We have lived in one of their properties for 3 yea...

We have lived in one of their properties for 3 years now and every year gets worse. We are located in hampton and we're thrilled when we were notified that KRS was opening a hampton office for convince! NO ONE is EVER at the office or answers the phone. The neighboring offices confirmed they have never seen someone show up to work there. Our house currently has been without AC for a week. I have a 3 year old who won't stop crying from this heat. The "technician" said they had to order a part that will take another week to come in. We have had gas leaks in our house and KRS refused to look at it. We had power surges when KRS said it was nothing to worry about but we confirmed with Dominion who told us we needed to evacuate immediately because of the danger hazzard! We have mold coming out of every vent in our house, crawling up the walla and all KRS dud was give us a bottle of cleaner. Our front door does not shut fully and the dead bolt doesn't lock (the ONLY lock on the door) but KRS said it's up to the home owners and they can't do anything about it.
It's not just our house, it's the customer service people who don't take detailed messages and therefore send a handy man for an electrical issue or an electrician for a plumbing issue! We've had water leaking from the ceiling into the kitchen and the person they sent to "fix it" just painted over the water mark!
This company is pure laziness and REFUSES to let anyone speak to anyone higher up than they are.
My family's health and safety is at risk everyday and when we are told someone will come out today to look at an issue, we are lucky if we see anyone within two weeks!!
Thanks a lot KRS...