Our 2014 Ford Focus was taken into their shop with...

Our 2014 Ford Focus was taken into their shop with what we were told by another shop was the same issue that was covered under the extended warranty that Ford had issued regarding the dual clutch DPS6 transmission for 2014-2016 Focuses as well as 2014-2015 Fiestas. Laird Noller told us that the issue with our car was not part of what the extended warranty covered, even though it was a related issue. We were told that we would have to have the clutch actuators replaced since the clutch itself was stuck engaged. The tech that I was working with suggested that I call Ford customer care to see if they would possibly go ahead and cover the repair work under the warranty as a courtesy. Ford customer care was of no help to us, they offered no options for a solution, even though it was a closely related issue that should've been part of what the extended warranty covered in the first place. Even the Ford dealership that I have been doing business with for the last 15 years was of no help. We were told that even to trade our car in, we would have to pay for the repairs on the vehicle. Basically they would not take the car if it was not running. Thankfully, I was able to find a dealership that had no issue with taking our Focus as it was and giving us $1000 in trade-in value that we put towards another vehicle. I expected more of Ford (I guess I assumed too much) and after being a loyal Ford customer for the last 12 years and loyal to one particular dealership as well, this entire experience has soured my view of Ford. When I am ready to move on from my Fusion (even though I love it) I WILL NOT be purchasing another Ford vehicle. I believe Ford has also lost my dad, another loyal customer of 30+ years due to my experience. I was disappointed with with this entire experience, every other experience with Ford had been a positive one.