Tom Bass

Review of Keith Pierson Toyota

I wasn't looking for a new car, but my wife receiv...

I wasn't looking for a new car, but my wife received a pre-approved letter so we went to look. Lionel was most helpful in showing us several models. Karen (introduced as his manager) on the other hand was condescending and demeaning in her approach to customers. Almost left with no deal because of her attitude. Maybe she got up on the wrong side of the bed, maybe that is her attitude to every one, but she was the only negative in our visit. A very strong negative. Mike in finance was super. We had a deal and he searched for even better financing. He and Lionel make your advertisement believable.....definitely NOT Karen. would have also liked more choices in color but that not dealers fault