Grace Cha

Review of Kleinfeld Bridal

Customer Service

Customer Service
My consultant did not display a level of customer service expected at Kleinfeld. She didn't ask any personal questions, ask feedback on the dresses she showed me, nor did she show any dress that was within my budget. I felt rushed through the dresses, very uncomfortable changing in front of the consultant and her intern in a small room (I obviously didn't mind by maid of honor in the room), and bothered that all the dresses were above what I thought was a reasonable budget. At the very end of my appointment, my consultant's intern unzipped me out of my dress and clipped my skin. I started bleeding under my skin a little bit. The intern was shocked and my consultant wasn't very apologetic.

Dress Selection
You do not get to shop for your own dress. The consultant brought dresses that didn't fit my body type well. She did not ask for feedback to make adjustments on the dresses she would show next. All the dresses were variations of each other. There was a couple of dresses I liked over the others, but I knew they were not my dress and didn't say yes to any dress.

For Future Brides
I do not recommend going to Kleinfeld if you're expecting the bridal experience you see on TV. To be honest, I had a better experience at a David's Bridal than I did at Kleinfeld. I recommend going to a boutique bridal shop that is able to give you the experience you need and deserve for such a special shopping day. I ended up finding my dream dress by Pronovias at a very customer-centered boutique in Sunnyvale, CA and stopped watching "Say Yes to the Dress" after my experience.