really sad to leave only one star at LL Bean. My c...

really sad to leave only one star at LL Bean. My customer experience was horrible. had a visit at their flagship store in Freeport Maine.
Met with Kory for a return of a pair of eight-month-old slippers and hadn't worn out prematurely with an eight months of use.
Sonia beginning that's too much information he tried to deny the one-year warranty and told me they look like they have been worn everyday. I explain to him I don't buy a pair of $85 slippers not to wear everyday. very rude I called customer service and ask for a manager to call me back and I'm still waiting. My visit was over the Christmas holiday so it's been well over a week now and still waiting for a manager of L.L.Bean to call back to discuss my store visit with them. their customer satisfaction has gone way downhill not sure what is going on at LL Bean but it's sad to see these big stores slowly going out of business through the internet and websites.