My mom was visiting from out of town and K.T is th...

My mom was visiting from out of town and K.T is the only place here that works on VW. She got the car back, drove it for a little bit and felt a vibration from the tires, only to look and see a spot worn on the front passenger side that was worn down to the tread! Even the guys at Romers were like "I have no idea how they couldn't have seen that!" Apparently you shouldn't expect any above and beyond service from Karl Tyler that you didn't originally go in and pay for.
In contrast, I took my Focus to Costco for a tire rebalance and one of the younger guys standing behind his boss when I picked it up happily chimed in that "they checked the air in the tires and you're good to go for the season!". If a "big box store" like Costco has better service than a local dealer, that should tell you something, Karl Tyler..