JW Marriott Desert Ridge Review

What a great place to spend a few days. The grounds were emaculant. The staff were so friendly and helpful. The rooms were relaxing and the beds were like clouds, so comfortable. There are also so many things to do within walking distance of the resort. Loved it!

Great resort! I attend the Healthcare Industry User Group (HIUG) here every even year. Their conference facilities are top notch. Onsite restaurants are very good.

The outdoor decor is amazing, and the staff is very friendly. Rooms are well furnished. Conference halls are well designed.

We came to eat at the restaurant. Usually we can expect terrific service. Our server simply forgot us. There were a few large groups and we were only a party of 2, but we were forgotten. May not return thee

Super friendly staff. Especially liked the map of trails for running and that there's an actual gym!

Golf course was in fair shape. Have played here before when it was in much better condition. Disappointing for a resort like this.

Rooms are great. Beautiful place. Expensive food/drinks. Lots of bees in the pool area. Would stay again though.

Went to the spa a few weeks ago. Nice experience. I try to squeeze in a massage whenever I have the time. Not sure I will return but because of the cost but I will keep this place on the list.

Very nicely decorated common areas, and a rather nice courtyard.

We're starting across the street but we have access to the JW, so I don't have any comments on the rooms. However, the hotel is gorgeous from the lobby to the pools. We spent a lot of time at the pools, especially the lazy river. Beautiful hotel, friendly staff, 5 stars all around.

Beautiful resort. Relaxing, clean, and comfortable.

Fantastic facility. Everything above par. Rooms were terrific. Service was excellent.

We were in the Grand Canyon Ballrooms and they were beautiful. The dinner served was wonderful. Our server was not overly helpful but overall a great experience.

Wonderful place to stay. 5 stars... Friendly, clean and welcoming.

The grounds of this resort are perfectly manicured and the staff was remarkably attentive. My room was clean and spacious. The gym/spa was really nice also. I was impressed to see that there were Peloton bikes there for anyone to use. Wouldn't hesitate to stay here again.

Had dinner at Roy's and it was fantastic. A bit pricey but everything was top quality and the service was very good.

Incredible resort! Great for families and business. Love the lazy river, on premises Starbucks, and restaurant options!

Resort is massive and with all the pools appeals heavily to families. I was here 10 years ago and it has actually agreed quite well - while not new it's still in good condition. Staff have been fantastic.

Great property. Pool area was incredible. Loves fire pits for at night.

Only used the FedEx Kinko's center located there, but the property was very well maintained and looked very nice. I would book a room here in the future. Only suggestion is to have more signs or directories located throughout the property to find your way around easier.

Beautiful resort. For the money though...stains on furniture...no airport shuttle...habe actually had a better experience in much lower priced places.

My husband was attending a conference at your fabulous hotel. I accompanied him, as our daughter and her husband live a couple of hours away from Pheonix. This was a perfect opportunity to reconnect with our beloved daughter. I cannot express how wonderfully we were treated. One person in particular , her first name is Aspen She made sure that we had not just a good time, but a wonderful, fabulous, extraordinary, great visit. I hope someone at your hotel reads this and tells her how much her kindness meant to us . Aspen should know that acts of kindness's and generosity, no matter how small, really can change a person's life in the most positive way. Please know that we will never forget, nor will we cease to appreciate her professionalism and kindness. I have spoken to so many friends about the Desert Ridge Marriott since we have returned to our home in Virginia. Your resort is a gem and we will see to it that we return again and again to enjoy all of the many amenities at your amazing hotel. The Spa was especially peaceful and a much needed chance to escape from our busy lives. Thank you for a once in a lifetime experience.

The Resort is beautiful. Everything we needed, we were able to find or do at the resort. We stayed two nights and took advantage of the pool, valet parking, room service, and on site amenities. The staff is extremely helpful and kind. We will happily stay here again.

The place is very nice and the people are friendly. The rooms are divine and I really liked the time I was there

Beautiful property. I was only there one night but wish I could have stayed longer to enjoy the peacefull surroundings and awesome amenities.

Service was great. Staff is friendly and inviting. I will return and recommend this location

Visited the Meritage for Valentine's Day dinner. It was relatively not busy. The service was fantastic. Our server, Ric, was GREAT! Super helpful and accomidating for our dietary restrictions & requests. The Cedar River steak was to die for, as were the Brussels sprouts and avocado toast! A litter ok the priced side for what you get, but it's at a great hotel; this should already be expected. 10/10 would scarf down many more meals & cocktails here.

Fantastic venue. Great location and friendly staff.

As a conference site it is convenient but culturally sterile.

Rooms were all organized, fashionable and cozy. Bathrooms were very nice and clean. Service within the hotel was very kind and accommodating.

One of the best resorts. I love staying here. It is a beautiful property and has great golf courses. Lots to so on the surrounding area.

The property is amazing and the staff is top notch. There's so much to do (even amenities for families). Also, this property is located very close to a huge shopping area filled with restaurants and stores - less than a 5 minute drive away. Though we normally choose Airbnb for trips, this place is a good reminder of the value hotels provide, too.

Beautiful and generous space with a great and open vibe. Each room for the event has been spacious and well laid out.

Excellent resort with great restaurants, golf and pools.

Went to Roy's for Aloha Hour and dinner. Front desk hostess was friendly, but did not give us clear direction that Aloha Hour is only available outside (or at the bar). After being directed to an outside table, we waited 2-3 minutes for a server, who then informed us that we would have to move to yet another table. Wasn't the greatest start to our night. The food more than made up for it. The Tempura Ahi roll was awesome, and the Filet and Teppanyaki Shrimp were cooked to perfection. Will definitely be back, but just need to remember to ask for a table outside!

I have already mentioned on a review about my credit card misusage. I am writing this because, after 3 days I again spoke with another desk staff who was going to write me an email with their account team Cc'ed. He infact typed my email address. But bed. An hour that I never received an email. wonder what takes more than hour to write an email. I'm sure the hotel staff would completely ignore this review. But I need my issue to be sorted as a urgent matter.

Attended a work event at this location and it was phenomenal.

It was clean, the customer service was great, and amenities (pools , trails, Starbucks, gift shop) were great. The view and location were superb.

Love JW during the summer tons of pools a lazy river.

This is always a nice location to visit very friendly staff nice amenities

Fire alarm went off at 3 am but otherwise good experience

My family and I just spent 2 nights here and we had an amazing time! The resort was clean and well appointed. All of the staff that we encountered were extremely friendly and helpful. My kids had a blast at the pool. It's so close to Desert Ridge, which makes shopping easy. We also had dinner at Stonegrill and the food was excellent. No complaints from our stay - we can't wait to do it again!

Great pool area! Lazy river, live entertainment on the weekends, cooling waterfall, and slide. The service at the pool is great (Brandon kept the drinks coming!). The lobby had entertainment on the weekends - and a Roys.

I enjoyed a lovely stay at this resort, the lazy river and pools are great. The resturants in the resort were very good for dinner and breakfast.

Amenities and staff were great! Was wandering around the hotel when a worker stopped me for no reason and gave me a 5 dollar gift card to the Starbucks on the main floor. She simply said, "thank you for staying with us, have a coffee on us". The service is next level. Every staff member is trained to greet you, which says a lot about the training and mission of the company to truly make a guest's stay different from their competition.

They use overseas telemarketers to bother you with silly promotions during dinner time.

Take me off your call list please!

Great stay, great amenities amazing bar, but mediocre bar food