Karl Tyler Chevrolet and Cadillac Review

I like my work we're going to call Tyler Chevrolet this is Chris Henderson

Bill (sales) and Lynn (financing) were a pleasure to work with. We drove from North Dakota to consider a purchase with them and we'd do it again.

The service I received from Courtney was top rate. She was polite and kind from the second I met her. She was attentive and thorough and easy going, and she made me feel comfortable as a disabled person dealing with car troubles. Her time estimate was right on the money, and I appreciate what she did for me. Were I still running my business, she would be the first person I'd hire.

-Bob Freel (Sonic 2012)
Missoula MT

They make me like going to get my car serviced. Everyone is so nice including the dogs who work there! They really go the extra mile.

Had the BEST experience EVER purchasing a new 2017 Tahoe from Karl Tyler Chevrolet thanks to Steve Edgar! Steve is very product savvy and extremely accommodating. Couldn't believe how quickly we were in and out!!

Always had exceptional service and advice from the whole crew. Today was no exception. Thank you Karl Tyler crew.

Other than wishing the service repair was open at 7am mon-fri and have sat open until 1pm?everything else is just fine.

Best new Car Dealer in Western Montana!! Northwest largest truck New truck Dealer!!

Karl Tyler Chevrolet is a great place. We have been dealing with Terry Amble, one of their salesman for several years looking at trucks, new and used. We have bought a few through the years from this business. Terry always returns your calls when you have a question or need information. Everyone is very courteous. They give you time to think about the sale and help you with options. Great place to deal with and service department is wonderful.

We had a breakdown on a Sunday evening. We got our car towed to Karl Tyler Chevrolet. They were extremely helpful in getting us checked out first thing Monday morning. They got us fixed up and back on the road within the next 24 hours. These folks are great. They do a great job.

Scott Lake did an awesome job as always. We will definitely buy our next vehicles at Karl Tyler.

I wouldn't buy from anyone else! Respectful, caring and no pressure salesmen!!

If you are looking for kindness, and competency in one place then Tyler Chevrolet is the right place. I had to deal with my college daughter's car engine blowing due to lack of oil.....and Tyler walked me through making some hard decisions. Courtney in service was so thoughtful and informative. I have decided that the next car I buy will be from Tyler Chevrolet a dealership with integrity.

We purchased a used Chevy Impala last weekend from Karl Tyler Chevrolet and I must admit that for a used car shopping weekend it was a pretty good experience. We arrived at the the lot and started walking towards what we thought was the "used car" area when Bill Miller met up with us and steered us in the right direction. I let Bill know what we were looking for and that is all he attempted to show us. He fully explained what features that came with the car and how to access them. During the paper work Bill really went out of his way to keep the process moving along at better than a snail's pace. On our way home Bill called us to inform me that I left a personal item in my trade in and he would be happy to drop it of on his way home, well above the responsibility of "selling a car". I might also add that I may have made Bills day also as apparently not everyone tries out a new car purchase as I do.
THANK YOU Bill Miller
R Scott

Best customer service. They always are nice and helpful.

If you re looking for a great person to help you ask for Ricky S!! He was straight forward and to the point. He didn t pat around the bush with us. He told us if he didn t know the answer he d let us know but he would find the answer. He didn t play games, listened to our concerns, and did everything he could to get us into the car we wanted! Honestly the best salesman we could ve gotten. Before going to him we went to Ford Lithia where they treated us like we could matter less and didn t want our sale. Ricky - if you read this thank you more than anything for all of your help and honesty!!!!

We are always treated well when we are there. We love the service and especially trust Mark in the service department. And so wonderful to pick up our truck and have it be washed! Great service and great folks!

That moment when your battery dies in town. So thankful for the awesome Karl Tyler employee, Kevin Frazier, for coming to the rescue!!! Talk about customer satisfaction!!

I had one of the strangest issues with my 2014 Silverado. Even though the Mylink system set up for English, it was using a French pronunciation for my wife's name. It certainly was not a critical issue but last time I was in to get a recall done one of the service guys said bring it in when I had time and they would try and fix it. So I took it in and the Tech did some research and found out that there was an update available for the Mylink, installed it and the issue went away. I kind of felt bad about this picayune issue but even the Tech had a laugh so it was all good. Everyone at Karl Tyler has been and is great to work with they continue to impress me.

Bought a car from them mainly based on their reputation. The service is great. While I've not needed to get in for any major problem they were very through in taking care of all the little stuff.

My wife and I decided that we needed a car upgrade. I went online and got a very rapid response from Christy. She gave us some of the inventory the dealership had that met our needs and was in our price range. We found a vehicle we liked and set up an appointment to test drive it the next day. We arrived and met Christy who introduced us to John Baldwin. We loved the car and got a very fair price for it. The transaction went super smooth and everyone was super professional. I highly recommend anyone in the market for a new or used vehicle check out Karl Tyler. We will be going back there for our next vehicle.

We would absolutly recommend Karl Tyler Chevrolet on Montana. The atmosphere was relaxed and comfortable, the staff extremely knowledgable and helpful, specially John Baldwin, our Sales Professional. We are very pleased with our purchase of a new truck and horse trailer. Thank you.

Service was easy to schedule, it was completed on time, and staff was very courteous.

Busy dealership but always make time to take care of my fleet.

Great Team at Karl Tyler Chevrolet, Service Dept. And Sales Team are Fantastic. Thank You for all you do !!

Salesman was good. Appraisal was not very professional. Low balled value of trade in. Making excuses as to how hard it is going to be to sale the trade in

I took my truck in to get a tire puncture repaired. They did that in a very timely manner and washed the truck as well, like they usually do. This time though a wiper blade which was broken came off when they washed the vehicle. He told me he replaced both blades on their dime I told the guy I had broken the blade and I needed to pay fo it. He refused payment and thanked me for coming in. That was a real nice thing to do and I really appreciate this team. They always provide great service and everyone is very friendly.

Fast and professional service. I've never had an issue with anything at Karl Tyler, gladly a customer and will recommend them to anyone.

Everyone was very helpful, friendly and patient during the entire process and have continued to be so with any questions or concerns that come up later. I can't thank Shane and Lynn enough for making my purchase hassle and worry free!

We love the friendly staff and the welcoming atmosphere. The service department is so accommodating and helpful.

Amazing customer service and courtesy! Let me charge my Chevy Volt without paying for the services while I was there. Much appreciated!

I can't say enough good things about this dealership and their sales people. We will only buy our vehicles through Karl Tyler. We have had outstanding customer service with Brennan and Matt. My car needed some work a day after I bought it and they didn't hesitate to take it in and give me a car to drive in the meantime. I have never had such an awesome experience and I tell everyone to purchase a vehicle from them.

Was great as always friendly and helpful and knowledgeable about my situation.

I am still waiting for Courtney to mail me a copy of the work order. She was at lunch, told me to just pay the $100 deductible, and she would send me a copy in the mail

Everyone was friendly and helpful. Salesman John Baldwin is knowledgeable about the car and the technology in the Equinox. He wasn't pushy about the sale and let me make up my mind in my time.John explained the lease process and I am really happy with that. He was also helpful with my daughter and her two babies loading & unloading the car seats! This also showed me how much space the car has. I am very happy with my experience at Karl Tyler!

My mom was visiting from out of town and K.T is the only place here that works on VW. She got the car back, drove it for a little bit and felt a vibration from the tires, only to look and see a spot worn on the front passenger side that was worn down to the tread! Even the guys at Romers were like "I have no idea how they couldn't have seen that!" Apparently you shouldn't expect any above and beyond service from Karl Tyler that you didn't originally go in and pay for.
In contrast, I took my Focus to Costco for a tire rebalance and one of the younger guys standing behind his boss when I picked it up happily chimed in that "they checked the air in the tires and you're good to go for the season!". If a "big box store" like Costco has better service than a local dealer, that should tell you something, Karl Tyler..

I was -immensely- dissatisfied with the service I received from Karl Tyler. They had my car for 15 days just to replace the radiator. The mechanic took over a week just to send an estimate to my insurance company, waited until AFTER that to order parts, so they'd had the vehicle for 11 days before the work even began on it. When I inquired as to why the process was taking so long, they blamed the insurance company. When I told them I had spoken to my insurance and they told me they were waiting on an estimate, they proceeded to blame other departments within their company.
I will never take another vehicle to their shop, and I would not recommend them to ANYONE if you want your work done in a timely fashion.

Joe Ferkovich is an amazing salesman, he got us squared away with a test drive and the perfect car for my family. I've never had such a positive experience at a dealer before, I totally recommend! These folks take care of their customers!

Go see Cole and Todd in service!! Karl Tyler is awesome!!

Purchased my Chevy equinox in October of 2018 and I am in love. The forever warranty is a absolute step above the rest and the service from buying to maintenance is incredible! Thank you Karl Tyler for the straight forward buying experience and backing what you sell!

Friendly, efficient and confident Service staff. Thank you for caring for my vehicle.

I've utilized Karl Tyler Chevrolet & Cadillac for both their sales and service departments, leaving pleased each time. Every vehicle purchase I've ever had has been a positive one. I work exclusively with Matt Potter for sales. His energy and determination are great assets in the car buying experience.

Took truck in for an alignment and had a good experience. Everyone was helpful, especially my associate Mark. Complimentary 29 point inspection and car wash was a also a nice touch. Based on my experience, I would recommend.

This is the third vehicle we have purchased from your dealership, and the last two with Bill Miller as our salesperson. We really enjoy and appreciate all that Bill does to make the experience a good one. We also have nothing but good things to say about your service department as well.

Best place to buy a car. Hands Down, this place rocks.

We purchased a truck from Bobby Entzel. This is our 4th vehicle from Karl Tyler and we have always been treated well by our salesmen but Bobby went above and beyond. He was a great salesman. He listened to our concerns and then helped to resolve any issues we had. We will definitely keep Bobby in mind for our next vehicle.

Absolutely amazing service from Courtney in the service dept. She kept in contact EVERY step of the way. I braced myself for the absolute worst, but it was the exact opposite. From day one, she took over and I had no worries or concerns about the work being done. I had a complete engine out and new re-installed in 2 days. She was the only one to talk to the extended warranty company, and I was blown away by the speed and communication. I will have ALL my service work handled by Courtney and her team. Thanks for all your help.

I come to Karl Tyler from Great Fall for all the service on my Tahoe. Service department is always super friendly and helpful. Knowing I come from so far away they always do their best to get me in and out as quickly as possible.

Two stars for professional customer interface and courtesy.
Unfortunately out of 3 oil changes and tire rotations, twice over filled with oil and twice never adjusted tire pressure. Won't happen again as I am going elsewhere.

As a new customer I was extremely pleased with the service! I m looking forward to a future relationship with Karl Tyler Service.

Alan Smola with Karl Tyler is AWESOME! He totally takes the stress out of buying a car. Really takes the time to listen to your needs and works to get you the best possible deal. Can't recommend Alan enough... thanks from all of us!!!!

So I just had THE best car buying experience I've ever had in my life at Karl Tyler Chevrolet in Missoula. I originally talked to Ricky and had arranged to take a test drive, but he was not available and that's when Bill Miller came in. Absolutely no pressure at all and he was FUN! Hell, buying a car should be fun and Bill certainly made it fun, joking, BSing and also knowledgeable in the product I was looking for. I ended up getting a used, certified 2014 GMC. They added an extra 12,000/12 month warranty on top of the remaining factory warranty and brand new tires too. All in all, a great experience and I have an awesome truck. Can't thank Karl Tyler Chevrolet enough and if you want to have fun buying a new rig, go see Bill Miller!

The thing I am most impressed with is the willingness of all the sales and service staff to help you even if they are not a part of the deal. Excellent teamwork makes the purchaser feel like they are the most important client in the building!

We were very pleased with Ricky Stanton as our sales person & with Karl Tyler. This is our second Corvette that we have purchased from your store, and both times driven away as happy new owners.

Super awesome service, fair, not pushy. Great place to buy a vehicle.

I have bought several trucks and two cars from this dealership and they do a stand up job every time. I would gladly recommend their sales and service to anyone.

Mike Jenkins has been selling us our vehicles since 1994. Customer service and happy, satisfied customers are a priority! We are not impulsive buys and are budget minded so we appreciate NO PUSHY, HIGH PRESSURE SALESMEN OR GIMMICKS. They take the time to find the vehicle you want, with the best price as well as give fair trade in value. People treating others the way they want to be treated. We love our 2019 diesel! Thank you Mike and Reed Jenkins

great 5 star people and service. customer first oriented.

Excellent, timely and professional has been my experience with the service team at Karl Tyler Chevrolet. They actually do respond to your vehicle problems however large or small they may be. I personally commend Mr Mark Sickles for his attitude and compassion while dealing with the issues I was experiencing with the GPS/media system in my Silverado. Thank you Mark.

Spike Schultze

Steve Edgar is amazing. Always kind, helpful, low pressure. Informative. Non- judgemental

Love the service department. They take great care of my truck!

My salesman Steve was great, I had looked at their inventory online and asked for more details regarding a car I was interested in. He was quick to respond, had the vehicle ready to go for a test drive when I went to the dealership. He listened to my concerns regarding previous experiences when purchasing vehicles. Straight forward. I love my new Malibu Premiere. A new truck is in our near future and we will definitely be seeing Steve again!

We have always had superb service at Karl Tyler. Every single staff member excels in customer service. We have taken our vehicles there for about 16 years. Good Job by all of you!

They did great as always. I have never had a bad experience at Karl Tyler.

I started my new car search with Ryan. He helped me get an idea of what kind of car/truck I will want to purchase in the future. He gave me a lot of good information and was very nice to work with. I plan on working with him in the future when I am ready to buy.

Fair prices and no pressure. Richard was our sales guy and he did a great job helping us out.

They were friendly and complete the work in a timely manner.

Good bunch of people in the service and parts departments. A good place to do business with. Done several after market purchases throughout the years with no problems. Always have our vehicles serviced at KT's Express Lube.

I would highly recommend Karl Tyler Chevrolet to anyone interested.

Been a customer since I moved up here, last couple times I've been to KT, have been horrible, brought my truck in for a simple oil change at the earliest time slot they have and had to wait till the next day to pick it up... And this has happened twice, and had a simple repair where parts cost about 100$ then turned around to try and charge me 600$ to put it on,(simple 20 min job)... Not going there again... When did this company become highway robbers??

Great sales and service team, John Baldwin was personal and not pushy, and got the truck I wanted. Coley Jones helped make the experience seamless. Great local business in the Missoula community.

The work done on our car was done quickly and efficiently. the people involved were very polite and took care of all issues easily.

ASK FOR SCOTT LAKE!!!

Found a car I thought I would have to go to Seattle for!! Got the deal I needed, and had a great experience!! Thank you Scott and team!! Also see my review of their body shop, 5 stars all they way!! Can't recommend Karl Tyler enough!!!

Great service mark Kinyon top notch guy, in the service department, brad Christensen great sells rep understands my needs and get the job done, with out wasting my time

I set up an appointment for service. The gal did not bother to log it. I am glad I sent the twitt an email to confirm the appointment. Lucky the service advisor was more than willing to help me. He and my technician get 5 stars. The twitt, zero.

Your shuttle drivers represent the kind of people you are. Harassing my partner??!! Really!!! After complaining it happened again!!!??? Really!! Really would love to take to your superviser!!! Also thanks for now fixing the car.

Brennan and Jason were incredibly helpful. We received excellent service with our trade-in and purchase of a new car! We highly recommend Karl Tyler and have shared our experience with anyone looking for a vehicle!

I'm sure that this is one of many five-star ratings that Karl Tyler has. Karl Tyler goes out of his way to contribute to the community. His sales staff and mechanics are top rated and they all seem to love working for the guy.

Just purchased our third new vehicle (two Silverado's and an Equinox) from Brennan at KTC. That by itself indicates our feelings. Brennan has always, and I do mean ALWAYS available (of course short delays but he returns any and every contact we've had within 48 hours and most within a few hours). The man knows the product and if he has any doubt he will find out and follow up. I have and will continue recommending both Brennan and KTC to friends and family.

We have purchased 2 vehicles through Scott Lake at Karl Tyler Chevrolet. Scott is a professional and always available to help us out. Thanks Scott!

The salesman (Bobby) we dealt with was very helpful and easy going when looking at new trucks. There was no pressure and no persistent calls trying to force a sale. We had a good vehicle buying experience and in the end were very happy with the outcome. We even had some errands and other stuff come up, and while we were away, they took care of all the paperwork so all we had to do was come back and sign papers and grab the new vehicle. I would recommend Karl Tyler to anyone!

My truck broke down in Washington and Karl brought me a new truck to get home with my horses and living quarter horse trailer. He hauled my truck back to Missoula, fix it and delivered it back to me in the Boise Valley! He knows what real service is all about and goes above and beyond to prove it! Because of this kind of care, I've bought 10-12 vehicles from him over the years and a couple horse trailers. I refer the dealership as often as I have the opportunity to do so.

John Baldwin, Thank you for a pleasant truck buying experience.

Ever since we purchased our vehicle from the excellent sales staff from Karl Tyler, we have utilized the service center for everything from an oil change to replacing the transmission. The service staff is always very friendly, a smile on their face when they greet you and upfront and honest about the work that needs to be done. We have never had a bad experience with the Service Department at Karl Tyler and would recommend them to everyone!

The salesman I worked with messed up and told me the lifetime warranty was bumper to bumper when it wasn't however, management helped fix that and explain everything. Then things went wrong again when the salesman gave personal information out about me. I contacted a supervisor and they helped make me feel better about the sale. I no longer feel as bad about it and will be working with someone else. I think overall they are helpful and honest. Just chose your salesman wisely and you will have an excellent relationship. I wish I could rate both things. I however rated the salesman.

I would give the fix a higher score. I truly appreciated the help when it all went wrong.

Horrifically horrible. Brought the car in to have them fix the leak in the rack and pinion... they never touched that, but instead changed the oil and then let it just sit there all day before I was ever able to pick it up?! Will never mess with Karl Tyler again, they've been trouble since the very start