JW Marriott Jakarta Reviews

The service is good. The room is nice but when I came in some of the furniture looked a bit old. The food is nice. Not to mention the location! Very good for business travelers

The food was all good and the waiter was very friendly

nice room, clean, friendly staff. near mall ambassador. meeting room is look like an old hotel

Will come back for sure. It was perfect weekend getaway from this covid situation

5 stars hotel in central of jakarta. Syailendra Restaurant serves buffet with authentic local Indonesian food and also complete selection of high quality western and indian food.

Came to a wedding party. Not as luxurious as I thought it would be.

The best business hotel in the city even if you just want to enjoy a various cuisine, coffee at the Deli or few drinks at blu martini

The food is varied, and tastes good. And many choices ...

Strategic location, everywhere is very easy. Close to shopping centers, close to the motorway. Food is good, place is clean. Tasty and varied food. Large restaurant, can reserve if there is a family event. Food variants are typical Asian, European, Middle Eastern and American. Delicious oxtail soup, salted OK. Can order lobster, crab, shrimp, salmon, other types of fish and various sauces are available. There is live music. Good and friendly service.

I believe this is a good hotel at least in the past when I came here frequently couple years ago. But now it's not quite convenient at the main entrance when you are walking. The security is quite tight and I don't know how to park my bicycle here. Can I fold and carry it with ne inside the hotel? Dunno and I did not want to argue with the guards and therefore I parked my brompton at Oakwood.

A hotel with a very impressive service, friendliness and professionalism.

I had a bit of mixed feelings with the stay experience. It started out really really bad, with long time of queuing for check in, and other guests were complaining loudly of not getting a room, and once checked in, it turns out they miss out my request from the day before, and after that we were brought to a room for "coffee break" acting as a buffer for additional waiting time of 40 minutes, before the room is finally ready.
I understand that the overwhelming is contributed by the covid-19 situation, but it may as well be a bad hospitality management.

The room however is very spacious and cozy, we got the top floor and the view was amazing. The bathroom is the best part of the room, and I loved the bathtub. Room services is very supportive, but still long waiting time. I also got a cake and room decor for my Birthday.
But the room was not cold, I don't know I think the problem from the AC. I stay for 2 nights, and the experience in the room was okay.

The breakfast in Sailendra is really really crowded. We had to queue in every station, and coming to 10 am, I feel being rushed as they preparing for lunch settings. The taste was regular, not too special, I can compare with FP to say the least.

My final verdict is 3/5,
Since along my stays in Mariott group, especially for a 5-star luxury hotels, this one is the farthest from a seamless experience. I didn't feel any privilege or special services as Gold Member, and I just had a high expectations to spend the long weekend in here. But I appreciate all the kind services and the birthday cake

The hotel is cool and the food at Cafe Syailendra is delicious

I'm coming here amids the Covid-19 pandemic. The service is very good but the breakfast is kinda disappointing. So little choices of menu and they taste so so aka not special

Nice five-star hotel located at one of the central business districts of Jakarta. Love the various menu at Sailendra Restaurant

This luxe hotel in a downtown high-rise is 4.2 km from Gelora Bung Karno Stadium, 4.5 km from Tebet train station and 9 km from the Istiqial Mosque.

Upscale rooms with plush furnishings come with free Wi-Fi, flat-screen TVs and coffeemakers; some offer city views. Club-level quarters provide access to a lounge with free breakfast, snacks and soft drinks; suites add separate living/dining rooms. Room service is available 24/7.

Dining options include 3 restaurants, a cool bar/lounge and a bakery. There's also a spa, a gym and a sauna, as well as an outdoor pool with a hot tub. Other amenities include 22 meeting spaces and a ballroom.

The hotel is lux and pricey. But the facilities is worth the price. The location quite strategic

This is a very nice hotel. I was here for a few days for work and the staff were all very friendly and helpful. The platinum lounge had amazing food as well. A great experience overall.

Clean bathrooms and comfortable rooms and a good breakfast

A nice place, so it's famous. Dear ... the guard, really tight.

One night is too short to feel the ritm of 5 stars service hotel, absolutely excellent, would be back later

The Hotel is old, the toilet is not really clean, the food not really good.

The parking space of the motorcycle feels very safe & comfortable ..., the main lobby is very impressive, with a welcoming drummer in tgh2 foreigners ... with smooth strains (sounds very far ... real)

It's a average place, with extra security checking

International class hotel. Modern style. It's really cool.

A luxurious, comfortable place, perfect for overnight stays, meetings, discussing business and gathering with friends or family.
I visited it for office needs meetings

Nice hotel. Stupid security procedure. I understand that they were bombed by terrorist before. But it's no reason to treat your guests, especially locals, as terrorists. They do every security measure possible, save for strip search. That means going there expecting a nice time at the lounge will be ruined right from the start.

Dinner at Sailendra ... Steak is great ... Staff are friendly too

I was in Jakarta on a work trip and spent 3 weeks at this hotel. Everything was exceptional - the room, service, business lounge, restaurant.

They were the target of terrorist attacks (twice I believe), but have since stepped up security and are much stricter on checking incoming taxis. There are armed guards and you can no longer drive anywhere close to the main lobby entrance.

The business lounge has amazing views of the city and a fantastic selection of foods at all hours. It's a great place to work.

Overall, highly recommended hotel.

Came here for an event, In my opinion this hotel has its class, good hotel, but i havent get inside the room that my uncle stay

A bit dark for a 5-Star hotel. Lighting refurbishment is required.