JW Marriott Desert Ridge Review

If you are going to be in Arizona this is the place to stay. The resort was clean, updated and had a lot of things to do.

Absolutely one of the most beautiful resorts in the Phoenix area

Great place to stay and the restaurants have great food and drinks! Beautiful views and grounds!!!

Very good and very helpful employees. Overall need an all night resturant for late patrons checking in .Wifi not good should be free and easy access. Overall will visit in a heartbeat. If late load up on food.Dennys 24hrs 10 mins away

An outstanding hotel. We wilk stay again. Staff was friendly and grounds were immaculate. Spa was great and attendants were wonderful.

One of my favorite hotels in the world! The design and location are quintessential Scottsdale Resort with plenty of on-site amenities from golf course to lazy river, enormous spa to a FedEx and Starbucks... Giving very few reasons to leave once you've arrived!

Great food, corporate event, great hospitality, everything was wonderful, couldn't have asked for a better experience!!

Wonderful resort with plenty of food choices, and bars. Exceptional for conferences, and meetings. Golf course on the premises which I did not get a chance to experience but heard good things about it. Thebrooms are very nice, and comfortable. You may not want to leave the room. The only downside for me is the fee for valet parking. I tip very well, so at the end of my stay I was surprised to discover that I was charged in addition to my $10 in and out.

Beautiful 5* resort. Over 900 roons and Casitas. Public can use the pool and lazy river facilities for a fee. Very pretty surroundings with a pro gilf course attached.

It's a beautiful place, but staff totally messed up my reservation and didn't get my money's worth.

Had the best service and a wonderful stay. I would definitely suggest this place to my friends. The pool was lovely and the staff were friendly.

Friendly, helpful staff plus uniquely designed rooms. The bathroom, in particular, is right out of a current James Bond movie.

A must!! Tranquility and top shelf service. Great dining and ambiance.

Stopped in for drinks and apps. Excellent and super friendly service!

NEVER STAYED AT THIS HOTEL - NEVER MADE A RESERVATION AT THIS HOTEL.

Yet my credit card was charged for over 300.00 on October 23, 2018.

When I called to talk with the hotel, they refused to look into the fraudulent charge and they refused to refund my money.

Lydia was rude and ignorant.

Joel the manager just hung up on me. When I called back he hung up on me again.

The rooms were spacious and so are the restrooms. The staff are helpful and friendly with great amenities. The scenery is also very beautiful.

customer service is great everyone is helpful the rooms are nice the bar is fine Food Service is great

Very nice place for a business event. Great service and food.

Beautiful property! Great atmosphere! Helpful and courteous staff!

Beautiful nice in the lobby and outside area ,but the hotel rooms needs cleaning and new furniture and the balcony porches needed repainted

The reception desk was so great and had fantastic recommendations for dinner and what to dk with the kids. The lazy river and slide are a must for the kids, while the brand new cabanas poolside are a fantastic splurge if you want the best in locatikn and service. Great Job Marriott! We will be back again soon!

So the resort is nice but I got chewed up in bed by either bed bugs or some unknown sabertooth cricket. The staff was very attentive to the problem but never found anything. Even if handicapped dont rent that room. Its way to small and may have critters. Staff was top notch!

The resort was well marked when we went for the conference. The navigation was easy which was my prime requirment. I did not use any other services.

Lovely evening hosted at the Griffon Club with wonderful appetizers and drinks, gorgeous view and great staff.

Excellent hotel with stunningly beautiful views and great restaurants. No platinum level room upgrades, no platinum concierge access. Rooms were OK. The 5 AM wake up from the employee using a hammer drill in the room above us was unexpected. Roy s restaurant was great as always and our seven-year-old love the lazy river and the pool amenities. Make sure to tour the cactus garden and the herb garden while you are here. We were fortunate to be here on Easter morning and the staff did a wonderful Easter egg hunt for the kids. As a platinum Marriott member I have high expectations of the service available and the service was average but we will definitely stay at this hotel again, even with the hammer drill wake up.

What a great weekend we had at this resort. We planned our trip with our neighbors to celebrate our daughter's 6th birthday; there was a minor snafu arranging our accommodations; nothing major at all. A day before our trip Dominic P. called to apologize for the inconvenience, asked where we were coming from, why we were coming, etc. Very nice guy. Upon our arrival, it seemed everyone at the resort knew my daughter's name and that it was her birthday. 'You must be Emma, I hear it's your 6th birthday. Happy Birthday'...over and over again. It was incredible and made her so happy and special (which she is!). They also delivered a cart of cookies and milk to our room as a birthday gift and decorated our cabana with balloons. We can't say enough about the staff at the hotel and at the cabana (Brittany and Victoria rock!) We can't wait to visit again. Thank you Dominic for everything!

The food at the Stone Grille was excellent and the wait staff provided outstanding service. Thank you Ky!

The grounds and Revive Spa are 5 star quality. Great service and professionals.

Melon salad needed a little salt to bring out the flavor, if you don't have salt on the table you need to get it right, had the fish trio the portions of ahi and butter fish were very small the salmon was a bit bigger, all were cooked correctly and tasted good, the rice was served on a seperate plate which made mixing with the sauces akward, the bok choy side consisted of one leaf, must be running low. Dessert was ok they did a great job making scratch creme brulee taste like instant and the pineapple thingy was the high light of the evening, if I was headed home from a winning time at the casino and my car broke down out front I would think about stopping in for a bite.

Did a staycation with a boyfriend and it was very romantic!

It was okay but I felt like they didn't treat my sister with the respect she deserved

I have stayed at many JW Marriott resorts and they have all been great. I would give this one six stars if I could because of Michael Miller the food and beverage manager for the property. My wife an I wanted to complement the chief on fabulous meal but he was busy getting out all the other tables. Michael came over instead and we had a great conversation about the food and service. What he did for my wife and I was truly amazing. I want to thank him so much for what he did. Thank you Michael.

Had an opportunity to check out a hotel suite with the view of the pool. They are very spacious and big. The lobby has an amazing view. I did not have a chance to enjoy the reatauarants though.

We had a great time, nice rooms and really friendly staff. Pools were very nice too.

Got a booth at the First Service Expo great venue for a expo

This hotel is fantastic. I stayed in June 2015 for a girl's trip and had phenomenal service. The staff went out of their way to make our trip perfect. I decided to come back in January 2016 with my husband for our "Babymoon" and have experienced the same exceptional service. I absolutely love this resort. The spa and accommodations are outstanding. I can't wait to come back!

Always Consistent, too many loud, unsupervised children for my flavor

Cool place for a conference. Really nice rooms and amenities. Several pools and a lazy river to enjoym

Gorgeous hotel with incredible staff. Food is excellent, this is a perfect place to come if you want peace and tranquility!

I love working on my business in their lobby. Beautiful hotel!

We LOVED this course. We do an annual trip to AZ every year. This one is staying on the list for next year.

Beautiful pools, beautiful grounds,wonderful staff. A great experience every time.

Went here for a conference. Everything was large and beautiful. The lower lawn at night was especially beautiful.

Love the whole atmosphere such friendly workers and above everything the were here to accommodate me.

I stayed on a business trip and the accommodations and service were wonderful. It's all a bit pricey, but that's how these large resorts are. That said, it was reasonably priced compared to other similar places. Pool was great, room service was super and the food and atmosphere were very nice. I would definitely recommend this for business travel. Superb.

WARNING: If you book a stay at this hotel their cancellation policy requires that you cancel SEVEN days before arrival or you will be charged. Most hotels allow you to cancel up to a day before arrival. Clearly Marriott doesn't care about customer service or making a good impression on their members. Not worth returning.

The hotel itself is beautiful, the pool, lazy river and jacuzzi were great, but the food and drinks are very pricy for the amount/size that is given to you.

I was there for an event but the ballroom was huge and nicely decorated.

Easter brunch nice selection of food hot and Cold items to choose from and a wide selection of drinks to go with your meal.

Very helpful staff at front desk. Informed & very friendly. They made our room available with a beautiful view. Room was clean & comfortable. Breakfast is a bit pricey but cooked well with great service.

Visiting a relative who was staying at the resort. The grounds were beautiful. Staff was very kind.

My friends and I stayed the weekend before the 4th of July and the staff was welcoming and so helpful. The rooms we stayed in were great for the 4 of us anand my toddler. We all enjoyed the lazy river and pools and even though it was practically a holiday weekend it wasn't overly crowded. We're already planning our next stay.

Great drinks and happy hour food at Roy's inside the Marriott.

Great location near a ton of stuff to do. Fantastic view of Camelback mountains. Golf course is very fun to play. I recommend staying here and I would come back again.

Went to Roy's Restaurant for an appetizer and a cocktail. Was seated by the window. Had fun and exciting time watching a Monsoon storm. Service was great. Food was outstanding. Facilities are getting a little dated and need a facelift.

Good dinner at Roy's. Good food, good service; misoyaki cod was amazing.

2017 MASTERs Conference. Great venue, extremely spacious and accommodating. Friendly and hospitable staff. Conference food is decent and plentiful. Resort has a few restaurants and bars, a pool, and a lazy river (small bit nice). Down the street from the hotel is a Plaza that has fast food, groceries, supplies, shops, and much more.

Wonderful outdoor pool. Great accommodations and comfy room.

I figured with all the shining reviews this location would be better than what I experienced. The room itself was great, bed was comfortable but the pillows much too soft.

The shower was easy to find a comfortable temperature, and the room had a couple of complimentary soaps but greatly lacking compared to other Hotels for less money.

The staff was extremely helpful and friendly, but the room service food was really bad. Presentation of the food was nice but had next to no flavor.

My pool side room was over 200$, my in room meal was $40+ and if you want actually usable wifi you'll need to pay 15 dollars per day. If you are looking for a morning breakfast, that will be an extra $30+ for mediocre food.

I've been to many other Hotels that offer much much more in room services and quality of life items for extremely less out of pocket.

I wouldn't recommend this location unless you are really really pressed for time.

Great price for a resort level hotel and easily adjustable conference rooms to fit a group from few hundred to several thousand.

Had an amazing time. Beautiful place, amazing service. Extremely friendly personnel here. Loved my time spent there. Will be back no doubt

This place is amazing! Favorite local spot for a staycation! Pricey during the winter, but summertime is where it's at, anyway. Their pools are the best! Beautiful facility all around.

Awesome lazy river and pools. Great relaxing place to hang out and sunbath. Where your sunscreen of course.

Do it right! Do it In style! Do it at the Marriott Desert Ridge.

Beautiful property and amazing service. The staff is fantastic!

Wonderful stay. Great rooms with lots to do on site.

Beautiful resort, friendly staff, comfortable and clean rooms.

An absolutely amazing place. So beautiful. So peaceful. We had an amazing conference here.