Kleinfeld Bridal Review

Very good service but too many bride followers the staff very professional,give the bride more privacy thk

Never have met such an efficient staff and wonderful experience. I deff didnt plan on buying here but i am 100% so grateful that i did everything is amazing and my dress is my dream come true

Went here 2 days ago with my daughter to find a dress! From the minute we arrived it was amazing! It s so beautiful inside and everything was perfect, we had James as our consultant and he was amazing! He pulled exactly what my daughter asked for and in our price range! We were not rushed at all and the experience was so great! My daughter said it was the best day ever! The best part is SHE SAID YES TO THE DRESS! You will definitely not be disappointed At Kleinfeld! Thank you James for making Heathers day so special!

My mom loves say yes to the dress so I felt like it was only right we start here! I had Dianne as my consultant and she was nice and really knew what she was doing. She humored me with trying on the dress style I thought I wanted, and when I didn t like them, she picked something out that she thought I would like/that would flatter my body. That was the dress I wound up picking and I was sooo happy with it. The entire process went very smoothly although I do have to say being there is overwhelming and it is a fast paced appointment if you go on the weekend.

We travelled to NYC in Jan 2020 - just prior to Covid hitting from Vancouver, Canada. We had such a positive experience at Kleinfelds & I am so grateful to have been able to share in my daughter's joy of finding her perfect dress. The wedding will take place in June 2021 & regardless if covid causes their reception to be postponed, Amber will wear her dress to marry her best friend on their date - she may even wear it a 2nd time when restrictions are lifted! I wanted to extend a heartfelt Thank You to Nicole who was our consultant - she made the experience a wonderful memory for the bride, her sister, myself & future Mom-in-law.

Customer Service
My consultant did not display a level of customer service expected at Kleinfeld. She didn't ask any personal questions, ask feedback on the dresses she showed me, nor did she show any dress that was within my budget. I felt rushed through the dresses, very uncomfortable changing in front of the consultant and her intern in a small room (I obviously didn't mind by maid of honor in the room), and bothered that all the dresses were above what I thought was a reasonable budget. At the very end of my appointment, my consultant's intern unzipped me out of my dress and clipped my skin. I started bleeding under my skin a little bit. The intern was shocked and my consultant wasn't very apologetic.

Dress Selection
You do not get to shop for your own dress. The consultant brought dresses that didn't fit my body type well. She did not ask for feedback to make adjustments on the dresses she would show next. All the dresses were variations of each other. There was a couple of dresses I liked over the others, but I knew they were not my dress and didn't say yes to any dress.

For Future Brides
I do not recommend going to Kleinfeld if you're expecting the bridal experience you see on TV. To be honest, I had a better experience at a David's Bridal than I did at Kleinfeld. I recommend going to a boutique bridal shop that is able to give you the experience you need and deserve for such a special shopping day. I ended up finding my dream dress by Pronovias at a very customer-centered boutique in Sunnyvale, CA and stopped watching "Say Yes to the Dress" after my experience.

I had the absolute pleasure of buying my dream dress at Kleinfeld! My experience was beyond what I imagined. Amber Gaskins was my consultant and she was super professional, knowledgeable and sweet! I definitely would recommend. <3

Variety
Price range
Professional consultants
Yes To The Dress show showed all that

So I'm being honest. Not a bride. I am the maid of honor. This place seems to be a tourist trap in the sense where it's not actually that nice. It just seems to be popular because theres a show. Inside seems tacky and outdated. The dresses, accessories, and veils were way overpriced. For example a hairpin is 500.00 that you can find online for 50. Please dont get dragged into this bc of the tv show. There are so many better places. It's just crazy there and theres no need to through away money for the name as there is much better quality options out there. Hope this helps.

We said yes to the dress.... Cannot wait until it's my turn

James was an excellent consultant. He gave great suggestions and opinions. Would highly recommend him!

I can not give a review for the interior because unfortunately it was closed and is on booking the entrance but I was disappointed because they are only two windows and I thought it was much more majestic

Kleinfelds was an absolute disappointment. My daughter spent time on their website explaining what she was looking for in a dress and even put in the numbers of the dresses they had at the store that she wanted to try on. We thought that when she arrived for her appointment that they would be ready and hanging in her dressing room. Not the case at all. When we arrived her consultant asked her what she was looking for (hadn't she already spent time doing that on their website?) anyhow, it was 30 mins. before she even came out in a dress apologizing that she picked the best of the worst to try on because she felt bad that we were sitting out there so long waiting. She never brought her a single dress she requested on their website to try on. The entire apppintment consisted of old, dingy, ripped dresses. Kleinfelds was unorganized and it was a complete waste of everyone's time. We left feeling very frustrated. If you are looking for a fun bridal experience Kleinfelds is not the place for you.

The place is excellent and if possible we will be happy if there are modest unpaired and uncovered wedding dresses respectable dresses and you will also have great privilege if the dresses are modest
Many thanks

Worth the wait and definitely as great an experience as TV!!!!

Fast service, they were to give a feedback about a dress, we are waiting until today and we will continue waiting lol lol we didn't like it anyway. We bought the same dress at RK bridel and were very well attended without having to schedule an appointment. You are served by order of arrival at R K bridel, a great tip for those who want to buy a wedding dress in NY.

Morgan was wonderful to work with. Definitely a fine selection of beautiful gowns.

We bought a beautiful dress here, they recommended we use Alzira Michelon for alterations as that is who does them for their brides. She was so awful that I hope you will not recommend her. She took full payment 6 mos before and did not work on the dress until 3 months before. All we needed is to take out some tule, shorten and take in the top. She did nothing and said she let it out as she forgot what she was supposed to do. Then we told her she took it in and she said oh, it s too big now because you must have lost weight. We had to scramble to get this done in time. Then we said it was too long and she said, no it is fine. She finally made it shorter......except that she did not take up or shorten the tule or the 2 layers of lining underneath. 10 min before walking down the aisle, we had to cut the bottom of the tule and sew up about 2 inch s the 2 layers underneath by hand as the dress was on so she wouldn t step on the front. The dress was getting caught in her toes in the front! Alzira has a tiny studio and never did the bride walk around to determine the underneath after it had been shortened. I will email you directly with pictures of the dress being shortened while worn and of the dress before with the lining visible that was longer than the dress.

Please do not recommend someone like that to ruin your reputation.

I found my wedding dress at Kleinfeld today. The whole experience was amazing. My mom, dad, and sister were with me and everyone was extremely helpful and patient. My consultant was Farrah. She was lovely. Super patient. She carried all the 20 gowns I chose originally and then was super understanding when my family decided to add more. The whole experience was beyond my expectations and it made me feel beautiful and special. I could not have asked for a better place and people. So happy I chose Kleinfeld. Would totally recommend

Very disappointed. Felt like we were treated like second class. The ladies in the bridesmaids department was much more helpful, considerate, and listened to us.

I went to the Sample Sale this morning and worked with Emily. She was incredibly kind and was able to tell my style and wants nearly immediately. As we continued through the appointment, Emily honed in on a beautiful dress! Not only was it a great fit and style, but it was well discounted. If you can request a consultant, Emily is wonderful!

The overall experience at Kleinfeld's was fantastic. I felt very attended to and was surrounded my smiles. They made me and my family feel special. Joan was also incredibly helpful. She talked my dad through the alterations process which is a feat!

Thank you for a fantastic experience!

It's way bigger than you think = huge selection. People are so friendly and helpful

Costermwr service is amazin and it's a lovely place

I m still on cloud 9 this place is absolutely breath taking! I always knew it would be from watching it on tv but I m person it makes you feel like royalty! I had the pleasure of working with sunny and her intern who s name I forgot. They took everything I said on paper and went and got every dress that could possibly work with my vision. I love it here so much! I can t wait for my bridesmaids appointment with my girls! Thank you for making me feel like I was on tv even when I wasn t.

I went there with my fiancee. Warm welcome until it was her turn to try on dresses. The woman assisting her was quite cold. When my fiancee said that her budget was up to $2500, the woman pointed to a section and said "Here are our cheap dresses." It didn't exactly make my fiancee feel special. The woman's general manner didn't help either. Also while she was wearing one dress, she asked if she could take a picture of herself to show her sisters, who are living abroad and the store wouldn't make an exception.

The store interior is nice and feels pleasant, but the staff are surprisingly cold for a place that sells wedding dresses. My fiancee definitely wouldn't recommend it.

I watch their show in TLC I am loving you show from India.

The gave me my full attention wile helping me find my gown

Thanks Kleinfeld for helping my daughter find her special wedding gown!

The worst! I felt judged by the size of my ring from the moment I walked in. And I had money to spend! I had to look for my own dress inside the store. I guess the sales associate decided I was not worth it since my ring was not big enough. Well.. that was my choice. I bought a beautiful dress straight from Paris. It s funny how they make a tv show about being so attentive to brides with $2500 budget. Bunch of judgementals, I would not recommend!

Visited the store. The staff was friendly and helpful. I felt a little rushed most of the time and the store was a bit crowded for my liking. I didn't end up purchasing a gown, but had an overall good experience.

They turned my beautiful daughter. In to a Princess

Bride Monica Christine Moore Groom Justine Coles Moore New York City all planning Days plus memberships anniversary birthday bridal shower presents no telephone I'm surely

It was an experience I will never forget. You must go here.

All around disappointed in the service I recieved here. It was a luxury I splurged on for my wedding and I felt like I would have been happier and treated better at almost any other bridal salon.

Worst experience of my life. I am telling all my friends to stay far away from this place. I could have gotten a higher quality dress from Macy's. Apparently Lazaro thinks it is okay to not only send me a dress with a broken zipper but also a defective belt. But Kleinfeld took the cake when they decided to HOT GLUE the stones back into place and think I wouldn't notice. Not only am I extremely disappointed but I am devastated that the dress I spent months dreaming about I can now hardly stand the sight of because it has been such a nightmare. So thanks for ruining my wedding dress experience for me. I will definitely NEVER forget Kleinfeld or what you stand for.

Good service, dresses are beautiful.
I give 4 stars, because to people who lives fare to NY, is better to get your dress one and find a fixer in your local place otherwise you'll have to go there more that twice just to fixe your dress.

We visited Kleinfelds today with my niece and they did not disappoint! From the moment we walked in we were treated so well, especially by Sarah! Everyone was so kind. We were paired with Diane and she was amazing and beautiful inside and out! She took her time and helped us find the perfect dress and it didn't break the bank! They were not filming and what you see on the show is how they truly are... they are just so genuine. We later met Lisa! We spent so much time talking with her and taking pictures. There were a lot of us AND they accommodated all of us!! By the end we felt like family. You must go here!! Best day ever...3 checks on bucket list!!

This was my first experience dress shopping. I was in town for graduation and decided to check it out. I had a 9:30 AM appointment, right when they opened, on a weekday. My family and I were able to go into the salon almost immediately and got a great spot right in the middle. My bridal consultant, Robin, was very kind and patient with me, as this was my first time trying on dresses I really didn't give her a lot to work with. She brought a lot of options and I ended up trying on 6 or 7 dresses. Everything was gorgeous. I had a favorite that ended up being well under my stated budget, but I wasn't ready to commit to such a big purchase right away. However, the experience was great and I will definitely be going back to work with Robin if one of the Kleinfeld's dresses ends up being THE dress.

Poor organization! It's always been a dream of mine to come to Kleinfeld, but the store is just too packed and they can't give adequate attention to each bride. I waited way too long, was hustled around, and then unceremoniously abandoned by my consultant. I did have a decent time, but the store overall needs a facelift. There are stains on the carpet and generally, the selection of dresses is not very varied.

Found my wedding dress in one day. I want to say my sales rep was April (but I'm not sure). she was great pulled dress according to my Budget didn't pressure me into buying the most expensive( i actually was under budget). she took her time no rush & made sure i was 100% happy with my choice. Definitely recommend this place

We met the most wonderful designer Haley Paige. Loved her she was very helpful down to earth and our bridal assistant was Danielle. Also kind professional and easy to work with. Second time around and Kleinfeld came through.

What an amazing bridal shop! If you can't find your dream dress here ....

Loved the whole experience. They we're all friendly from the door to the way out. Oh and my friend said yes to the dress!

I LOVE your dresses and your show ,when i grow up i want to get my dress there and my cuz wants her dress from there too

I had a fantastic consultant in accessories, Cheryl. She was the best!

Beautiful dresses, now if only i could find a husband.

A group of us were in Manhattan this weekend to hunt for a wedding dress for our good friend Carmen. During our visit at Kleinfeld, I mentioned that I was also engaged and asked if by chance they had my "dream dress". It was the first dress that really caught my eye when I was pinning dresses and there was an instant connection. Our salon specialist, Lisa Law, returned and told me she did and said that was an opening appt at 2:30pm. I immediately booked it!

After my friend Carmen successfully found her wedding dress (YAY!!!), we wandered a bit in the city and returned to Kleinfelds for my appointment.

The first dress I tried on, was the dress I had my eyes on, and it was the one I said YES! to! :) We tried on a few others afterwards but they were instant "NO"s! I guess that connection I had was real!

Overall, our experience at Kleinfeld was fantastic. Everyone is happy to be there and they are very helpful and patient. They know what they're doing for sure! Thanks again Lisa!

I came to Kleinfeld's at my fiance's urging. I didn't think we could find a dress in our budget and as a queer couple and a plus size bride, I was admittedly hesitant. I am so pleased to report that all concerns were unfounded and I had an AMAZING experience with Kleinfeld in no small part due to our consultant Shay.

You could tell that he really cares about what he does an treats a bride with a modest budget like mine with the same care as he does with a five or six figure budget.

He asked many questions about style, who I am as a person, our venue and my aesthetic. The first dress he pulled was unbelievably "The One"! I wasn't ready to pull the trigger that day and he was very understanding. We came back six weeks later to purchase and met with him again to get fitted and select the color and veil.

In both experiences I had zero issues as an LGBTQ bride and a plus size bride. In fact, I felt like my presence there was celebrated. I am so excited to find my dream dress and so grateful for such a positive experience, all while sticking to my budget.

I would recommend Kleinfeld Bridal to any bride.

Brandi our bridal consultant was terrific! She listened to what I loved in a dress and brought the most beautiful dresses I ve ever seen. All the staff was so nice there, great atmosphere, amazing customer service, gorgeous dresses and accessories!!!! I would highly recommend Kleinfelds to any type of bride no matter the budget. Brandi took her time with us and really made us feel comfortable. She s extreamly sweet as well as knowledgeable and is a true bridal professional. I can t wait to tell all my friends and family about what an amazing experience I had at Kleinfelds!!!

I was not sure what I was expecting from Klienfeld after seeing "Say Yes to the Dress", but honestly they could not have been more friendly and helpful. From the start they made sure me and my guests were taken care of, and when I told them what I was looking for they listened. I had my dress picked out within 45 minutes, but not because they had rushed me at all. They let us take our time with every dress, never trying to push a more expensive dress or style I wasn t a fan of. Ultimately the dress I fell in love with was on sale! Came back and got my headpiece and veil here as well, the same ones the headpiece consultant let me try on during my first visit. Wonderful experience, I highly recommend.

My daughter-in-law went to Kleinfeld in October to try on dresses for her wedding, she decided on her dress but told them she did not want the corset back, she was told they could order it with a zipper with a button cover. When she went for her first fitting last week, the dress had the corset back, they offered a small discount and if she wanted she could try on samples in her size but pay the difference between her deposit and the price of the sample. As we were getting ready to go inside, she was called and told they could have the correct dress sometime the week before her wedding--first they only let her try on one sample in her size, then to expect her to be comfortable that the correct dress would arrive. We decide to get a refund and order a dress at another bridal shop....would not recommend anyone shop here, seems they are only interested if you are paying a lot for you dress!!!

VIP treatment! Beautiful space! Lovely gowns! Great location! Randy Fenoli!

I got my wedding dress at kleinfeld. They do have a wide range of dresses and options and I would definitely recommend them for anyone who is looking for something different than the usual. I loved my dress. They did work with me when I decided to change my first choice to another dress ( this of course was before the dress was shipped out). The only reason I am giving them a 4 out of 5 is because the alterations department was a little hectic. For some reason they don't seem to pick up their phones when u call the department. And the alterations lady was great and sweet but every time we asked for an adjustment it seemed that I had to build my case for the adjustment and a few times my mom requested to talk to another person to convince the alterations lady that it was okay to do such an adjustment. Overall my experience was great and I wouldn't imagine going anywhere else :)

Everyone is so helpful there. Such an awesome experience!! Loved it.

Huge! Don't EXPECT the TV show experience but exceptional service. They really know their client after just 2 dresses.

Went with my Sister. Arrived late due to traffic. Assistance was very friendly & informative. Didn't rush us even though we was super late. She answered everyone of our many questions.
Great experience!!

Brazilian as all do not miss an episode
I imagine myself entering there
Choosing a beautiful knee-length dress
With red accents
Then I choose an ideal groom .....

I have never been to kleinfeld In New York but when I watch there YouTube videos I would want to go to the kleinfeld wedding store and purchase my future wedding dress

Huge, but not unique collection. Very patient staff.

I'm the future MIL and was invited to the search for a dress by the bride. We are very close. Kleinfeld's was fabulous. There's a huge selection of dresses and my future DIL had plenty to choose from in her price range, which was modest. Farrah worked with her. What a wonderful consultant! She listened was supportive, smiliing, and helpful. She steered my DIL to all the right dresses. It was a fun and fabulous experience. And YES, she said "yes" to the dress. Kleinfeld's is the best. Ask for Farrah.

I cant wait to buy my dress from Kleinfelds. I am a huge fan of Say yes to the dress and cant wait to go to the store and find my dream wedding dress.

Amazing experience, great service, very professional. My daughter got her wedding dress there and we had the privilege to be assisted by Camille and Randy from TLC, Say yes to the Dress show and they were excellent. The same way they are on the show that's how they are in real life. Very nice people. My daughter and I would like specially to thank Camille who walked us through the whole process, she even picked the dress for my daughter and she made the best choice. I highly recommend this place because it's just as it's promoted on TV or even better!!!

Gorgeous,watch yes to the dress all the time. Seeing it in real life was even better.

I love this store, it fascinates me, I always see the facebook videos how I would like to go buy one of these dresses, I fell in love with Randy's .as dresses

I loved the experience!! My niece always wanted to get her wedding dress from Kleinfeld. She said "yes to the Pnina dress!"

Thank you Shay for making my nieces day so extraordinary! He knew the exact dress for her

Amazing service gorgeous selection of wedding dresses can you confuse your dress with what fits your budget.

It was everything I thought it would be.
I had James as my consultant.
He was exceptional.
I only have two months to my wedding. He found me a sample dress, I fell in love.
Thank you James. You made my experience wonderful. Best wishes on your premier on Say Yes to the Dress. You will be fabulous.

My sister had a wonderful expirance here shopping for a dress last year.

Breathe taking wedding gowns. I said yes to the dress.

I said NO to buying a dress from Kleinfeld and you should too!
I'm writing this review in hopes that it will help future brides make the decision to not go to this over-rated store and to go somewhere else where they will receive the proper attention and courtesy they deserve. It is unfortunate that I find myself having to write this to blow off a little steam after a very unpleasant trip to Kleinfeld this past weekend in search of the perfect wedding dress. Having been a fan of the show Say Yes to the Dress for a while, I was really looking forward to the big day of my appointment. I live in Toronto and had planned to not try on any dresses until my trip to NYC to make my experience that much more memorable. My appointment was at 4pm Friday and at that time I was paired with sales consultant, Lisa and introduced to a newly hired intern. I had emailed the store weeks before the appointment with a list of dresses I was very interested in, they replied and let me know what the store had in stock and that the dresses would be ready for me the day of my appointment. However, Lisa was unaware of this and did not have the info so good thing I printed off pictures with style #'s to bring with me. The first 15 minutes into my appointment (you only get 1.5 hours) was spent waiting while my dresses were pulled and I then found out that 2 styles were completely missing, nobody knew of their whereabouts. On top of this, Lisa repeatedly left me in the change room mostly for reasons unknown as she did not tell me, but I overheard one of the reasons being that she was assisting in making a sale with a customer that was in the day prior. She left me with the intern that had no idea what she was doing and didn't have answers to any of my questions, one simply being "do you know what time it is?". I was becoming frustrated with the experience too soon and sadly was not able to fully enjoy it, the dresses I tried on seemed to be either missing belts, one was missing a bolero or the colour was not quite right. I knew the colour was off because the dresses were dirty, they are dragged around the carpeted floor day after day and you can tell they don't clean the dresses. The place was pure chaos, I would guess there was at least 100 people inside the store at the beginning of my appt, if not more and it was a far cry from the intimate session I was hoping for with my family and friends. After trying on about a dozen dresses and showing my parents and 2 of my bridesmaids, I wasn't sure how much time had passed but I was running out of options in my price range ($2,000-$4,500). Lisa convinced me to try on the dress I liked best again, it was gorgeous but I wasn't 100% convinced, something was not quite right. I started to feel pressured by Lisa to buy the dress, telling me that this dress was perfect for me. It didn't feel right to make the decision, one reason being because the belt for the dress was missing, but mostly because of the pressure and all the times where I was abandoned in the change room, I couldn't look past it. So I told Lisa that I needed to think about it, I had scheduled only one other appointment for my time in NYC, which was at Wedding Atelier on 5th Ave. After sharing that information with Lisa, her attitude toward me did a complete 180 degree turn. She said and I quote (in a very rude tone), "I wish you had told me that you had another appointment scheduled, as I have been keeping our cashier on staff waiting for you!". I did not know they closed at 5:30 and that it was 5:35. I couldn't believe my ears, she actually thought I would buy this dress under all this pressure and ridiculousness. I was in shock and really just wanted to leave the store, so I did. The service at Wedding Atelier the next day was above and beyond and everyone was so real, I found my dress there and I m so glad I did not give my business to Kleinfeld Bridal
You should save yourself the time and money too!!

DO NOT BE AFRAID OF EXPENSIVE DRESSES!! My budget was $1500 and they didnt blink or say that is an issue. My dress actually came out to be $1400.
OMG i cannot express how appreciative i am, how honored i feel to have found my dress, finally, but also at Kleinfelds.
I have watched the show and thought these girls that go there are crazy, but the store and there people are great. So i am engaged and looked at 4 other dress stores, non of which helped and their attendants didnt listen to me, so i was put into things that idk if i would look good in or felt comforable in. Also everyone hated my budget, telling me you wont find anything for that budget. They were so rude, so this made me more afraid to go to Kleinfelds, after seeing the show which does $10,000 dresses.
My mothers friends said they took their daughters or they bought their dresses from Kleinfeld, so i was like i have nothing else better, lets go. I make the appointment three weeks in advance, you have to!! They make you sign up with your credit card, which made me feel uncomfortable. I called and they explained its for no shows. They do not charge your card unless you do not show up. You can cancel or change the appointment all you want but you have to show up or you get charged the $50. That was reasonable. I make the appointment and they send me a confirmation email right away. A few days later i had to change the appointment due to work schedule, they changed it for me no problem and i got another confirmation email with the new time.
My appointment comes and they are actually filming other people, which is really cool. I also got Allison as my attendant, who i loved her personality on the show. We totally clicked right away. She understood who i was and what i was looking for more than i did. She had no issue with my budget, told me excellent when i said my budget price. She asked me when she found dresses that were a little above the price if it was ok and trying to hold them behind her back. I brought pictures of dresses i liked, and she actually found one of my dresses i liked. I was very confused about what dress to get or what style, but she listened to me so well and put me in exactly what i was looking for with every dress. I was confused between two dresses and she played a game with me, which totally worked. I knew instantly from the two dresses which one was mine!

Everyone there was so professional and excellent at what they do! Best of the Best. I cannot thank Allison enough for helping me through this tough but fun experience. She never gave up and i got to say "I said yes to the dress."

Accompanied my sister to Kleinfelds. The associate was so knowledgeable about what type of dress would work with my sister's body type. After going thorough a bunch of different dresses, we ended up loving the FIRST dress the associate picked out!

The people here are very friendly and helpful , there wedding dresses are so beautiful in all sizes , As a guest of good morning America , I got to a special section of that shop , and it was amazing just amazing, to see the women and young men who actually do the sewing the beating the operations at work making these beautiful gowns, we even got to meet the owner who's wonderful Kind and a beautiful smile , it's definitely a must-see for any young middle age or older woman and fiance's to go and see.

Bad experience overall. Pretty store, but unpleasant consultant. I didn t like feeling pressured to say yes to the dress when none of the dresses felt like the one. Smaller bridal boutiques have much better customer service & dress options.

My beautiful daughter future daughter in law said yes to the dress

Great dresses. Terribly rude and hard to get in touch with customer service. Did not receive an order confirmation email or any sort that ties to the order I placed.

If I could I would visit it .. beautiful wedding dresses

I work in the wedding industry and my guilty pleasure is Say Yes to the Dress. I was so excited for my appointment. I went the first time with my future sister in law and 2 girlfriends. The appointment did not go as I had seen it on tv. Very much kept to the time constraint and she was not very excited to let me try on too many dresses even at the suggestions of my friends and family. I reschedule with Debbie who could not have been a better person to set me up with. She went out of her way to try ideas and what would work for the style that I was looking for. I just adored her and the time she took to make me happy. Then there is Joan, well she is just as lovely as 1 person could be. She is kind and makes you feel like you are family. Debbie and Joan make you feel as if they have known you since childhood. They are so professional and knowledgeable. Thank you for such a great experience. I enjoyed every minute of it.

Went as a MOH with my best friend who is petite but athletic. Well, all of the sample sizes they brought for her to try were size 2 and everyone knows wedding gowns run small. My friend is a size 6 in regular clothes and was expecting to try on 8s and 10s. She felt so uncomfortable and insecure when she was forced to try to squeeze into these tiny dresses. They kept saying that they were "right off the runway." Well neither of us are runway models! We are normal people! They then told her she simply HAD to get this one dress which they couldn't even zip at all - it was so small. And it was $12K. How would anyone in their right mind spend 12,000 dollars on a dress that they've never even been able to see fit them? Gross, pretentious and really good at making people feel terrible about their beautiful bodies. Steer clear!

No parking lot for a distinguished place like that who receive so many people annually

I will admit, I was very nervous going into the appointment. I had never tried a wedding dress on before and heard mixed reviews about Kleinfeld but I thought it would be a fun experience regardless.
I brought my mother, my sister and my best friend who is a fashion designer and is in the bridal industry.

The store was massive, stunning, and crowded. We saw Dianne walk out, and we hoped she would be my consultant. Lucky me, she was! She called my name and brought us back to the open room with all of the mirrors. I had printed photos of a few dresses and told her a broad idea of what I liked. We left my family and she brought me back to look at a variety of dresses to get a feel of what my taste was. We pulled some right off the rack, and she also brought out the dresses I had in my photos.

Their collection is impressive. Any designer I named, they had. As I tried on my first dress, she brought my family back into the private room that "Say Yes to the Dress" is filmed in. The dresses I thought I would like, I didn't like on my body. The forth dress I tried on, a Pnina Tornai, was the winner. Everyone agreed.

I couldn't believe I found a dress with such ease at Kleinfeld, walking in not knowing what I wanted and just wanting to try on anything and everything. Dianne gave us a lovely experience. I didn't feel rushed, she didn't pull dresses out of my range, and gave myself and my family a wonderful experience. Pnina Tornai was there that day, asked me if I said yes to the dress for my family to video on their phones, and did my measurements herself.

I would recommend any bride-to-be living int he New York Metropolitan area to make an appointment at Kleinfeld. Contrary to popular belief, they have lower priced dresses within their extensive collection. It's just a fun, once-in-a-lifetime experience overall.

My experience at Kelinfeld's was definately one to remember forever. The staff was so nice. I had Christiana, who unfortunaltely does not work there anymore. I went to the appointment with my mom and sisters. It was so comfortable and I really felt like family. Since purchasing my dress here, I have been there for 3 fittings, each time is better than the last. Ines is amazing, she really knows her stuff. The ONLY complaint I would have, is they always take me 20-30 minutes after my given appointment time which drives me crazy. I am picking up my dress this week for my wedding. I would highly reccommend this to someone looking for a gorgeous dress.

Kleinfeld Bridal is the place to go for your dress! Their selection is incredible and the customer service is top notch. While the main salon can be overwhelming, the alterations department is fabulous! Thank you to Lule for her amazing work and attention to detail!