Keith Pierson Toyota Review

We purchased our 2018 Siena se sport on Nov 15 traded in our 2016 Siena trade amount was greater then expected we love it so far great customer service and they worked hard to reduce our downpayment and monthly payment thanks guys

John B. from Queens ;) was the B E S T!!
his service was top quality, I told him what I was looking for and he made certain that he would take care of me. I am satisfied with my new car and the service I received. Thank again John

Awesome hospitality and friendly service. The employees look happy which says a lot.

I had the best experience when i got my new car. was looking for another used car when my salesman Kennedy was asking questions of what kind of vehicle i wanted. a couple of hours later im driving off in a new car. thank you Kennedy. love my new car.

Worst customer service...as we walked in we were taken to a desk where the sales person shows us cars on their website. Well, I could do that from home, I don't have to go to the dealership. I asked him to show me the cars and he said they are parked outside; see them myself. I went out but every car was locked. I see Toyota cars driving around on the street, I don't need to see them parked and locked.
I am not going to buy anything from this dealership...
worst experience!!!

This was our first time at this dealership, we usually go to a Ford dealer to buy our new cars, but decided to try this one out. When my wife and I went in we were greeted within 20 seconds by a sales person. We did a test drive, everyone was very friendly, but we wanted to check out other dealers before we committed.

We went to 2 Ford dealers and 1 Toyota. The experiences at these places were so bad. It was like night and day when compared to Keith Pierson Toyota.

We went back to Keith Pierson Toyota, met with the same sales person, this was his first sale, but he answered every question we had, did not pressure us in any way. Even though this was his first sale, I and my wife feel that he did an excellent job. He had some help on some items, but the other sales person (can't remember his name) was also very helpful.

We got the payments to where we wanted them for the car, I would not budge, they kept working things out until it was at the price we could afford.

Buying a car takes 2-3 hours, and one of the things that really impressed us was that they actually had a small place where someone could buy food. That was a first for my wife and myself. Since we went before dinner and left way after, if we had waited to eat, it would have not been pleasurable.

HORRIBLE SINCE TOM HAS LEFT SERVICE TEAM DO NOT WAIST YOUR TIME!!!! Not satisfied at all with my service today came in like I always do for my oil change service manager told me his suggestions on what I need fixed which I already know I told him I have appts already set in place he caught a lil snotty attitude and bevy thing I know my car was ready no wash and vacuum like I always get no nothing I WILL NOT BE BACK THERE EVER !!!!!

Doc he took an care of me it was fast we weren't there all day long I love Keith Pierson II I love my Corolla 17 I wouldn't go any place else thank you Doc thank you Keith Pierson For a wonderful experience in getting my car

Popular dealership, service department could use improvements. Wanted to replace my battery that checked good. Please do not try to sell me something I do not need. Pays to get a second opinion.

Several years ago we had a bad experience at this dealership. This time was completely different. The staff truly care about our time and our needs. Our sales person Gary was amazing and did a phenomenal job. He is a great asset to the team. The experience has been great and I am enjoying the new vehicle.

This place is stellar! I recently purchased my third vehicle from Keith Pierson Toyota and I couldn t be more happy. My sales associate Kyle was excellent, knowledgeable about the financing options and they have me a great deal on my trade in! I don t see myself going anywhere else to buy a vehicle. Thank you Kyle and Kieth Pierson Toyota!

Great place and very nice people. I may buy a used car this week.

1. Car on website sold.
2. New sales rep from WV super nice but reliant upon manager to help. No problem there as everyone has to learn the ropes of a new job.
3. Sales manager type butts in to offer a possible alternative car to look at but after 20+ minutes of waiting no car.
4. During this wait I felt like I was in a zoo. On 2 occasions a sale was closed and we had to endure a blaring announcement over the P.A. system and the collective sales staff distracted for a great big group hug of sorts. Strangest darn thing I have ever experienced in 25-30 vehicles purchased in my 42 years of purchasing automobiles and trucks. Left the dealership and bought elsewhere because 20 minutes of sitting and waiting is simply not reasonable.

I m only going to say it was a disappointing experience after all the hype and the Toyota reputation.

I am a returning customer and will always do my car business with Keith Pierson Toyota. The sales experience is great! Lacoya treated us like family and our finance guy Brent was just as great! The service department is phenomenal! Jonathan the service manager is hands down the best!

Really enjoyed our experience at Keith Pierson. James was our sales associate and he did everything to meet our needs. Marcus In financing also did everything to make us happy. Wish we would have started shopping at Keith Pierson a lot sooner !

Dale Carter, Sr. was my sales representative. He was friendly and pleasant with a good sense of humor. More importantly, he correctly read me and realized I would not want to feel pressured. He answered my questions and treated me respectfully. He made the entire process pleasant. I got a great car at a very good price.

Hard working sales staff. Lionel was awesome and fun to mess with.wasnt planning to buy a truck that day but Lionel got us what we wanted and made it happen. Second truck we've bought from Kieth Pierson

I had my vehicle serviced here and the sales team took my info and called me at home to sell me a car. Total invasion of privacy and unsolicited sales call. Avoid here.

This dealership continues to provide the utmost in salesmanship superiority. Coupled with a very bright, clean, and well stoked customer service are, you can expect nothing but the best from Keith Pierson and his staff. Always welcome, always friendly, and always ready to give you the best deal on the East Coast bar none. Keep it up.

I went just to see what they had on the lot, ended up trading in my Jeep for a Dodge Dart with half the miles and a lower payment. Tyler was very helpful and knowledgeable, I told him what I was looking for, and in a couple hours I was ready to go with my new purchase. I couldn't be happier with the great price and service we received.

I have bought new vehicles before but KPT was a whole different experience. I recommend buying a vehicle from them.

The customer service is extremely helpful and our salesman was great. I had a need for a car ASAP and they helped fulfilled that need with an economic car that I could afford in my price range. Thanks Keith Pierson Toyota.

I love this place the people there are so friendly and helpful. I'm going back there today.

We get our maintenance here. They are usually pretty good, but we have had a few things happen there were unexceptionable. We ask for a ride to a local restaurant and the car was finished before they got around giving us a ride. They keep saying we need new wiper blades and at the time they were only 2 weeks old. Got home one time and they forgot to put the tire valve caps back on. They ended up mailing them to us. Some days are good and someday are not. 50/50.

Went there just for pricing. I didn't have my hopes way high for getting a new vehicle. I was upside down in my current car with okayish credit. Sam was our dealer, between him and austin, they worked their butts off and got me in a brand new 2017 Toyota Camry SE. I deff recommend this location and ask for sam!

Today Nov 30,2018 we purchased a vehicle from them... Juan our salesman was excellent he went above and beyond to accommodate our needs and he exceeded our expectations , overall the BEST service by far if I could give a million stars I would.. Thanks!!!

I bought my 2015 Camry 2 years ago. I have had the best service during these 2 years.. I'd give them more than a 5 star. They have given me the service in my life! That's over 40 years......

I am happy to get the car LM driving acarola great dealing with you guys

I had an appointment for routine service. Everything was done quickly. Waiting area clean and Covid proofed.

I went in for an oil change and a noise coming from the front left side of vehicle and ended up spending $800 on new brakes and other things they thought I needed. The noise issue was covered under warranty though. I got there at 7:30 in the morning and my vehicle wasn t finished until around 5pm. I m glad I got everything done, but couldn t get anything done on my day off!

So, all that work was completed, but not the oil change. I couldn t wait for it any longer, so my service advisor asked me to come back the next day. I called after work and he said it was a bad day and I couldn t bring it in. I took it upon myself to make an appointment for Wednesday (which should have been suggested to me on Monday). I got there at 3:30pm and left about 5:20. Almost 2 hours for an oil change!

My service advisor did give me information on a rebate for the brakes, which should have been given to me on Monday. I also got a free detail and the oil change was complimentary. I appreciate all that, but doesn t excuse the frustration and time wasted.

To top it off my remote starter won t work. Not sure what they did to make that stop working. Maybe they disconnected the battery? I had to set the clock.

I m not sure I ll be back to Keith Pierson for service or to purchase my new vehicle.

Christopher "Jason" Baughm is an awesome Service Advisor/making sure all my service needs were met!!
My shuttle driver Jerry McLaughlin is always a pleasure to be around!! Thank you again!!

Awesome customer service, went in for what I thought was a very expensive head gasket job, they found the actual problem without overcharging me. Will definitely stick with them from now on .

The reason why I gave it a low-grade was because they did everything that they were supposed to do however; part of their service was to wash/ clean the car per my request. they did not!! They did a very poor job

I was received with very friendly associates. I am appreciative that I was not approached with the up sale of services that I did not need for my vehicle.

Staff was nice and helpful. Salesman named Eddie was a breath of fresh air. He was kind, honest and not pushy at all

They seem to go the extra mile for my concerns on my truck

Darryl Carter and Keith Pierson Toyota gave me the best car buying experience that I have had in 33 years that I have been buying cars

I drove off the lot with a car that I loved even though I had bad credit! It's been a year now and I'm still excited about my new car!! If you have bad credit its worth stopping by Keith Pierson Certified Used Cars to see what they can do for you. You may not only get a car but one that you like.

They were kind and helpful. They knew what they were doing and made the process easy.

Rome Joseph was my service advisor. My appt started on time and he got me in and out quickly. He explained the services rendered and recommended bringing my vehicle back in for services. Office and waiting area was clean. I was impressed at how the waiting area was designed for social distancing. I felt safe and that means a lot.

Very disappointed, first of all my daughter and her boyfriend went to purchase a new car on Oct 2nd they took her trade in and was supposed to be paid off. Got a phone called on Nov 10th from Regions bank telling me that I was late on my payment and needed to make a payment. Called Keith Pierson Toyota the same day and asked how come they haven't paid the car off. Was promised they would take care off it and was going to send an over night check to take care of the situation, I believed them. On Nov 28th I get a called from Regions telling me that I'm over 30 days late on my account and need to make a payment. Called keith Pierson the same day tell me the same story that they will take care of it, so finally they over night a check to Regions, but Regions take 10 to 14 days to process checks. So now I might end up with bad credit. THANKS ALOT KEITH PIERSON.

Very happy with Keith Pierson Toyota! Their customer service is outstanding. I purchased my Toyota from them in 2013, so I have been dealing with them on servicing my vehicle for 6 years and I would highly recommend this dealership. All of the commercials on television are accurate with my experience as well. Although very busy, all of the employees seem very happy to work here and are very attentive to making sure you are being taken care of. Every service advisor that I have had over the years has been very helpful. Yesterday a young man Matthew Key was my advisor and was very hands on in getting my service taken care of. Thanks Matt and Thanks K P Toyota!! Keep up the GREAT work!

My buying experience was excellent. Talk about sharing a sale. I was never pressured. Stacey my first agent took excellent care of me and understood what I was looking for. She gave great advice and recommendations for my wife ( who wasn t present) on what she may like. I told her I needed a week for my wife to return and she welcomed that. One week later I returned and she was busy with another customer ( sorry but I have a crazy schedule). She welcomed my wife and two children. She then introduced me to a co-worker she entrusted. Victor was excellent. He was compassionate and understanding. Knowledge was excellent and demonstrated the same care as Stacey. Wow! What a great team. They then did not pressure us and we returned in 24 hours and purchased a Tundra. ( debating between Tundra and 4 Runner). My wife hates car dealing, we will return to Keith Pierson Toyota in 1 year to purchase are next car. I highly recommend them to anyone. Thank you Victor, Stacey, and the Toyota Family.( The Colon Family)

If I have to take my car in for service this is the place. The service agents have been honest each time and the waiting room is clean. The complimentary coffee is a big win. Our car has been here three times before and we will come back for the next service interval. Thanks to Ben in the service department for his help.

I was extremely disappointed in my service visit on August 25,2020.
I was advised that I needed to replace my entire radiator assembly ,costing $886.00,because of a leak on the top of my radiator. There was no evidence of a leak. Also, my tires were over inflated & have lost 6 pounds of air since the 25th. Two "needed attention" items on the service inspection list were never discussed with me by the service advisor.

When we visited Keith Pierson Toyota we were not going to buy a car at the time, but with the good deal we were offered we could not pass it up. This is the second Camry we have bought from Keith Pierson and had such a good experience with our first one we decided to buy. Thanks to all the gang.

Never shop there salesman was very rude and condescending Their commercials are a bunch of lies and misleading information

Young single women please beware of this dealership

Good and quick. Thankyou. Great job! A 10 in world

Didn t have the scheduled advisor which is fine however the guy that did my consult wasn t tracking me coming in and did not listen to my concerns about my vehicle. Felt like I was just in his way like he just had to deal with me and that feeling was validated when I told him what parts I wanted and he brought out the wrong parts. I also think their prices are outrageous, keyless entry fob (not an integrated key, those need programming) but just the fob want 200 bucks for it. Needless to say I found what I needed elsewhere.

From the minute I walked into the Service Area to several hours later when we drove out with our new Sienna, it was a tremendous experience! To Mike & Chip (Service) to Jocelyn, Kareem "The Dream", Pedro, Marcus & Anderson (Sales) and Buzz (Finance) .... thank you all for making it a fun day. I don't think we've ever have such a good day at a car dealership. Your dedication to Keith Pierson Toyota really shows!

PS If I left anyone out I'm sorry.

This place is great. Seems like all the associates really love their job and it shows with their customer skills. The workmanship they're I would rate as outstanding. The facility is clean and houses all needed creature Comforts. I would definitely recommend this dealership for all your Automotive needs regardless of brand.

Keith Pierson Toyota has an outstanding staff taking care of me. They listened to what I wanted and delivered exactly within the budget I asked for. Second vehicle purchased from them. First time was decent, but they made it up the second time and didn t disappoint!

Great service! Love the car. Made the process enjoyable!

I would like to give 5 stars but the service took far too long. I brought my car in for a task that should take no more than 30 minutes I was there 4 and a half hours... they provided the service and did it well but I aged in that waiting room

They found problems with my car that I was not aware of just before I was getting ready to put the car on the road they probably save my life good job Keith Pierson Toyota

Good experience, great to see the concern for the virus with all the cleaning. Service advisor a great person to work with.

Friendly, professional. Had my factory recall repair done in a reasonable time and my car washed, too

Very friendly and personable staff. We were met by Andre when we arrived and he was the absolute best! Showed us any and all options we were interested and was extremely knowledgable on the car we were interested in. Went above and beyond to make this deal work for us. Do yourself a favor and ask for him on your next visit! Thanks again Andre. We are so in love with the Highlander!

First time car buyer & i would say Keith Pierson made it hard, & stressful. There was a nice staff but once i finally found a car .. signed all the papers, traded in my Volkswagen, put money down & left with the keys i was very happy . Not even a week later i get a call to come in and sign some more papers. Okay np. I go back , they tried raising my payment $80 also found out that the week i had my new car they never switched over my insurance or even put an offer in to any bank. Do not recommend Keith Pierson

Buyers beware!! They have all kinds of nonsense added in to their window stickers.
YOU DON'T NEED ANY OF THEIR 'ADD-ONS'.
Watch out for their finance managers. They jack up your payments by as much as they can. Awful place, don't walk away, RUN TO ANOTHER TOYOTA DEALERSHIP!!
I have leased 7 Toyota's in 11 years, never thought I'd run into such a bunch of thieves like they have here.

Always a great experience. They re very communicative, understanding, and kind. Highly recommend.

Fantastic service...deliteful personality..Janelle demos...thank you all...

Everything was good. My advisor Dillan answered all of questions and made sure I was taken care of. Beau took the time to take care of me and honor my coupon. Both were friendly. I don t live close so I came out of my way to go to this dealership and they did not disappoint. Overall everything was fine. I m not happy my car needs so much work done in the future, However I appreciate the break down, thorough inspection and honesty. Thank you!

Love Keith and his wife! Not happy with the service department though! Needs major improvement in advisors!

They wasted an hour and fifteen minutes of my life. All I wanted was the pricing for a Tacoma. Sales rep talked and talked about what I could get but never gave the pricing. When I finally got him to get up and go get me pricing he comes back 30 minutes later to tell me the system is down it ll be emailed to me 30 minutes later. Here I am, two days later, still no pricing. Must not wanna sale vehicles too bad as I already had the loan from my bank. Just wanted to compare from other dealerships.

Good job, tried to haggle a bit aggressive though and were not honest about final cost.

This place is awesome. I recommend it 100%. I want to thank Stacey Williams for being such a wonderful person. Lovely, kind, warm, professional, helpful. Thank to Chris Jordan for all his charisma as well.

Great customer service, sales staff very nice. I will rate their sales person Valentina with a 5+ stars, she is the best.

Be very careful with this dealership. I dropped my new vehicle to get the first service and found out they swap my new floor mats with old mess up ones. if something simple like this happened; I can not imagine what happens behind doors with internal parts. unacceptable!!!

The absolute WORST service department EVER! I have only gone there for simple things- the 2 years of free oil changes and to get recalls fixed after purchase and every single time there is an issue- including THEM breaking things and being unable to figure out how to fix them. Their "service managers" are condescending and uninformed. Their service department and parts department do not communicate. I would buy another Toyota but never ever from Keith Pierson. On top of their crappy service department, if you buy from them, they sell your contact information and you will be inundated with junk mail, phone calls, and emails.

Got my problem solved immediately, and was on my way!! Thank you!!

Typical money hungry savages. Shower you with kindess making you think you get a deal. Throwing this lifetime warranty in your face?! Read the fine print! What is actually covered? They will sell you a dream...squeeze every dime they can off you...and then some...defly walk away if they dont give you your deal...theyy will call back...big waste of 5 hours of my time...when they let me have the car for the weekend and said we need to go over your finance options on monday in person to tell me they need $2000 down..knowing this already they still put me in the car for the weekend...and couldn't work with me....reversed my whole process..physically and emotionally draining....ran my credit numerous times...knowing what they were doing ...just sharing my experience...good luck

Awesome dealership! This is my second time back for the families 8th car! Keith Pierson Toyota always takes care of their customers! They give the best price and best customer service. If your buying a car or truck, this is the place.

I wasn't looking for a new car, but my wife received a pre-approved letter so we went to look. Lionel was most helpful in showing us several models. Karen (introduced as his manager) on the other hand was condescending and demeaning in her approach to customers. Almost left with no deal because of her attitude. Maybe she got up on the wrong side of the bed, maybe that is her attitude to every one, but she was the only negative in our visit. A very strong negative. Mike in finance was super. We had a deal and he searched for even better financing. He and Lionel make your advertisement believable.....definitely NOT Karen. would have also liked more choices in color but that not dealers fault

Beau, Service Manager is Awesome! I go to him for all my Toyota Car Service needs!