Kowloon Shangri-La Hotel Reviews

The hotel was very good though the "Michelin starred " restaurant ( shangrila palace ) was a disaster ,this is not the first Michelin starred restaurant ive been to and everything was far from what I expected,from the service to the food, please do yourself a favorite and do not try.

A beautiful hotel in a fantastic location. The triple share room accommodation was exceptional value for money. The staff were very friendly and helpful, particularly notable was the concierge Allan.

Stay there every time I'm in HK. Never had a bad experience.

The dinning in private room with harbour view at night with nice food and service is quite an enjoyable experience.

A elegant and friendly place to stay near the Tsim Tsa Tsui and Star Walk area. The hotel. Staff and amenities are all top notch.

A gorgeous hotel with high speed WiFi, friendly staff, spacious rooms and the biggest & best breakfast buffet I have ever seen!

Liked the hotel but there is no choice of food for Muslims in there or vigitarins

The hotel in the subway station is of course convenient.

Good place. There are some good bars downstair. Take a beer with sea wind, very good.

Came for Staycation fantastic time , service excellent as always

A beautiful and atmospheric hotel in a fantastic location! Very comfortable with such friendly and welcoming staff. The service at the Horizon Club was exceptional! Highly recommend!

My stay was excellent. The staff were friendly and attentive. My room was very nice and and comfortable and was well maintained.

We thoroughly enjoyed our stay and look forward to returning.

Excellent service from all of the staff from housekeeping to front desk always polite and helpful-since our last stay 4 years ago the only noticeable change was it was room only and not including the breakfast but there are a lot very good eating places within a short walk from the hotel-always made to feel very welcome when entering the hotel no matter what time of day always greeted with a smile from all staff would highly recommend the hotel to friends.

One of the great pleasures of traveling to Hong Kong was staying at your hotel. I was using it two years ago, and I was able to spend a very happy time feeling the hospitality and comfort I felt at that time again. It is exciting to have a cake for birthday message. The five days I spent at the Horizon Club were really happy. As you got a lot of power and healing at your hotel, you can spend more smiles and power than ever before. We will use it during our next stay in Hong Kong. The hot season will come, so we wish you the health and well-being of our staff and the continued development of your hotel while paying attention to physical condition management. Many apologies.

Doing wedding decoration in hotel here by Iam lazy wedding decoration. t61433884

Staff members are polite and helpful. Services are great. The food quality is very good and there are lots of food choices during the breakfast buffet period. Location is also great that near to MTR station. Overall experience is excellent.

Beautiful waterfront property. Choose the Harbour View rooms for an amazing view.

Room was clean and large, the restaurant food was great and location very convenient.

Superb hotel. Beautiful room. Fantastic staff. Great breakfast and lunch buffet.

Beautiful view
Outstanding rooms and service
Good location in Kowloon
The proprietary fragrance is awesome

Samuel is very nice and thoughtful. He knows that we are coming to cerebrate anniversary and upgraded our room. Samuel also arranged flower with champagne to us! It make us feel warm! Thank you Samuel, thank you for everything you did for us!

Great service from airport to hotel and checking in. No need to wait in long lines. Just relax by the sofas and they will check you in. Awesome atmosphere and the view of the harbour.

Kowloon Shang is consistent! Never fails. It is still our home in Hong Kong.

Beautiful location, very hospitable staff, from the greeters to the housekeepers, all are genuinely friendly!

Super fresh, $250 has lobster, green mouth, long-legged crab, super positive!

At the time of check-in, I told my front desk colleagues that I would leave early the next day, so I had already paid the full amount and deposit for the room. At that time, my colleagues at the front desk were very friendly and told my friends that they could check out with express check and return the room card. But the next day, when my friend returned the room card, the front desk staff told my friend that the room rate and other fees were not paid. I asked my friend to pay before I could go. My friend immediately called me. After understanding, the front desk Colleagues know that they have misunderstood and misunderstood, but after this misunderstanding, not only did I and my friends feel very surprised at the same time, why is there such a misunderstanding? Under normal circumstances, one can press the computer to know. The payment has been made, but my colleagues can't see it. I hope that no such experience will happen to me and other guests!

Once again the service and attentions are always at the rendez-vous and it is well appreciated and it is always pleasant.

Thank you to all the team at Kowloon.

Always have the familiar feeling whenever I stay here. Very welcoming, very homely.

All the staffs are very professional with excellent services provided. The hotel is located right beside the Victoria Harbor with an excellent harbor view.

a confirmed Booking should not to be discussed when checking in for extra charge for 2 kids that were listed on the booking. this was the only negative thing. else room 917 was marvellous.

The bathrooms are spacious and well-equipped, with office chairs, chaise longues and round tables for use, and holiday business is suitable. The butlers and hotel ambassadors are careful and straightforward, and the seasonal cocktails provided by the cheese are straightforward.

Re: Dear Philip Dewar, Thank you Philip for your reply! I would like to add that the waiters and waitresses are excellent.They are happy to serve, to take photos for the clients and respond to clients' need in no time. Just the people cooking food are not efficient enough, wonder if this is a company policy to slow down the food flow. It does not make sense that many hundreds of customers to queue for your cooking of Foie gras, or opening of oysters.

Facilities are too old, services need to be improved

Convenient transportation, shopping malls nearby, and many Chinese and Western cuisine, bars. '

What a wonderful hotel, 5 star for sure. Great staff, restaurants and beautiful rooms. We loved our stay.

Excellent,
Housekeeping very kindly returned a book left the previous week.
Many Thanks to Rita

There was a fruit service. The view over Hong Kong Island is outstanding. The lobby is also chic and calm, and personally I prefer this to the Peninsula.

very nice service and outstanding performance by executive club floor.

very good location and the breakfast and club lounge are faultless.we will return often as HK is on our travel route.
see you in august

The criterion for selection was the view from the room and the size of the room, as expected.

Breakfast was good and the service of hoteliers was satisfactory.

But the pool is disappointing. Also, it was a bit cluttered whether it was undergoing external remodeling. Overall, Hong Kong is not very good at hotel value.

The hotel has a very Hong Kong-like atmosphere from the exterior.

Love to stay here,
Especially guest relation officer Joyce Ma.
She was really helpful.appreciate it.
Really enjoy to stay here.
Wish to see you all again.

Excellent drivers but some not all service staff at Horizon club weren't up to the standard, spoke loud and looked angry when talking to me when my family were asking them for service help

Cynthia was extremely helpful when checking in for us and leading us to our room. the service is impeccable and we will he coming back!

There is a restaurant called Shang Palace. The food is very delicate. If you are more particular about food, you might as well give it a try!

Very impressive establishment. Room was fabulous, staff excellent and right on top of MTR. Super convenient.

looks like room I stayed was haunted with different kind of noise experienced during my stay & secondly support staff will just barge into your rooms with bell ringing just once

Despite the air-conditioning breakdown which lasted for 3 of my several days stay, I rate the Kowloon Shangri-La as the best. Problems like that occur in life. I have stayedat the hotel 14-15 times over the past 6 years and have never been disappointed. The staff (which really makes a hotel.) is outstanding. They make me feel the Kowloon Shangri-La is my home away from home when I am in Hong Kong.

Staff is uniformly excellent, rooms in great condition. Location works well for business in Kowloon and Central, and easy access to the MTR for short trips in the NT.

I stayed here for one night with my wife for our wedding anniversary, and the hotel was just awesome!!
All staffs of horizon club were very professional and kind, and free cell phone on the room, including WiFi hotspot function was really helpful for our trip!!

The whole stay was excellent. Staff in all areas we came into contact with were professional, friendly and polite. The food in both Tapas and Angelinis was excellent

Shangri-La Hotel, Kowloon: [Buffet] There are many styles to choose from. Frozen seafood, sashimi: fresh. Roast beef: more succulent gravy. Dessert: All good ok

The tenants liked the spacious, clean rooms, but some felt that the interior was old and the maintenance needed to be improved. The room had a view and a simple kitchen. The tenants liked the beds, but some felt that the room was not quiet enough.

The tenants praised the staff here for their friendliness and professionalism. The tenants liked the management, reception and room finishing services of this hotel.

Thanks to Arnel, Omar and Rolley of the Bell Staff.
Max & Buddy on the Club floor
Edward as always makes us feel welcome upon entry and a hardy thanks to all the rest of this very well trained and professional staff.