Kia of Union City

Kia of Union City Reviews

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4.4
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Jawon, Damien, and Tim Allen are the dream team! T...

Jawon, Damien, and Tim Allen are the dream team! They made our experience absolutely awesome. They went through every feature of the vehicle, were prompt and willing to help us with every concern. Great experience!

This place here has no star trust me.if your looki...

This place here has no star trust me.if your looking for savage car then this the right place.if you really dont care what the inside the car looks like.because they said they checked their car before selling it to you trust me they dont brought a car took it to the dealer for oil change they said car was super super beally with oil on it.power steering started to loose liquids in it.Trust me you do not wanna come here.....if you do you will find out just how I did seen 5 star was not 5 star......

Myron ( internet sales), Rodney (sales specialist)...

Myron ( internet sales), Rodney (sales specialist), Janice (finance) and Jawon (delivery specialist) all treated me kindly and respectfully.... they made car purchasing as painless as it can be.... I'm thrilled with my purchase and will be doing business with them in three future.... great team

Thanks to Brandi the BDC Agent she call me and got...

Thanks to Brandi the BDC Agent she call me and got me in. Aj and Shaqlie were amazing! I finsh up the process with Jawon Shaw Delivery Specialist and Waddell White. The Whole process was tremendous!

Great place, nice people, lots of smiles:). Thomas...

Great place, nice people, lots of smiles:). Thomas in finance was great, fast and super nice. Antonio did a great job at showing me around my new car. Efani was a great salesman. I recommend this place.

I purchased a new vehicle at this location on 11-1...

I purchased a new vehicle at this location on 11-14-2020. Here is my experience. Sales person was nice and my finance person was great. The reason for only 2 stars? My sales person was not knowledgeable about the vehicle but that's OK since I knew exactly what I was looking for. The buying process was TERRIBLE! Communication during the "negotiation" process with my sales person was not good and the dealership tries to add on a ton of extra fees. I hate the "game" you must play in order to buy a vehicle! I told my sales person what I was willing to pay so at that point instead of walking back and forth to your manager and me why not try and make that work? It took way too long to purchase this vehicle. After the deal was done and I am outside putting my things into the vehicle my sales person tells me they only have one key. So I just bought a 2020 vehicle with 6000 miles and you only have one key..... That's something maybe I should have known before I purchased the vehicle.... But hey I was told I could purchase a new one, thank you for that information. I have other complaints about the buying process but I simply cannot think of them at this time. My wife and I buy new vehicles around every two years and I can say I will never come back to this dealership.

Coming from another dealership they caused my engi...

Coming from another dealership they caused my engine light to come on so I chose to come to this location and Soon as I arrived Latasha greeted me immediately with a smile she kept me informed she reviewed my work . my engine light was on she even offered transportation for my safety the vehicle was ready when she promised and I was in and out she even escorted me to my vehicle the vehicle was cleaner when she brought it to me I m not sure if she washed it but it was super clean thanks latasha she has such a great attitude she s the best she s so kind and patient she made it so convenient I would recommend her to anyone thank you I was under so much stress she has no idea ask for latasha she actually cares about the money you spend now that s priceless

My car buying experience left a lot to be desired....

My car buying experience left a lot to be desired. The salesman never followed up with me regarding car issues. Since then we have had some major issues with the dealership trying to obtain my car tag. We were supposed to receive the car tag over a month ago. However, when I spoke with the representative, I was told the title still had to be cleared from an out of state bank. How in the world are you able to sale a car without the title? SMH!! I have reached out to several different team members trying to get answers but to no avail. ALMS team very unresponsive. Customer service sucks.

I must say. I didn't feel Hassled at the dealershi...

I must say. I didn't feel Hassled at the dealership! From the sale floor to the finance to the delivery specialist they took great care of my needs and wants. Chris Saucers and Marc Starks showed me the greatest customer service. I didn't feel like I was been pressured to buy. They made the deal for me a no brainier! I am glad of my selection. Jawon Shaw knew his stuff about the car. I was so excited that I could concentrate on the detailed instructions that he gave me. He said I can come back for details again at anytime.

This Was A Great Night!

Carlos

Walked in to test drive. Walked out with something...

Walked in to test drive. Walked out with something I d had my eyes on at a great price.

Kalan was not pushy and was able to show me a car despite the one I wanted having just been sold.

Mike also walked me through the financing part smoothly.

Jawon, the delivery specialist, got the car ready to roll!

I m leaving 1 star for the service department. The...

I m leaving 1 star for the service department. The SALES department were amazing!
The service department on the other hand is all over the place and don t really seem to have consideration for the customer. I came purchased a vehicle on Wednesday and came in for services on the next Tuesday at 11:15am. I sat in the service department until 5:45pm and STILL left with the issue not being resolved. I was advised that I can come back the following morning, so I did just that at 7:50am. I gave the service department until 11am before I asked for an update on my vehicle. Once the service rep went to check on the vehicle, I see that he pulls the vehicle into the service garage which means it had not been worked on for the ENTIRE 3 hours that I have been sitting here patiently WAITING. He could not explain why the vehicle was parked and not being worked on. THIS IS VERY INCONSIDERATE AND BAD BUSINESS AS A FIRST TIME CUSTOMER!

Worst car buying experience ever. If I could give ...

Worst car buying experience ever. If I could give it no stars I would. I went up there and told them I had a certain amount of money to put down on a particular car that I wanted. Everything seem cool until we was up there for hours and nothing wasn't getting done. They came back eventually after hours of me test driving and everything and said I need more money to put down if I want the car which was 3times what I offered. I told them I couldn't do that and stuck with my initial down payment. Then another salesperson came up to the table and said he just needed a little bit more. I left and said I will think about it and and after much consideration I called them back said I can agree to that offer and they told me that offer wasn't no longer valid because he didn't sign off on it and wanted the dowm payment that was 3times my initial offer. I hung up with frustration and took my lesson. Then the salesperson kept calling me and telling the car was still out there waiting for me and still wanted the hell of the down payment. Fast forward to the next day, the salesperson called me and told me the car was still waiting for me and I told him that I can give them a little bit more. The salesperson said he would call me back if he had a deal for what I was offering. He called me back and said bring the money in because he found a deal. I GOT EXCITED! DROVE UP THERE AGAIN and to my disappointment he came back with some bullshit. Not the offer we discussed on the phone but a completely different offer that was no where NEAR MY DOWN PAYMENT I OFFERED OR CLOSE TO THE MONTLY PAYMENTS I WANTED. All they do is talk out the side of their mouths and give false hope leaving you dissatisfied. I would neve do business with them unless you have a million dollars in the bank with no brain. WORST CAR BUYING EXPERIENCE EVER!!! Please go somewhere else if you can read this because they will play you LIKE A HUSBAND PLAYING HIS SIDE MISTRESS. Giving you false hope with no future commitment.

I got approved for $0 down. 2020 kia sportage upgr...

I got approved for $0 down. 2020 kia sportage upgraded from 2019 honda civic sedan . CAR NOT LOWERED!!!Kevin was my sales person. Rashaad was my finance person. Jawon was my delivery specialist and they completed my whole process . FAST AND EASY!!!

Worst car buying experience ever.If i could give 0...

Worst car buying experience ever.If i could give 0 stars , i would.. Stay away from this place. very shady general manager. was in town for a family reunion and found a car online and came in to look at it.. settled on a bottom line price of $17000 including taxes, fees, etc. which was cash money.. not financing.. done some brief paperwork and had to leave for a family function and told them i will be back to pick up the car on sunday. came back on sunday and went to do the rest of the paperwork and they tried to stick me with a $700 documentation charge..Hell no, i told them as to this was not our agreement..this was a deal breaker for me. i offered to pay half of the fee because my son really wanted the car.. they wouldnt budge, so i left and went to another car lot and bought the same style car for much less.. very shady folks in every way possible... yes, they will smile in your face and will probably spit on your grave...STAY AWAY.....

I have made several phone calls and haven't receiv...

I have made several phone calls and haven't received on call in return. I purchased my car from them not even a year ago only to find out they replaced some car parts with aftermarket parts. That voided my warranty from the dealer. They are shady, pushy and just want to make a sale. I thought we had done a good deal and good business. Guess not. Poor business

Great experience with the ALM crew with getting a ...

Great experience with the ALM crew with getting a car everything was easy and to the point. From looking at the inventory with Stevie to the paperwork with Sabrina all the way to looking over the finals of the car with Jawon

Worked with JT and Winston! Just an incredible set...

Worked with JT and Winston! Just an incredible set of guys. Very pleased also with Larry, Andrew, and Jawon!! Stand up guys and they all really worked hard to get me in a car that's totally me!! Thanks to all of you for amazing customer service! I'm sending my people you way!!

Jojo~

Great fun time

Great fun time
Very informative by jawon delivery special
Stella great job
Finance Pennington great job
Miracle worker Danny ray

Professional and helpful are just a few words to d...

Professional and helpful are just a few words to describe the service experience. Salesmen and finance manager Christopher Bryant, Damien Gier, Sabrine Aros, and Jawon Shaw were an amazing team.
.

Our third purchase from ALM!

Our third purchase from ALM!
Picked up a F150 for our business.
Emorald our sales rep and Sabrine the Finance Mgr and Jawon the delivery specialist are the best!
We'll be back!

Sunday, December 15, I drove up from Auburn to tes...

Sunday, December 15, I drove up from Auburn to test drive a 2019 Kia, from ALM Kia South. The salesman, Tyrone Duncan, didn t pressure or haggle me over price. We talked about my needs and he wrote up an offer that I reviewed at home. Wednesday, December 18, I contacted him to see if the car was still available and at the same price.

The finance guy, Waddell, was very professional. He explained all the forms I had to sign. It was a painless process. No complaints. He didn t try to renegotiate the deal. And right before I left with a new Kia, Javon showed me how to program my phone, Bluetooth and all the other things about the car. I appreciated that because I would drive home, in a new car, at night. This was one of the best car-buying experiences I encountered. I am the proud owner of a new Kia and would recommend ALM Kia South to anyone interested in purchasing a car.

Kelvin and Jawon

Kelvin and Jawon
mahalo
Awesome job putting my wife into an awesome car wasn't expecting something was going to happen but they made it happen this is the place highly recommended you come see my guys here.
mahalo

I had a great express at All south and got the car...

I had a great express at All south and got the car I came for with a smooth easy process. I want to say thanks to Jay in finances Amir my sales rep and Jason for showing me and detail on the new ride... peace my brothers

This is my second experience buying with ALM Motor...

This is my second experience buying with ALM Motors of Atlanta!! These guys are the best. Low interest rates, quality customer service I want to give a BIG SHOUT OUT TO MY SALESPERSON ANTWONE, Sabrine, and Jawon.

Spoke to 2 sales reps, 50 mins before driving 40 m...

Spoke to 2 sales reps, 50 mins before driving 40 miles to find out the suv was "just sold". Dont be fooled by the sprawl, at the heart this is a "used" car dealership, commission only sales staff, zero ethics on customer service. They did say we have another one, i said fine, show it to me, to learn it also "just got sold". I wouldnt want to give them a cent of my business.

Jawon Shaw was my rep and he was fantastic, knew t...

Jawon Shaw was my rep and he was fantastic, knew the vehicle extremely well and showed me everything in depth. Additionally, the GM Jerry Howell is honest and straight-forward, runs a TERRIFIC dealership. Even the Finance person was awesome, not pushy, and took the time to explain everything and answer my questions. HIGHLY RECOMMEND!!!

Highly Disappointed with sales service. The salesm...

Highly Disappointed with sales service. The salesman named Antoin called me for a vehicle I was interested in and I explained to him that I am driving from 50 miles away, to make sure the vehicle is available and for the price I was looking for; He told me to get there and everything is fine. When I got there they told me they cannot find the key to the vehicle and cannot show it to me... To me that sounds like an unbelievable excuse... So disappointed with the service.

We bought a Nissan Titan and had the best customer...

We bought a Nissan Titan and had the best customer service from the team of Shaq, Tony, and Jawon! They were all very friendly, helpful, and positive through the whole experience! We will be back for sure!!!

Liers and cheaters I enquired about suv. Was infor...

Liers and cheaters I enquired about suv. Was informed to lie and was told with 680 credit could only get soul with 2500 down. Next day went to local dodge and got 2019 Durango. Pict is what you need to run not walk away

Was in the process of buying one of their vehicles...

Was in the process of buying one of their vehicles when they sold to someone else while we were waiting on the paperwork. Which had been sent by the Dealership to an incorrect email address. Very slow response times by both phone and email, and unprofessional.

Horrible experience!!! Please do not go to any ALM...

Horrible experience!!! Please do not go to any ALM. ERICA, NIKKI, MIGUEL, TONY, AND THOMAS are all unprofessional and just want a sale. I went to the ALM in Union City, Ga and my experience was beyond horrible. I ve never met a company that consist of such incompetent and unprofessional individuals. They didn t submit any of my finance papers correctly and by not submitting them correctly I had to go through a different finance company resulting in my monthly car note going up and interest rate going up. I purchased my car on 11/16/17 and received a temporary tag up until 1/2/2018. I recently called to get a tag and ALM did not even submit the paperwork for my tag. The represenative for their tag department stated to me that it s been 10 weeks and they have yet to submit the paperwork. The woman in their tag department even stated how unprofessional their actions were.I decided to call them but like the cowards they are they try to rush you off the phone or avoid your call. I called ALM and spoke to the manager Thomas which is suppose to be a sales manger, and two other employees by the names of Miguel and Tony. Thomas got on the phone and didn t have a clue, he later passed the phone to Miguel and Miguel said that Tony would call me back. Being the unprofessional individuals they are I never received a phone call back from either of them. I decided to go up there and I had to completely go off. Thomas which was suppose to be the manager didn t even step foot out his office to even talk to me even after me asking multiple times for him (a complete unprofessional coward). All of them are complete cowards, unprofessional, and completely incompetent. After going off and showing the other side that I hate it baffles me that I received my tag the same day. ALM will sale you a car and after they finalize a sale they DO NOT CARE ABOUT YOU. You do not treat people this way. This company needs to be shut down or they need to hire individuals who are intelligent and who care. I m a very smart individual and I know when something is not right. This company is a disappointment and I advise future car buyers please DO NOT GO TO ALM!

The sales representatives John and unfortunately I...

The sales representatives John and unfortunately I can not remember the other young man (college athlete) name where great, they got my stars but the condition the vehicle I purchased was not. I bought the vehicle in June but in less than a month I needed to replace the AC filter, an oil change was needed with also replacing the filter and the some of the sensors were off and not to mention they didn't detailed the vehicle as they stated they would . I didn't notice until the next day because when I left after buying the vehicle it was dark. My next purchase will be at another dealership where I know the maintenance of the vehicle is in good condition before I leave the lot.

If you want a cheap feel dealership with terrible ...

If you want a cheap feel dealership with terrible customer service, look no further than ALM South.

I purchased a vehicle here on 07/31/2017. I love the vehicle, even with the flaws I was unaware of upon purchase, and even though they have refused to fix them.

During the purchase I had to wait over an hour to see their only finance person. She argued with the salesman about what he said would be fixed after the purchase, which was referred to as a "we owe".

I tried to call the business and was hung up on several times. The only option which was operable was the sales option.

One of the items was to have the vehicle detailed, since it hadn't been and their detail shop was closed on the day I purchased it. I brought the vehicle back at a later date and waited 3 hours while they "detailed" the vehicle. After getting it back, I immediately noticed the vehicle had not been cleaned inside. The salesman apologized and told me to bring it back at a later date and he would take care of it.

A few days later I discovered the options on the touchscreen would not work. After doing some research I found it was a common problem, but not a cheap one. To fix the problem would cost about $3,000.00. When I inquired about them fixing the issue, the service manager told me flat out I was on my own, and it was a common problem. I was shocked to have a new-to-me vehicle and to have not been informed of this problem prior to purchase. Especially since they knew it was a common problem with the vehicle I purchased.

I brought the vehicle back to be detailed again only to be told the salesman no longer worked there. They agreed to detail the vehicle. When I picked it up it was barely any more clean than when I dropped it off.

The customer service here was awful and the follow up was also really bad. I regret buying my vehicle at Atlanta Luxury Motors, and wish I had waited to find the vehicle I wanted at a reputable dealer.

Update:
Upon seeing my review, one of ALMs managers contacted me. I was at woek.and couldn't talk right then so he gave me his number and asked that I call him back. I did call him back and was sent to his voicemail. Haven't heard from him since, and that was over 2 months ago.

I wrote that my CUE touchscreen didn't work previously, now my back-up camera doesn't work.

I can't stress enough how disappointed I am with the lack of service. I definitely learned my lesson and will never buy from an ALM again.

Customer service very sub-par and complete lack of...

Customer service very sub-par and complete lack of communcation. Took 6 hours for them to call and tell us they had received the wrong part for our car. When we asked for a refund because the wrong part had been shipped twice, we were told it would take up to 3 business days. That was 2 weeks ago, and we still don't have our $500 back. Every time we call, we get passed around from person to person, only to be told they don't handle the refunds internally. Not a great impression from someone who is out of town.

My overall experience has been super ! From my sal...

My overall experience has been super ! From my salesman Arman who greeted me from the moment I opened my car door he was sincere and knowledgeable about the car I bought it! A new Lexus that is in top condition! Mr J. Moore handled my finance with professionalism and a bit of humor. And the delivery specialist JaWon topped the service off a through walkthru of how to work the many features of my new car! Thank you guys you all rock!

Great experience with the dealership. Damien gree...

Great experience with the dealership. Damien greeted us a soon as we got out our car and took smoothly through the sales process. Jawon delivered the vehicle an ad detailed every aspect of operation including downloading all the necessary apps to entertain and maintain the car. GREAT JOB!!! You see us again on our next vehicle purchase.

Do NOT mess with these people! They are dishonest ...

Do NOT mess with these people! They are dishonest and they try to sell vehicles with many problems. I tried to take an Audi A6 to the mechanic and they confirmed the appointment, then flaked out after I drove an hour to meet them. DO NOT WASTE YOUR TIME

My amazing experience begins and ends with Alexand...

My amazing experience begins and ends with Alexander Perry, as far as I am concerned he should be running the service department. He made right a wrong that began the day I bought my car. He is professional and kind and sincerely cares about his customers. Getting things fixed on your car is never something we look forward to but Alex made every step of the process so much easier. Kia ALM south is not close to my house but after today I will not be going anywhere else, as long as they keep Alex around. I m not blowing sunshine up anyone s anything with this review, he literally changed my mood from one of utter defeat to positivity. Thank you again Alex, you will be recommended by me to everyone I know.

Highly reccomend this dealership. My salesman Arma...

Highly reccomend this dealership. My salesman Arman, Mike Gonzalez and Jawon made the process of buying a car a awesome experience for me. I have purchased a lot of cars but this one has been the easiest and least stressful for me.

From the initial call to the final signature, ALM ...

From the initial call to the final signature, ALM South was truly professional. Mr Ben Rieves, Mr. Rodney, Mr. Williams, and Ms. Sabrine were simply outstanding. They delivered real customer service. Car salesman/dealership personnel and dentists are not high on the Christmas gift list. However, ALM South personnel breaks this stereotype. It was a joy to purchase my vehicle. They really exceeded every expectation. The car had only one key fob. They called a locksmith to create another. They provided free beverages. Mr. Williams even went to McDonald's to purchase breakfast. I'm not sure if that's the standard, however, it demonstrated a REAL CARING FOR CUSTOMERS!! I was told by another dealership that they do give you a full tank of gas with the purchase. NOT TRUE HERE. Free gas was gladly provided. JUST AWESOME. ALM South should teach a monthly customer service class. I look forward to purchasing my next vehicle from ALM SOUTH!!

We bought a car from ALM. They were very professio...

We bought a car from ALM. They were very professional, friendly, & easy to work with. We had a very positive experience with our salesman, Winston & Antonio, who helped with our service. We came back for touch up in several places on the paint, & they did an impressive job. The blemishes are not noticeable at all. We will definitely come back for any further car purchases.

I just bought a Lincoln MKX from ALM South. I got...

I just bought a Lincoln MKX from ALM South. I got the most amazing service from Jeremy Long! He had the patience of a Saint! The purchase process to longer than we both expected thanks to my insurance company. He took all the delays in stride!

I would 100% reccommend ALM South and Jeremy Long! He was fantastic!

We recently moved to the Atlanta area from Indiana...

We recently moved to the Atlanta area from Indiana and wasn't sure what dealership to go to when buying a used car. We are very happy that we chose ALM Kia South. I am very pleased with my purchase and even more pleased with the customer service that we have received with Reginald Coley and the sales managers, Larry and Bob. Thank you for a wonderful first buying experience in Atlanta.

STAY FAR AWAY

STAY FAR AWAY

I purchased a vehicle from this location a month ago. Before i purchased the vehicle all my texts were replied too quickly and all my calls were accepted by my salesperson Damien. When i got the vehicle I only received 1 key fob and was told that I would be given a number for a guy to make another key for my car so I could have a spare. I was also owed a chip for the car so the navigational system could work. It s a month later and none of my numerous texts have been replied to or my phone calls have been answered. I still haven t received the phone number for the guy to make the key or any information on when i would receive the chip for my navigational system. I was just placed on hold for 15mins to speak to a manager and then phone just mysteriously disconnected without me speaking to anyone. If that s the example Management is setting it s no surprise the employees are acting this way because they are not being held accountable by anyone. They are just interested in getting you in the door making the sale and thats it. They don t care about your issues after the sale is made and Management isn t ensuring that the employees do right by the customer. The worse feeling is that I m feeling like I m begging for these stuff when it s my hard earned money I m spending. PLEASE STAY AWAY if you know what s good for you.

This company is by far unprofessional and lack cus...

This company is by far unprofessional and lack customer experience...I went there to purchase a car and Christopher saucer was super unprofessional, after not wanting to help me find a car he handed me his card stating he was sorry he couldn t help me, he lacks knowledge and jus don t care... I was persistent because I really needed a car and they ripped me over secretly for $1000 and pretty much kicked me out the door. I have a crack in the windshield of my new vehicle and they failed to fix it correctly, if I didn t have a we owe you form I would be totally screwed...long story short, Im not big on writing reviews but I wish everyone would read and save themselves stress by taking notice of everything and getting proof of everything if you purchase a vehicle from here and stay far away from Christopher saucer he doesn t need the money because he tells his customers he makes way more money than them and give out their confidential information.

Met up with Ben who was my salesman. Best salesman...

Met up with Ben who was my salesman. Best salesman I dealt with within the 2 months of car shopping i had went through. He was just chilled and did not try too hard to push a sale. He was attentive to what i was searching for and provided specific details. I narrowed down the specific model i wanted and he provided excellent options.
His partner Ms.Jones, is the perfect person you'd want to be around. Made my wife and I feel like we were in Louisiana. Great atmosphere, stress free.
Jawon, detailed the car immaculately, you'd think i bought it brand new. He's an artisan in car technology. Was very acquainted with every detail the car had to offer.
Overall, the whole team had real cool vibes. Maintained their professionalism through out the whole process and made the process worth my while from beginning till i drove off the lot.

However, don't let the chill vibe fool you. These guys' negotiation skills are on point so you gotta be prepared. But they'll work with you till you meet common ground.
Kudos to Rod (the manager), he made sure my purchase was worth it!!

IVE BEEN HERE COUPLE OF MONTHS LOOKING FOR A CAR T...

IVE BEEN HERE COUPLE OF MONTHS LOOKING FOR A CAR THEY SOLD ME JUNK LOOKS CLEAN IN THE INSIDE BUT I DIDN'T READ THE REVEWS COUPLE OF DAYS OF DRIVING ENGINE PROBLEMS NO FLUIDS IN THE ENGINE ANTIFREEZE LEAKS POWER STEERING FAILS . THEY DIDN'T EVEN HAD A CARPET FOR MY CAR it seems like they brought this junk in junk yard to sell me..I SHOULD HAD READ MY REVIEWS

Kia of Union City

Kia of Union City

4.4