JW Marriott Starr Pass Review

Pool was warm and the lazy river was relaxing. Perfect for an overnight stay!

The rooms were nice and clean. Parking was far away and valet expensive.

They destroyed some amazing natural beauty for this monument to gluttony

Impressive water fun including a lazy river, slide, and pool. The resort itself had two delicious restaurants and was well decorated. Definately a nice place to relax.

Great for a vacation or staycation. The lazy river is very popular with the kids. Comfortable rooms with lovely views of the mountains or the pools. Very good restaurant options. One of the nicest resorts in Tucson!

Pools were dirty with people drinking and eating in the pool that was in service. Main pools were half empty of water and out of commission with yellow tape due to high occupancy the night before we checked in. Manager unable to answer questions about the poor condition of the pools and the slide not being on. Constant power outages left us without AC in July. TV service is outdated for a resort, teen place and kids place is only functional on weekend even in the summer.

Great customer service and the rooms are very nice with great views!

Great resort for customers when hosting events. Great pool and pretty good eating on site.

Beautiful view while sipping drinks or dining on the patio.

Finally a place that shows why it's rated what it is. Room was great, service everywhere; dinner, check in, bar, top notch. They sent up a little s'more suprise for my kids birthday which is why we came. Great touch. Even letting us stay after check out to swim! (Got rained out yesterday)

Nice large ballrooms to have professional events. Service is top notch and the veiws are beautiful.

One of the best fireworks displays I've seen in a long time. We stayed overnight for the 4th of July, and got to enjoy the festivities. The service is fantastic. They do not have as many activities as they have had in the past or as other similar properties have, but there are some fun things to do. The lazy river is wonderful. Whoever is in charge of the fireworks deserves a raise.

Very clean and tidy, lots of water available, great pools and rooms

Nice resort with lots of hiking trails. The spa isvery nice. The restaurant is great.

Expensive weak drinks but the patio and views are worth it so i keep going back?

It's a very nice resort with beautiful scenery and views of the surrounding mountains. The staff are exceptionally polite as well. You definitely feel welcome staying here.

This hidden gem is a must visit! Large resort with lazy river and pool. Enormous golf course. The hotel resort itself is immaculate. Free Tequila shots every night (I believe 6pm). I have stayed here at least 10 different times and have 0 complaints. Also hosted a fantasy football draft here and had an awesome time.

A bit far from town, but an excellent view with an even more excellent staff!

This hotel is the worst hotel so far. I had to wait more 3 hours for check in!!! So bad!

I have come here for staycations with my family as well as just stopped by for a drink. Regardless of the visit, it is always beautiful and service is outstanding.

Dinner service was great, food was great. Would recommend!

The hotel was nice. Staff were super. Grounds were undergoing some construction but there wasn't much noise or mess. Wish that the lazy river were larger - it's the whole reason we chose the Marriott for my birthday!

Nice place, great service. Rooms are updated and clean. View is amazing.

I had stayed in this hotel previously for a hiring event and loved my stay and all that it offers. I recently attended to enjoy it's greatest feature, hiking. It is a very lovely place to just go and enjoy the scenery and nature surrouding it and it was a lovely visit like always. My stay was also great, room very clean, staff very attentive. Everything from this resorts screams quality.

We had a lovely time at Starr Pass. The location was amazing! The lazy river was relaxing and we even saw a herd of deer from our room. Can't wait to go back!

Wow what a beautiful place and setting. No photos of pool or golf course but both are really nice. So close to Saruargo NM west which is one of the many many most beautiful places in Arizona.

We went for our honeymoon. The pools were amazing, the room was very clean, and employees were kind. The only disappointment was room service quality.

Always a great time, lots of activities for everyone!

Great views, Staff is very hospital, food is great. Room was good, bed was very comfortable. Would come back. Great for a getaway.

Great view from room, very clean and hotel staff were very professional and attentive

The course was busy, so the pace was slow. Several of the greens had damage and were on the slow side. Quite a few deer showed up close to dusk. Not a walkable course.

I came for the breakfast buffet, which was delicious! The food quality was great, and there was a lot of choices.

This is a lovely place for a staycation or conference. Family friendly pool areas with lazy river. Its a beautiful site with great views of the area around it.

Beautiful views, excellent staff, and so many on site activities.

Was there for half day conference, it was in a beautiful spot on the mountain. Seemed very nice.

Beautiful views, comfortable beds, awesome customer service

Friendly and approachable service. Excellent food. Beautiful view of the surrounding mountains.

The wedding was beautiful but the was nasty. The only part of the food was some what descent was the salad. The shrimp and lobster ravioli was rubbery and dry. Nasty.

My work's holiday party was hosted there. The food and entertainment to were good and the view from the balcony was beautiful.

A very nice facility, well maintained, nice professional staff. The price point seemed disparate with the family focus however. 17 dollars a day for internet, 15 dollars a person for a continental breakfast, exceptionally high food and beverage prices for bottom shelf items. Very unpleasant dining experience with regard to the kitchen, but the hostess and manager went out of their way to make things right.

Had a five day stay here and every day was a great experience. The staff were all friendly and courteous. The rooms are spacious and well appointed. Even the less desirable views are still good. The resort blends in to the surrounding desert seamlessly. One day I saw three mule deer grazing in a dry riverbed about 20 yards from the pool.

The location is very beautiful, the staff is helpful, and it is very clean

It was a very nice hotel. Nice location. Clean rooms. The spa was excellent. Though there were some issues in regards to our reservation. And our room was next to the elevator which was very noisy.

My wife and I stayed at the JW for 5 nights. We were in town for a USTA Nationals tennis tournament that took place at the Refkin Tennis Center on the other side of town. I had previously stayed at the resort for a brief work trip a few years ago. I would rate our experience as above average but there are definitely a number of areas where the resort could improve. As a frequent Marriott guest with over 100 nights this year, I would say that being a Platinum is essentially meaningless at this property since it is classified as a resort. You do receive free internet and the points or $10 food/service amenity upon check-in and that's about it. We did not have the opportunity to check out the fitness area or use the on-site spa. Both restaurants are good. We really enjoyed the food/service/wine at Primo although it was closed for two of the days we were on the property which was disappointing. One of the nights (Sunday) was because of a private party. Our biggest issue was with the front desk staff. When we checked in the front desk attempted to give us a room with double beds. We had to wait until 4p for an upgraded city-view room with a king bed. The room was nice and close to the lobby. We had given the front desk my cell phone number to call when our room was available. They never called and the room was available when we went back to the front desk to check. We then received our keys and went to the room. They gave us a room with two double beds. We went back to the front desk and they gave us the king room. They weren't very apologetic and didn't compensate us for the inconvenience. The other area that is a common area of concern I've read in other reviews is the distance to self-parking. It is truly a hike that becomes irritating after a while. Self parking is $10/day and Valet is $20/day. I really think the resort should compensate Platinum's and provide Valet parking for the same rate as self-parking. Finally, the towels being provided in the rooms are very substandard and gray in color. It appears that they are supposed to be white. I've come to expect a certain level of towels from Marriott and these towels were clearly inferior. On the positive side, the traditional tequila toast at 5:30 PM each evening is fun and the patio area is beautiful.

PROS
Tequila toast
Primo restaurant
Non front desk staff is very friendly
Grounds are nice with signs of some maintenance issues

CONS
Self Parking - distance from room at a cost
Towels are scratchy, abrasive and discolored
Lack of Platinum benefits
Front desk staff
Tennis court surface - sport court

We had a great time at this resort and the staff was super friendly. Neat location close to Saguaro National Park and tucked away. Wish there were more dining options on site.

Beautiful location! Fantastic sunrises and sunsets off the patio. Many activities sponsored by the hotel. Lazy river and large pool are perfect for relaxing. Full spa, restaurants, gift shop, conference rooms, and more. Great views, hikes and scenic environment for the nature lovers.

A luxury resort of the highest quality. Friendly and helpful service. Beautiful and comfortable way to get a southwest experience.

Great hotel and nice location. A little out of town but peaceful with hiking trails out the door. Food in the hotel is a big disappointment. Basic and not very creative.

Really great resorts in a beautiful environment. I wish I could move in there permanently.

This is a truly amazing resort. Wonderful food, spectacular views, luxurious rooms, excellent spa, and even free access to the driving range (including clubs!) This is absolutely the best place to stay in Tucson.

First class resort tucked away in foot hills. Lots dinning and beverage choices. Many little private nooks with overlooks to hang out.

Awesome resort that caters very well to a romantic weekend escape. Lots to do on site and restaurants are excellent!

We ve stayed many times over the years. Beautiful location. Rooms are pretty standard. We went last weekend to enjoy the lazy river which was nice to have in this pandemic.
Amazingly my husband lost his wallet which we originally thought was stolen but a guest returned it and cash was still inside! Faith in humanity restored.

Awesome views and great service. Always a good spot to visit or stay.

We love staying at the Starpass Resort!! Great service and amenities even during the pandemic. The kids love the pools and the lazy river!

Amazing! Beautiful grounds. Here for a work conference but would love to come back for a vacation.

Very nice place to stay in Tucson!! Will definitely be going back

They were great, food was good, and drinks were good. Technical equipment could use some work.

Hi! My experience with the staff was less than adequate. They did not know answers to simple questions and didn t want me to speak with a manager. Sigh. Another corporation with no soul.

You re better of at a Hilton or even a dang La Quinta!

Huge pve. Great fancy ballrooms and I had such a great time going to my company holiday party. The outside scene is so beautiful and it truly takes my breath away. The service was great with food that was amazing. Our company has so many guest and it was amazing that we were all accommodated for such an event

Don't get what you pay for compared to Embassy Suites.