Volvo Of Danbury Reviews

Wonderful dealership to work with - always friendly

Salesman Tommy Jannetty and Volvo Danbury team went above and beyond to make me feel valued as an existing Volvo owner and gave me more than enough reason to stay a customer in my new lease purchase. I felt more than taken care of and know that I was given every opportunity for an amazing deal. The process was easy and I knew my business was appreciated with Jerry DiDomenico finishing off the transition all with a special touch. Thanks again - definitely recommend!

Carlo Juliano was wonderful, helpful and very insightful regarding
details of the autos. He really was helpful on pick up day setting up the Navigation/IT system with our iPhones. If there were 6 stars we would give him and the dealership a bonus star. The financing is great and the facility
is immaculate, friendly and impressive. Kenneth and Mary Pellegrino

We recently purchased a new car. Our salesman was Carlo Juliano. He was very knowledgeable and proffessional. He went above and beyond to get me the car I wanted. He was very friendly and easy to deal with making it a very positive experience. I will Definately be a repeat customer! Great job. Love my car. 5 stars all the way

Wonderful service department, though we still miss Mike.

Carlo is an Excellent car salesman who just doesn't want to sell you any car but will literally take the time to hear you out and give the time of day to help you get what you actually want and need!

MELANIE SULLIVAN THE SERVICE MANAGER IS HORRIFIC! FIRSTLY, THIS "MANAGER" WOULD NOT LET ME GET A WORD IN EDGEWISE. WAS AWFUL AGGRESSIVE IN TONE AND NATURE. IN A CONVERSATION OF A MIRIAD OF AGGRAVATED UNDERTONES COMING FROM HER END I HAD TO FINALIZE THE CONVERSATION BY REQUESTING HER HAVE SOMEONE MUCH MORE AMIABLE CONTACT ME BACK REGARDING MY ISSUES. I WILL WAIT ON IT AND KEEP YOU POSTED! THIS IS A MOCKERY OF VOLVO CUSTOMER SERVICE AND STANDARDS! MY LAST EXPERIENCE WITH MICHAEL CERONE SERVICE ADVISOR WAS SPECTACULAR!

A very poor buying experience overall. I have purchased numerous cars over the years from several dealerships in CT, all of whom were more professional and customer centric. Volvo Danbury made several errors on crediting deposit and could not "find" a wire transfer that had been sitting in their account for three days. Still waiting for my registration several weeks later with temporary/transit about to expire. Good car, terrible dealership.

recently purchased a new XC60...the whole process was painless and easy (with most of the paperwork sorted via email and around a very busy travel schedule of mine). would certainly purchase from Volvo of Danbury again and would recommend them to friends and family.

Service is always a challenge. Have had several issues with the Danbury Volvo service department over time. Once so bad that they returned me my car without connecting one of the radiator hoses. So 1/2 mile into my drive home the car was billowing smoke. My experience with them has always been hit or miss.

Volvo of Danbury took great care of our servicing needs. Bill was very helpful and thoughtful xplained everything.

Wonderful service. I have leased and serviced a number of Volvos over many years at Volvo of Danbury. They are excellent and explain in detail everything that is being done to the car. I highly recommend them and, despite moving out of the Danbury area many years ago, I still go up there for all of my Volvo leasing and servicing.

Staff very professional and friendly. Sales Rep, Thomas and Business Manager Jerry made you feel comfortable and go out of their way to work with you to give you the best deal. Everything was explained very clearly and answered all our question. Definitely look here for your next vehicle.

Leasing my new S60 was hassle free. I came in looking to replace my V60 thinking that I would probably lease.a new V60 or XC60. However, Chris found me a 2019 S60 at a.monthly lease less than what I was paying. I thought I wouldn t like a sedan but after taking the car for a spin I was sold. The S60 is fantastic. R Design and Polestar. Really great to drive. Overall, I was very pleased with the experience. This is my third Volvo. Great cars and great service.

Absolutely the best car buying experience the I have had. I felt throughout that I was being treated honestly and that we were being listened to, not talked to. Every facet of the process was excellent and with us, the buyers, in mind. Please consider this dealership for you automotive needs. They were somewhat out of our area, but well worth the time and effort to engage.

Everyone was pretty responsive including my main sales rep Rocco. I did have to keep calling for check-ins but I assume that the staff was very stretched thin and busy given the crazy times. Overall it was a positive experience and after some negotiation I felt I got a good deal.

Quite possibly the best experience I've ever had buying a car. I had gone to multiple locations in CT and NYC trying to find a CPO Volvo for a good price at a trusted location. I was lucky to have waited as long as I did after finding the model vehicle I was looking for with low mileage and at the best price I could find. The salesman Greg as well as the rest of the staff were friendly and accommodating answering all my questions as well as allowing me to extensively test out the vehicle while never being pushy making the whole experience relaxing and fun. I would highly recommend this delearship to anyone looking for a place to get a new car.

Great sales team.
UPDATE:
I've now owned this vehicle for two years.
As for the service dept, Melanie Sullivan the Service Manager is incredibly helpful, and will make sure everything gets done the right way!

This was a completely pleasurable experience. I am a lifelong Volvo fan and would probably never buy another brand of car, other than perhaps a Porsche. Carlo at Danbury Volvo made the entire experience easy and straightforward and I can not thank him enough. If you go there please ask for CARLO, you will not be disappointed with the deal and subsequent service you receive!

Carlos Juliano was an excellent salesman. It's his customer service and attention to detail that keeps me in a Volvo car.Thank you Carlo!!!!

Dealership is beautiful! Very nice and friendly staff with good positive energy. I definitely recommend this dealership, not your typical car dealership. They really go the extra mile for their customers and it shows! Go check them out if you re in need of a Volvo.

You know most places selling cars try to connect with people buying cars! Not this dealership! Late to return calls or emails, poor follow up, lies about next steps to receive a purchase agreement, I finally gave up! From the other reviews looks like I should have worked with Carlo instead I got Neel Casimir!

Found a pre-owned car I wanted to purchase on their website, called to make sure it was still available and was told that it was indeed available and was told to come on in to take a look. Immediately I drove an hour to the dealership only to find out they had sold it out from under me. I'm sure they had another interested party, and offered it to them first, but didn't bother to tell me about that. Complete waste of my time. Typical sleazy salespeople.

Thank you SO much for a professional, timely and courteous service today. You have earned me as a customer.

This dealership was impeccably maintained. The sales staff worked seamlessly as a team. Our sales consultant, Rocco, far exceeded our expectations. He was friendly, attentive and helped us to arrive at a sales price quickly. I would make the drive to Danbury Volvo over Westport, you ll be very glad you did.

We recently purchase and XC90 from Rocco and this location. Overall experience was great. Rocco and the team were great and really accommodating. The new car is also fantastic. If you are looking for a premium car you should definitely go here.

I recently bought my first Volvo from Danbury Volvo,.my sales person was Carlo Juliano,.he was truly fantastic! He knew everything about the Volvo XC 90 I purchased,.he was supported by all the staff,..my wife and I where very pleased...Thank you Carlo

My experience working with Carlo could not be any better. He is very knowledgeable about the cars he sells, and goes out of his way to make sure your requirements are met and expectations exceeded.

Volvo of Danbury, custom service is top notch. There laid back, helpful, and punctual with there service. I enjoy doing business with the staff there.

Great overall experience once again with the service department at Volvo of Danbury. They are friendly and professional.

I have been looking to trade in my Volvo for awhile (which I originally purchased from Danbury Volvo) and just kept going back to their website to check on available vehicles because I really liked working with them. From their service to their sales team they are a super team. Rocco has been a joy to work with! I found my car on Friday and just picked it up on Monday. Everything went smoothly and I highly recommend!

Our recent experience with Danbury Volvo, Rocco, Melissa and team was thoroughly professional and pleasant. They were all so helpful, knowledgeable and found the exact vehicle we were looking for. If you want a dealership with a team that goes above and beyond, then I recommend Danbury Volvo.

Great experience from start to finish. Neel Casimir was fantastic and was instrumental in getting me a great car at a really fair price.

Amazingly good, honest service in an excellent facility. They took me in when other dealers played the "we are busy" game and got me going superfast. This just became my go to place for servicing needs.

Great way to spend a couple of hours getting your volvo maintenance. Folks in a Danbury are all great!!!

Excellent customer service. I bought a used 2012 Honda Civic, and I'm absolutely in love with my new car. The employees made buying my first car a very easy task. The finance manager was exceptional, and worked with me to get a good interest rate. Kevin was my salesman and he was very friendly and gave me a great deal.

I purchased my Volvo XC70 at Volvo of Danbury sixteen years and 200,000+ miles ago! I've had every servicing done at their location. They continue to impress me and have truly only gotten better through the years!

Courteous, professional, accommodating, knowledgeable, thorough (to name a few) and ... most importantly ... trustworthy! So many people I know say they don't trust dealership service departments BUT I have never doubted the integrity of Volvo of Danbury. On the occasions when they do approach me about an unexpected repair, they patiently explain the what and why and it always aligns with what I've been experiencing and/or noticing. This helps me feel confident in giving them permission to do the work.

Bravo!!! Let's get her to 300,000 miles together!

Great experience with Volvo Danbury. Rocco helped with the sale, great product knowledge and very helpful walking me and my wife through the car and all it s features.

Amazing car buying experience! I don t understand how no other dealerships treat there customers this way! Believe me we went to them all! Tom Jannetty our dealer is fantastic! Not pushy let us make our decision on our own! Jerry in finance is just as amazing! Made sure we had everything we needed! I can never picture myself trying to buy a car anywhere else in the future! We are Volvo s for life now!

This dealership is amazing! Check them out! I couldn't be happier with how they treated me. Truly the best experience. Rocco and Jerry, I thank you again!

Excellent service. I love the car. Carlo Juliano was my salesman.

We have bought four Volvos from this dealership. Each has been a pleasant and straight forward transaction. Tucker is our our favorite sales rep. Service department is top notch as well. They do not have a big turnover, which from a consumer's point of view is valuable. Through the years, we have gotten to know Mike and Rob (now manager), and it's always been pleasant in every aspect.

I just bought an S60 from Tommy and couldn t be happier with my experience. He was very knowledgeable about the brand, attentive, and I never felt like I was getting the hard sell . The whole process was enjoyable and did not take too much time out of my day. I definitely recommend buying from Volvo of Danbury!

Efficient, nice, and easy. What a pleasure to deal with the service department during these trying times. Well done and thank you.

I have bought three cars from this dealership. They are great to work with and service department is one of the best I have ever dealt with.

Great overall experience with no additional stress or pressure to make a decision. I couldn t have asked for a better sales experience walking onto the lot.

I had a great initial experience buying my car. I bought a used xc60 from Greg in February 2020. Once Coronavirus hit, things took a bad turn. I live out of state and it took over 8 months for me to get license plates and registration. Now that I finally have the plates, I've discovered that I was not given all the hardware required to attach my front plate. I'm very happy with my car (other than a break light going out the same weekend I got it), and I had a very positive experience with Greg, but everything else has been extremely stressful and soured the entire experience for me.

I was scheduled for an oil change. Before my oil change I broke my right side mirror. When I called to see if they could fix this they said yes, please swing by to take a look at it prior to ensure we have the correct part. When I went buy the very nice gentleman told me it would be around 5 hundred dollars to fix. I said ok. That day I went online to see about leasing a newer Volvo. I received a call from a sales associate shortly after. I explained I would be there the following day at 10:00 am for service. Great we will talk then. I showed up for my appointment at 10. At 11:20 the service guy comes to tell me the mirror was going to cost around 1,200! A big difference from 500. I told him not to fix it as I was considering upgrading my vehicle. I proceed to wait until 12:40 for a simple oil change . Not acceptable. The whole time I was there the woman I spoke to the day before about new cars never acknowledged my presence. I left a tad annoyed. Got home and around 2 pm got a call from the sales associate saying hi I thought you were coming in this morning! I told her I was there for hours, and not happy with my experience. She said well if you want to look at cars let s me know
I come from owning Audi s for 12+ years. I switched but will no longer be looking for a new Volvo. The car is great. The service is not. Service is a big part of choosing a car. A new Volvo I was looking at is 51 k. Not cheap. But the service is low budget!

From the minute we entered the dealership we received a welcome and met chris our sales guy-knowledgable and accommodating no pushy sales he found us exactly what we wanted- in a vehicle-our trade in value was fair as we checked another Volvo dealership at first- Neil the mgr was easy to deal with as well-top notch dealership-hope to purchase another Volvo summertime

Rocky.. one of their salesmen... was fantastic!!! AAA

I had the opportunity to work with Rocco T. at the dealership. He spent 4 hours with me the first visit to find me the perfect vehicle to buy for my wife. He was more than accommodating and extremely knowledgeable about the cars he is selling at their dealership. The way the whole process went, Danbury Volvo earned a customer for life. Thank you again Rocco!

We recently purchased a XC 90 from Danbury Volvo. Our sales person was Carlo. He was a great salesperson , honest and trustworthy. He was great on advantages over other models and brands and Visa versa. We have never owned a Volvo before but are excited about our purchase. Thank you Carlo and Danbury Volvo

These people are shmucks, especially the boss. They are very rude, seedy and unprofessional. Take your business elsewhere.

Great dealership for both sales and service. Wonderful experience with Jim Salkin to get my second Volvo. He was efficient, attentive and pleasure to deal with.

Carlo at Volvo really went the extra mile to find the right car at the right price.
Thanks Carlo!

One of the best experiences I have had at all of the dealerships I have been to. Greg from the sales team went the extra mile to get me the exact car I was looking for. They gave me a sweet deal as well. Most pleased with the car buying experience here and would certainly recommend.

Had great experience with Carlo Juliano. Got a good deal and would definitely go back

Danbury Volvo explained and clarified 60K service would be comp'd. After service, I was charged. This company is dishonest and I would never recommend Danbury Volvo after my 12 years of dedicated customer loyalty. This is my 3rd Volvo and my last!!! The service department is dishonest and I am extremely disappointed after many years of good relations.

Just purchased a 2020 xc60 t5 from this dealership, couldn't be happier. My salesman was Rocco Turchiano, low pressure and a pleasure to work with.
Rocco fully explained the many features of this very complex car, I felt very comfortable driving off the lot.

We were very pleased with our purchasing experience and in particular we felt that Chris Martin was very professional helpful and knowledgeable about the vehicle we were interested in.

Chris Martin was very professional and really worked with me to ensure I got the car best suited for my needs. Very smooth process. Would buy from him again.

Carlo and Jerry were such a fabulous team to work with!! Super thorough, informative and not pushy! Carlo is someone I ve already referred several friends to - I will definitely be back in the future for my next Volvo!!!

My husband and I just purchased our first Volvo. Carlo, the sales person, was very helpful in assisting us in choosing the right car and options. He answered all our questions and addressed any concerns. Very happy with the service.

I love Volvo Danbury. I live 20 miles away & this location is certainly not the closest to my home but I buy all my cars here and all my maintenances is done here. Chris is the best sales consultant I ve ever worked with. Super knowledgeable and not pushy. Jerry in the finance department makes everything seamless at the time of pick up & is always looking to find you the best deal. Lastly, Melanie in service is wonderful! She over extends herself to make service convenient and prompt. I recommend this location over and over! Thanks Volvo danbury!

Looking for a good experience car shopping, Volvo or Alfa-Romeo in Danbury is the place to visit. Friendly, personal attention with no hype or sales pressure. They will help you figure out the best vehicle for you in there fleet. Give them a try, I bet you'll be surprised.
Paul and Annette Jensen

We recently purchased a Certified Pre-Owned Volvo S60 from Chris Martin. We are from New York and Chris went out of his way to make sure we had a great buying experience and our time in Connecticut was spent efficiently. His communication was excellent and we love the car.

First let me say the salesman was great. He was very nice and a pleasure to deal with. Once the manager came in on the deal it soured quickly. I'm not sure of the managers name, but he was the manager of used car sales. Basically the car obviously had an accident (not on the carfax) and had been repaired very shotty. When I inquired about it, the manager came out. He denied it about 5 times, then goes "oh I remember, it did have damage but we had our mobile paint guy paint it in the parking lot". I say I was a little concerned. Now here's the kicker. He waves his hand in my face in a condescending manner and says "don't like it, LEAVE". The car was terrible anyways (and certainly a parking lot paint job is not the proper repair), but man I've received better customer service at McDonald's. DANBURY VOLVO, YOU SHOULD REALLY LOOK INTO YOUR NEW MANAGER.

Excellent service, the gentlemen who met me upon arrival did a great job with explaining the issue, kept me informed on timing to complete the job and made me feel confident

This was one of smoothest transactions I have had at a car dealership. I would not hesitate to call Chris and the team when I am back in the market.

I live almost 3 hours away and don't have a contact in this dealership. We did a deal on the phone with Rocco and it was the easiest purchase ever. I usually hate buying cars. Not this time, it was a pleasure! I would highly recommend you stop and ask for Rocco!

Professional and personable. Transparent and understands what is important to the client.

My husband and I bought an SUV today at Volvo with Carlo. He was a pleasure to work with- both efficient and patient. By far the most positive car buying experience I ve had. I ll be back next time we are looking to purchase a new car.

This service department is the GOLD STANDARD for the automobile industry!
I gladly travel 1hr each way to have Melanie Sullivan and her team expertly care for my car

This service experience far exceeded even my high expectations. In spite of a very complex and difficult situation, the service department was able to make the necessary repairs on my car in a very reasonable timeframe. I have always experienced extraordinary service at Danberry Volvo, but this was far and away exceptional. The service department and their staff or one of the main reasons I keep buying Volvos from this dealer.

We found it kind of funny that the sales gentlemen was clueless about the used car we looked at. He was telling us about options the car did not even have but in his mind it did!!!! Also very pushy and unprofessional. I should have read the reviews before I went here

The staff and customer service are exceptional at Volvo Danbury! Need a repair? They re on it. Need routine service. Done. Need a ride to work? All set. Questions? Answered. Exceptional!

Great service experience. Friendly, helpful staff. Easy to schedule the appointment. Work was completed ahead of schedule. Very nice facility. Will definitely be back.

I arrived and was pleased to be able to drive right into the service area that is more like an art space.White and clean and the technician was right thete to get a bit of information. Avery good experience.

I recently purchased the Volvo Xc60 and cannot say enough about the customer service. Tom was so incredibly helpful and made the entire process so easy! I highly recommend Volvo Danbury to anyone looking for a safe, efficient vehicle!

We traded in a 2016 Volvo and purchased a 2018 Certified Pre Owned Volvo , Rocco ,our salesperson is TOP NOTCH , very helpful, very patient, very knowledgeable , very polite , non- pushy , a pleasure to deal with !!!

I stopped by Danbury Volvo without an appointment to have a tire replaced due to a sidewall bubble. They had the tire in stock and had me on my way in less than two hours.

Correction on the date of my review, it was 2017 not 2016.

FANTASTIC experience with these helpful and knowledgeable folks. I would HIGHLY recommend getting a car from this dealership. Chris Martin was so helpful explaining all the car's features and took so much time going over everything. He was even happy to take my phone calls afterwards when I had questions. Thank you I love my Volvo!!!!

Friday around noon I called and let the dealer know I was interested in a Mini Cooper. I asked if the price was firm and if the vehicle was in good condition. I was told he would get back to me soon and advise. 3 hours later I emailed and called the dealership trying to finalize the purchase and couldn't get ahold of anyone. 30 mins prior to closing, 2.5 hours after original call, I was told that he was on the floor, that he would call me in the morning and the vehicle was on hold. I had plans that morning to go snowboarding but figured it was on hold so I'd be fine. I got a email in the morning, not a call, while I was on the mountain that a $500 deposit needed to be made to hold the vehicle. I email him and said any way I could make the deposit on Monday because I was on the mountain and didn't have my wallet. I received a email saying the vehicle was already sold by Noon! I went to my car and gave him a call by 4pm to make the deposit and was given the run around and was unable to speak to anyone of importance and to call back on Monday. Still no call on Monday after I was told I'd get one on Friday, Saturday and Monday.

Several emails later and pointing the finger at the costumer I was told that this wasn't their policy to hold a vehicle without deposit. Why was I told it was on hold? Makes you feel like the vehicle is yours even, guess not.

Here are the emails:

1:19pm

"Hello Chris,
Thanks for your inquiry and interest in the Mini..the vehicle is available and is in top condition. If I can help you please let me know

Best regards,

Kevin Kilroy"

I followed by calling at 1:20 PM since I work from home and a email 2.5 hours later.

"Are we thinking we can get something done today?

Chris Faerber"

His response 3:49 PM

"Still waiting for shipping quote Chris..sorry have been with a client on the floor...the vehicle is in perfect condition, we'll speak in the morning..I have it on hold

Kevin"

My response 5:30 PM

Sounds good, thanks.

"I want the vehicle so don't sell it on me :)

Chris"

His response 9:30 AM while I was snowboarding

"Chris..we do not have a shipping quotation from our carrier yet but I would think it would be around 1400 or so..the is no discount on the mini..the web price is the price. The vehicle is in perfect condition...I checked it out. If you want to hold it until we can finish the deal we do need a $500 deposit. Please advise

Best,

Kevin Kilroy"

I followed by a email and phone call when I checked my phone. Never received a call but had my phone on me all day for this purpose.

Piss poor communication and I felt a bad review should be the result.

Hate that they moved from Bedford Hills. They should have warned me but they didn t.

Another trip to the Volvo Dealer, now with the oldest Volvo we have. Very happy with their approach and repair. If repaired item gonna last, I will be ecstatic.

I have been here 2 times onxe for no heat wich they changed me $80 to look at then could not figure it out and said they would need at least 4 more hours of diagnostic time at 80 an hour to figure it out ended up at another Volvo dealer 45 minutes to diagnose a had head gasket the second time every light came on on my dash had car towed there again they could not figure it out after an hour and wanted another 4 hours of diagnostic fee same thing again I had it towed back to the Jersey Volvo dealer and they diagnosed a bad pcv valve in 20 min 200$ repair do not go here for service

They're very responsive to any issues we've had so far

Always a professional experience. Very nice lounge with WiFi makes it easy to work. They give you an estimate on duration of work time and comply.

HORRIBLE!!!!! Everything about this dealership was horrible.If it's not a Volvo DO NOT buy it because they use cheap parts and it costs you thousands extra to replace on your own.they will just tell you it's your problem. Also DO NOT pay cash because Jerry the financial manager will try to push you to take a loan and look you right in the face and tell you that your cash means nothing to him!!! Drive the extra distance to another dealership that respects there customers and values there used cars.

Chris M did a great job and answered all our questions....even the crazy questions! There was a slight misunderstanding on the closing costs that wasn t picked up until we were picking up the car and without even the slightest hesitation they corrected it in our favor. Couldn t be happier with the service.

Had a great experience. Service was completed in a timely fashion and everyone was polite and courteous!

I just bought a Volvo from these guys. I worked with Chris Martin. He was amazing. No pressure, very helpful, friendly, responsive. Both managers, Jerry and Neel were also instrumental in enhancing my experience. Friendly, knowledgeable and extremely helpful. This is my third Volvo from Danbury and I'll be back for my next one!

This is the 4th car that I have purchased from Volvo of Danbury. They have great customer service. Rocco Turchiano is an excellent salesman who worked very closely with me to accommodate my needs. I highly recommend him.