Michael Koenig

Review of Kia of Union City

Scheduled to have oil change and new key fob progr...

Scheduled to have oil change and new key fob programmed. Booked on line to get 10% discount. Dropped car off at 9:00am. Had to call several times after 3:00 to see if car was ready. Placed on hold and no one answered until third call. Asked on the phone if key fob was programmed, and they stated yes. Picked up car and key fob not programmed. I did not receive 10% discount. Person asked me to come back, they really did not care. Had to bring back car another time. When I did it took them 15 minutes to program key fob and they wanted to charge me $135 when the quote was $55. Manager approved $55. Place is dirty and the employees really do not want to be there. Customer waiting area very dirty and bathrooms were horrible. They need to take pride in their service area. I will never go back.