Kowloon Shangri-La Hotel Reviews

The location of Shangri-La, Kowloon is very convenient, the service is warm and comfortable without oppression, the hardware is good, and the food in Ming Court is exquisite and fresh.

Very nice mocha tea buffet! Chill atmosphere with live Canton music!

I think your hotel staff are very kind and courteous

Our stay was outstanding. We were greeted at the door and escorted to the reception desk while our luggage was delivered to our room. The staff were amazingly friendly and helpful and offered assistance with dining and information and recommendations about what to do and see in the area. The property itself was very conveniently located to shopping, dining and local attractions. The public areas of the hotel were very elegantly decorated and spotless, as was our room. The room was spacious and well-appointed. We were very impressed with our stay and would happily visit this property or another of their locations again and would highly recommend it to others! Thanks!

Hotel as always very nice. I always like to come here because they have a smoking room for guests. Only one feedback, if you could provide more Halal Food choices for Muslims as the food for us is very limited.

Really amazing experience at this hotel. Highly recommend the horizon club rooms.

Excelent hotel, amazing service and location. The staff was always helpful, and the view from the room was speechless.

Fantastic service and decor. Comfortable beds and spacious rooms

Great hotel in a great spot. Excellent staff and service!

My experience was better than ever during my last stay at Kowloon Shangri-La! I got my best upgrade ever as a Diamond member!! You guys really know how to spoil a guy! Next stay will be longer than just one night! Thanks to all of the staff at Shangri-La especially the Horizon Club!

From check-in to check-out, as always a top level service.
Very professional and caring staff, very clean housing, great service and availability of goods.
The room views are breathtaking.
The hotel position is perfect for visiting and business purposes in Hong Kong.
A performance which is difficult to reach.

Excellent hotel with outstanding service especially from.the concierge staff. They are brilliant.
Text breakfast buffet (which is ok just not great) and pool (in the basement gym and tiny) are a letdown however.

After a very average start to my stay, with a bed experience at check in things got much better.

Thank you for taking 2 nights. When I told my daughter's birthday, I prepared cake, cards and presents. I was very happy. Even though I didn't ask for an extra bed ... I took care and it was a really great deal from what to what. I was very comfortable.
I was relieved that there were also Japanese-speakers.
The variety of breakfast was plentiful and the bread was very delicious.

very good hotel and the staff are very polite and helpful.

The choice of fund at the Horizon Club can be improved.

The staff at the Horizon Club are excellent in attending to your needs. We thank them for their excellent service.

Rooms a little old now
Breakfast ok. But better island side
Coffee is bad

Convenient, since it is close to a train station. Food is delicious, but pricy

service excellent nice dish & delicious especially the desert icecream.

Jessie and Owen of horizon club are attentive and accommodating.

I had a wonderful staycation with Shargri-la last weekend, so I rebook another staycation on 19-20 Dec. Hopefully I can have another wonderful time then...

This is the second oldest 5-star hotel on the Kowloon side, after the famous Peninsula. The design & decoration hasn't been changed for the past 4 decades, but well maintained nevertheless. Its Chinese restaurant is very good although pricy, but the other F&B outlets are less memorable.

It is excellent. the room is huge and the sea view of breakfast buffet is wonderful. I also like your service.
the only problem is the TV is too old. You do not get many channels and the quality of image is low. the bathtub is also quite narrow.

Stayed in other Shangri-La properties in the past, I would say this property is one of the worst in terms of service. The rooms are dated but still acceptable. Great size bedroom with a shower and a bathtub in a decent size bathroom.
However, this hotel loses points in terms of their service staff. How can you consider yourself a luxury 5 star property when your lobby staff fail to open the door for me all the while standing around and chatting right in front of the door. On one occasion, I opened the door myself and one of your lobby staff asked if I actually stayed in the hotel. NOT WELCOMING AT ALL!

Why bother having lobby staff when none of them greet you, they could've greeted me ENGLISH, CHINESE, CANTONESE or whatever other language they spoke, and instead the just blankly starred at me opening the door myself.

And the breakfast staff's service was mediocre at best, the first morning I had breakfast at the hotel restaurant, your staff assigned me a table and poured my coffee so I continued to the buffet and came back only to find my table was given to another patron. This is a Five Star hotel, I expect your staff to at least communicate which tables are taken and which are not.

The first night I arrived I asked for a Foam Pillow, your staff informed me they were out of stock; not a big deal since I arrived quite late in the evening; however, does no one think to check on the 2nd day or 3rd day? Or do you expect your guest to ask you every single day until they get one. I have experienced much better at your other properties.

I would not recommend staying at this property to anyone who is looking for a 5 star luxury experience unless they take some lessons from other 5 star hotels!

wide range .. good value for money !!! Food taste was average though

Everything is almost in place except for the lightings in the room. Personally i feel its a bit dark.

A bit dated and atmosphere a bit boring... But very good services..

Beautiful, clean, quiet and friendly hotel situated in a perfect location. Room was spacious and had a wonderful view. Staff was attentive and very helpful. Truly enjoyed our stay at your hotel.

More than wonderful option and in the shopping center

Great Hotel! The Bed At My Room Was Very Comfortable. The Room Service Was Superb. The Buffet Breakfast Was Very Yummy And Has Lots Of Choices. It Was A Great Time Here. The Only Thing Is That The MTR Station Is Very Far (Not The Entrance, But Where The Trains Are Very Far), You Need To Walk In A Subway To Get To The Stations (East Tsim Sha Tsui And Tsim Sha Tsui), Especially Tsim Sha Tsui Station. Entrance Towards MTR: P1

This time I stayed in the sea view room, I would like to enjoy the beauty of the Victoria Harbour. I would like to thank the Shangri-La staff for being upgraded into a suite. In addition to the beautiful scenery, we also enjoy the extra space and the service is top-notch. Thank you for your unforgettable Shangri-La tour.

Corporate business gathering, but the quality of food is poor, burdock over cook, less weight, poor!

Very good
Will be return

Buffet breakfast (approx $300): generally very good, although the breakfast cereal selection and the dim sum selection are quite limited.
Buffet dinner (approx $800): good variety of different cuisines. The pizza is disappointing. The fresh tuna & salmon are good quality. The sushi section could do with a little more variety, but the quality is good. The desserts are exquisite. The staff are friendly & attentive.

Wendy from the front desk team was very helpful during our check-in and made us feel welcome during our entirety of our visit.

Amazing location, wonderful staff. Handy as the carpet in the lifts change for each week day!!! So while on holiday it was helpful to keep track of it all. Very polite staff and great rooms loved it!

Good location, excellent service but the room does look a little tired. The inflated extra bed wasn't comfortable as it is not as stable as the normal roll-away bed. My kid tends to slip off from the sides easily.

Wonderful and generous staff that make your stay enjoyable.

There are actually a number of borrowers who are sleeping and sleeping, preventing others from using their seats, and no hotel staff management, which has eclipsed the hotel.
The live music in the lobby is good, but too many outsiders can walk into the restaurant, come out, talk loudly, take pictures, and influence the guests who eat! It is recommended to add masts in the steps to keep the restaurant order!

Overall it was a fantastic stay. Some of the bar staff are unprofessional with little personality. I did have a massage with a male masseuse an it was fantastic
Kind Regards
Beatrice

Good room atmosphere and very friendly & helpful staff.

Fantastic service and good room. Only reservation is the furnishing of the room is slightly old with some paint peeling.

Very satisfied with a stay experience, the waiter was very caring and considerate

No surprises which is a good things. Friendly staffs and 'huge' size room is a typical trademark of Shangri-La hotels. Furniture and fittings seems a bit dated now though. Overall a pleasant experience

I recently attended a wedding banquet in the Kowloon Room. I felt that the food and service were good. Only because I was sitting near the door, I could not see the podium, and the hotel did not arrange a live projection for the guests to watch. What you can do on the stage can't be seen all the way, which gives a discount on the perception.

One of the best hotels iv stayed in. Amazing amazing location.
Tastfully decored. Very upper class and posh.
Breakfast os amazing truly loved our stay

When you open the door, you will find a clean and clean hotel that envelops the fragrance of roses.

Simply love staying here convenient close to business and shopping districts

Very disappointing. I have stayed with you before but this time, regrettably for you, S-La Kowloon was the fifth S-La in 4 weeks and the Horizon Club is the worse of the lot. I have now stayed in 14 S-La hotels and Kowloon is need of a serious re-vamp.
The Horizon club manger need to visit KL, Shanghai and / or Beijing to see how the club should be managed. The Island S-La next time.

Amazing hotel! Friendly service and extremely clean. The amenities are second to none.

Waterfront view was fantastic. Room was bright, modern and clean. Staff for the most part was great. Concierge was a bit of a let down.