KRS Holdings is the management behind "Great Richm...

KRS Holdings is the management behind "Great Richmond Rentals". They do not OWN our building (we have no idea who does) but they do "manage" our building. While the lady who seems to manage their maintenance department is very nice, she doesn't do a very good job actually getting maintenance done.

You see they do not have their own maintenance technicians, they employ a collection of 4th party contractors who sometimes know what they are doing, but most of the time not. Last winter it took them 3 months to get our heat turned on, each time they sent someone out, they sent a new person who started "troubleshooting" in the same place the last guy did. Smaller maintenance tasks seem to get ignored a lot. They have a website where you can submit maintenance requests, but they'll often close the request the same day it was submitted, then not do anything about it.

I sometimes wonder if the owners of our building know how bad KRS Holdings does things. We've been looking for a new place for a while now, primarily because of KRS Holdings' poor maintenance and management. Unfortunately, it seems a LOT of apartments in Richmond are managed by them, and whenever we find an Apartment that gets bad reviews, the chances are good it's a KRS Holdings managed property.