M Wood

Review of Landmark home warranty

It sounds like I have had a similar experience to ...

It sounds like I have had a similar experience to a lot of the reviews lately. My experience with Landmark when I was a client was what you expect from a home warranty. They will never replace something that is broken but will do the cheapest fix possible to just keep things functioning at a minimal. That being said, I haven't been a client of theirs for over 2 years. My account was on automatic payment when I cancelled the account. 2 weeks ago I received a call from a collections agency stating that I have been sent to collections by landmark for an outstanding balance. I never received a single email, letter, or phone call from Landmark stating that I had an outstanding balance and there was no reason that I would have had an outstanding balance (it was paid automatically until it was cancelled.) The collections agency said that I could take care of it with Landmark but I would need to talk to a supervisor. I called Landmark and they refused to allow me to talk to a supervisor and said they would have one call me. They told me that they had just decided to send all outstanding accounts to collections without giving them any heads up or warning. They never called me back. I ended up just having to pay the outstanding balance in order to move on with life. I felt like it warranted a bad review and after reading all of the other recent reviews, it sounds like they have upset a lot of people recently