Absolutely stunning! The resort and its staff were absolutely amazing. The views were unlike any other, any where you stand the sights are breathtaking. The food and quality of service was nothing less the exceptional, this resort you must visit. And you must end your evening sitting on the back patio sitting by the fire and enjoying the lights of Tucson, 10 out of 10!
I attended a professional event at the JW Marriott Star Pass Resort and I must say, it exceeded my expectations. The rooms are so nice, robes are provided too! Facilities and rooms for our conference were all so nice. Made my stay so nice that I will be taking my family back some day.
Awesome place. Very beautiful. Great customer service.
Smells were bad, even after telling the front desk. The rooms and facility was clean so it's possible that the other people staying there caused them to use a bad odor eating sent due to the smoke smell.
We had an absolutely fantastic time. The service was great. The kids enjoyed the pool and the slide. There was a lot of people but it didn't feel crowded. We will for sure be going back.
One of my favorite resorts! The lazy river is great!
The place is beautiful BUT.... We had no maid service the first day and had to call up for towels and didn't get what we asked for. Second day we asked for early maid service because had some friends coming by. I guess they think 3:00 in the afternoon is early????? Again still very few towels. As we were leaving the Bell person took so long we ended up making several trips with our stuff ourselves. Nice place but in NO WAY 4or 5 star service.
No parking at all, went for meeting. It was hot and no parking at all and 10.00 charge not to park. Very confusing place, lots of land but no parking.
Very comfortable beds. Guest parking not ideal but valet was convenient . Friendly staff. Great views
Great views. Friendly staff. Went he for a professional event and the catering and staff were great.
We only tried one of their restaurants. The menu is too limited. Nothing low carb except salad. Everything else was combined with some kind of sauce. Otherwise it's a lively big resort. A nice place to get a coffee from Starbucks and sit on the patio to admire the view. You do have to go downstairs to the patio. Starbucks used to be on the patio level. I liked it better then.
Found a dead rat in the pool, did nothing about it and gave my Starbucks drink to someome else in front of my face with my unique name on it
I was only there for a weekend and I want to go back and stay a lot longer the staff was very attentive the room was great the food was great the drinks were great I can't wait to go back ...
Really big place with lots to do! Feels like a vacation/retreat from the city!
When I can, I always stay at the JW. The hotel has a beautiful layout and great amenities.
Very polite, plentiful, responsive staff. Beautiful setting. Clean and up to date.
Impeccable service encountered from check in until check out. The room was was well maintained and the bed was comfortable. The restaurants were good and the wait staff was great.
Very beautiful and serene place. Has a gym, Starbucks, little shop, a swimming pool and a lazy river with great views.
Great views and luxury feel but way overpriced. Over $30 for a basic breakfast?
Thanks to the Valet service parking isn't a problem. Parking garage and parking lot were full. JW Marriott is beautiful with breath taking views.
Magnificent resort, delicious food, fabulous amenities. Available staff was wonderful and professional. One HUGE problem. No employees were on duty at the pools to pick up empty glasses, bottles, trash, or take away any dirty dishes on both the Saturday and Sunday I was there. By 5 pm both days, the entire area was filthy. Paper napkins and drink cups floated in the pools and anywhere you tried to sit, you had to deal with stinking leftovers covered with flies. Used pool towels were EVERYWHERE. We checked out a day early because of this.
Beautiful Resort! The Staff really goes all out to make every aspect of your visit to be enjoyable and memorable.
My kids loved the splash pad they have. Not very intricate but it's great for them! The military price was awesome for what you get! And the pool area was also pretty awesome. Definitely recommend as a place to stay.
The terrace at sunset is well worth the experience. Live band, fire pits, sunset over Tucson, Tequila shots...spectacular
Very nice facilities. Courteous and professional staff.
A wonderful venue with attentive staff and beautiful views of Tucson.
Warm beer and waiter took longer than standing in line at the Plunge Bar. Great atmosphere but unimpressed by the service.
There is a lot to do there and the view is amazing!!!
Too expensive. Parking sucks. But the views are great.
Better than I anticipated. The views alone are so beautiful and the service was great. Spent the day at the pool with a cabana, Steven H the manager on duty was wonderfully accommodating! I will want to book another staycation for a special occasion in the future.
This is a great place to stay and chill. The lobby overlooks the city and looks great at night. I took a star off because the bathroom was in bad shape. Dented lamp shades and loose caulking falling off of the wall.
Beautiful resort. Staff is friendly. Evenings on the patio at sunset are relaxing and peaceful.
One of the nicest hotel experiences I've ever had. The staff were very nice, the rooms were great, and the amenities are top notch.
Inconsistent. Food and service in one restaurant might be exceptional, and in the next, unacceptable. Resort is huge, and it would seem that attention to detail is being left aside to serve the masses. Property is lovely, but the whole experience was a mixed bag.
Super cool resort especially with the servers at the pool and lazy river
Prices were high but we had an awesome time there
Amazing resort and makes your vacation feel like a real vacation. The facility and staff are incredibly nice. The views are like no other
One of the most relaxing beautiful hotels we have ever stayed at. Staff is amazing... Never a bad experience and we have stayed many of times... Love it!!!
I have such a huge disappointing time to discuss there is not enough lines, negative one star, place has gone downhill.
Just an outstanding facility. Great architecture, tucked into the saddle of beautiful mountains. Spacious lobby areas, quality restaurants and MARRIOTT service.
Beautiful location and views. Service is exceptional
A manager by the name of Ruben was very helpful and so polite. He went out of his way to make sure everything was perfect and we greatly appreciate you.
Food at the Signature Grill was good. Service was not excellent but good.
Place was pick by vendors - excellent in every scenario!!
3 or 4 restaurant on property- great chef in signature grill !
We did not visit others so I can't comment.
Valet, bell man , front desk, cleaning team - top notch!! Friendly and efficient - granted I did not have any special requests
Great pool area and bars
Best feature for us - bike rental shop on property. Very convenient and equipped( they will give you backpack with co2 , extra tubes ( we had one flat tire) , pump and water!!
Giant bikes on rental ( decent quality ) we used them for 4 days. Read about cactus trees and be careful about some - we had some issues with Cholla Cactus - it kind of jump on you if you too close to it!!
Thanks for a great time! Water was great...drinks were delish...spa was amazing!
Confusing. Our similar properties close that won't share anything about the other. Even on main property help was incorrect.
Looks good but terrible guest parking. Inside plan to do a lot of walking.
For professional events: very clean, modern, excellent customer service. Exquisite food. I recommend it.
I was visiting for a conference. The staff were all friendly and helpful. I especially enjoyed Desiree's ability to compliment every guest. I know if I am ever back in Tucson, I will stay here again.
Great staff. Nice room and of course comfortable beds.
Great hotel. 30min drive from the airport. Comfortable rooms and close to hiking trails.
Attended a wedding at Starr Pass which was amazing from the rooms, pools, food, service, and views. Can't wait to go back again.
The resort was amazing! The service was great and the rooms were nice. The facilities were clean and the view was beautiful. The check-in and check-out processes were very smooth. They have a lot of good restaurants, a lazy river, and a beautiful pool. Every morning, they host morning hikes and every afternoon there is a free tequila toast. I even randomly got a free root beer float in the lobby!
Located away from located away from much of other amenities. This results in the necessity of using their restaurants and so forth. They are very expensive and can take a long time to get service. Facilities are nice, room pools and all
Beautiful surroundings, great location to relax with the family, escape with someone special or simply just to attend a plsnned event.
The rooms were very clean and spacious and quite luxurious. The front staff were very friendly and helpful even though we were really busy they make sure that they took care of us. While we were waiting we got thirsty and they have these three Crocs full of water with different flavors. one was a citrus flavor the other one was a melon cucumber flavor and I believe the other one was a pineapple mint flavor. This was real fruit and it was delicious!The barking was a little crazy but that's because this place is so popular. Enjoyed our stay tremendously :-)
I went to the Hashani Spa with a friends. It was an amazing experience. I was impressed by the spa facilities and had a massage. It was great!
Best custoner service if ever had! I will not stay anywhere else when im in Arizona.
We had (a surreal but) amazing stay at this property for the first time this weekend. With only a few other guests on property this was a strange experience but the staff was very gracious and we had a wonderful stay. Highly recommended when travel ever gets back to some semblance of normalcy.
Pick somewhere else if you want a getaway.
I wish I would have.
Beautiful Resort, nestled in the mountains. First class staff, and we really enjoyed the lazy river by the pool. The KO came from the discount we got on an ready stellar rate.
Pros: The views from this hotel are beautiful and the staff are very friendly and accommodating but for the price I had some disappointments. Cons: First, they did not have our room ready until 5pm and we were not alone, there were literally 100 of us squatting in the lobby area waiting for rooms. Apparently they had a large group (I was quoted 400-500) people checking out and the same size group checking in but with an 11am check out and a 4 pm check-in there should be no reason for guests to be sprawled out with their luggage all over the lobby like a hostel. If you know that you are going to be slammed staff accordingly. The front desk woman was very nice (especially given that she has not control over staffing but was there to take the heat from all those people) and gave us a $50 food credit but considering the resort fee and the parking fee on top of that (because there really isn't any free parking) it was a wash. We traveled with kids specifically for the lazy river and slide but these were small and underwhelming which is probably why they were not pictured on the site. The main pools were nice. We only ate at signature grill and Salude. All the restaurants are a bit pricey which is fine but the quality of the food was just ok the rooms were standrard. I guess that's the overall verdict, ok. I have stayed at Double Trees Resorts that were just as good. I am a Marriott and Hilton rewards member but for my money I would go with the Hilton properties.
Staff is friendly and helpful. Rooms were very comfortable with view of the city. We loved the lazy river and water slide.
We always love coming here. We went out of our way to make a stop in Tucson just so we could stay here. Even with overcast weather it still felt comfortable and nice
