Kia of Union City Reviews

Great selection of cars and friendly staff. Definitely recommend this place. They got me approved at a low rate and the whole process took less than 2 hours. Kudos.

Erika Wallace, Damien, Jawon, Waddell , Thank you all very much for being so helpful in purchasing my first car. You all are the best.

Had a great buying experience. Shout out to Winston Watson my salesman. He was not only informative but he was great with follow up calls until start to finish.

Got a car here back in 2014. ALWAYS get their cars looked at by another mechanic. They really pressured me to take the car without having someone else look at it and I was foolish enough to do it. Not very respectable or ethical... I've always regretted getting that car.

I had a great experience with my trade-in and purchase with Derrick "DC" at ALM South. He was accommodating, courteous, and professional. I would recommend buying at this dealership. Derrick (salesman), Chris (sales manager), and Tony (financing) were all a pleasure to work with. Make sure to ask for Derrick DC when you walk in and he will take care of you.

I had a great experience at ALM South today with Sam, Frances, Sabrine, and Jawon! Thanks guys!

Rod did a fantastic job taking care of me and everyone at ALM South is friendly!!

Jawon the delivery specialist was awesome, and Tom.

Stacy, Jerry, Jason and Janice were extremely professional and helpful with my purchase.

I scheduled an oil change service and they did not have all the parts nor the equipment to complete the job. I am disappointed.

Omari and Bruce were great helping me select the car.they were very friendly in assisting me. Kareny also was very helpful in helping me get my car set up. It was an overall great experience.

Amazing dealership.
Special Thanks to Derrick Rose and Sabrina
extremely helpful and made the purchase painless. Also can't forget Jawon, delivery specialist. Felt comfortable with all the cars features before I left.

Demarcus, Waddell, Jwanon were very helpful and knowledgeable in making our car buying experience GREAT!

Road tripping with car troubles is always a terrible experience however ALM Kia definitely changed that. My service advisor, Alex, was very knowledgeable and simply took care of everything. I was on the road quickly and there were no surprises when I paid for my services.

I purchased a Kia Soul from AJ at ALM Kia South and his customer service is phenomenal. Fast, courteous, honest, professional and friendly - making the purchase experience easy and pleasurable.

Customer service was great!!!!!!!! So happy with my purchase.

Great service. Fundrail Quimbley Jr
Jawon shaw Anfernee donaldson...please check them out if you need a car.

I've had an excellent experience!!! The sales rep team is the best they made the car buying process so easy for me. I highly recommend ALM of union city for your next car buying experience!!!! Big shout out to Mike Ugo Mike mgadoo they are the best!!!!

Love there service Tony , Jason, Emerald was the best would refer and one to this dealer ship Emerald was the best representative I love her personality a sweet heart Thank a lot guy's

Great experience Love the energy in the facility and the service was amazing. Big thanks to salesmen Derek Rose Jawon Shaw, and Janice!!!!! Good experience for a first time buyer like myself !!!!

Everyone was nice and very professional. I would recommend Ben Reives buy a car from him. I work with Jawon Delivery specialists and Waddell in Finance.

ALM South is a great dealership. They worked with me although I changed my mind a lot on what car I wanted. When I finally had the right car, they walked me through everything and truly looked out for me. I appreciate them for this. Ms. Jones and Damien are exceptional!

I had such a great experience here! The car I had originally wanted was no longer available, but Marc was so great and helped me find another car with all of the features that I wanted! He was so patient and I could tell that he really cared about helping me. With his help I ended up getting an amazing deal on a car that I truly love! Thank you so much Marc and ALM!

Great atmosphere to do business, friendly people committed to making the sale right for the consumer. Drove on hour and half to get here and it was very well worth it. Purchased a Jeep Wrangler Unlimited and very thankful they made the deal great for me, as well as my son.

I have good service at Alm Kia South from Jose, Waddell, and Jawon.

I would not recommend ALM South to anyone. We went at the beginning of February for a 2015 Honda Fit that they said a few hours before was available. When we arrived, it had apparently been sold within that time. They offered us a 2017 and of course jumped up in price. No biggie, we test drove it, loved it, and made the deal. The man in financing was impatient with any questions and did not explain things well. That was fine because I had my new car, right? Of course not. I drove the car for about two weeks, then the temporary tag went out. I called a week before it went out to prepare what I needed to get my real tags. It is April 23rd and I still have not received my tags and haven't been able to drive my car since the end of March. I have called and called and ALM says they needed this form and that form from me. I'm wondering why we didn't sign these forms while there? I will not be able to drive my car for another month because my deployed husband has to sign something that they should have had us sign there. I was told to call corporate to see if there was anything I could do and the customer service was terrible. They were very short and didn't listen. I love my Honda Fit. I just wish I could drive it.

Wow, I have to say Rianna,Steve,Mark and Jawon has been spectacular here at Kia in Jonesboro,they were respectful professional and very nice. I recommend them to everyone.

Had a little trouble finding the parts department. After that is helped professionally.

Let me tell you about my experience with Atlanta Luxury Motors South 4310 Jonesboro Rd, Union City, GA 30291. So my wife and I have been shopping for a car. Usual deal, we have some money to put down, we have a car to trade in, and we need to finance some. We are shopping well within our budget, and we know what we want. Essentially, all anyone has to do is find us the car and take our money. The process had been going well till we came to Atlanta Luxury Motors South.
So on Thursday, my wife found a vehicle she wanted on the ALMS website, and wanted to go take a look at it. So we drove 87 miles from my house to the dealership. She took it out on a test drive with one of the sales people, and liked the vehicle. We said we wanted to have someone come take a look at it. The sales person then went into a story about how some people from Mississippi were coming to look at the vehicle in the morning, however if we wanted to put down $1000 (non refundable) they would hold the vehicle for us. We said we weren't ready to do that yet as we had someone working with us that we wanted to show the car to first. We understood that we ran the risk of losing the vehicle, and we weren't ready to commit. So we went home, and told our friend about it, who made plans to come down and see it at 11am on Friday.
So fast forward to Friday. Our agent shows up to look at the vehicle, and takes it for a test drive. As she comes back, she starts to work on a deal on the car and begins to negotiate a deal on the car. A deal is reached at a certain price, we agree to it, and since we weren't there we placed the $1000 deposit by phone to hold the car for less than 24 hours till we can come down and buy it. The deposit agreement even states they won't sell the car to anyone but us during the hold period.
Immediately following this deposit, another couple comes up and tests drives this vehicle. They then come back, and apparently made an offer for the sticker price, because our deal and deposit was immediately rescinded, after taking our money, and our car was sold to the other people. This was strike one, and was absolutely unacceptable. However, it gets worse.
Following this disaster, everyone involved is angry. The sales person then tries to find another vehicle for us, and make a good deal for us to make up for the rudeness. The sales person in this scenario actually does a good job, but the sales managers here seem to make a living ripping people off.
He finds us another deal, and offers us an excellent offer to make up for it. We then get this deal completely done on the computer and everything typed up. We are happy enough with this situation given the circumstances. We then place a second $1000 deposit (the first one was refunded to us) to hold this deal till Saturday morning.
So Saturday morning comes up, we drive a second 87 miles one way to the dealership, and walk in to complete the deal that we had made, on the computer, with the sales manager on Friday. We walk in, happy and smiling to make the deal. After a few minutes, the sales manager comes over again, and says the deal they made yesterday doesn't apply, and they are going to charge us $2000 more than everyone had agreed to yesterday. This is twice in 48 hours this dealership had completely reneged on a deal, and broke their word with customers. Two deals were broken between us and this dealership, both in violation of written documentation they provided to us.
During this final conversation we were told the following things:
"No one is getting screwed here"
"We don't do holds here"
"You know your trade isn't worth what we were offering for it"
"I'll refund your money when I'm good and ready to do it"
Worst of all, the sales manager turned to our sales person, who was trying to do the right thing this whole time and said "MJ is going to get fired as soon as you leave here". If they treat their employees this way, right in front of a customer, what are they doing to their customers?

I had a good experience with Damien, Armani, and Jawon. They were very professional and knowledgeable to all my vehicle needs. Thanks gentleman for your service. It was greatly appreciated.

Awesome experience and easy service thanks to Brandon, Donte, and Jawon..love my new Sorrento

Salique was great! Helped alot in getting everything set up with the paperwork!Jawon showed me the car in great detail! Very good experience would most definitely buy another car!

Thank you Aaran, sabrine, and Jada. You guys were amaxing and made it a wonderful experience!

Great job!
Sam jawon! Delivery specialist Larry

Swift service and outstanding sanitary conditions in facilities.

Loved my experience! Nicole, Jawon, and Tim did an amazing job and they are truly an asset to this company.

Very quick turn around. Quickest oil change/tire rotation I ve received in several years from any place. Great customer service. Highly recommended. Jeril Lymon was my service advisor and was extremely helpful and quick!!!

Over all they were very helpful and polite. Also.Shannon helped save me some cash. Marcus and JT did an awesome Job on sale
Jawon the delevery specialist explained everything to a T

Chris Gantt
Rashod Middlebrooks
Jawon Shaw

Great customer Service and hard workers they didn't stop until they made happen for me
Thank you

Kevin Elder was great in sales. Jawon Shaw was the bomb! Rashad. Middlebrooks explained contract to a tee. I will refer all I know to ALM!

Great experience I had today!! FIRST AND FOREMOST....let me say THANK YOU to GOD!! And then to Kalan, Richard, Waddell and Jawon for making my experience stress free!!!!!

Chevy did a good job and was very happy with service Jawon delivery specialist did a really good job

When I say Excellent service that's what I mean. From Beginning to End my experience with Sales Rep Antwon Smith was Amazing.He asked if I knew what type of car I wanted. Once I told him; he jumped right into action and found a new 2018 Kia Optima. Can I say Loving my new car. The financial guy Skip was really Great. He explained the package so I wasen't confused. He was very friendly. Last but not least Miss Jada; explained the features on my New car which I'm so excited about. She was very knowledgeable..I like that. ,When I say professional and courteous that's what I received. When you encounter a team that gives you Exceptional customer service; you have to acknowledge them. If your in the market for a new car Don't hesitate to visit ALM Kia of Union City and ask for Antwon Smith. Thank you ALM Kia. I will be back

Jose Jawon and Richard were outstanding. Loved my experience. Will definitely recommend to family and friends.

The best experience!! Antonio was the bomb texting me how to work everything!! My sales lady Perciffany was so welcom I ng and helpful. Thanks girl!!!!!! Thank you all!!

I had a great experience working with the whole Alm South. They will get you in and out and is willing to work with you. Jawon, Kalan, and Brandon

Samuel Rashod middlebrooks jawon fundril good salespeople

The associates were very friendly and proffesional. They moved me right along and took care of business until I had the car that I wanted.

Wasn t happy about having to buy a new car but after a week and half of of looking my son sent me to ALM. I m so happy he did. I worked with Nicole she was great. She was patient with my frustration and worked very hard to find me what I wanted. She found me a good car at a great price. Wendell in finance did a great job making sure I understood all the paper work and Jawon did a great job explaining the working of all the bells and whistles on the car. Good people, good place.

I purchased a 2018 Hyundai from here on December 20, 2019. I have to say Marcus Peoples and his brother help me get a vehicle when I really needed one. They where very helpful, outgoing but very professional. If you are in need of vehicle go see Marcus Peoples.

Antwon and Jada were very helpful and professional, great customer service.

Jawon and Ben was great made me feel very comfortable and really paid attention to our needs and what we wanted. Rod closed the deal and helped us get a price within our budget. We walked away with two cars and huge smiles on our faces. This dealership was a blessing after going to so many others tirelessly. And they have the best mileage for the price.

This was the worst experience I have ever had. I will urge everyone to NOT buy a car from here. The finance "department" is unprofessional and will have you waiting for hours on end. I can barely say its a department. The finance manager is rude. He is a big guy-I forget his name. The salesmen are helpful but it is clear that this place lacks a system. They sit around and talk. I do not expect any of the salesmen to last here because they are great but the place is run by unprofessional people.

When walking in, the receptionist didn't greet me. She barely raised her head. No one asked me if I needed anything. It wasn't until 15 minutes of waiting around just to see if anyone would acknowledge me, that I bypassed the receptionist desk to go to the desk behind it. I asked the guy if anyone could help me. He said "anyone" could. He was saying it sarcastically. However no one was around.

I was a bit irritated by then. I don't know if it was a vibe that I got or this place is just that terrible upon walking in. The finance department will try and fast talk you. So, be mindful.

If something doesn't feel right, it isn't right. The cars was priced reasonably, but they try and mark up the price. The receptionist, the female saleswomen, and the finance department- STAY AWAY!

Very unprofessional. Bought a 2017 Ram from here and the back window was replaced with regular glass instead of middle window. I didn't know until the paperwork was done and they didn't reduce my down or accommodate in any way! Then handle broke off door had it replaced, come to pick up and my R was missing from the ram lettering. So I had to wait for them to order the dam R. If you think I'm lying call them they answer the phone ALM KIA that's it, no hello, no name, no kind of greeting

Amir K salesperson
Jawon delivery specialist
Waddell financing

Irian Jones, Jawon Shaw, & Shannon Greene worked wonders with me at ALM South. If you go to ALM South ask for Ms. Jones. Jawon was thorough when going over the vehicle. Shannon was excellent with handling the paperwork.

I purchased a 2019 BMW X3 in June. I paid the for the dealership to handle title and registration. I have yet to receive my registration nor has my bank received the title. The dealership has left me on hold for any calls that are not relevant to their sales department. Let me be clear that I have exhausted all efforts, to include using the website virtual chat (leading to a conversation with another sales rep who would send my issue up. ) My temporary tag expired 07AUG20 I have been told by the dealership extensions cannot be issued. I will be relocating out of the country for an extended period of time in the near future, and I will be leaving a paperweight in my driveway. If your purchase is time-sensitive, Spend your money elsewhere.

Wonderful EXPERIENCE Barrett Feilds Marc Starks were outstanding. Jawon Shaw show Me everything to know about the car he was AWESOME

Some cool people and excellent selection of cars. ALM South has alot of cars. Lol

Demacrus Salesman
Jawon Delivery Specialist
Waddell
Helped a lot and gave great service

First of all, RAY was THEE BEST sales person I have EVER DEALT WITH. Very professional and personal.

Kareny was also an asset to us. Very professional and courteous.

My wife and i will most assuredly be back for our next purchase!!!

drove 3 hours for a vehicle that was 'not as advertised'. the management response to the poor quality of the vehicle was to 'buy an extended warranty' did not have a good feeling about the team wanting to assist the customer. almost felt like it was buy the vehicle and best of luck mentality.

I received the best customer service ever ! My process was easy and quick ! Stacy , Ms Jones , Jawon , and Waddell is the best and provides surberb customer service !

Perry was really helpful and was available for interaction through emails. Everybody were really helpful and overall good service provided. Thank You Kareny You were great .

Overall experience was excellent. From Winston ,Sabrina and Juan. Made it easy. Thank you.

Worst experience ever! Called and made an apt with the service center to get my car repaired and they told me to bring it in at 1pm. I had to work so I arranged to drop off at 7am and pick up around 5:30. Got there at 7am. Was not greeted by anyone nor given any names or paperwork. Gave my keys and off to work I went. No calls or nothing from service provider all day. Finally decided to call around 4:30 when I got off and at first, no one even knew where my car was and I kept getting asked who was my service provider. Apparently they couldn t pull this info in their system. Finally found it and I was told the service provider Jason didn t even touch my car! Never once called to update me on anything! and then he left for the day with my car completely unattached so now I had no way of getting to work nor my child to school. Worst service ever. DONT GO HERE!

The customer service was great, the dealer I worked with made the process very easy and straight forward. Once the sale was final they had another associate explain the car and show me all of the features and how to operate them. OVERALL WONDERFUL EXPERIENCE!!!

Joe Jones at ALM my homie for Ala delivered excellent customer service in my car buying experience. Jawon the check out guy showed me the ropes with my new purchase. These guys are excellent at what they do and I highly recommend ALM to anyone who is looking for a great car buying experience. Thanks guys!!!

Great car buying experience. Great place to do business with. Go see Tyrone. He will take of you. Sabrine will take of your financing needs. Jawon will teach you everything you need to know about your new vehicle! Go see them today!

Nice staff and nice cars. Sabrine took care of me and got me done at the payment I wanted

I would recommend ALM South to anyone looking for a car.....very professional staff....Omari Jawon and Antonio were great to work with!!!

Excellent experience, very helpful. Sales Representative. Winston Walker and Delivery Soecislist. Jawon

My salesman was Dennis Neblett. He was so awesome, and even went to multiple dealerships to get the car I wanted. Please come see him, you will NOT be disappointed, and he can get you a car from any ALM location. I had a great experience with ALM South. Also many thanks to Sabrine Aros in financing for working even on her off day to get the deal done.

Everybody I came in contact with was very professional, helpful, and courteous. I work with Dakkari, Waddell, and Jawon. I recommend Alm Kia Sourh to Family and Friends!

Outstanding service !! Great job !! Omari and sabrena and jawon

My experience was awesome. I dealt with salesman Tyran Benson,my financial person. was Janice Fr, and Antonio Brownlee was my delivery specialist. Will recommend ALM to family and friends

Great service. Had Antwon Smith help me out get my new car. Quick and easy. Jawon the delivery specialist help me out as well with show me the features.

Wonderful people and wonderful experience with- (Emorald,Janice,and Jawon)

I purchased my car from ALM and the staff was outstanding. It was such a pleasure to work with Kevin Elder, Jawon, and Waddell.

I had a good experience. They made sure I came out on top . Jawon the delivery specialist,Rod and Emerald took good care of me and my wife, we walked out with 2 cars

Painless is the best description. Everything is as they spit was and Chris Gannt is the man

9/29/2017! Shout out to Shakeem and his manager! Because of you guys, I bought my first car from ALM Kia South! I will never forget this experience. Also shouting out to R. Middlebrooks and Jawon Shaw. You guys are awesome! 2017 Nissan Altima!!!

Awesome people Nicole was great and Marc was wonderful, jawon taught me all about my car thank guys

Rose ,Jose, Jawon they were all respectful and helped me understand what was going on and features of the car

Jasper & Jawon exceeded all expectations with our car buying experience!! He was the first person to assist us and I felt he stayed with us the "whole" time. He had a great attitude and personality. I would recommend him and this dealership. Great service!!!

It was a smooth experience. Got everything that I needed and walk though was cool. Jawon filled my tires and gas for me and Marc and Odell got me in and out.

I had the absolutely best Customer Service from Mike in service. I was a nervous wreck when I spoke to him over the phone about my vehicle. I just knew the issue was going to cost me a lot of money and I was just unsure if I could trust the person who answered the phone. Well...YES you can trust Mike. He listened to all my rambling (there was a lot), asked me questions here and there and then asked if we could set up a time for him to look at my vehicle. When I got there I was greeted by the biggest man with the greatest smile I have ever seen. He was polite, reassuring, knowledgeable and frankly I felt safe with him. He inspected my vehicle and explained what the problem was in terms I actually understood. He gave me options on how to correct the issues and we set up a time to have the work completed. I have never had the respect with other service technicians as I did with Mike. Well done ALM Kia South for having Mike on your team!!

I have never been so disappointed at service in my entire life. This is the absolute worst. I made an appointment on Monday my appointment was confirmed on Wednesday and I arrived on time early even 15 minutes. I made the appointment for first two recalls second an oil change and tire rotation. The intake person, not impressed enough to remember name, failed to do her due diligence and check the system to confirm info given to her and see what the car was there for. On top of that she mentioned to me that they take walk-ins as priority over appointments because they got there before you, so I asked why make and confirm appointments. No good answer given. I waited two entire hours for an oil change and tire rotation just to find out my recalls had not been completed. I ask could I be pushed forward so that I'm not waiting another two hours.Then instead of coming inside to tell me that it will be another two hours they will be holding me hostage this intake person,again not important enough to remember name, calls my phone to tell me as if I left the building. It was very unnerving further irritating me. The only thing that was ok about this visit was the transparency of the manager. He knows where the issues are and also knows that incompetence is not an excuse. I would like to see walk ins wait like any other business makes them wait and allow planning appointment makers to be priority. I am writing this in real time. I arrived here at 8:45 it's now 12 I don't plan to ever come back to this location. I will more likely go somewhere North because ALM Kia South is not the move. Oh and I still have about 30-45 minutes of wait time left. The chance of me returning is 0 period. I had to give one star I guess that's for the manager

Excellent service from Kayla, Waddell, and Jawon. 2nd car purchase from ALM.

I was very pleased with my service thanks to leteefa Tyrone and mike

I bought a brand new car here. They were friendly and fake before the sale, but afterwards they were extremely rude. They did not give me an owners manual or warranty manual. They only gave me one key. They did not want to detail the car. They would not answer simple questions. They ignored me. They even gave me bad looks and were very unprofessional. I would never go back to this place for anything. I won't even be going back for my free oil change. I wouldnt trust these incompetent people to handle anything. I hope others will stay away and save themselves some stress. I've had better customer service at Walmart. We were in the market for another new suv as well. They lost our business for the second car purchase.

My daughter purchased a 2018 Altima, we have spent over a year attempting to get repairs completed that the dealership agreed to do. When we phone and speak with the service manager we are told they need to look into it why it wasn't completed. The guard on the bottom of the car finally came completely off, because the tabs were broken from the first repair attempt in May of 2019, the sensor still has not been replaced and we have to listen to constant beeping in the car. The car had been wrecked prior to her purchase and was not repaired properly to begin with it.