Kia of Union City Reviews

Please save yourself the time and energy. I recently purchased a vehicle from ALM. I will say the sales representative was kind and sweet. But the customer service department and Manager for this dealership was awful. Please stay away. I have had problems from my vehicle for the last three months. I have tried to reach Joe, but it seems he has a meeting 24/7 (seven days a week), so returning my call may never happen. The issue surrounds my cars belts which I was told was replaced twice by them but when taken to another shop after the same issues I found that was false. I have been getting apologies without actions behind them. It seem this issue does not bother them and they are pushing me off. One word for the place (deceivers). Please be wise and stay away.

I love my car thank you so much to Jason ,Tyron, Jawon and Brandon they all really did a great job at helping me with finding my first car!!!

You can sometimes hear horror stories about the experience of buying a new car, but that is definitely NOT true at ALM! I had my eye on a particular car there and traveled from Birmingham to take a look and test drive. Erika made every moment of the experience from beginning to end a real treat. She was friendly and professional and was truly on my side throughout the process. She worked hard to get me the best deal she could and made extra sure I was happy all along the way. I will highly recommend ALM to all of my friends for years to come!

Waddell White, Jose Armas, and Jawon Shaw was excellent. The process was easy and fast. I love my new 2020 Telluride. I recommend Alm Kia South to Family and Friends.

Rianna, Sabrina and Jawon were super helpful and helped me get the car I love at a great price!

Service was definitely outstanding, they are very polite . The experience was excellent. Very nice and caring people, serve you a with happy smile.

Guess the 4.3 out of 5 rating is for Sales and not Service. Just found out that Kia of Union City moved and is now ALM Kia South. I'm a little disappointed on the customer service side of things over the phone. I purchased my car from the Kia of Union City location 3 years ago and received nothing but the best service from initial purchase of the vehicle to routine maintenance. Although there is a dealership that is closer to my home, I kept going to this location to get my car serviced over the years because the customer service was great and the complimentary oil changes didn't hurt.

I received a Product Improvement Campaign in the mail from Kia Motors America, Inc. for a software upgrade. I attempted to call Kia of Union City which i found out was now ALM Kia South. When I contacted ALM Kia South directly, I was placed on hold for 10 minutes (because I hung up after 10 minutes). I called again and was told that a service technician would have to answer my inquiry about the software upgrade. I was asked for my name and phone number and told that someone would contact me. .....needless to say, no one has contacted me.

I ended up calling the kia dealership that is closer to me and got my questions answered....first try, no warm-up.

Jawon, Emmanuel, & Rodney Wright we re so amazing! Great personalities and Great Service !!

Great experience.. Fast service. Loved my car buying experience and they made the process easy. I got a full take of gas, Thanks to Jawon Deliverey specialists and Brandon.

Stevie Janice and Jawon they best I will be back when its it's time get another wip

Thanks to Elizabeth for contacting me and Vernell for selling me my new car and Rashad for explaining my contract and Jawon for showing me how to wrk my new car y all collectively made my experience at ALM Kia South a great experience best dealership ever Thank You....

DONT BE FOOLED BY THIS COMPANY!! This has been my worst experience EVER! Don t be fooled by the fake 5 star reviews before they changed from alm south to alm south Kia....(they got bought out by kia) they had a 1 star review... anyway I bout a 2015 Dodge Charger in April of 2018 the car broke down within 3 months and the warrenty I purchased from them didn t cover anything! I ve traded my car in for a brand new car at a different dealership! I ve been trying to call them CUSTOMER SERVICE IS TERRIBLE!! Called for over 1 hour today over 30x (hence why I m leaving this review) also when I pitched my car they had the wrong size tires! So obviously they did no inspection to see if anything was wrong with the car they are charging somebody thousands of dollars for!! The belts in the tires kept breaking with is extremely unsafe! This company couldn t be ANY WORSE

Jawan was absolutely patiently awesome!!! SIMPLY THE BEST!!!

Good experience, no hassle at all. Would definitely recommend to anyone.
Virnlyn, Waddle, and Jawon!

Kim has great customer service best in the business by far

I came to ALM on two separate occasions and each time, I was greeted by salesperson Shakeem and Stevie McGee. They knew that I was an educated buyer but that I needed guidance in regards to which vehicle to choose (p, they had 800 cars on the lot). They were p patient and allowed me time to make p educated decision. I appreciate them as well as delivery specialist Jawon Shaw for walking me thru 2015 Cadillac ATS coupe. I WILL BE BACK TO BUY ApNOTHER CAR!

I had the greatest experience at Alm South, By far the best I have encountered. Everyone was very professional and kind. I work with Rihanna, Mike Barnes, and Jawon. I Would recommend to Family and friends.

They are very excellent at service. I went thru Vernell Jackson,Jawon Shaw,Waddell White. THEY ARE THE BEST

Very good salesman, tim allen , reggie and Jawon,were all great and made our buying experience wonderfully, will definitely be back!

Kalan Bell
Jawon Shaw
Irian Jones
They all looked out for me. Definitely great customer service. They made it happen!

Mrs Jones & Mrs Frazier was the best.Jawon Shaw topped it off with the details of the car.LETS RIDE

Jawon Shaw -Delivery Specialist
Rashaude -Finance guy
Mrs Jones
All gave me A-1 service they were very professional ALM Kia South i highly recommend to purchase a new or used car

Everything is great when you buy the car after you leave it's NEARLY impossible to get anyone to help over the phone email or the chat center. LITERALLY have to drive in person to get anything done

From start to finish my experience at ALM wasnt nothing short of friendly and professional. Damien was extremely informative and answered every inquiry about the car I had. During the test drive we were able to have a casual conversation which put me at ease.
Absolutely top notch service! I couldn t think of anything to improve on even if I

I was referred by my co worker and I owe him a lobster dinner for introducing us to Shaq and Jawon they were awesome! They got us an amazing deal with extras. We usually go to CarMax, I am grateful that we instead bought from ALM Kia! Thanks guys!!

My entire experience was wonderful from Andrew, to Tayon to Jawon. I will definitely recommend this dealership to anyone.

Wonderful caring service! Ronnell, Skip and Jawon were awesome and upbeat. I would recommend ALM to anyone.

Horrible told different things even had the proof that was sent got to Finance Dept and it was a big lie every thing went up. I don't and can't stand a liar just to get business and they don't honor their mistakes made in there behalf........ NEVER AGAIN..... SMH...... EVEN WALMART AND OTHERS EVEN AT MY JOB WE HONOR OUR MISTAKES...... PATHETIC...... THEY GET A NEGATIVE 10 FROM ME

Tasha and Jawon we're great in all the areas I needed help today, They could get a bonus,today! Keep up the work and we will be back, ok thanks and God bless you.

Rihanna and Jada are both gorgeous and awesome and the best saleswoman I ever had. Jawon was great with assisting me with getting everything setup with my car. Sabrina in Finance was also great with helping me.

I had a really great experience here! I was really taken care of this week while purchasing my first car. Through each step of the car buying process I received help & instruction from multiple sales people. Francis and Michael helped me in the purchasing and sale. Also, Antonio was helpful during the follow-up process with making sure I knew how to work everything in my car. I would buy another car from here.

Thanks to Mr. Marcus Peoples (my salesman), Jawon(delivery specialist), and Mr. Tayon(finance)!!! Our experience was phenomenal. We chose the car, test drove, and got great payments!!!

The advertised car was not on the lot. They were still painting it in the back. Salesperson not very knowlegeble. We bought somewhere else.

Bought a Jeep from this place that was only 2 years old. 2 days after taking it home, it had a messed up cylinder and they fought us staying they wouldn't replace it. Now, 6 months later, it has a messed up compressor that is going to cost $1600. Clearly they don't take care of their cars and don't care about their customers and make them spend tons of money after buying a car from them just to keep it working like it should be if it was bought from a decent dealership.

Jawon Shaw with Delivery and Nicole in Sales helped me out tremendously! Love this dealership!

Visited this dealership for some quick work on my vehicle. Alex Kelly was very professional and helped from start to finish. He was also the most fashionable of the service text with his amazing hair!

My ALM South experience. The sales man came out to the lot and introduced himself, he told me he would be inside if I needed him. Then another guy came out after about 45 minutes and introduced himself, and he went back inside as well. At no point did the original salesperson come back out and check if I was okay. I decided to go inside out of the heat. One of the sales man wanted to know if I was ready to buy, REALLY. Then I was welcomed by the receptionist who was pleasant and very delightful which was a plus. I wouldn't recommend any one going there when it's hot, because the staff stay inside, they look out the window at you, while you shop. They will not get my business when they are not doing any work. I wouldn't suggest going there when it's hot.

Nicole, Jawon, Waddell all took their time to help me get a car that fit my budget. I definitely will recommend friends and family to stop by and see them.

Outstanding,Special shout out to Donte Lewis, Jawon Shaw and Marc Starks went over and beyond to make sure we were happy. Thank u to them all I truly appreciate them

Chris Gantt, Waddle, Fundrail and Jawon was excellent, Thank Alm Kia South!

She was an excellent sales person and the finance manager Brandon was also very informative. Also Jawon the delivery specialist did an excellent job.

Service after the sale is severely lacking. I found a truck on the internet at this dealership and decided to purchase it. Throughout the sales process, the staff was friendly and attentive. It was after the purchase that things went bad.
The truck needed a couple of items repaired and they agree to that, but it took two weeks and numerous phone calls to get the parts in. I contacted the salesman to help resolve the situation but he told me "I only sale the car managers deal with after the sale business" and he stopped answering my messages.
When the parts finally came in, it took several tries to schedule an appointment. I left messages and tried the online contact form but no one returned my call. I finally got someone to answer the phone and scheduled appointment and gave them the list of items that needed to be done.
When I took the truck in, I told them the same list when I checked in. A couple of hours later, they said that one part had been installed but the other was incorrect part and would have to be reordered. CSR said I was ready to go, but other items (oil change and cleaning) had not been done. It seems like no one there talks to anyone else.
In all I was there almost seven hours to get the cleaning and oil change done. At this point, I'm still waiting on the other part.
I'll add that at sale, they told me they would try to find a manual in another truck since it was missing from mine. Salesman said he wouldn't forget. As far as I can tell, this was immediately forgotten as soon as I walked out the door.
The explanation for the delay in the parts was that an employee had left and some of the parts he was supposed to order had to be reordered. That may be, but customer service and organization are severely lacking. Phone calls are not returned and there doesn't seem to be much interest in helping once the papers are signed. Other customers that I talked to while waiting on the service had similar experiences.

I like my truck and got a very good deal on it, but don't expect much beyond that.

Nicole and jada I had a great experience with them!!

We are very disappointed with the way we re treated after we paid for the truck we bought one of the employees wrecked it while driving it around we were assured we would get a check, we still have not received it after many phone calls; our next step is small claims court!

Tyrone and Odell were great in the car buying process. Everything went great. They got me in a great car with a great deal. When I had my cleaning in delivery service done Jawon made it smooth the car was clean and smelled good. I definitely recommend this dealership.

Rusty, Rikkie, Kevin and Jawon were awesome! Best dealer experience ever. Quick and painless! Very appreciative of their hard work. I reccomend to family and friends!

Damien was my salesperson he was awesome! Tim did my paperwork and it was quick! Then at the end Jawon showed me the car as far as Bluetooth and the works!! Loved my experience!!

Emoral, Sabrina, Jawon had a great experience with them made finding and the financial part of getting my car quick and easy.

Benjamin, Jawon, and Brandon gaves us a great experience the greatest experience ever and the patience of all employees and detail and guidance throughout the process was amazing!!

Kim was amazing! I have been using this dealership for service for years and my last visit with Kim was the best yet.

Jawon Janice and Kato were great I will send customers to you thanks for being great

Fantastic selection and customer service. Beautiful facility. Felt comfortable and well taken care of. Definitely my go to for any vehicle purchase!

Jawon was a huge help in getting me into my new vehicle. Start to finish, I received first class service from Tom Risley the salesman as well as Jawon, the delivery specialist. Highly recommended!

Had a fantastic experience with the service department, especially Mike Falanga. Great job!

The manager is very rude but sales person amir he is good man 01/26/17 this date I spent 3hours in morning after that manager was came to me he said we don't drop the price if you want then good otherwise please don't waste our time then I ask him so what about my time then he said you want a vehicle then I am again I am asked him so you don't want to sell it he didn't answer he just left say me by, the vehicle is toyota Sienna and car guru said they are going to drop the price but when I asked him he said if you pay cash then but nothing in mantion on car gurus so who's fault I am sorry I write this review but I am really hurt them for behavior and everything I don't remember manager name he need to change his behavior otherwise no body can came I preferred to no body can go there my family friends neighbors all of them so for business your business.

We came here to look at their selection of cars. While in the parking lot we was greeted by Terrell. He advised us to sign in and come with him to his desk. The ladies at the welcome desk were too busy to have us sign in. We were just More

Hands down the best experience I've ever had when purchasing a new car. I felt like a friend as soon as I walked through the door. If you are in need or just want a new car, please go see Nikkie Balbuena. She is the funniest but works hard to get you what you want. Thanks again and I'll definitely spread the word!!!

ALM need to stop with the fake advertising on these prizes that they re clearly not giving people when the flyer is clearly stating that there s no purchase of a car required. I understand trying to attract more customers to the business, but don t scheme someone into coming to claim a prize just to hassle them into something that they re not there for. This is just sad.

Sales persons tayon, Shakem,Jawon are highly respected professionals and they know what their doing 5 stars perfect workmanship.

Ralph Clarke
Kevin Greene
Jawon Shaw

My experience was pretty good, I left with a vehicle! Thanks Alm Kia South

I Had great confidence in the sales people that sold me and my daughter a car they did what they need to Ronald and Aj did a great great job and Armani and Rashard and Jawon help my daughter tremendously I live that car dealership this is my second car.we both are so Happy those guys are so great.

Thank you Jawon so much for helping me with my car. Milton you were great .picked me up from work . Perry you was great. Get well soon I appreciate your time and knowledge. I love ALM

Awesome customer service! Justin and Jawon and thomas were wonderfulllllllllllll!

BUYER BEWARE!!! after looking long and hard to find a car , I settled on a car listed online with ALM SOUTH. I flew into the dealership only to be shown a different car, the dealership had the car we had made the deal on, but now they wanted another $1500+ for it. I ended up buying the car anyway for an additional 1000, because it was going to cost me that in travel and lodging to fly back home. I should have walked away, I ended up taking their high pressure (cant say no) sales pitch for the gap insurance. After arriving back at home I was able to really dig into the REAL cost and fees in their gap insurance, I called ALM South within hours of completing the car deal to cancel the gap insurance, I had to pay additional money to cancel the policy. I have finally received what looks to be a partial credit to my account 8 MONTHS, multiple phone conversations, and multiple e-mails LATER!!! The sales lady and dealer ship pulled a bait and switch with the car, the finance guy is playing games with, and cant say no high pressure sales gap insurance. VERY unprofessional , sorta had me over a barrel once getting me to fly in. Dealing with them for 8 months over this GAP insurance has been miserable and time consuming. I could never recommend this place to anyone!!!

This is a excellent dealership they took care of me fast and professionally. Ben made sure i had a full tank of gas which was perfect... wydell was extremely professional and friendly jawon made made sure every thing on my vehicle was working properly even hooked my Bluetooth up for me

Chris grant did a real good job, as well as Tayon, and Jawon !!!

Awesome Experience. The process was simple. Ask for Isaih. He is great. Jawon & Ronald are amazing

Awesome awesome awesome. These men worked my deal and the customer service was outstanding. Thanks to Rikkie, Jawon, Waddell, Dennis & Irian. If your looking for a car please try ALM Kia South. Tears of Joy and I walked out with information on how to better my credit score over the years.

My experience with ALM South was amazing. Jeremy and Nate went above and beyond to make sure I got exactly what I wanted. I had been to several other dealerships and had terrible experiences and almost gave up. So glad I didn't, I love my Honda Accord Coupe. Will Green in Finance took time to go over every thing with me. He is knowledgeable and so nice. And he got me a great rate. All the staff was friendly and the all the cars I saw on the lot were in excellent condition. My car was Detailed and ready when I got to the lot to finish the deal. I will Definitively be coming back for my next car and will refer my friends and family to Jeremy.
Thanks again Jeremy!!! If you ever need ride just give me a call buddy

Do your self a favor an don't buy from them. Have been lied to for over a year and still nothing. Agreed to one price an my bank told me another once my 1st payment came do. Sold a truck with bald tire's an locking lug nuts so that was fun. But that's not the best this is 3rd vehicle we've bought from them with clean carfaxs but when we go to trade them in get notified that they have been in accidents an have damage reported so just please avoid the lies an don't buy from them.

Emmanuel was an AWESOME sell person . Jawon was also an awesome customer service representative too . I would recommend ALM South to anyone for a brand new or used car.

Greg Johnson was the best salesman I have ever bought a car from, and Jawon Shaw the delivery specialist has very great knowledge of cars. Armani in the financing department is also great

Went to service department with nothing wrong with my car. No lights on the dash lite up and all 4 TPMS Sensors working. Have them install 4 new tires 8 August 2020 and get the car back with TPMS Sensor Fault Light on the dash and none of my 4 TPMS Sensors work now. Still to this day they haven t fixed it and all the attempts I ve made with them I feel at this point they blew me off and don t plan on fixing it. Think twice before bring your car here cause it s not worth all the trouble you have to deal with afterwards to get them to try to fix something they damaged and won t fix.

Buying the car wasn t a hassle. I was able to walk away with the car I wanted for a good price. Even though the price they said they would give us the car for through email wasn t honored, everything worked out eventually. My problem was that the Dealership took over a month to submit my paperwork in order for me to get my tag. My family and I have called multiple times and we were never answered. I understand that things with COVID have made businesses to have a delay when it comes to stuff with people working from home, but not being able to contact the dealership at all is ridiculous.

I had a good experience. My sales lady was very nice and kept working until I got the car I wanted at the price I needed. She was determined to make it happen for me and wouldn t give up. She and the whole team worked To make me happy. I am very pleased with my new car.

I had the most wonderful experience with Atlanta Luxury Motors today I want to give a big shout out to Irian, Richard, Jawan and McAdoo. Collectively they worked for me and gave me the best deal that I could ask for. To my surprise it was better than what I expected. I got the car I wanted. The integrity, the customer service and the warm friendly environment was on point. I had a ball with each and every person I came in contact with. It felt like being with family, as if I had known them forever and I would certainly encourage all my family and friends that are in the Market 4 a car to go to Atlanta Luxury Motors. You will not leave disappointed. G0 team ALM.

Great service ! Loved him and Brandon from finance ! Jawon assisted me with car making sure it was perfect

The only positive experience with this company was Miss Sabrine. Other than her professionalism and genuine concern for what is best for the customer, the other staff was rude and unprofessional. Especially the lady in the office beside Miss Sabrines. I bought a car a month and a half ago and have yet to receive my tags or be able to go pick up my tags. This is not because of something I have or have not done, but is all the dealerships lack of interest for customer service or satisfaction. I have called them repeatedly for two weeks with no luck in getting any help even after calling multiple places for ALM. What is the dealership fee for if they don't do their job? If I could give them negative stars I would.

Great. Sam Mike Jaw
on appreciate it

Amazing people.. amazing service..amazing car selection and prizes. Couldn t have been better. Buying a car and driving off the lot in less than 2 hours was the best part.

There is absolutely no way I should have driven off that lot with a car, let alone, the one I wanted. Perry and (financer) Jay worked tirelessly day and night (and I do mean night) to find me my 2013 Chrysler 200. With my credit history, they shocked me. With my inexperience, they taught me and didn't give me that "car salesman" thing that car salesman give. I have literally been walking outside everyday just looking at my car and thanking God for Mr. Perry. His professionalism and how great he works under pressure is definitely to be admired. Go see Perry and get the ride you want. You will absolutely not be disappointed even a little bit.

I would like to share how great my experience was at ALM Kia South in Union City. I had a transmission flush schedule for 7 a.m. From the moment I arrived Mrs. Kim Kellam treated me like I was the only person there and it was her top priority to 1) Keep me informed of the progress of my vehicle and 2) Get me out in a timely manner. She was always pleasant, always professional and even though she always had her mask on I can tell that she always had a smile on her face. As I told Kim my only regret is that I could ONLY give her five stars. She deserves 55 stars. We need a lot more Kim Kellam's in this world.

Worst experience ever in purchasing a vehicle. Terrible communication among every single department. The only person with a brain in the whole place is Nathan the service manager. Unfortunately the rest of the dealership is so sub-par, it isn't worth the hassle.

Jawon & Erica was the Best ! Thanks for making my experience Smooth & Easy

I had a great experience at Kia South. The sales rep Damien was awesome and attentive to my wants and needs. And Jada was great showing me the features of my new 2019 Kia Optima.

My husband and I just had the best experience purchasing a new car! The team we worked with was amazing. Richard Evans and Del didn't give up until we found exactly what we wanted and Dave Mcadoo sealed the deal. Such good people to work with. I highly recommend ALM to anyone that wants a new car without the hassle or threat of paying too much. Great car. Great price. Great customer service. Win-win for everyone!

Anyone and Everyone looking to get in to a car quick should definitely visit ALM Kia South. Erika and Jawson were incredible, they helped me find an Amzing Car for a Great Price. Will definitely recommend to family and friends.

Excellent service.
Winston, Skip and Jawon were a pleasure to work with. Buying a car? Go by and ask for either one. You will be glad you did....

Best customer service ever. MsJones,Torrey,Sabrine,Jawon,Anfernee, u guy's rock..I highly recommend Kia South if you're in the market to purchase a car u won't be disappointed. I will be a loyal customer from this day forward..

Just bought a new 2009 lexus ls 460 from alm south thanks to francis and my main man jawun. Come here and buy your new car today

My experience with ALM Kia South was amazing. Dennis, Waddle and Jawon were phenomenal. This was an easy buying process as a customer. They helped with every question and every step of the way. Their customer service were beyond expectations & I greatly appreciate everything they did for me. Will be recommending and referring them to everyone!

I had a great time with Antonio (sales), Waddell (finance), and Jawon. They made the process of getting a car a lot easier for me!