same day but they said that scheduling is not their responsibility we would have to work that out with their contractor. Every time we called they were very rude on the phone. Would not recommend this warranty company to anyone. We ended up calling a few companies ourselves and paying out of pocket for the repair. Do not use this company, they will take your money but not help you when the time comes.

UPDATED:This company has gone from a good home warranty company to garbage. We have been with them for 8 years and we are getting prepared to switch. Be prepared to wait for one contractor serving huge areas, rude customer service, horrible authorization and resolution departments, and waiting on parts that have to go through Landmark purchasing which I'm sure are the cheapest available.
UPDATE: I had a response to a recent issue with our hot water heater very similar to the posting below. Somehow, after this review, the one contractor, servicing this huge area, will be here tomorrow. I won't mention their name.... Yet. We'll see how this goes and I'll get back

Every time I have had a need there is a prompt response, and usually the issue is fully resolved for the service call fee. No trying to find a loop hole so they don t have to post like my previous warranty! Definitely a good service for my money. Peace of mind that my issues will be properly cared for the first time!

14 DAYS WITHOUT HOT WATER WITH NO END IN SIGHT!!!

It has now been almost 14 days with no hot water. I called for an update and there is no status on if my water heater has been ordered or when it will come in.

I want to reiterate that my family and I have been without hot water to cook, clean, or do dishes for 14 days while I wait on Landmark. I could have had my neighbor, a professional plumber, fix my hot water heater literally the next day it was broken. But since Landmark has a policy to only use the few contractors they work with I couldn t pursue that route and the opportunity is gone.

I won t even go into the hundreds of dollars of food I lost waiting for landmark to send a refrigerator repairman. It seems the company can t keep any sort of service level agreement.

6 days later review update: I still have no water heater, no timeline, and no answer. Wouldn t not recommend anyone choose this company.

Everything takes forever. Because you cant choose your own contractors it can be days to get service. Been without hot water for days now waiting on one of their plumbers to come look. Now I am waiting on purchasing to call me. I have called twice to get things escalated and faster service but nothing. I guess we will see. But not worth it as there are slightly more expensive options but much more value. My best friend has a competing warranty and they had hot water back in 48 hours . This has been the same story with other appliances. I went two weeks without a fridge when mine broke and they didn t get someone to me.

I have had great experiences with Landmark. They are very responsive and haven t disappoint me in anyway. I highly recommend them they give great service.

First experience with Landmark Home Warrant was super positive. They even reminded me about a service for my HVAC, and then scheduling was super easy. Tech was professional, helpful, and friendly.