KRS Properties Review

Courteous and attentive to my needs. Kelly Esslinger does property management the right way that is good for me and the tenants.

Trying to relocate from state to state is very stressful these days. It was great working with Mr Jim Jones at KRS Holding Co. Mr Jones was able to find me exactly what I needed and he found me exactly what I wanted. He also provided excellent and safe tour options of the properties during this pandemic. I m renting a beautiful house with the amenities I want and the space I love. Thanks Mr Jones for taking care of me and my family.

Our first experience at KRS Holdings turned out to be a great time. Due to Rosemary Salinas. She was able to give us her full attention and I knew right off the bat, that's she's diligent in her work. My partner and I appreciated that and her kindness. Kudos to you all at KRS Holdings.

Always have a great experience when dealing with KRS holdings! I have used them several times when looking for properties to rent and Kelly Esslinger has been a true pleasure to deal with everytime! Would recommend Kelly Esslinger and KRS to anyone I know looking for somewhere to rent.

I talked to keyana about a problem with a payment...She listened and helped me more than she knows...Thanks Keyana you are GREAT!!

Great experience with the team at KRS Holdings especially Rosemary Salinas who connected me to a leasing agent to check what properties you have available, I am in the process to get one apartment at Wentworth. Thanks for your help.

I am currently a tenant with KRS Holdings, and have had the pleasure of working with both Gregoria, and James Bristol. After literally looking for a place for over a month, I found great richmond rentals, and KRS. I spoke with James on the phone, after sending in my application and it being approved. He was honest, and straight to the point. He knows his properties, he knows his business. The rental I was looking at applying for was unavailable, but, after giving James my criteria, he offered a couple of other properties to me that were even better than the first! We went to see the location in person immediately, and signed paperwork the next business day. I met Gregoria in the office while waiting for Mr Bristol to finish up with another client, and she is wonderful. She answered all of my questions, and if she didn't have an answer, she took the time to find the correct answer. I am very pleased with my experience, and I look very forward to doing business with this company, and these genuine folks for a long time to come.

Kelly Esslinger is wonderful to work with. He is very knowledgeable about the Richmond area and helped to find me the right place to live. He doesn't give up till he finds the right place for you!

Coming into this uncertain season with rental income being disputed by renters because of COVID-19. I was so glad to be connected to KRS Holdings. They were able to get me over $16,000 in rental income thru the Mortgage Relief Program. I did little to nothing, KRS took care of it all.

Real-Estate Principles

Mary was very helpful when showing me the cary street property, thank you Mary!

Miss Rosemary Salinas is such a sweetheart very nice an sweet an will do what ever she can to help you all she knows how we all love her

Dana is extremely attentive and professional and it is a pleasure to work with her.

Just got off phone with Miss Ampy. Thank you for your help once again, I truly appreciate it.

so far i have no negative or positive.. waiting to see if the professionalism has improved

I m up at 5am Friday, July 12th, 2019 thinking I ll make breakfast, eat, then go on a jog for some fitness all before the sun is up. First I have to do the few dishes in the sink - wrong, the sink is stopped up. No problem because I m very handy. I get the plunger and go to work trying to unclog the drain - again wrong. After 30/45 minutes of plunging I realize it s getting worst and worst... the water is black and stinking and nasty. Fine, I m handy, I ll try the pipes under the sink. After taking the pipes off and noticing they aren t obstructed and putting them back together and on to no avail I concluded it has to be the drain pipe leading out the house to the county sewer line. It s 6am now and my wife is up for work. I asked her to call the KRS emergency maintenance line and tell them we need someone out here to snake the the drain line. Nine hours later we get a call back - nine hours! So we missed that and apparently KRS and plumbers are off on Saturday. Sunday is the sabbath. Now we re looking at going 3 or 4 days without a kitchen sink. Washing dishes out of a garbage can. I hope KRS has that same nonchalant energy when we re late on the rent.

Worst customer service I have experienced. They want to make multiple applications for a single property and will not show you available options until they run your credit and take 40 dollars. They offered the open house option to where I drove 2 hrs and due to traffic showed up 30 mins late and the open house was over. I showed up to the main office and I was turned away to a lease agent elsewhere. This lease agent was very dismissive and even called me a liar. If they treated me like this in my military uniform, I'd hate to see how they treat others as well.

We gave 30 day notice when we bought our new house. Although they want 120 days notice. We moved out on time and after we reminded them (later in this review) the inspector released our deposit because we took care of the house.

Two weeks later we never heard from them about the deposit and I had to remind them that we had moved out because the grass was nearly waist high at that point and I did not want to pay an extra two months rent when I knew I would have to cover whatever my deposit didn t already for Sept.

Then I received a call saying that we would be responsible for unpaid rent until the term of the lease or until it rented again which I knew. Also, KRS stated that we could pay another $1000 for the pleasure of subletting the house ourselves. I was not able to pay an extra thousand dollars when the market had houses renting in days of being listed. I told them that there was no way I was going to pay an extra thousand to sublet and that I would be happy to pay whatever our balance was, when the house rented, which it did, a few days later. However...KRS did not advise me of that. I had to reach out to the agent that rented the place to us to confirm the rental date.

The next word I get from KRS is a summons to appear in court. No mention of my deposit or ever any attempt to allow us to pay or notify us on the balance.

We spent the next three weeks trying to pay the bill or even just find someone that would be available to speak with, but we were hung up on, disconnected , and frankly....ignored.

We even had the woman who inspected our home try to get in touch with them and got nothing from it.

Today we have to take off work to go to court.
They are looking to get $1544.63 from us. No mention of the deposit...we actually owe $117.13 which is the balance of rent owed after deposit is calculated.

This company is the absolute worst management company I have ever dealt with. I am a real estate agent. I have rented so many places and have never seen such mismanagement, unresponsiveness and complete and utter disregard for other people s time. I would not have given them a star at all but was forced to by this system.

AWFUL, TERRIBLE, MONEY SCAVENGERS.
if you work for this company you should be ashamed of yourself.

Pat Hill in the maintenance department is a pleasure to work with. She takes my concerns seriously and gets the job done.

Diane in maintenance is fabulous! She s helped me resolve so many of my maintenance issues. Thanks for the help Diane

Wonderful experience with Lynette Carpenter. Always professional and pleasant to work with. She is very knowledgeable about the KRS Holding facility and the brand. I have always had exceptional service from them.

Radiance is super helpful and timely in her communication. She's helped me work through a few urgent requests in a professional and timely manner.

Interaction with office staff was wonderful, especially with Keyana,GREAT SERVICE!!!!

We have lived in one of their properties for 3 years now and every year gets worse. We are located in hampton and we're thrilled when we were notified that KRS was opening a hampton office for convince! NO ONE is EVER at the office or answers the phone. The neighboring offices confirmed they have never seen someone show up to work there. Our house currently has been without AC for a week. I have a 3 year old who won't stop crying from this heat. The "technician" said they had to order a part that will take another week to come in. We have had gas leaks in our house and KRS refused to look at it. We had power surges when KRS said it was nothing to worry about but we confirmed with Dominion who told us we needed to evacuate immediately because of the danger hazzard! We have mold coming out of every vent in our house, crawling up the walla and all KRS dud was give us a bottle of cleaner. Our front door does not shut fully and the dead bolt doesn't lock (the ONLY lock on the door) but KRS said it's up to the home owners and they can't do anything about it.
It's not just our house, it's the customer service people who don't take detailed messages and therefore send a handy man for an electrical issue or an electrician for a plumbing issue! We've had water leaking from the ceiling into the kitchen and the person they sent to "fix it" just painted over the water mark!
This company is pure laziness and REFUSES to let anyone speak to anyone higher up than they are.
My family's health and safety is at risk everyday and when we are told someone will come out today to look at an issue, we are lucky if we see anyone within two weeks!!
Thanks a lot KRS...

Reece Gordon goes out of his way to be the best leasing agent possible

Rebekah our is very diligent and firm. She ensures that any repairs I need are handled . If I have a complaint or concrern she is there with a listening ear. I hope the residents continue to work with her on the positive changes being made. Nice place to live comforatably.

What a great experience with James Bristol at KRS Holdings Inc. office. He is always smiling and doing everything in his power to help. I like pay my rent at their office and talk with James he is a very nice person.

Very Shady business! I worked with Kelly Esslinger, he would only respond thru text. He claims he was always busy with a client although it s COVID-19 happening. Property was 15 Saxony in Hampton. This company is credit driven and although they say they will work with you ... It s a Lie. Credit must be 600 or better. They want you application money. Or will charge double deposit . This property is not worth it. Horrible location on King Street and the pictures on Trulia and Zillow show the carpet that is NASTY ! And they refuse to replace. There was a fire in Kitchen cabinets are burnt. Don t fall for the Video! Please look at this property before wasting your money !

James Bristol helped to find my new apartment, He made a stressful time very easy, thanks for taking the time to answer my questions.

Ive been renting from them for 3 years and they got new management thats here to help you in your tough times. Mrs. Matthews helped me with my rent during this covid 19 pandemic. I was behind due to covid 19, Mrs. Matthews set me up with a rent relief program and got my back rent paid in full. Thanks alot to them they made getting out of this hole alot easier. She did everything for me all i had to do was show up. Great people to rent from they are here to help you

Whatever you do, please do not rent from these people. I had the absolute worst experience with them, and I didn't even pick their company. I used to live at the Villas of oakwood, they purchased some apartments which included mine. I was not fond of this because I was in the middle of my lease and had no say in this. When they took over it was a inconvenience because I could just go to the rental office at my community to pay rent or needed something, now I had to drive 30 minutes to do the same thing. They are very rude and told me that my rent will be going up and that I will have to provide my own washer and dryer in the unit. Mind you, the unit came with a washer and dryer, which the previous landlord removed because of new ownership which the new owners was supposed to replace. Well, they weren't going to replace it and I went 3 weeks without a washer and dryer and had to threaten to pay my rent in escrow. Oh yeah, they only gave you a washer and dryer if you complained and harassed them. I told them they have to abide with what's in my lease, and a washer and dryer is included. I had one within a week, such crooks!!! If that's not bad enough I had a leak in my apartment which started off small and I informed them. Nobody never came to look at the ceiling and it got worst within 2 weeks literally covering half of my living room ceiling coming down the sides of the wall. Hmm, you would think they would come and fix it right, yeah no. Then I spoke to Alex Harris, would never forget that name. When I explained that if someone came to fix it the last time further damage could have been avoided. He cut me off and said that it didn't matter. To hell it do, as it relates to the current situation of having a moldy ceiling. They said someone would come and no one ever did. Two months in, and no one. During this time, I paid my rent in escrow and they were sending me late fees, and unlawful detainer notices knowing fully well that I was paying my rent to the courts. Very shady people. Also, make sure you know who you are renting from as they conceal the owners information and refuse to give it to you; They even refused to give this information to the judge, which lawyers had to be involved.. Seriously! KRS just maintains the property and states the owner does not want to have contact with their tenants. If you don't want contact from me then you don't need my money. Long story short, I took them to court and the results were favorable. Please, save yourself the stress, look elsewhere. This place is favorable for landlords not tenants. Even the workers complained about how shady this place is. RED FLAG!!!!!!!!

We were so thankful for the help we received from Jessie sungren, we were new to this area of town and needed advice. She was able to show us many options within our budget in the surrounding area.

DO NOT WASTE YOUR TIME. My application money was stolen and they communicated by text message which was unprofessional in the first place. I hate them! James Bristol is a slumlord.

Rosemary salinas at KRS holdings is amazing. She helps a lot , very polite and always smiles

Rosemary Salinas at KRS Holdings , she is so helpful and really seem to care about people, she is very professional and takes care about the business, thanks for the help

KRS HOLDINGS is an amazing company. I recently moved to Richmond and needed a place to stay quickly. KRS holding help me find a wonderful place that was cost efficient and spacious enough for me and my family. I would gladly recommend them to anyone looking to rent a place.

Keyana was very helpful and provided great help with my problem

I have lived in one of the KRS communities for 6 years and they have been great, especially during these hard times. I lost my job due to covid and they assisted me in applying for the rental relief program. I was approved in just a few weeks and it has been a huge help. Justin was really communicative and made the process really easy. I am extremely grateful for all the help and it truly made for a great Christmas season. Rebecca also followed up to make sure all my questions were answered and that I was well informed on program. Thank you KRS for everything you have done. Merry Christmas

Excellent experience and great, knowledgeable staff!!! Made the home buying process much easier.

Very nasty people, they add unnecessary fees. The maintenance is horrible. They don t follow the law they just try to get money out of you any how.. I had to get rid of my service dog which is bs because they said we aren t allow to have pets. They said I had to pay $500 which I did and still had to get rid of my dog.. I wasn t allowed to have people over unless they was on the lease. I will be talking them to court. Nobody should rent from them.

The absolute WORST EVER i just moved into my apartment witch WAS NASTY AND DIRTY all my blinds were destroyed my STOVE is dirty the maintenance guy Anthony was nodding off as he was changing my light as if he was on something. All my closet doors were off track My a/c do NOT WORK. I ve been requesting for another stove for over a week NOW these people are horrible and will ignore you. There were DEAD roaches on my floor they did a RUSH JOB ON CLEANING MY APARTMENT. I m angry about my stove. I still have this dirty one in my apartment witch had dead roaches under it!!!!!!!! Who the hell would cook food in that everytime I see Anthony he lies and say he s going to get me another I m SICK OF IT I JUST MOVED IN MARCH 30 2018 and I cannot wait til my lease is up

I want to highlight 1 person in particular, Radiance Cooper has been my saving grace with the management of my property and relationship with KRS. If it were not for her, I would have left some time ago. If possible, I would suggest everyone get the opportunity to work exclusively with Radiance, or a referral directly from her. Thanks again for your awesome response time and action.

Kelly Esslinger was awesome to work with. He was on time and helpful showing places. I was out of town and he took extra time telling me places to visit. Real southern hospitality!

Craig Wise was great to work with and very accommodating to our needs when we needed to terminate our lease. We were not happy with our apartment at all, but I would recommend Craig as a leasing agent if you do decide to rent from KRS. He definitely quelled the stress when things came up and when erroneous notices were incorrectly sent and was quick to fix them. Craig for the win!

I have had nothing but positive experiences with KRS Holdings. I had to move out of my home on short notice, and they immediately started showing my home and rented it out in a couple of weeks. From the leasing agents, to the maintenance department, to the client service specialist, they have always responded to any phone calls and emails promptly and with were able to resolve any questions or concerns I had. I recommended KRS to my wife when her long term tenant moved out of her home and they took care of her property quickly as well. I would recommend this professional, efficient company to anyone interested in a property manager.

We have dealt with Jim Jones for years now and he is always helpfull and curtious. He has always mad moving an easy experience.

Erin Gwinn at Chicago manor office has been amazing... She's been a big help with our moving process thanks a lot Erin!

We moved here on July 1st from another state. We were able to secure a wonderful rental home in a great neighborhood with the help of KRS Holdings. The communications lines were always open through the process. Special thanks to Andrea and Jackie were very helpful.

Pat was extremely helpful. She really has made my experience with KRS Holdings very pleasant.

Dont what ever you do, dont rent from this place....dont...go somewhere else. Base housing is better then this.

Rosemary at KRS holdings has a great customer service, always kind and polite

Kelly was great to work with. From the initial contact to finalizing the lease Kelly was always very professional and would highly recommend him and KRS!! Thanks Kelly

I live in the place for over 3 years never once asked for maintenance which is rare cuz everything worked perfectly. They always show up in a timely fashi, Tony in particular is one of the best representative i ve ever worked with. His customers service is on point. Communication is phenomenal and to top ot they are really all about the client satisfaction. Krs Tony is a true asset and whoever in charge or raises needs to get on that. Thank you for everything Tony

Rosemary Salinas at KRS Holdings is always someone i look forward to talking to. A pleasure to work with you thanks to the KRS team

Y'all need to start calling Radiance "Radiation" cuz she bomb AF

I had a great experience working with Jamie Bright very professional in handling my property. No game playing, clear and concise during discussions, his professional opinions and suggestions were accurate and extremely helpful. Business was handled seamlessly without any unexpected hurdles or surprisess. Jamie is now handling rental and management on multiple properties for a relative.

Their customer service is great, they were very helpful!

Went to an opening they had for one of their rental properties. The agent James Bristol accepted a $200 check deposit to reserve the house. Even though he mentioned it'd be illegal for him to hold on the check rather than deposit it immediately, he accepted then check, did not cash it and thus multiple applications for the same property have been processed ahead.

After waiting over two weeks we're still waiting and when we requested more information from James he simply replies that it's not his department.

After having been declined in the background check they then deposited the check which was supposed to be refunded if we were declined.

Great customer service, Jessie Sungren out of colonial heights, Va. Fast and gets stuff done

I was very pleased with the efficiency in which they helped me find the perfect home for me and my family. Keyana Ampy really helped my experience to be as easy as possible. I will definitely be recommending them to family and friends!

KRS Holdings is absolutely amazing!! Pat took her time made sure I had the place I needed. By her being empathetic to my needs, I felt we connected building a working relationship I can trust. I really appreciate the outstanding customer service.

KRS is a wonderful company and Dana Ross is a great asset to their company.

James Bristol at KRS holdings was a great help, Good leasing agent.

Lynette Carpentar is an honest, kind, and diligent worker. She is an asset to KRS Holdings.

I would recommend this company to anyone searching for a new property to lease. They were professional and helpful and Keyana was outstanding.

I lived with KRS Holdings for two years and they were decent as a rental company for that point in time. Almost every time that we put in a work order, it would be forgotten and we'd have to call and remind them. However, it would eventually get done and the maintenance team was always very nice!

The real sticking point for us has been our horrible check out process. When we first moved in, there were nail holes all over the walls and the yard was a disaster. However, we were reassured time and again that as long as we documented this on our move in check list, there would be no problems come our move out date. When we finally did move out and completed our check out inspection, we were shocked to find that they were going to charge us to repaint everything. I called them and chatted with the customers relation team who coincidentally was unable to find our move in check list where this was all documented. Luckily we had it saved in an email that we had sent to them.

Despite reassurances that they would get this settled and they would get back to us, they have failed to reply as promised. Instead, it has taken hours for us to continually call back, only to hear that "they are working on it". I understand this is a difficult time consuming process. However, I expected better customer service and a higher level of professionalism from such a large company. The least that this company could do is at least be accountable and communicate openly with their tenants.

Worst 3 years of my life!! If you are looking to turn your house into an investment property, look elsewhere!! I have spent more money in management fees than I have collected in rent. If something breaks there is a $75 trouble call fee + whatever they deam necessary. they do not disclaim why it cost so much. Had to sell my house because I was so tired of dealing with it!! Stay away.

Rosemary at KRS Holdings helped me through all the process, she was offering solutions to all my concerns and helped me find a place we call home now!

You guys rock! Thank you so much Diane Tefel for always providing excellent customer service and making sure our maintenance needs are met!

James is an incredible leasing agent he is very knowable about the Richmond market if you are a property owner you definitely need to use him to rent your property

Very nice and well located properties in KRS Holdings, great prices and a really nice and accessible offices location. At the corporate office i received a very good service and kindness with Rosemary Salinas. What a great combination!

Kelly Esslinger is very professional and communicates very well. If he didnt answer when I called he got back to me within 24 hours every time. I would definitely recommend him!!!

KRS Holdings has managed my properties for a few years now. They have always done amazing work. Recently I ve been working with Radiance in Owner Relations and she has been truly delightful. She always professional, and continues to help me see the value in the services KRS Holdings provides. Thank you Radiance for all that you do!

Everyone has been helpful & maintenance is very responsive.

I had a wonderful experience working with Mr Jones. He was always helpful and curtious. He worked quickly and professionally.

I must say that Dana in the Richmond office is always so polite and consistently responds to me in a timely manner with any concerns I have.

Best experience! The hunt for a place to call home isn t always the smoothest adventure, however, this success story is unique. I am grateful for the assistance and quality customer service that Jamie Bright shared with us. We found the perfect place; suiting all of our needs, perfectly. Thank you, for your gracious patience and support. Referrals coming!

I needed to find a home for rent for my family. James Bristol worked tirelessly to find us the perfect house. It is beautifully maintained, meets all of our requirements, and is a priced fairly. I hope to be in this home for a while, however if I need to rent a house in the future, I will not hesitate to call James and get him on the case.

James Bristol was an outstanding leasing agent! He was patient and supportive from beginning to end, readily available even with my complicated work schedule, great with communicating, and always put our needs and desires first as if they were his own! We love our new place and are so thankful for all of James hard work!

I really enjoy working with Jamie and the entire staff at KRS Holding. They currently manage 15 units of ours. Jamie has been excellent with providing good tenants in a timely manner. Not to mention, at or above market rental rate. Thanks Guys!

Thank you Keyana for taking time to sit down and explain some things on my lease. Your patience with me is greatly appreciated.

Contacted them over 5 times for the last 6 months saying that at this time I am not interested. This morning I am still receiving emails. If they cannot respect, honor and still ignore my requests, I fear when I am ready to work with a rental company the requests from me and the tenants will be ignored as well.

I talked to Iana Wood and she was by far the most pleasant and helpful when I made the call to Krs holding made me have a better understanding of my concerns

Moving can be a stressful experience but Krs made the decision to move a little less stressful. I liked Jim Jones because he was professional, understanding, and always returned my calls.

KRS Holdings is currently managing two properties for me. The team of professional provides a full sevice proeprty management experience. They work hard to place quality tenants. They also have a team of professionals that handle all the aspects of property management greatly reducing the workload for the property owner. Tip of the hat to Radiance Cooper and Jamie Bright.

Dealing with this company was a complete mess. After being ran in circles, I had finally found a home, got approved with a co-signer and signed the lease to the house only to be called days later and told that the house was being sold after I had already signed a lease. Then, the woman I was working with said my approval would be valid for 90 days and to look at other homes available through them. She gave me the name of a man to contact for other properties. When I contacted him, he told me they don't do co-signers for single family homes AGAIN despite previously signing a lease. Moving on, I saw a property I liked and set up a time to see it. That day came and just before the time to meet I was called saying the meeting was off... Days went by and I kept trying to get an update and was told I would eventually be called with one. A few more days go by and now apparently the current tenants can't be contacted. At this point I needed somewhere to live so decided to just give up on this company.

KRS Holdings is the management behind "Great Richmond Rentals". They do not OWN our building (we have no idea who does) but they do "manage" our building. While the lady who seems to manage their maintenance department is very nice, she doesn't do a very good job actually getting maintenance done.

You see they do not have their own maintenance technicians, they employ a collection of 4th party contractors who sometimes know what they are doing, but most of the time not. Last winter it took them 3 months to get our heat turned on, each time they sent someone out, they sent a new person who started "troubleshooting" in the same place the last guy did. Smaller maintenance tasks seem to get ignored a lot. They have a website where you can submit maintenance requests, but they'll often close the request the same day it was submitted, then not do anything about it.

I sometimes wonder if the owners of our building know how bad KRS Holdings does things. We've been looking for a new place for a while now, primarily because of KRS Holdings' poor maintenance and management. Unfortunately, it seems a LOT of apartments in Richmond are managed by them, and whenever we find an Apartment that gets bad reviews, the chances are good it's a KRS Holdings managed property.

I took over somebody's lease in the Fan. Alex told me everything I needed and I was in the property within a week from applying.

I called James Bristol to ask for a 4 bedroom house in a decent school district. He immediately directed me to a beautiful house in a highly rated school district. The application process was painless and he was responsive to questions. We're moving in this weekend! I'd definitely recommend James Bristol to anyone looking for a new home.

I really enjoy my experiences with Ashton Square Apartments and KRS Holdings. It is so wonderful to know that there are still affordable well maintained apartments for people on a fixed income. I appreciate the office staff and all their efforts to make Ashton Square feel more like home to me.

My experience was great. My leasing agent Kelly was very helpful and pleasant to work with. I would highly recommend him and KRS to all my friends and family

Rosemary Salinas is a diligent worker and a great asset to KRS Holdings, LOVE IT

Always A Wonderful Experience With KRS Holdings, Lynette Carpenter Is Always a great help.

James Bristol helped me with all my questions and was also so kind and patient. He is very confident and a true professional.

If I could give 0 stars I would. Our daughter and son-in-law just moved into a townhouse that is managed by KRS. Neal Gallagher is the man at KRS who rented it to them. Upon moving in this past weekend, we found the carpet to be sopping wet in the corner of the living room due to a roof leak. Our daughter called Neal immediately and he said 2 people would call her back - no one called. Neal will not answer his phone or respond to her texts. Called the office in Richmond, and the receptionist would not let us speak to Neal's supervisor - or anyone for that matter. Do NOT rent from these people or trust them to do anything they say they will do.

Kelly Esslinger was my agent!!! He was knowleable and happy to help with my search and we found a great location

Anything i see needed to be done, i ask my landlord and they check it out. The apartments is relatively safe area and is on
the busline