The Inn at Rancho Santa Fe Review

The cottage was nice and cozy inside but there were much dog poos leading to the cottage from the outside parking lot. I called guest service and asked them to clean up as I was surprised that the hotel allowed this to happened. However, this was totally ignore and the poo were still there. We reserved a pet friendly cottage but did not expect to be this pet unfriendly ordeal.
The landscape in front of our cottage also was not well kept and it really felt like a shack in the woods. I was surprised that this was a four stars hotel.
The room service was extremely expensive. I ordered a cheese burger meal and the total cost was $30.00. A carafe of coffee cost $15.00. My wife ordered the coffee because the coffee maker broke in the room. Outrageous!
After reading all the great reviews, we were eager to stay at this four stars hotel. We like the small town feel and the romantic atmosphere. However, we were highly disappointed with our unpleasant experience at this place and I guess we won't be back.

Services were impeccable anf the selections were right on target with what i was looking for.

A beautiful stay. Great food, unbelievable service, very relaxing!

Beautiful campus off the beaten path as far as the coast and other typical destinations.

Pretty amazing old time hospitality. The bar is very well stocked with unique single malts and whiskies.

Very nice facilities and a beautiful outdoor areas we enjoyed at a wedding there.

Lovely location, pool and breakfast. Rooms, and in particular bathrooms, could be better maintained and slightly cleaner. Beautifully maintained grounds!

Great hotel. Outside of security barging in unannounced to our room at 2 am.

Such a great getaway weekend from the SoCal frenzy.... Bartender at whiskey bar was a highlight. Room was decent. Fireplace was a great touch with starter log. Mille Fleurs restaurant is fantastic and a short walk

Great atmosphere, great food.... portions were a little on the shy side, but almost perfect.

As a frequent Starwood guest (lifetime Gold), I have to say that my experience at Inn at Rancho Santa Fe in San Diego has been the most terrible hotel experience that I've had (both for Starwood and outside of Starwood properties).

I will caveat that this review is written from the perspective of a Starwood member.

To start with, the Inn at Rancho Santa Fe is not even close to a Category 5 Starwood Hotel and should not be billed as such. Here were all the things wrong with the hotel:

It was very clear that because we paid in points (which translated to about $312 per night vs. their $175 rate during this time), the hotel didn't value us much as guests and even used the word 'downgraded' when they spoke to us about our reservation.

Our room barely fit a queen-sized bed, the heater was broken and loud, none of the tv channels worked outside of the Starwood channel. The bathroom was disgusting and felt like something you'd find in a motel.

To be clear, I don't always need the fanciest room, but I would never pay more than $100 for the room we were in. It was that bad. We didn't even want to be IN the room and spent as little time there as possible.

Hotel service was terrible.

Room switch: Due to booking issues, we had to do a room switch. Despite the hotel staff telling us multiple times they would keep us updated, I had to check in with them every time to get an updated stats.

When we finally made the switch, we were told to wait at our room for a vale who was coming immediately. After a 20 minutes wait, and no one showing, I decided to walk around the property to check out the new room itself. On my way back (about 40 minutes after I was told the valet would come), I saw a valet driving with my luggage. I waved him down to ask if he was taking it to my new room. He just nodded his head abruptly as if I was annoying him and drove off without a word. I would have expected a more polite response.

Unhelpful staff: The property isn't extremely stroller friendly which isn't a problem except for the fact that a) the staff didn't move out of the way to try and let the stroller through (they were too busy chatting in the restaurant)b) directed me the wrong way when trying to get to 'stroller friendly' paths (the layout of the resort is with different buildings, and c) when I was wandering around clearly looking lost, I was completely ignored until I asked for help.

I do need to caveat that the gentleman who took our room service order was great. We had an appointment so he was able to get the order to us in under 20 minutes.

Poor hotel service did not just apply to us. My sister who was also staying at the hotel (and who paid in cash vs. points so was treated to one of the biggest rooms in the hotel) had issues with getting a working refrigerator in her room. They had brought yogurt for their young kids and found that the refrigerator wasn't working. Although they were told multiple times by the front desk (starting in the early morning) that a new one would be brought, nothing was brought all day until her husband went to the front desk and basically yelled at them for not bringing the refrigerator. Of course, the food was ruined. Again, if this was a Category 2 or 3 hotel, it might not be as frustrating. My issue here is that the hotel is labeling itself as a Category 5 Starwood. The service doesn't warrant that at all.

All in all, I would never come back to this hotel and would highly recommend that guests look to stay at other hotels in San Diego.

For me The Inn at Rancho Santa Fe is like stepping back in time. Tranquil and elegant in the heart of the village. I have recently been joining the fun Croquet matches in the early evening, so much fun with a cocktail and then dinner on the patio. The food is delicious, I recommend the Grains and Green Salad with Salmon :D

We just went there for breakfast. Very pretty environment. Seems very upscale. The food was extremely bland and over-priced.

Great friendly staff, beautiful property and amazing cars. Good place for breakfast

Ask for Morgan, she's wonderful to work with and has a great personality

Smelled disgusting. Both the lobby and suite. We hated it. Amazing potential but 'they just put lipstick on a pig' instead of spending the time and $ to do it justice

Fabulous massages and customer service after a scheduling conflict occurred. I would definitely go again as it was a peaceful and relaxing environment and experience.

Absolutely spectacular accommodations! Wonderful family-friend location steps away from the heart of Rancho Santa Fe. Don t forget to check out the Amazing whiskey room with Dutch house. Very informative, creative and yummy cocktails! Friendly staff and extremely attentive. The Morada restaurant was very very good ...staff was friendly. Michelle Y, the general manager was informative helpful and very professional. We stayed here in the middle of COVID-19 had dinner on the lawn and the resort was very attentive to social distancing. Don t think twice about staying at this amazing , friendly resort.

Fantastic staff, good food and drinks! Janice and David were amazing!

Beautiful resort with beautiful well kept grounds. Rooms are incredible. This resort is expensive but it is honestly orth the price. Best friend just had her wedding here and it was done wonderfully well.

Although I didn t stay over at The Inn, we ate lunch here and it was great food, with a gorgeous setting. It has a horse theme and they were preparing for a fantastic event the next day so there was a lot of busy people however they were still very attentive to their lunch guests, including my daughters. Definitely recommend it.

Amazing food and great service! Haven't stayed at the hotel yet, but I would love to do so sometime.

Talk about disappointing. I have no idea how anyone could give this place 4 or 5 stars. It's a well manicured motel. The website hurts this property as it illustrates the best parts of the property, but the actual rooms aren't even close. Are room had a patio that was enclosed in with just straight hedges. That's what you had to look at, a hedge. The people who work the front desk are super nice and helpful. The restaurant not so much. Taking into consideration covid and restrictions in place that are not the properties fault, the restaurant is super clumsy in it's approach. Couldn't get a table to have cocktails outside and we are guests paying $450 a night and I am an elite member of their loyalty program. There were plenty of tables available even with social distancing guidelines in place. They didn't have staff to handle it I guess? I would never stay here again and would def never recommend it to anyone I know.

Cute & cozy in, great whisky bar called Huntsman (Tom, the bartender knows his stuff real well); rooms can be better for a category 5 SPG property.

Enjoyed a guided meditation at the spa. Would highly recommend.

Beautiful place. On business travel with a fantastic rate. Much more to appreciate when not working.

Nice setting, creative menu. Wondered about the quality of ingredients however

Beautiful hotel with amazing staff. Highly recommend staying here

Nice hotel. The town it is in shuts down when the sun goes down, so be prepared to drive through windy roads in the dark to go do anything.

Exquisite place. My Uncle stayed there. Grounds are very nice. Peaceful feel in keeping with the Rancho Santa Fe vibe. Dinner was outstanding. Everyone liked their food. Portions were much bigger than expected from a high-end restaurant. I had the Short Ribs - meat was obviously slow cooked as it easily tore apart with a fork (think "fall of the bone" tenderness). Wine list was extensive. I went back this AM and breakfast was very good too. I had a great Eggs Benedict with shaved ham. Eggs poached to perfection.

Neat little hotel. My room was very nice. A little heavy on some of the advertising (coupon at the desk, two or three in the room... they really want to sell that spa stuff!), but otherwise pretty neat joint to crash at.

Food was on point. Get an order of the peanut butter brussels sprouts, those are pretty funky. I just had a burger, but it was killer.

Nice place for breakfast. early morning walk with coffee. Usually an informal car show on weekends.

Such a wonderful experience staying here. We did a "stay-cation" and stayed here for a long weekend.

I went this past weekend for a facial, massage and pedicure. Everything was absolutely wonderful and everyone was so nice and friendly. The Spa is incredibly clean and relaxing. They have a beautiful room and outdoor courtyard you can wait and relax in while enjoying fresh fruit, tea and water. They also have complimentary both bombs you can take with you. Both ladies at the front desk were very nice and greeted me with a sincere smile. I had a facial with Marcia and she was very nice and thorough, my face feels and looks amazing. I had a few areas I asked her to focus on and she was great! Patricia was my massage therapist and she was very accommodating to my needs and requests and checked in every so often to make sure I was comfortable. I finished with a pedicure with Mari who was very friendly and a joy to talk to. I will definitely come back. My day was perfectly relaxing.

Very Nice the delicious food good nice people I love

This is a great venue to host weddings & special events. We did a friend's wedding here today and it was amazing! I have been the DJ for special events at the Inn for 12+ years and everyone always says how much they enjoyed it. These pictures are from today's wedding.

Just booked this venue for our wedding. So beautiful and relaxing. Has a casual vibe but also very elegant. Really cool rooms that are all different.

Perfect place for a large party/event, such as a Hanukkah festival or a wedding.

The Inn is much like the Ssn Ysidro Ranch in Montecido, beautiful, relaxing, and tip-top. Please don't go here with an attitude. Relax and enjoy your life.

Great flavor of old California. Good customer service food and bar area

Beautiful, secluded property minutes from the beach.
Great restaurant on site.
And, they have an "ice" skating rink!

Clean, friendly environment. Staff is helpful and always willing to help. The Inn is located right in town and us easy to access local coffee shop and stores.

Was a nice car show that morning so stopped in for excellent bran muffins and coffee..

Visited the RSF Inn for a business meeting. The hotel staff was excellent and responsive to our personal and business requirements. Additional, the Inn is dog friendly. Our yellow Labrador love the Inn. FYI - Dog treats at the front desk.

Great bar, especially the whisky bar (has whisky tasting educational sessions once a month).

Beautiful property. Intimate environment. Cozy and romantic.

Gorgeous grounds. Best value luxury hotel in San Diego

The staff are extremely warm, friendly, willing to serve you, and helpful. The actual facilities are very attractive, upscale, and make you feel at home; I also feel like it gives off a very peaceful vibe. Their yard and pool areas are nice with lots of greenery which is a very welcome thing compared to much of the Southern California landscape by the coast...and the Inn's gym is pretty great as well.

Once again, the location itself isnt near any other businesses or roads that are too loud or distracting, and the Inn isnt far from the amazing coastal beaches and lots of other fun local places for activities. The food is great too. Their event rooms are very functional as well, and could serve as great places for business gatherings or even weddings.

Id recommend this spot to anyone looking for a nice, welcoming, and peaceful place to stay and unwind, or for business meetings as well. A+ in my book.

Quaint old-fashioned resort with modern amenities and great service.

Nice place to stay for a weekend get away. Came for a wedding and very much enjoyed our stay.

Wow! The room was amazing! Very spacious! On arrival, valet parking and Staff was very welcoming. I quickly checked in. Just an ID and credit card for incidentals and I was off to my room. I am definitely planning another stay here with my family as this was a business trip. Room had fridge, coffee maker and complimentary bottled water. There is a spa on the premises but I did not partake.

I feel like the Inn at Rancho Santa Fe has lost some of its magic. Our stay was pleasant, absolutely love the quiet ambiance and enjoy walking the grounds. The room was clean but showed its age and needs to be freshened. The food was disappointing from that which we've grown to expect at the Morada. To that definitely not worth the price. As expected though, the staff were always pleasant. Sorry to say, we're not sure if we'll return. :(

Pool side, great waiting be server Jesse. Delicious food as well!

Just spent the weekend in Rancho Santa Fe and stayed at the Inn..It is located in the center of town and offers great places to walk around. The Inn is very nice and offers a great restaurant for Breakfast and dinner. The services was good. The only thing I could say they could improve upon is the spa treatment. My wife had the prenatal massage and thought it was over priced and not the best.

Love the inn. Its been remodeled and continues to have the elegance and chic cottage feel. The food is insane btw.

The Inn always does such a nice job at making you feel welcomed- service and food was perfect!

Wonderful Resort that hosts a delicious restaurant with impeccable staff!!

"Presidential" rooms and a cozy dining experience. Good for all sports or just for getting away for a night.

Good location, beautifully maintained garden, good service, good selection of wine, but the selection of beer is not up to San Diego standard.

We have always loved the Inn! It was our go to spot - but recently feel like there has been a change. Sat at the bar on a Monday night - ordered an appetizer and cocktails before we were headed to an event. It took an hour to get the appetizer - there was a "mishap in the kitchen" per the bartender. We told him we had to get it to go since we were running late - they put it in a box - not cooked fully and still charged us. It's unfortunate since there are very few options in downtown RSF. Disappointed.

Normally 5 starts, but currently under construction and they were still cleaning up from a wedding. Kind of killed the Sunday brunch vibe.

I adore this restaurant! They serve excellent food, their menu is varied, The chef in that restaurant is very trained, I like very much trying all their dishes. The food is consistently fresh, the service towards the clients is nice. I go often to this restaurant and I not even once was discontended. I recommend it to all.

Excellent food, great enchanting garden outdoor dining and professional staff.

Wow! Beautiful didn't even know it was out there. You must save up unless you have no money worries..

Great place but the service has dropped since my last visit, before they joined the Marriott Group. Hopefully it is just transition pains.

Marriott has taken over the mgmt of this Inn, which has a long history and loads of potential. The property needs a lot of work. Perhaps they could blame COVID-19 but let's get real. The staff is great, as is the food. But the property needs some TLC. I'll give it another try at a later time.

We received the 50 minute massage package and it was everything you could hope for. Very professional and courteous. The facilities are excellent and well maintained. Would definitely go again.

The spa & the food was an incredible experience. I would reccomend the Inn to anyone.

They were very accommodating and helpful. Everyone on the staff was quick to acknowledge and ask if they could help, even if you had just spoken to them previously.