Kowloon Shangri-La Hotel Reviews

Hotel staff were very friendly and helpful. Service was top notch. The rooms were a little rated though.

From the moment you arrive in to the beautiful lobby to the couldn t do enough for you staff who represents the hotel first class.The rooms were big and clean as was all the facilities of the hotel.Fantastic location easy to walk to many attractions and mtr station next to hotel.Will looking forward to our next stay next time we re in Hong Kong.

Perfect situated and with a serviceminded staff :-) Proces a little high in the restaurants and bars.

Absolutely wonderful. Some renovations to the room would be even better.

One of the best hotels in Hong Kong. Superb service.

The environment is very good, the transportation is very convenient, the buffet is very good.

Beautiful ambience. Japanese food was.good but not great.

There is top service in our stay. Thank you so much. For sure we will come back in the future.

Your company's service is very good, and we would like to thank our employees Samson, Cynthia & Linda for their careful arrangements, and my girlfriend and I enjoyed an unforgettable birthday memory. Thank you again, and hope that your company's business is flourishing.

Excellent service at front desk, especially those golden circle staff.

I came to Hong Kong twice to choose this, very comfortable and convenient accommodation. From the Airport Express Kowloon Station, take the K3 to the hotel. The semi-portal room is comfortable, even if the furnishings are not very novel, but not warm. Close to the exit of the East Station.

THE HOTEL WAS CLEAN STAFF WERE POLITE THE ONLY ANNOYING THING WAS THE TOILET FLUSHING SYSTEM WAS FAULTY.AFTER FLUSHING THE WATER DIDNT STOP ONLY AFER TWO THREE TIMES DID IT STOP

A wonderful hotel perfectly located to the ferry to Hong Kong Island and local shops and bars and parks. Staff were courteous and helpful and the food and drinks were amazing. This was my 5th stay and I look forward to many more in the future. Highly recommended.

Guest room in general is a bit old, TV should be replaced with bigger screen 4K or 8K TV. I had to wait for more than 10 mins to have the breakfast, breaking the record of breakfast waiting time at any five star hotels I had ever stayed. The available selection of food of the breakfast was disappointing.

We LOVED our 5 days with you. Everything was wonderful. I would rate our stay at the Kowloon Shangra-la one of the top 5 hotels we've have ever stayed in (and we have traveled the world since the 1970's). thank you for everything!

overall quality at the highest standard: breakfast & restaurant , rooms, concierge , spa - everything is nice

Ceiling in room is very low. But that seems to be the case everywhere in Hong Kong (even in shopping malls).

Great post-cruise stay. Nice facility, comfortable rooms, and a wonderfully helpful staff. We'd be happy to stay with you again.

Service is very good, the floor ceiling is low, the decoration is classical and elegant

We had a very comfortable stay and the staff were very friendly and polite at all times. The breakfast buffet was excellent (especially the Laksa!). The room was clean and a comfortable bed. Views of Victoria Harbour from our room were amazing. Would definitely stay here again next time we're in Hong Kong.

The Kowloon Shangri-La Hotel (Kowloon Shangri-La) is located at No. 64 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong. It is a five-star hotel and opened on June 17, 1981. The name of the restaurant is called the New Palace of Causeway Bay. The store is mastered by Master Rong Kun. It was managed by the Westin Hotel. The hotel has 15 floors (the rooms are located on the 7th to 21st floors, there are no 13th floors, but the 7th floor is on the first floor of the attic, so there are actually only 15 floors, not 21 floors), and was renovated in 2002. There are 725 rooms. The Shangri-La Hotel, Kowloon was selected as the best business hotel in the world at the beginning of its opening.

Very nice and spacious rooms. Amazing food. Markets to shop in all around.

The front desk manager was very courteous
He had all my information from past stay

Stayed in room719. View from room is amazing. Everything in the room was perfect.

wonderful staff. Also very attentive and helpful. Love the premier harbour view suite. We had access to the Horizon lounge. Excellent breakfast there, but very minimal food items during the course of the day compared to the club floor at a Ritz-Carlton Hotel. Surprised that we had to request a portable heater for the room as my wife was ill and there was only A/C, no heat at this time of year.

A view of Hong Kong Island from the room
It is a night view the best by
Binoculars were also put
It is a service perfect score

Classic hotel, superior service, familiar environment, first class sea view

It was a great experience having a coffee here. Great place for quick coffee talk. The serving people are very good and well behaved. The place is very clean and hygienic.

Check the timeline It turned out that only graded ratings were given at the time, but comments and photos were not shared These are photos shared 6 months ago Afternoon tea buffet in the lobby during holidays, there are not many choices of food... Of course the same as Cafe Kool The choices are very different, but here is the best tea time from 1:30 to 5:30... There is no time limit When there is no show... I love to sigh afternoon tea leisurely with my partner here... Enjoy exquisite desserts You can also pass the time...
Recently, many hotels have launched the "food and accommodation" package promo finally stayed at this hotel last week... Support staying in Hong Kong to spend enjoy cafe kool buffet dinner and breakfast again... I will share with you later

Arrived on time at 12 , paid for the rooms and then asked to wait till 2:30 pm for the availability as the room was not vacated . The receptionist probably has some issues with Indian folk.Asked us to pay an additional incidental fee( happens at most 5-stras hotels I agree) of 1000 HKD but deducted 2500 instead without informing and had no aplologetic behavior.5 Start attitude at it's best.Maybe it's just happening because I am an Indian lol.

Check in service staff professional and excellent attitude

I stayed here 4 years ago and still enjoyed the hotel and rooms which are large and very comfortable

Shangri-la is a Shangri-la. My family and I have been staying at the Kowloon Shangri-la for over 30 years now, long before my son was born. We know what to expect; we know the quality. And Shangri-la never disappoints.

I had a bitter experience transacting with your Reception staff. When I handed over my multicurrency card for the transaction amount, the staff who was handling my check-in procedure had swiped the card twice and as such I was debited the amount involved twice. Despite showing the SMS messages debiting the amount twice I have not received the credit till now. I had checked out on 14th October 2018 and I am yet to receive the credit. I was put in to lot of inconvenience and mental torture as I was running out of sufficient funds. The staff should own the responsibility and they should be extremely careful when handling money transactions. I am still making correspondence/contacting the card issuer for the reversal of duplicate debit transactions. The Duty manager should have acknowledged my genuine concern and taken appropriate action to refund the money debited. How can you expect a visitor to manage the expenses if multiple debits are made and are insensitive to customer's problems. The concerned authority is answerable and should take immediate action to reverse the debit amount of HKD 3410.
Even though the check-in time was 2PM, we had arrived the hotel at 12 Noon after a 5-1/2 hours flight we were made to wait till 2PM. The room was ready in all respects and they were only waiting for the clock to turn to 2PM which is not fair. However, due to the transaction mix up which has happened the duty Manager was kind enough to give us the room key much earlier than 2PM. Thanks for her understanding.

Fine cuisine, excellent service at convenient location.

Excellent old school high end hotel, it's got charm, good service, one of the greatest.

It s all started with the pick-up service, the driver Kelvin called in advance to let you know that he was his way, then he arrived on time and stood by my doorstep and waited for us with his Mercedes S-Class.
After a luxury ride, the hotel receptionist Grace was waiting by the hotel door and took us straight to our room and did our very effective in-room check-in without queuing up at the lobby (although I would do my check-in at the executive lounge anyway).
Grace also helped us to double confirmed our dinner and massage bookings so we could just go straight to the Horizon Club to join the tea session.

We took a short visit to the gym and it was packed with all kinds of equipment and we noticed that the so-called swimming pool is quite small in size which should classify as a playing pool.

Then we went back up to the Horizon Club for the Happy Hour Cocktail session, the atmosphere was good and there was a wide selection of wine and alcohol to choose from. The wine-pairing dinner at Angelini was good and which made our day, we enjoyed it very much.

Breakfast at the Horizon Club by the window seat was a wonderful experience. Both the view and the food are good. Since we could not make our reservation to the hotel s Chinese restaurant, we grabbed ourselves some take-away from K11-Musea and enjoyed our sea view lunch in the room. Lastly, we had a relaxing massage at the Health Center and return home comfortably by the drop-off service in the S-Class which finished our trip in a faultless way.

probably a step below the top of the top, but still has that old school luxury charm

Great lobby service, but the dinner buffet was a huge disappointment. The soup was way too salty and the rice was undercooked. Need more variety of main courses, especially seafood and vegetables. Definitely not worth the price.

Beautiful environment, magnificent service, good quality

After all Shangri-La is the best. I will walk a little to the center, but it is safe to use the underpass from the immediate vicinity and it will rain.

It was the best.
Especially the correspondence of the Japanese staff was great.

You are the best!!... the services are great, the food, the people... everything!

It was a very nice place with good service and good food. The people were nice and the variety of food was good.

I went there for shopping located next to the hotel.Avg place

I booked a very expensive pre paid room for one night at the Shangri-la Hong Kong. Due to unfortunate circumstances my trip was postponed by a month. The Shangri-la refused to change my reservation. After several emails, long distance phone calls (they don't have a toll free number) and speaking to many different people I was FINALLY passed through to a manager. It was like speaking to a robot. He kept repeating the terms and conditions of my booking and kept saying my excuse (of not being in the country on that date) wasn't a good enough excuse to change the date and that he will charge me the full price. The Four Points Sheraton in Shenzhen had no problem changing my booking and same with my hotel at my Four Points Sheraton in Toronto.
This experience has shown me all I need to know about the Shangri-La. That they don't care about their customers and they won't try to help them out. All they care about is your money and they will try to nickel and dime you at every corner.
BEWARE WHEN YOU BOOK AND IF YOU HAVE A CHOICE BOOK AT THE W NEXT DOOR (they know how to treat customers).
Now their is a free room at the Shangri-la, my money was flushed down the SHANGRI-LA TOILET, and when I will never book at the Shangri-la ever again.

We arrived early and tired and asked if there was a chance of checking in early but was rebuffed on at least two occasions with the words 'you can't check in before 2pm' and yet when I enquired again at approximately 13.45 I got the impression that our room had been ready for occupancy for some time. Good hotel but some of your front desk staff are too dogmatic and lack customer relation skills, sorry to say. Consequently on our return trip to HK we cancelled our booking with you and stayed elsewhere where we felt more appreciated.

Great ballroom in the basement. Very useful event space.

Beautiful environment, good service, staff-friendly

We stayed 4 nights at Kowloon Shangri La for our honeymoon and everything went wonderfully well.
The staff could not do enough for us.
We received many attentions during our stay which was very appreciated for us.
The room is very spacious and the view of Hong Kong Island just beautiful!
The breakfast also pleased us a lot. You can find everything there ! Cantonese, Indian, Western specialties ... A treat!

A big thank you to all the staff of the hotel! We are very happy with our honeymoon.

A very good experience, overall. Great location, service & food. There is always room for improvement.

the gym and pool is un-befitting of the Shangri-la brand.