Joann Coffey

Review of Kleinfeld Bridal

Kleinfelds was an absolute disappointment. My daug...

Kleinfelds was an absolute disappointment. My daughter spent time on their website explaining what she was looking for in a dress and even put in the numbers of the dresses they had at the store that she wanted to try on. We thought that when she arrived for her appointment that they would be ready and hanging in her dressing room. Not the case at all. When we arrived her consultant asked her what she was looking for (hadn't she already spent time doing that on their website?) anyhow, it was 30 mins. before she even came out in a dress apologizing that she picked the best of the worst to try on because she felt bad that we were sitting out there so long waiting. She never brought her a single dress she requested on their website to try on. The entire apppintment consisted of old, dingy, ripped dresses. Kleinfelds was unorganized and it was a complete waste of everyone's time. We left feeling very frustrated. If you are looking for a fun bridal experience Kleinfelds is not the place for you.