Slooooowwwwwwwwwww Service Center!!!! Got there at 7:45am and was the SECOND person there. I patiently waited...one hour passed (that's okay), two hours past (okay, it takes time), then three hours past (I'm like what's going on I was SECOND!) Eventually I had to ASK to get my car cause I had prior engagement and I didn't expect, when being SECOND in line, it takes over 3 hours. I asked and they said they were backed up, I'm like how when I been there since 7:45am to be there exactly at 8am.
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The staff was very helpful and the prices are very fair. I am very impressed with their inventory as well. By far a great selection of pre-owned vehicles.
Kalan was an excellent salesperson and made sure I was a satisfied customer. Jawon walked me through my new VW and ensured I was ready to drive. Good guys in sales... service was a bit slow, but overall I'm satisfied
My credit was extremely challenged due to bankruptcy but the team put together a great package to fit my budget. Rashad in finance has superb customer service skills.
Great people! I love the service, Thanks Scott Gould,for putting me in my 2019 and Rashad Middlebrooks (my birthday twin) for everything from financing and Jawon and Fundrail the delivery specialist for setting up my car. Thanks again Great Team!
Had Teka as my salesman ,great person to work with, went over and beyond to make sure the car me and my wife wanted, Shannon was superb as well and the delivery specialist guy jawon, was superb with my final vehicle checklist and making sure everything was superior
Horrible dealership false advertising on car guru but blames car guru stated they created the misleading ad. SHAN is a horrible sales person she only cares about making a commission she does NOT keep her word on anything nor does she follow through. Service department is RUDE!
This place is huge and they have all kinds of vehicles. You name a car and it is there. They got good over 750 vehicle in their inventory. They buying process is very smooth and quick. Managers are also very cooperative and sales team are real professionals who are always willing to help you any time. I loved this place and found more than expectations.
This Bosshogg Everyone got me right, Ken was my sales Rep, he was A1. ALM SOUTH had great service. Jawon the delivery specialist was excellent showing my car.
After visiting ALM a few days ago, and purchasing a new vehicle with the help of Rianna, Tayon and Jawon, I must say this was one of the best car buying experiences that I have had in a long time. Not only was every one on point to make sure that I was satisfied with my choices, the whole process literally took about 3 hours. Kudos to you all and may God bless each one of you! You all made the ease of making this decision rewarding.
I usually do not purchase a used car. Nor do I write reviews. I found this beautiful 2018 Rio Hatchback that I fell in love with. I found the picture on a website. I went right in to see Mr. Duncan. He had the most pleasant attitude and great character. He exemplifies what customer service really is. He has gone above and beyond the all of duty to make sure that I am a happy camper, and a happy camper, I certainly am. Great job Mr. Duncan.
Awesome experience !!! Very professional staff! Nikki my sales rep is the bomb! Jawon the delivery specialist was very detailed and knowledgeable! And Skip the finance mmanage is THE Freaking Man!!!!
Definitely enjoyed my experience. Really great people. Jawon- Delivery specialist explained the features of the car. Janice took care of me financially. And Shawn Campbell was a great sales person
I was upside down big time on my car but they got me done on a Brand new Kia Soul with 0 down - that was fantastic. They were patient and finally I got to leave in a brand new car. Amazing service throughout never made me feel I couldn t get done. Ask for Sabrine and Ralph when you get there - they ll get you taken care of.
Prior to reading my review , it is pretty LENGTHY!! I was supposed to write this review when I purchase my car back in February of this year, but now that I am back for an oil change I can do so. When purchasing my FIRST car, I knew I wanted to have a decent if not well experience. I initially went to a dealership down the street, browsed around but the salesman wasn t much help. He just told me to look around and if I liked something then I should let him know. As I looked around, the cars were not clean & i didn t care to look any further. Although, it is their job to sell cars, I didn t get that interpersonal connection I wanted. (if you know this feeling then you know what I m talking about).
I decided to leave to go to ALM along the same street. I do not know where to start when describing my experience. Hands down... 5 stars. Let s begin with their staff ..... EVERY..... SINGLE.... staff member will greet you and If they didn t ... 9/10 they did! They treated you with respect and if we were all one big family. So they received a star because of their staff. I had two amazing salesmen (Damien & Benjamin) that assisted me in purchasing a 2019 Kia Forte. They had received two more stars ( a star for each person) for being informative and guiding me in what car was best suitable and cost efficient. Next, Rashaad (I THINK) then helped me understand my financial paperwork. He explained each page thoroughly and made sure I understood what I was signing. You receive a copy so if you forget then you can always refer back. Guess what that resulted in... a GOLD STAR !
Now that I m back for an oil change they received my last star due to the fact that I had to come back . Overall my experience was GREAT , they did an amazing job within their staff.....hospitality.. OFF THE CHARTS!
Get you some free popcorn while supplies last! Hopefully this review encourages you all to consult if not shop at ALM!
All of their salesmen are great so you can t go wrong. Feel free to ask for Damien or Big Ben !!!
Aj was very business like and prosfessinal. He was smooth and honest, I really like a transparent saleman! Allen in F.I was accurate and helpful. Jawon the Delivery Specialist very intentive, good spirits, and prosfessinal.
Jawon Shaw, was my salesman. Excellent customer service. Just love him. Mr Jawon assisted me on the lot to look at vehicles of my choice. He did not rush me to purchase and he was able to provide positive feedback about each vehicle that I inquired about. He also took the time to research the car fax report and verified the correct mileage. When I say, hassle free shopping for a vehicle, ALMS SOUTH in Union City is the place.
Javon, Mr.Wright, Waddell, and Jawon were all very helpful and really looked out for me as a consumer. Javon greeted me with a pleasant smile and assured me I would get the best deal hands down. I came from another dealership and was very upfront about the car I wanted and they were able to accommodate all my wants at a very optimum price. I got very good education about how to work my new car. Mr.Wright was also very informative about my options and made sure my needs were appropriately met with the Kia Forte.
I came in knowing what I wanted and my sales rep Rikki was amazing in helping me find the best car fit for me. He was able to get me in and out all while giving me the best deal possible. The dealership environment is friendly. Delivery specialist Jawon did a great job making sure all areas of my new car functioned properly. Great overall experience buying my new car thanks to this crew.
Rick was very thruthful and great personality and knowledge. Marc and i have alot in common very good personality and customers servic. Jawon was very help and set up my car, he remained me of my grandson. Thank yall so much!!
Will never step foot or advise anyone to step foot in this store. We are about an hour and a half away from this dealership. We had gone one weekend to look at a vehicle, we found one like we wanted but didn t like the color. The salesman told us they could get one from the store in Kennesaw, so around Wednesday I text the salesman and told him to go ahead and bring it to their store. I told him what we could give him for it and he said ok, come on in. On Friday morning, I text him and asked if he had gotten it in and he said yes! I also asked about the price and again was told to come on in. After the long drive, after we got there the salesman said they didn t have it and tried to sell me one that had more miles and didn t have all the options I wanted. When I got in it to test drive it, the power seat on drivers side wouldn t work! We told them they had piss poor business and left. We then drove all the way to kennesaw and got the car we wanted. We didn t get it for the price we offered but they did drop the price some. Most of all though they didn t lie to us!
Winston was great. Made the process easy, fast and never once made me feel it wasn't about me. ALM had to compete with carvana, to win my business, and Winston did that in spades!
Great experience. Drove form Augusta, Ga to purchase my Highlander. Absolutely satisfied. Thank you - Benjamin Rieves & my cousin Saumil. Will be coming back and definitely recommend!!
Kevin, Waddell, and Jawon were awesome! Kevin provided outstanding customer service for my daughter s first experience buying her first car on her own! Top notch service!
I had the most wonderful car sales purchase experience with ReggieColey. Reggie was very attentive and patient to what I was looking for in a car. Waddell the finance advisor was very professional . Jawon set up all my features and went over them very thoroughly. It's was a pleasure and the best experience I have had purchasing a car. Everyone was was very professional and made my purchase very easy. I would recommend them to all my friends and family.
After inquiring on several vehicles, up on meeting Michelle, she explained that 2 had already been sold, but she had already had back up vehicles to show me. She was very informative even when I was going over loan information with my bank. Mike got my finalized documents done in record time and kept the wait time light and energized. Jawon the delivery specialist, helped get everything I needed set up in the car. He took the time to show me how to work the features in the car. Seriously the best car buying experience I have ever had.
Had the opportunity to go down to ALM over the weekend and look for a new truck. Got a laser focus from Jeremy who took great care of us and had us driving off in a 2010 Ford F150. One of the best looking previously owned vehicles I have seen in a while. Will Helped us out in finance and was easy to work with. A long drive for us north Fulton folks but was worth the effort.
I had an amazing day that started with a Morning Phone call from Ms Jessica. She responded to my email request. She was Very pleasant, she listened to my wants and needs. She asked if she could schedule an appointment For me to come by the dealership and test drive the vehicle I was interested in. I explained to her of my transportation issues. She scheduled a pick up at my mothers home and that sounds associate called me to confirm the pick up time. That was Mr. Chris sales associate. In the driveway he showed my mother and I all the features the vehicle have to offer then he gave me the keys and and said to test drive the vehicle back to the dealership. Chris stayed with us from the time he picked us up until the time we sign off of the vehicle. I was most impressed with Chris who kept us in lightened with information of the various steps to purchasing our vehicle.In between that time he brought me to the financial office where I met Mr. Louis mr. Louis was very knowledgeable of all the documents on the financial that needed to be signed,And any additional questions that I had he answered. When Mr. Lewis was finished with all the documents he took us back out to the front and handed us back over to Chris. Chris took me out to the vehicle to get your win when Mr. Lewis was finished with all the documents he took me back out to the front and handed me over to Chris Chris take me out to the vehicle to Mr Jawon. This young man just blew me away he took me over to the vehicle that I had just purchased and showed me bumper to bumper complete inside on how every component in the vehicle operator I was impressed the entire staff here was phenomenal and a great asset to the business. Most of all they were very alternative to my Mother Who is 84 and has dementia. Some of the names I don t remember but if it was left up to me each one of them whose hand I should warn and in brace or a smile deserves to be rewarded kudos to the entire staff of a Who is 84 and has dementia. Some of the names I don t remember but if it was left up to me each one of them who is hand I should warn and in brace or a smile deserves to be rewarded. Kudos to the entire staff of ALM. I wish I had all the names of the various associates that my mother and I have the pleasure of meeting. Gi Gi and I thank U thank U thank U for all your hard work and dedication Who is making our purchase very appreciative.
I had a great visit here and would def come back. I found a car that i loved and was a assisted by a beautiful female sales woman who was knowledgeable, quick and relatable. Although i did not purchase the car, i would recommend them. They have so many options
Visited the dealership while we were on vacation. The staff was quick and inviting. Adrienne was amazing while we were checking in and out. Mike F was knowledgeable and took time to answer any questions we had.
Terrell was great! He was funny and helped get me into the vehicle I wanted. He was very honest. Tayon managed the finances and was very patient with me. Jawon was great as well! He showed me all of the features of the vehicle and was very knowledgeable about everything.
Can t stress on how wonderful the experience was. They got me approved on a brand new Optima and got me in and out in 2 hours. This is exceptional customer service experience. Kudos to the team.
Erika, Nicole, Jawon and Wardell were awesome from beginning to end. Went to 4 dealerships before ending at ALM South. Highly recommend using them for your next vehicle purchase.
They tried selling me a totaled out Nissan truck with a clean car fax. When I showed the manager all the tape with overspray on all 4 corners, he REALLY didn't seem to care.
I was referred by jawon Shaw on the outside of the ALM Kia Dealership! He couldn t make it in to work to help me so he made a call to a co worker Ronnell Rhodes he got the job done! He placed me in the perfect 2019 Kia Optima that i was looking for! I also can t forget about the Finance manage Rashad Middlebrooks! If anybody is looking for a car i suggest that you go to ALM Kia South and look for these 3 guys and they will leave you more than satisfied, when i day the patience is key with them IT IS ! Im pleased with my 2019 Kia Optima and I m loving every bit of it !
Scheduled to have oil change and new key fob programmed. Booked on line to get 10% discount. Dropped car off at 9:00am. Had to call several times after 3:00 to see if car was ready. Placed on hold and no one answered until third call. Asked on the phone if key fob was programmed, and they stated yes. Picked up car and key fob not programmed. I did not receive 10% discount. Person asked me to come back, they really did not care. Had to bring back car another time. When I did it took them 15 minutes to program key fob and they wanted to charge me $135 when the quote was $55. Manager approved $55. Place is dirty and the employees really do not want to be there. Customer waiting area very dirty and bathrooms were horrible. They need to take pride in their service area. I will never go back.
If you need a great deal on a car, ask for Peoples! I got a great deal on a Hyundai tuscon, cheaper than anything I saw anywhere else, newer and with fewer miles. Kedarius Peoples was my sales guy. He was amazing! Made sure I got exactly what I wanted at a fantastic price. I was in and out in no time.
My customer service experience was horrible. I purchased a car in March, with a few hardware issues that needed to be addressed. The issues were placed on a we owe form as a contract that the dealership would fix the issue. I was told that the service representatives would give me a call to schedule an appointment. Two months went by and I never heard from anyone. When I tried calling, I was either hung up on by the front desk receptionist or the phone went straight to the answering machine. When I finally decided to drive back to the dealership, I was told that my car salesmen was no longer employed there and they don t have any evidence of the we owe form. Thankfully, I always take pictures of important documents as such. I finally made an appointment, but I waited 3 hours w/o any resolution. They completed an unwanted inspection and told me the car part needed to be ordered. So now, I have to come back for them to fix the issue. I will never purchase another car from this dealership.
Update: It s been 3 weeks and I still haven t heard from anyone.I was told the part was ordered. However, I just called and they have no record of it. This is very unprofessional. I guess I ll have to take off work again and go up there physically.
Chris, Jawon, Tayon were great help. If you ever visit Atlanta Luxury Motors/ Kia in Union City make sure you ask for these gentlemen. Great Customer Service!!
The worse experience i had ever..Bad customer service and managment as well..I wouldn't recomand this dealership to anybody..Rikk is the worse person to deal with because he had me drive 1h30 one way and waste time and gas for nothing..Scam
.......Follow up STAY AWAY FROM THIS PLACE ...My loan never got funded and I was charged a $200.00 RESTOCKING FEE as per finance guy Mr , Macaddo who asked that I remove my 1st review of the horrible and unethical business practices. He cited he will speak to his boss because I made $1000 deposit. The I was told to return the car because my income was not factual ...(1099 ). Then I was charged a restocking fee of $200.00. Mr Macadoo cited its in the documentation which didst exit.
Patrick, Jesse & Armani were great. Absolutely professional, helpful and well versed. They did everything they could to get me in a new car, however the only reason I didn't complete the purchase was not being able to obtain complete service records through Audi on the VIN. Regardless these guys went above and beyond to provide, pictures videos, any request I had. They were prompt with answers, calls and emails. Patrick Moore is the guy to go to, an absolutely rare kind of customer service exhibited.
Good service. My sales person was very acknowledge able . Kareny was very good did an awesome delivery one of the best would definitely recommend Alm South
I had a wonderful experience, everyone was very nice and informative. I really appreciate their honesty! Emmanuel Walters, Rashaad Middlebrooks, and Jawon!
They are very friendly and had great service I will definitely come back. Demarcus and Jawon were the ones that helped me I recommend you look for them
Great experience. Very fast and friendly! Jawon was the best delivery specialist . He made sure I was very familiar with my car. Sam and Tayon took care of me and made sure I got the best deal possible.
Unprofessional, after calling me for months I promised them I would come in, knowing my sitisitua and how bad I needed a car for work they said ok and that they will accept my downoaudown . Called and told me I'm approved for brand new car (I'm excited and told my job I'm leaving early) I Lyft there from Dunwoody $60 they show me car I started signing papers then manager walked over like sorry we don't knak what happened but bank just took loan offer back... I'm like what? Ghat doesn't make sense plus I just spent and lost money vomico HERE! That was the most unprofessional thing I've ever experienced. They Lyft me home but I'm back to square one after they ran my credit etc.. Don't go here at all. Now I'm nervous cause I've signed documents .nesse m so much up for me
I just brought my very first Kia and I had the most proffesional and best guy's helping me starting with Kenneth Dudley then Waddell White ending up with Jawon Shaw they all was great .Thanks Kia .Yolander
almkiasouth.com
