Karl Tyler Chevrolet and Cadillac Reviews

They suck! They couldn't even figure out, let alone recognize a Chevy car that They sold my Mother, Brand New, off their own car lot, 8 years ago. Of which, they had to do many Warranty things over the years. But then, If you don't actually bring the car in to Their Shop for oil changes, rather than their own Xpress Lube, for two years, your records are purged from their system. And buy the way, the Chevrolet car my Mother bought from them? Was made in Korea, and has never been meant to drive in Montana winters. Yet Terry or Jerry Amble sold it to an elderly woman, knowing she had to travel Evaro, and lived in a rural road area, with no ABS also on the car! She also went four years without them being able to figure out what was up with her air pressure light...... without "$1000 extensive testing". Lol. Les Schaab (in Ronan) figured it out within a half hour of a season switch on tires. They suck!

Excellent Service. Hard a very hard time getting rid of my truck and into a new car but Steve Schmidt was awesome. Got me the best price for my trade in and made it that much easier to make the decision. Karl Tyler and Schmidty went above and beyond. If your in the market for a new or used vehicle I would definitely GO SEE SCHMIDTY!

Karl Tyler was great! I was able to pull in and get an oil change in under an hour and they even rinsed off my car! Thank You!

Longer than expected repair, no rental as promised, wrong bulb put in.

Thanks! The service department gave us answers to help solve an intermittent 4wd problem...

John has been very helpful with getting my dad and I our vettes. Love the way the showroom looks. It is the best looking car dealership in missoula and probably Montana by a long shot.

My dad purchased all of his vehicles from T&W Chevrolet now Karly Tyler Chevrolet following in his footsteps.

Exceptional. The staff was very nice and not pushy. Bobby took his time to explain the functions very well of the new car. If I am in the area when I am ready for the next car, I will definitely shop here again.

Had sun roof explode on brand new jetta.the service department said VW determined it was a out side influence that caused the roof to explode. Just got off the phone and vw said karl Tyler determine the cause. And after they did the work they didn't even vacuum the car out.this dealership is just another one run by scum bag liars.

We have purchased several vehicles over the years and the entire team is great but we highly recommend working with Joe Ferkovich and Lynn. They are honest straight forward and incredibly kind. Thank you for all you have helped us accomplish.

They were fair in my experience... I'm completely satisfied! Look forward to going back for years to come.
John Baldwin was great!

We are having issues with a rough ride and when you hit a bump the truck rocks back and forth we have two other Chev trucks and they dont have this issue, brought it in for service and they said there was nothing they could do said they all ride that way it is a Silverado 1500 2014. I guess we will have to look for another option maybe will try the Toyota Tundra, Other than that we love it and Brennan is an awesome salesman..

Went to beaverhead motorsports for parts. Everything you need has to be ordered in. Never anything in stock. I made the comment, "everytime I need anything, it has to be ordered". The response was, "then stop coming here".

At the end of the day, the parts were actually in stock. The management personally delivered them to my home.

Great place to buy a vehicle. Easy steps explained perfectly. Great prices. Service is on par. Details are really good.

Excellent experience. Very polite and professional.

One of the best truck buying experience I have ever had. John Baldwin explained everything to me, with no pressure to buy, and after the purchase, I left feeling that we made a fair deal between us. My family has worked with John buying a couple of new vehicles and he came highly recommended by them. I now know why. I plan on buying all my future vehicles from this dealer and in particular, from John.

I had bought a couple used pickups from Karl Tyler (KT) in the early 2000 s & was pleased with how everything worked out. Then I purchased a decent used pickup from a dealership in Colorado b/c I thought I d found a super deal. It worked out ok for me, but I can t help wonder if KT could have done a better job for me as the Colorado salespeople seemed disingenuous. I recently called the Jenkins men at KT & ask if they could help me out with finding an adequate used pickup. I just purchased a Brand New pickup from KT for my first time in my life b/c Mike & Reed did more than simply help me, they completely took care of me & MY interests as if I was a close family relative. I fully understand why my Dad & Cousin have bought all their vehicles since 1990 from KT exclusively & nowhere else. I will now do the same for all my future vehicle purchases b//c I completely trust KT & value their unwavering honesty. I will always come to KT & not waste one second of my time with any other dealership b/c they truly care about what matters for the client...

Terrible, brought my car. Didnt diagnose the problem. Problem came back a week later. Wanted to charge me again. Never going here again.

Shane on the parts counter gave off a very creepy vibe. He stared at my breasts almost the entire time while dealing with him and made some very unprofessional comments that made me feel uncomfortable. I will be taking my business elsewhere as long as he is still employed there.

Got my second vehicle from Karl Tyler. Scott lake is a great guy to work with he got me the truck I wanted. The best place to by your car or truck. Everyone down there is great to work with.

The sales professional, Bill Miller, did a great job. He patiently listened to what we had in mind and offered suggestions and ideas. At no point did we ever feel pushed into making a purchase. Even after the sale, he went the extra mile to help us work through our concerns. The most important thing to Bill was that we were happy with our purchase. We are happy with our purchase and would gladly work with the whole team at Karl Tyler Chevrolet in the future.

Excellent service. Honest and friendly staff. Always do a good job. Buy a car or have your car serviced by them.

Overall, I was very impressed with Brayden's attention to my needs, and his thoroughness to my service. He is one of your best salesman. I am a novice in the electronic world and Brayden has been very helpful in tutoring me on the many features in my new vehicle. He is a friendly person and very easy to talk to! On a ten point scale I would give him an 11 as exceptionally outstanding! Paul Aleksic, a satisfied customer.

We were beyond happy with the professional, fast and courteous service that we received from Matt Potter @ Karl Tyler Chevrolet. We purchased our truck 1 year ago (from Karl Tyler) and due to an accident our truck was totaled. With all the stress and chaos from the accident Matt made this buying experience as smooth and stress free as one can get. As always they have gone above and beyond our expectations to accommodate us and make sure we received everything we wanted. We also traded in our SUV for another new truck the same week. Coley in finance made all this go smoothly as well. Thank You!!! We love our new trucks!!!

BEST experience we ve had in buying a new car. Reed Jenkins is an awesome, patient, honest sales rep. I was very particular in what I wanted for our family vehicle, Reed went above and beyond in finding us the perfect Suburban and boy do we love it! The whole transaction went down smooth and stress free. Recently took it in for our 1st service where they did an excellent job. We will only be purchasing future vehicles from KT as well as recommending Mr.Jenkins to others. Thanks again Reed!

Great place to get you car serviced with reasonable prices.

Great service. While traveling I stopped in without an appointment and they serviced my truck and I still made the 1pm rafting trip.

i had my truck in the shop 3 times witin 300 miles. i had oil pressure trouble and they only fixed half of it cleaning the screen but not changing the sensor so i had to pay to tow it there a second time where they changed the sensor and replaced my battery, a few days later my truck wouldnt get any power at all; i called them up and they insisted to send thier tow truck to take it to the dealership. they didnt get it in that night but told me it would be done first thing in the morning. i called at 1 in the afternoon and they still didnt get it in yet. at 4 they called and said they just got it in and it appeared the battery was messed with and blamed it on me for shorting out a main fuse; which i dont agree with because it was a brand new battery and only karl tyler worked on my trucks plus i use my alarm system so no one could of tampered with my battery; i feel the tech was in a hurry and didnt do the job right and when something happened he pasted the blame. i will not be returning to this dealership or any others under same ownership which is a shame because i just became a customer and work in another state so at least need a oil change every other month. i hope you can fix these staff errors to keep other customers. good luck

I just purchased a new Chevy Colorado from Karl Tyler here in Missoula, and could not be happier with the service I received! Reed Jenkins did a fantastic job sticking with me and my order during some very tough times in the new car business with Covid going on in the background. He stayed with it, communicated at every turn and got my truck delivered earlier than I expected! And the truck turned out even better than expected! I would highly recommend Reed and the team at Karl Tyler any day of the week- they are true professionals. 5 stars all the way!

Easy to get along with and got me in even with a full schedule.

They always provide the best service. I always come away feeling like they genuinely care about me - maybe because they do. :-)

I had an amazing experience at Karl Tyler Missoula. I have never been through the process of buying a vehicle before, and Cole Franke made it easy going, fast, relaxing and stress free. He was very friendly, patient and easy-going. The woman I worked with in the finance office was also very sweet, knowledgeable and fast.
With barely any credit and a set monthly payment in mind, I left with a used vehicle that I am extremely happy with since he made the ultimate effort.
After hearing so many terrible stories about buying cars from dealerships, it s safe to say I found a place that s very promising.
Overall, I enjoyed the atmosphere and business at this facility and I m going to be sure to return!

The folks in the service department were so great. Helpful, informative, and professional. I can't say the same for the gentleman working in fleet. He was pretty vocal about how much of an inconvenience I was that he had to drive me and my child to the city center. Look, I get it, I have worked in customer service and with the public in general for years; I know how much of a drag it can be some days. So when he dropped us off I tipped him more than I would an Uber driver using their own vehicle for the trouble. I guess I had hoped that it would have made the drive back less painful for everyone involved. Yet, when he came to pick me up again, he made a snide comment about my 6 year old son's haircut and said absolutely nothing else until the end of the ride which... why was that at all necessary? It was just such a bizarre experience; I kept wondering if his day was so bad he had to take it out on a stranger like that, or if he is underpaid and overworked? If you all need someone to help lighten his load, let me know! I enjoy that kind of work.

Great dealership and great people working here. I have purchased several vehicles from them and have their service department work on them. They have always been very helpful.

I have a 2017 GMC Sierra Denali that I brought in for service to Karl Tyler. I had great service from their service department for many years in the past and I ve always been a Chevy/GM owner. The truck has less than 5000 miles on it and I ve owned it for less than a year. It is still covered by all of the manufacturer warranties. I am leasing it and received it brand new from Dave Smith.

The truck has a leak at the OnStar antenna causing water damage and staining in the headliner. Karl Tyler did not provide me with any indication of the extent of the water damage, but I can see stains in the headliner and water has leaked through the A pillar and dash into to floorboards. I first noticed the leak when my floors were soaked for several days after heavy rain. Techs at Karl Tyler diagnosed the leak and ordered a new antenna. It was never mentioned what would be done about my headliner water damage, so I contacted GMC customer service to inquire about my warranty coverage. I was told twice by two different customer service associates at GM customer care that the water damage was covered by warranty and the headliner would be replaced as part of the warranty coverage. They stated this was a manufacturer defect with the OnStar antenna leaking which caused the water damage to my headliner. Karl Tyler service refused to cover the replacement of the headliner after GMC customer service associates twice stated it was covered under my warranty. Karl Tyler stated it was required that the headliner be carpet cleaned after the antenna was replaced to remove the stains and this would be sufficient to satisfy the warranty coverage. This does not solve the issue of any possible mold growth in my headliner since Karl Tyler only intends to clean the surface of the stains and nothing will be done about the water damage between the headliner and the body of the truck. This also does not take into account any additional water damage to the electronics inside my dash since the water leaked from the antenna down the A pillar through the dash and onto the floor.

I also noticed while searching for further water damage that the service associate who worked on my truck pulled the carpet on the driver side away from the trim and failed to properly replace it. When I moved the weathertech floor mat to check for water damage in the carpets, I found the laziness of the service associate who had left the carpet hanging out all over the place and hadn t even properly secured my weathertech floormats to the pegs on the floor.

For a $60,000 truck, I would expect better service from GM and from my authorized warranty dealership. Somewhere there is a disconnect between Karl Tyler and GM since two different customer associates at GM read the warranty coverage and told me that my headliner would be replaced due to water damage and only Karl Tyler is refusing to offer the same assistance that GM says my warranty provides. Karl Tyler wants to use a rug doctor to remove the evidence of water damage so they can later deny it ever existed once the mold forms in the warm weather. Then it will be the same song and dance with me still stuck with a $60,000 moldy truck.

I have been a missoula native all my life and have used Karl Tyler many times for service with great results. I will likely never return to Karl Tyler after this incident.

I appreciate the fact that the sales team was responsive and willing to make a 90 mile round trip drive to drop off our car and made the transaction as smooth as possible

Oil change and service plus had a tire that needed replaced w/ only 14,000 miles on it. They located a used tire with same tread wear as others saving me the need for four new tires! Awesome job, friendly service, etc.

I had a great experience at Karl Tyler Chevrolet. Brennan was wonderful to work with, listened to my needs, and gave me time to make the right decision. I am so happy about my purchase and will visit Karl Tyler for future vehicle needs.

I got a used Suburban. Getting it from a dealer is not the least expensive way to get one, but it is the least stressful and risky way. You deal with an organization that dots all the i's and crosses all the t's. As important, Karl Tyler has professionals who are friendly one and all in addition to being competent, Scott Lake and his colleague Coley and his boss Mike in particular.

John Baldwin made my car buying experience a breeze. He listened to what we were looking for and stayed within the budget that we asked, he did not try to upsell me into something I couldn't afford or I didn't like. He was willing to wait for me to make up my mind and really didn't pressure me. Since this was my first large purchase I was nervous to make a decision, but he explained everything clearly and was very patient. We will be going back to John at Karl Tyler when we are in the market for another car.

I went into the body shop after my car was hit. Carl Zamora was with me every step of the way and made this whole situation less stressful for me. He handled everything with the persons insurance who hit my car, and gave me the highest quality repair. I have never received better service at a body shop! I will definitely be coming back if I ever need to.

Purchased my second Traverse from this dealership. Terry Amble and Karl Tyler provided the very best service and experience a person could ask for. Keep up the good work.
Bob O

I love my car and the wonderful people at Karl Tyler take such good care of it and they are super nice to me. Win! Win!

As usual, KT came through with a great deal. Scott Lake was amazing to work with and went out of his way to make sure everything went perfectly. Highly recommend checking them out for your next vehicle.

Brought a used truck in for inspection that had been seen here throughout its life. It was given a clean bill of health only for me to discover, after purchasing, that the fuel pump was shredding and half the injectors were already blown. I suspect their relationship with Montana Motor Mall skewed the results. Screwed me out of 6k!

The service dept was fantastic -- Mark Sickles listened carefully to the symptoms we'd been experiencing and Keith (? electronics tech) was very persistent in tracking down the cause of a problem that had led to us breaking down several times in the preceding days. They offered us use of a car while ours was in the shop -- free. They thought they had fixed the problem one day, but it recurred and they worked on it again at NO CHARGE and FOUND the problem that had confounded several other mechanics. We made it back from Missoula to western Oregon without a hitch.

Gary is sooo nice!

He genuinely answers all questions and even provides answers to missed questions we might of asked. He remembered my name when I came to drop off some car keys and was excited to just see how life was.

The process seemed organic and not mechanical.

The Karl Tyler team is amazing! Kudos to Crystal Parker!!

I was so pleased with you guys honoring my warranty and putting a new engine in my Chevy Equinox. Thank you and I will continue to come to you for oil changes!

Awesome experience. Bought a used Buick LaCrosse, Donny was my salesman and Lynn handled the finance and they both were great. Donny was knowledgeable of products on the lot, low pressure, very friendly and helpful. I thoroughly enjoyed the experience. When I picked up the car, I got a full demonstration of how to use everything, the car was spotlessly clean and they filled it with gas for me. My entire family drives GM products and we definitely plan to purchase another vehicle from Karl Tyler when the time comes. My parents also get their vehicles serviced here and their experience has been excellent.

Karl Tyler Chevrolet here in Missoula was running a special for a full interior and exterior car d tail. I called and set up an appointment to have my suburban detailed. I informed them that my husband would be dropping it off and picking it up( this would be after hours pickup, so unfortunately we wouldn t be able to go over the vehicle before leaving the dealership) when my suburban was brought home I could tell the carpets had been shampooed ( they were really wet) which is fine, they ll dry out. But over the next couple days I noticed so much more, they hadn t even wiped down under the seats, there were still crumbs/dirt etc. the headliner wasn t cleaned AT ALL. They didn t even clean the weather tech mats I have installed throughout the vehicle. Overall I was very disappointed and it was a COMPLETE waste of money. We were referred to them from a Friend, won t ever refer them for a car detail again.

It was great. No appointment but service got me in.

Karl Tyler Chevrolet provided a '10 out of 10' experience. We purchased our vehicle from outside of the state, and they made the process as seamless as if we were in their showroom.

Garbage, they will check your credit, run it through 8 different credit pulls, basically by the time you leave , your credit score will drop 80 points. Find different dealerships, this place is garbage

Great help from the service and parts departments. I would highly recommend you take your time here and talk with the employees as they are a joy to talk with

Karl Tyler mechanics flat out lied about damage to my engine and said I needed to buy a new car. I ended up taking it to another shop where my suspicions were confirmed. Simple fix, car purrs like a kitten. They recently sent me a bunch of garbage in the mail. Seriously, a bubblewrapped deflated latex balloon in a stupid amount of packaging? Don't take your vehicle here. They lie and pollute.

What I liked best is Brennan Skrutvold, the salesman, asked me what I wanted and then showed me what he had that fit. None of that nonsense you get at some dealership trying to up-sell you, or push you into whatever they've had sitting on the lot too long. It was 100% first class customer service. This is my second purchase form Brennan and I'll strongly recommend him and Karl Tyler to anyone.

Bobby, Brian, and Justin did an amazing job getting me a car and my sister a truck! They were all very professional and polite. Definitely made buying a car less stressful than previous experiences

Overall my experience with KT Chevrolet very good. Brad was awesome to deal with and his knowledge and experience was greatly appreciated. Thank yawl, love my new Colorado!

Terry Amble is the best salesman i have dealt with on any occasion. He has help me process many vehicles for work and personal use. He is always looking out for what is best for me. I appreciate that a lot!! Thanks Terry, good job!

Service was performed in a timely manner and staff was courteous.

This past week I purchase a new vehicle. I worked with a sales associate named Matt Potter, he was outstanding to work with and allowed me to explore my options without any pressure. I will return in the future to purchase my next vehicle.

Brought my 2006 Chevy HHR in for a problem with the power steering. I was told that the power steering assist motor was covered under a factory recall. I was also told that they were booked up for about a week. I told the service manager that I would be leaving the state for a few days and asked if there was any way they could squeeze it in if possible. He said if I left my car there he would see what he could do. A few hours later, I got the call from them and said my car was ready to go. I can't say enough about how Karl Tyler Chevrolet went the extra mile for me. Thanks for a job well done guys!

Easiest dealership we have ever dealt with. We didn't end up buying a car but they made us an u believable deal. Towing problems got in the way. We will be back when we get it figured out! Bobby and Bill bent over backwards to make a deal and were not pushy at all.

I initially began talking with Steve Edgar at Karl Tyler from my location in Idaho about getting a new Colorado. He called me multiple times just to help and keep me informed on the status of my new pickup. One of the things I dread most about buying a new vehicle is the experience, as I do not like to get pressured or hassled when making a purchase. Not only did Steve respect me completely, but he went the extra mile to ensure that I felt comfortable during the entire process.

When I arrived at the dealership, Steve gave my mother and I a bottle of water, which, I know, is pretty common practice when trying to sell a vehicle, but he already sold me the Colorado I wanted, and he treated me as if he still cared. The financing bit wasn't too bad, I think the mans name was Coley, correct me if I'm wrong. He was fantastic. He was great to talk to, and he broke down everything, ensuring that I would completely understand the process.

Coley also didn't pressure me into buying any of the extra dealership incentives, and respected my decisions completely. The total process took about an HOUR!

I will DEFINITELY be recommending Karl Tyler to all of my friends and family in Idaho and the surrounding area.

The purchase of my new Chevrolet from Karl Tyler was nothing but fantastic. I dealt with John Baldwin and Bill Tripp. They were both very knowledgeable and super friendly to deal with. I would definitely recommend this place to anyone in the market for a new GM vehicle.

For me, there was no doubt that I would be buying a Chevy or GMC. For some reason I had my heart set on a GMC Acadia. They were classy had all of the fun bells and whistles that I liked. I knew Steve Edgar would help me in achieving this task. He asked me ALL the right questions on why this specific vehicle. As soon I started answering, I was beginning to realize that this specific vehicle would not fit my needs. Simply not big enough, although a very sweet ride. We travel for sports frequently, enjoy taking long family road trips (with our large dog) and I use my vehicle for other programs that require considerable space. Steve immediately realized what the important things were to me and directed our attention to what would meet my requirements and still provide me with the classy look and all the fun options! I am now the proud owner of a beautiful 2019 Chevy Traverse! Steve did an excellent job throughout the whole process! He listened and responded with facts. He made sure we were happy! I love my car! Thank you Steve for making it happen!

My go to! Willing to answer all my crazy questions. Salesmen don't pressure you and act like human beings! Will only buy a car/truck here as long as I'm in Montana!

Took my Volt in for a regular sevice. They were friendly, and it cost less than I expected. I was also impressed by the variety of cars coming in for service. Not just Chevrolets and Cadillacs, Ford's and Chryslers too. No concerns about going back if I need service again.

Jason is an awesome guy and very pleasant to speak with!

Excellent customer service. I have never had an issue.

My experience with Brennan and the Karl Tyler Chevrolet Team was the best I've had on a car lot. My daughter and I weren't mobbed when we arrived at the lot. I had a couple minutes to look around and locate the vehicle I wanted. Brennan started the conversation like a normal person and didn't start out with the typical "what can we get you in to today" or "which of these beauties will you be driving home". I was treated with respect and like a friend or family member, not just another commission. Brennan knew every detail about the vehicle I wanted and never had to go find out an answer. He knows his stuff. Brent was amazing and made sure I understood everything that made up my payment. He went above and beyond to make sure my payment stayed where I needed it. Every team member I dealt with was incredible.

Kevin was a nice salesman. Really easy to work with. I'm happy with the trade they offered and price on my new vehicle. Would do business with them again.

Well from a sales standpoint, Cathy did a great job and we got the car that we wanted!!

Over the past 20 years, KT has offered consistent and friendly service. They go above and beyond to make your visit a good experience. It is reassuring going to a place where you see familiar faces and know they will take care of your needs.

This is our third purchase with Brennan - we appreciate his honesty - knowledge & ability to get the deal done.