L.L.Bean Reviews

Worth going to. Everyone was very helpful. Definitely east coast sports. Way different than REI.

Great customer service. Love the clothing. Just a neat all around store worth the drive from anywhere.

Best retailer in Maine! Great product, great service, best value! Always changing for the best, fun place for families with kids!

Busy, very few personnel around to answer any questions you might have, felt like I was looking for a clerk in Wlalmart. That feeling went away when we got to the cash register.
After all Christmas IS over.

One of my favorite places. Always fantastic service.

The main Freeport store has everything I need.
Heather is very helpful and delightful. Steve, on checkout is so kind, efficient and courteous. Renee's, a greeter, is an asset to Bean. She is warm, friendly and a joy.
Please consider opening a store in Annapolis, Maryland. Rockville is too far.
Thanks

Messed up my order 3x on an order of 4 items. Incredibly incompetent shipping department. After multiple phone calls, they said they fixed the error. Now 14 hours later they cancelled the order and kept the money. Now I have to call again. I've been shopping here for 25+ years, but this has become pathetic. SMH

Good for a walk around to walk through their entire catalog and also keep the kids distracted. Beware the overpriced Ben & Jerry's shop if you're on a budget on a hot, humid summer evening.

Unethical treatment of captive fish!!!!

As an experienced atlantic salmon and trout fly fishermen I was excited to wonder through the ll bean Freeport store. Within this beautiful store and among the beautiful merchandise I was shocked to see the unethical treatment of captive fish during a fly fishing display. The fisherman stood atop a rock and continuously flicked his fly with no success. As we all have experienced many many times. Then he reached into his pocket, threw a handful of fish food into the water and flicked his fly in among the feeding frenzy. Within seconds he hooked a fish.
Its questionable that ll bean wants to create a merchandising opportunity by displaying wild species fish within their many aquariums and ponds. However, the inhumane treatment/torture of these fish by continuously hooking them through unethical fishing practices causes me to question ll bean s corporate ethics. Not to mention their promotion of unethical fishing practices to all the future fishers within the audience.
To all who witnessed ll beans unethical fishing practices I want you to know, you may not always hook a fish every trip to your river or lake. But when you do finally hook one through ethical practices it s well worth the hours you ve spent getting to that point.
Tight ETHICAL lines to all and shame on you ll bean!!!

Great tourist attraction! Lots of outdoor activities going on, concert, dog walking in the park.. very little parking tho. Excellent food cafe, expensive prices tho.

Great store and helpful staff. My son loved the Christmas trains and reading area. Stuff is pricey but great quality and they guarantee their products for life.

I love this store so much! They sell high quality clothing, camping gear, hunting gear and home goods. Even if you don't intend to buy anything it is still such a fun trip and a learning experience for the whole family! They have large fish tank with huge fish with information about the different types of fish. They also have large taxidermy animals with information cards so you can learn about where they are from, what they eat etc. It's like a small natural history museum you can visit while you shop! If you're coming to Maine this store is a must see!

Has everything llbean and more! Was surprised to find a solid gopro section.

Good quality products, rather overpriced but people buy because of its reputation.

Expensive but the place to go for Maine clothing and outdoor wear

Always a great choice, whether you are driving by on ME US295 or if you are making L.L. Bean a destination. You can get lost in the campus dreaming of everything you want or purchasing items(like flies) you need. There is something for everyone.

Love the stores and the special attractions like the model train display.

Terrible service. Ever since the new return policy I want to return all of my LL Bean items. I tried to return a pair of guide wool pants that have never been worn with no luck. They did accept a pair of boots, so I took the money and went to Cabelas and spent $450 there. Tried a chat to find receipt information and the guy ended before I could finish what I was typing. Never going back.

Gigantic store. Out of my price range but I know their products are good quality.

I love shopping here. I'm hooked on their quality of merchandise

Always cheerful and helpful staff...delighted to find the right color and size for you.

This is a huge, wonderful place to visit and shop. We enjoyed wandering through the buildings, shopping, and eating. GREAT PLACE!

Although I recommend shopping at a L.L Bean outlet, if you are looking for everything you ever need the one in Freeport is the place to go! There website lacks in allowing you to really see what there all about. I am in love with the hunting selection and there camouflage pattern. Probably the best camouflage on the market.

Great place for all things LL Bean! Lots of things for the kids to see and do as well.

Still wicked cool even without the lifetime guarantee...

It's Beans. The products are excellent quality and the customer service is top notch.

The go-to place for all clothing and all things outdoors. I still have outdoor clothing with regular use in very good condition after 20+ years. The product guarantees are the best!

Very helpful customer service. Great selection. Everyone wearing masks!!!

Had to visit the Mecca while in the Portland, ME area. This place has it's own campus that is pretty neat. The store is huge and has a ton of products.

One thing I found very odd is that they did not have shirts or any products to represent LL Bean's founding or flagship store. I wanted a shirt from this specific location and they did not have anything. Not even a sticker that I could find.

Lulu Lemon even has special shirts and products from each city's store. Found this very odd.

Love this place like all good New Englanders shouls

A must visit if you're in the area, would've given 5 stars if they had a better firearms selection

Lives up to its reputation. Excellent service, great products. Free shipping and no-hassle. Return policy.

An outdoorsman empire devoted to promoting and protecting the pure essence of Maine itself!
LL Bean has earned its place as an American icon!

Open 24hrs very knowledgeable staff great return policy

A staple of Maine. Great clothing, outdoor gear, and accessories.

The assorted L.L. Bean stores were great, atmosphere with Christmas lights and music festive and, our visit was delightedly not crowded during the dinner hour.

really sad to leave only one star at LL Bean. My customer experience was horrible. had a visit at their flagship store in Freeport Maine.
Met with Kory for a return of a pair of eight-month-old slippers and hadn't worn out prematurely with an eight months of use.
Sonia beginning that's too much information he tried to deny the one-year warranty and told me they look like they have been worn everyday. I explain to him I don't buy a pair of $85 slippers not to wear everyday. very rude I called customer service and ask for a manager to call me back and I'm still waiting. My visit was over the Christmas holiday so it's been well over a week now and still waiting for a manager of L.L.Bean to call back to discuss my store visit with them. their customer satisfaction has gone way downhill not sure what is going on at LL Bean but it's sad to see these big stores slowly going out of business through the internet and websites.

Flag ship store is very big,good sales ,great prices,staff was very helpful,looking forward to visiting it again.

My friend was there for a purchase and the assistant went out of his way to help her.I enjoyed looking a possible future choices.

Good place friendly worker's and I am in a power wheelchair and everything is setup up fairly easy for me to get off the shelves and things I couldn't get to something the worker's would come over and ask if they could help in anyway

This is a company that truly cares about its customers. WIthout going into much detail, the staff and ethic of L.L. Bean really saved my (and my dog's) behind! I've always known and experienced how honest and straight-forward L.L. Bean is with its policies and guarantee, but the level of kindness and help - far beyond "service" - was incredible for someone who wasn't spending a dollar that day and was probably causing them to lose money (and certainly creating hassle). I also never imagined a store like L.L. Bean being open 24hrs would ever be necessary, but in this case it, oddly enough, really was. I drove 6 hours in the middle of the night because I needed to and they were there for me. And, I'd do it again for fun just because of the environment, people, products, and goodwill. Thank you L.L. Bean team, and in particular thank you to Liz and her colleagues from the Freeport store for doing everything possible to make this experience easy.

If you like L.L. Bean you're gonna love this place. It can't even be contained in one or two buildings. Anyways don't forget to see the two taxidermy moose which died with their horns locked.

This is there mecca. You would think the prices would be just a touch lower since this is their flagship store. We dont mind the prices, but we are already customers. If someone is new to the brand, they may steer away.

It's more than just a store, it's a destination! You definitely don't want to miss this amazing store on your trip to Maine. Open 24 hours a day, 365 days a year!

Great clothing options. Even better boots. specially in the cold. also anything to do with the outdoors L L Bean is the place to go. hunting, fishing, canoeing, and even snow showing they got what you need. kids even love going there they always have something fun going on. Has a nice cafe with plenty of options to snack or eat on for those hungry shoppers.

Fun stop. Took pics inside by fighting moose and outside by the big boot. It will be a great memory. Glad we stopped.

Awesome LL Bean village with everything you could ever want in outdoor gear.

Apparently they take back everything except my brand new fuzzy slippers that got mauled by my friend's puppy. Oh well.

Really cool flagship store. Must stop when in Freeport.

Overwhelming campus. Don't go there in the rain or a snowstorm if you want to experience the whole thing. People who work here "live" the brand essence. I appreciated that.

It s against the law to not love llbean if you are from Maine. Seriously, it s basically the only place in the entire state that is always open. Do your inlaws like to shop? Yes they do. They always want to meet you in Freeport and llbean is the crown jewel. Kids can watch the fish, see stuffed animals, tie knots, run around and often there are shows and demonstrations

Great shopping but not like it use to be. Not one wool coat in the entire store. Lots of fleece and athletic wear.

Always the best for choice, quality, and service should you need it. A+++

A slice of Americana meets modern day shopping. Be sure to get your picture taken with the giant boot next to the main entrance.

The L.L. Bean flagship store is a must stop if you are traveling in Maine! It is huge! It's an awesome store with so much to explore. The staff are extremely helpful and friendly.

Finally got to go to it's home store. Amazing place!

The light show on the trees outside was amazing for my whole family

Mother daughter trip to L.L. Bean's flagship store. Great shoes and clothing and a nice way to enjoy the day.

Wonderful experience, a great finish to my trip to Maine!

Really expensive, but their lifetime warranty on everything is worth it. They honor their warranty for everything bought from them.

So much much great outdoors stuff. Something for everyone.