Jennifer S. Kennedy

Review of Kleinfeld Bridal

I said NO to buying a dress from Kleinfeld and you...

I said NO to buying a dress from Kleinfeld and you should too!
I'm writing this review in hopes that it will help future brides make the decision to not go to this over-rated store and to go somewhere else where they will receive the proper attention and courtesy they deserve. It is unfortunate that I find myself having to write this to blow off a little steam after a very unpleasant trip to Kleinfeld this past weekend in search of the perfect wedding dress. Having been a fan of the show Say Yes to the Dress for a while, I was really looking forward to the big day of my appointment. I live in Toronto and had planned to not try on any dresses until my trip to NYC to make my experience that much more memorable. My appointment was at 4pm Friday and at that time I was paired with sales consultant, Lisa and introduced to a newly hired intern. I had emailed the store weeks before the appointment with a list of dresses I was very interested in, they replied and let me know what the store had in stock and that the dresses would be ready for me the day of my appointment. However, Lisa was unaware of this and did not have the info so good thing I printed off pictures with style #'s to bring with me. The first 15 minutes into my appointment (you only get 1.5 hours) was spent waiting while my dresses were pulled and I then found out that 2 styles were completely missing, nobody knew of their whereabouts. On top of this, Lisa repeatedly left me in the change room mostly for reasons unknown as she did not tell me, but I overheard one of the reasons being that she was assisting in making a sale with a customer that was in the day prior. She left me with the intern that had no idea what she was doing and didn't have answers to any of my questions, one simply being "do you know what time it is?". I was becoming frustrated with the experience too soon and sadly was not able to fully enjoy it, the dresses I tried on seemed to be either missing belts, one was missing a bolero or the colour was not quite right. I knew the colour was off because the dresses were dirty, they are dragged around the carpeted floor day after day and you can tell they don't clean the dresses. The place was pure chaos, I would guess there was at least 100 people inside the store at the beginning of my appt, if not more and it was a far cry from the intimate session I was hoping for with my family and friends. After trying on about a dozen dresses and showing my parents and 2 of my bridesmaids, I wasn't sure how much time had passed but I was running out of options in my price range ($2,000-$4,500). Lisa convinced me to try on the dress I liked best again, it was gorgeous but I wasn't 100% convinced, something was not quite right. I started to feel pressured by Lisa to buy the dress, telling me that this dress was perfect for me. It didn't feel right to make the decision, one reason being because the belt for the dress was missing, but mostly because of the pressure and all the times where I was abandoned in the change room, I couldn't look past it. So I told Lisa that I needed to think about it, I had scheduled only one other appointment for my time in NYC, which was at Wedding Atelier on 5th Ave. After sharing that information with Lisa, her attitude toward me did a complete 180 degree turn. She said and I quote (in a very rude tone), "I wish you had told me that you had another appointment scheduled, as I have been keeping our cashier on staff waiting for you!". I did not know they closed at 5:30 and that it was 5:35. I couldn't believe my ears, she actually thought I would buy this dress under all this pressure and ridiculousness. I was in shock and really just wanted to leave the store, so I did. The service at Wedding Atelier the next day was above and beyond and everyone was so real, I found my dress there and I m so glad I did not give my business to Kleinfeld Bridal
You should save yourself the time and money too!!