We arrived early and tired and asked if there was ...

We arrived early and tired and asked if there was a chance of checking in early but was rebuffed on at least two occasions with the words 'you can't check in before 2pm' and yet when I enquired again at approximately 13.45 I got the impression that our room had been ready for occupancy for some time. Good hotel but some of your front desk staff are too dogmatic and lack customer relation skills, sorry to say. Consequently on our return trip to HK we cancelled our booking with you and stayed elsewhere where we felt more appreciated.