Karl Tyler Chevrolet and Cadillac Review

They always have great service when I bring my vehicles in for service.

Justin and crew, thank you for being low pressure, hassle free, accomadodating and most of all fair. One of the best dealing with a vehicle I have ever had.

Great people... took longer to get service completed... Happy with overall experience

Sales representative was very helpful and energetic in helping us define our needs and desires. He helped expedite delivery of our new vehicle and continues to show true concern about our experience with our new Malibu Hybrid.

Always high quality! If you want an excellent sales person to work with, please visit with Terry Amble. He is professional, knowledge and always trying to do what's best for the customer. Their service department is fantastic and we have always been pleased with every aspect of their dealership.

Brayden at Karl Tyler was awesome. We lost the first car we wanted the first day and Brayden texted me at all hours of the night trying find another for me. He got it done and at a great price. Highly recommend Brayden to anyone wanting an easy car buying experience

life savers not cheap but like hiring a sniper they just dont miss.

We had a great experience in purchasing our vehicle. The Service Department is helpful and friendly. They really stand by their product.

The entire staff is very friendly. Everyone is so great and always go above and beyond for customer satisfaction.

I bought my 2017 colorado on January 11 2019 It was my dream truck. It seems as if it is turning into a nightmare. It has been in the shop twice already and I haven't had the truck 2 months. As of March 4 2019 it have been 3 1/2 weeks now I haven't been able to use it and if I get it back when they think it will fixed it Wii have been 5 weeks that I haven't been able to use my truck out of 8 or 9 weeks of owning the truck and 1st payment is coming up on March 15 2019

I recently worked with John Baldwin at Karl Tyler and had one of the best car purchasing experiences I have ever had. John was very patient in showing me the options and choices available and did not try to oversell me on my needs for a new truck. There was never any pressure what so ever and I probably surprised John in choosing a vehicle with more amenities than he may have expected. John really worked with my own schedule to make this very seamless. In the short time I spent with John he really impressed me as a Karl Tyler employee and as a person. You have a winner on your team Karl Tyler!

terrible customer service. Come in with 3 kids looking to apply for credit card and wanna do it in person so I can get temporary card for services done to my car. Make us wait forever while their drinking their coffee and socializing. We ended up leaving not applying. Their never getting my services ever again and I will never recommend anyone here.

Clean dealership and very professional and friendly staff

I'm always greeted immediately upon entering the service area. The staff is professional and knowledgeable. I use the shuttle care service every time I'm in, and the gentleman who is the driver is wonderful... he's a keeper for sure! Thanks for always providing great service, all the way around!

Amazing experience!!! Thank you all the time you spent helping me choose a vehicle!

Wonderful experience!!! We bought a new Chevy from them, and they defiantly went the extra mile. We worked with Ricky, he was very professional and efficient. I would recommend them to everyone!

I have always had amazing dealings with Karl Tyler. Reed J. Has sold us our last two cars and have had nothing but amazing services. Recently we had to claim on our extended warranty and courtney fought for our claim and won. Dealerships get a had name but KT from start to finish plus had been amazing.

Super helpful. Got us a shuttle to downtown while we waited for an oil change (on a Ford, no less:-) and also kept me up-to-date about a potential recall on a company vehicle (Chevy:-)

I was having some issues with the remote start on my Equinox. They looked into it and found out it was just the cold weather causing problems. They only charged me for an air filter that needed replacing. The shuttle driver that drove me back to work was friendly and courteous. Very happy with my experience!

Very helpful service technicians and sales department and parts good people great to work with

We always receive excellent service, along with friendly faces. This dealership is the example of customer service no matter the current covid environment.

Todd and team answered all my questions and took time to provide exemplary service.

Our salesman, Brent Fost, was very knowledgeable, helpful,and friendly. He kept us well informed about the status of our trucks shipment and has been readily available to help us with and questions we might have about our truck. We could not be more pleased and would highly recommend him to any potential buyers.

So I returned a part I didn t need and they gave me a receipt for it for like 319.00 I didn t have my card at the time so I had to call back with my numbers to have the return processed when I called back they took 35% off my return for restocking fees even though they already gave me a receipt for 319 so what pisses me off is how shady there parts guy is instead of just doing it right the first time the go and take the money anyways and that makes them untrustworthy and just like every other dealership always after the dollar not the customer service and I work at a dealer we would never do that. It s dirtbag

I bought a car elsewhere and it just didn't work for our family so we went into Karl Tyler to find a vehicle that would better accommodate us. We met Bill Miller and are so incredibly happy that we did. He never once made us feel pressured into buying something that day. We told him our concerns and gave him an idea of what we were looking for and he went to work. We spent some time talking back and forth with him, he gave us several options and was able to get us into a vehicle that fit our family and for the price range we wanted. Bill was very personable, kind and patient. We will forever buy from Karl Tyler and will forever work with Bill. We couldn't be happier.

Excellent customer service. Always reliable, dependable and job completed. I will not buy a car from anyone else in town.

I have been looking for a new vehicle for my wife for about 6 months. Everyone at Karl Tyler since I started looking have made buying a new vehicle an incredible experience. They are all wonderful to work with. Bill Miller made personal arrangements for me to find her the perfect car and he delivered! He worked very hard and deserves far more than 5 stars. I will always recommend everyone looking for a new car, to Karl Tyler. Thank you so much for everything you have done for my family and I.

Mark sickler went above and beyond to help us. This dealership is full of amazing people who love to help others. I can t rave enough about these people

Love how they take care of me and my truck! Always helpful!!

Your service department did an exceptional job. Starting with customer service on the first phone call and ending with the details of the work completed on the receipt; your team took great care of me and my vehicle. Thank you!

Everything from the estimate process to the finished product went very well. Your staff found a number of serious issues with my vehicle and addressed them as needed. I am traveling just now for about 3000 miles and am confident all is well.

We just bought a 2016Tahoe from KT and it was a great experience. If you aren't working with anyone (sales) yet, I would highly recommend John Baldwin he was awesome to work with!

I requested to test drive a car through the website and was contacted immediately. I scheduled an appointment the same day and the car was waiting out front for me when I arrived. Cole Franke was wonderful and answered all of my questions about the vehicle. After I purchased it, he helped me set up my rewards, download the MyChevrolet App and set up my OnStar. I would definitely recommend Karl Tyler and Cole as my overall experience was fantastic. Brent in the finance department was very helpful as well and explained everything. You definitely cannot go wrong shopping for a car here!

Buying an automobile is generally not a great experience. The folks at Karl Tyler (from start to finish) were a pleasure to work with.

Service reps are honest, practical and well-trained. Best dealership I have ever dealt with.

They 100 percent go the extra mile to help. They don't push and are more like family. We always do business there

I buy all my vehicles here. Service is good as well.

Bobby was amazing to work with! Extremely helpful, knowledgable, and informative. He created a stress-free environment for me to by my truck. Super nice guy and a great salesman. Couldn't recommend contacting Bobby at Karl Tyler enough for your next car or truck. Thanks for everything!

I called ahead the day before my oil change service to get a price. I told the rep on the phone the make and model of my vehicle and was quoted $39.95.
Then when I arrived at the dealership I asked again what the price would be and was told the same thing. $39.95.
Then I went and sat in the waiting room with my infant daughter. while I was waiting, my child did a #2 in her diaper, and I realized that I had neglected to bring the diaper bag with me from the vehicle. so I went back to the service counter to ask if I could retrieve a diaper. The person behind the counter told me that the car was done, and that he would bring me the keys in a couple of minutes. My child sat in her dirty diaper for another 25 minutes before they finally brought me the keys!
Then when I went to the cashiers counter to pay, they told me that unfortunately it was going to be $47.20 instead of $39.95 like I had been told twice!
Now, you may be thinking that "it's only a few dollars, what's the big deal?" But I have been out of work due to a bad back, and am having a disc replacement surgery at the end of July, so I have to stretch literally every penny in my budget! so that "few dollars" meant that I went without a meal this week.
I am not normally one to complain, but the lack of concern for the diaper issue, and the "I'm sorry there's nothing I can do" attitude over the money made me hesitate to do business with, or recommend Karl Tyler to my friends and family.

Ordered parts for me and sourced from the best price available. Arrived quickly!

Great folks, they have always stood behind all of our warranty issues. The techs in the service shop always take the extra time to explain what is going on, and what should be done.
Thanks again!

It was a very pleasant and relaxed experience. Steve is very knowledgeable about all things Chevrolet and answered all of our questions. We enjoyed working with him and are very happy with our new truck!

This is the 5th vehicle my family has gotten over the years threw Karl Tyler. they went above and beyond to make our experience amazing. Matt and Mike really made it amazing.

Extremely Positive. Night and day experience between this dealership and other places in town. From walking onto the lot (and not being accosted) to comfortable knowledgeable explanations of features of vehicles (no bs/made up answers), to pleasant people in all the various departments we interacted with (sales, financing and service). Happy to do business with these folks.

Scott Lake was the salesman that helped us purchase our new 2018 Colorado, he was very professional, answered all our questions and foremost, he was not pushy. One thing my husband and I hate are pushy salesmen. He took his time and we never felt rushed, showed us what we asked to see and also helped us order some accessories for the truck. We also told him that we had dealt with Brennan and because he was out hunting he listed his name of the sales as well. A very thoughtful and caring young man shows that he has great character. We would purchase from him again in a heartbeat!

I paid nearly $500 labor to replace my air conditioner compressor, that had been replaced 4 summer seasons ago at Karl Tyler'sat a cost of $900, and the service tech broke the driver's side door hinge loose. There was never any discussion about the responsibility of the service department around the fixing of this problem. Spending nearly $1800 in four summers for air conditioning and now I assume the cost of parts and labor at Karl Tyler's Body Shop to fix my vehicle's broken door. In my mind this is not award winning stuff.

An unexpected failure threatened our 4th of July plans but Mark and the rest of the service team had us hooked up to our RV and on the road with hardly a delay. Very pleased with the extra effort!

Peggy was very helpful. She was able to coordinate my a/c condenser replacement to be done on a Friday afternoon so I could have the use of my car overhead weekend. Everyone who I have worked with in the Service Department have always been polite, responsive and professional.

We have gone to several dealerships for sales and service, None of them compared to the Karl Tyler sales and service department. The service department is completely trustable and gives us the best service. Will not ever change to another service department. We drive 4 hours for service and do not regret it!

We had such a phenomenal experience at Karl Tyler Chevrolet! The team was amazing, diligent, and efficient. We shopped around the state for our new Chevrolet, and we are so glad that we decided to do business with Karl Tyler Chevrolet. I want to thank our sales consultant Cole for his excellent work helping us purchase our new vehicle. His knowledge and expertise really made the buying process spectacular with this dealership. Cole valued our input and helped us through the process like a professional. Do yourself a favor and go see Cole at Karl Tyler Chevrolet! I also want to thank Coley, Christy, and Brennan for their work in providing a great deal on our great vehicle. We were thoroughly pleased with our experience, and Karl Tyler Chevrolet gained repeat customers with us. We will make sure to spread the word that everyone needs to head to Karl Tyler Chevrolet for their next vehicle (and ask for Cole). Thank you to the great staff at this dealership!