This is a company that truly cares about its custo...

This is a company that truly cares about its customers. WIthout going into much detail, the staff and ethic of L.L. Bean really saved my (and my dog's) behind! I've always known and experienced how honest and straight-forward L.L. Bean is with its policies and guarantee, but the level of kindness and help - far beyond "service" - was incredible for someone who wasn't spending a dollar that day and was probably causing them to lose money (and certainly creating hassle). I also never imagined a store like L.L. Bean being open 24hrs would ever be necessary, but in this case it, oddly enough, really was. I drove 6 hours in the middle of the night because I needed to and they were there for me. And, I'd do it again for fun just because of the environment, people, products, and goodwill. Thank you L.L. Bean team, and in particular thank you to Liz and her colleagues from the Freeport store for doing everything possible to make this experience easy.