Jumeirah Zabeel Saray Review

The whole experience, stunning hotel, excellent staff, rooms, half board, restaurants, position was outstanding!! Particular mention to some of your wonderful staff who enhanced our stay!!
Muneesh( Imperium manager) , Oliver, Jude & Ajay in the Imperium Restaurant, Sandeep at the Beach/ pool!! All your staff are so welcoming, helpful & friendly. The egg station members of staff also!!
We loved your hotel and will definitely recommend to all our family & friends!!
Deborah Moyler & Susan Ashworth

Great hotel, or rather a palace. Nice rooms with a view of the bay. Great food and service. Many cafes and restaurants, there is a kids club.

Beautiful Place. Big swimming pool same as the beach. Staff are extremely nice and helpful and the food in Plaj is delicious. Highly recommended.

Lack of restaurants to the 5 star of what the hotel is

A piece of art hotel. So beautiful and clean from the entrance to the hotel and all the way to the beach. The breakfast is my fav in Dubai,tasty food and that view Rooms are nice, spacious with lovely sea view from the balcony. And the service is exactly the way I like it.

Amazing experiance although the traffic at the palm can be very busy nevertheless the hotel carry an amazing experiance of ottoman grandiur in the middle of the dessert.

Amazing hotel with good wheelchair access. Sauna was great and had a fabulous facial. Food was good and Jumeriah Flavours allowed access to other hotel restaurants in the group. Staff on the beach helped the wheelchair on and off the sand which was also very much appreciated.

I arrived at the resort and went to the reception and the receptionist was an Egyptian nationality I think Esma Islam has deserved me the ideal employee and I hope from the management of the resort honored it was at the top of respect and sophistication I thank this staff member who was following me with everything in the resort from the time I entered my exit in the restaurants and in the area of Al-Sabaa. I was overwhelmed by the requests, but I was happy to serve me. I advise everyone who visited this resort to go to this employee believe me if I return to this resort My visit to the Palasta meeting Islam thank resort management on such staff would advise visiting Sba and the Indian restaurant area

Evey body should try it ... specially the Spa it was amazing

Spa uses 24 carat gold and other precious metals
For 540 USD, customers will be able to use the "La Prairie Platinum Rare" mask made from platinum at the Jemeirah hotel Zabeel Sary spa.
If you like the golden mask, you can go to the spa of Raffles Dubai hotel. Here, customers are served "Egyptian Gold" masks made from 24-carat gold leaves for $ 500.

The place is very nice The room is warm and the decor All the hotel facilities are wonderful and especially the outdoor garden

Can only rate the lounge, as we had only arranged a shisha. Was probably the most luxurious environment ever for this. The hotel makes an exquisite impression. Everything was very clean and noble. Even in the toilets is a boy who gives you the towel to dry off. So much luxury is almost uncomfortable.

Fantastic hotel and services quality matching 7 stars worth the experience by all means and will repeat aga8n

It is one of the top hotels in Dubai.Excellent service, large rooms (in this case a superior one) with huge double beds. Very large and very comfortable bathroom. Staff always ready to assist in any situation. Very Clean. A beautiful (heated) outdoor swimming pool and a beautiful beach with deckchairs and umbrellas and towel service, where from time to time the staff pass by to offer you water with an ice basket, cleaning your sunglasses (incredible!) And ice cream . A very high quality Spa with a good gym, Turkish bath and sauna and also an indoor swimming pool. The restaurants are of excellent quality. We went to the Lebanese one where we had truly fabulous meals in a classy environment. To recommend !!!

One of the best hotels in the palm. It is for the people who like to forget every thing in the life and have there private time.
Every thing is there... Gift shops restaurants and more than you can count.. Facing the sea water so it is just steps to walk beside sea water.

Life time experience , one must stay while in Dubai.

One of the finest and most luxurious hotels in Dubai .. Palm Jumeirah

Great services.thank you SK aka Sumar Kumar . You made our stay excellent.

OMG!!! Whatttt a beautiful hotel with private beach and cabanas... and scrumptious lunch in amal Zabeel saray...

Very nice experience in amala restaurant!! It was my wife birthday and this was a made perfect by them. We opted for veg thali.. Food was delicious and quantity was wholesome. We enjoyed the dinner and ambience. Veg Biryani was very tasty. Lalit and his colleague salina were so helpful and caring. They took very much care of us from the beginning! Overall it was a memorable time and experience!! Recommend every one to enjoy the time there!! Also thankful of Mr vikas who was very adaptive!!

Outdoor pool and a private beach area, Jumeirah Zabeel Saray Royal Residences is located in the Palm Jumeirah neighborhood in Dubai. There is a restaurant and guests can have fun at the water park. Burj Khalifa is 19.3 km from the property. Free private parking is available on site.

What a fantastic hotel it has everything you need from a hotel pool food rooms staff are the best you can get

HOTEL FROM HELL! I ll be explaining some advantages mostly negative experience.Some hotels exaggerate their stars this hotel is apparently 5* 5* means that everything is perfect. WELL THIS HOTEL IS NOT. We went as a family because we decided to do a wedding here.

Let s start with breakfast very lazy they only have a 3 rotation breakfast veal, chicken and lamb sausage that s it. Boring breakfast they don t do anything different. Scrambled eggs are rushed they are watery, boiled eggs are not even boiled they are soft and watery. ABSOLUTE RUBBISH.

My aunty s had a room, the room was flooded with water. Is this 5*? The air conditioners are rubbish you can t adjust it, it is either too hot or too cold, you can t sleep at night I literally couldn t sleep all week. A hotel should have working air conditioning with no problems with it not working HOW IS IT 5*?

We had a wedding, my brother was allowed to bring our 9 month old baby to the shisha area. But the next day we went to go shisha they didn t allow the baby??!! Then they try blaming us and saying it s a private area the wedding area, a private area is a place private to you and if people can see you and walk by how is that private!! Then one of the managers tried giving example of being in an house, sorry but you don t have the public walking by your house watching you do shisha. Rude manager called ibrahim.

We had cold showers for a week and they came to check 3 times and still didn t fix the issue and same with air conditioning. AWFUL EXPERIENCE does a 5* hotel have cold water ?

This place is not for babies Atlantis is better even though it s expensive it meets your requirements and you get more for the money you pay for. This hotel was an absolute rip off. I don t care if the architecture of the hotel is great, how the hotel functions is absolutely RUBBISH.



OVERALL CHEAP HOTEL NOT 5* EXPERIENCE SHOULD BE 3*. The only good thing is the spa and the cleaners do their job well and extremely nice cleaners that s all. I haven t tried the Turkish bath or the private expensive massages but the sauna and jacuzzi are great. But this doesn t make the 5* experience. The sea is just the sea lots of jellyfish but that s nature. Itwas an awful experience. DO NOT GO TO THIS HOTEL! OR THINK TWICE!

Another rudeness was this manager IBRAHIM said we will look after you better next time . THERE IS NO NEXT TIME DUBAI ISNT ROUND THE CORNER FROM LONDON. ALSO IF I WAS TO GO DUBAI NEXT TIME I WOULD NEVER COME BACK TO THIS RUBBISH HOTEL.

Nice resort. Limited dinner options for vegetarians

Probably one of the most gorgeous and aesthetic spas I ve ever been to. While the services are pricey the service and amenities were exceptional.

Positives -
*Welcoming & Friendly Staff
*Nicely Decorated & well kept hotel externally & internally
*Feedback for particular staff members - Ibrahim & Omar (front office
managers), Fadi (food operations manager), Adam (manager of the Plaj
restaurant), Simbu & Shruthi (on hand staff in the Plaj restaurant).
*BBQ on the beach courtesy of the Plaj
* Free access to Wild Wadi Waterpark

Negatives -
*Broken glass found amongst the breakfast glasses where juices & waters are kept. I picked the glass up & noticed it, looks for the chunk missing & notified the staff member cutting the fruit nearby. Glass taken away but nothing checked to see if any of the others were the same or if the broken part was amongst the other glasses.
*Apparently the hotel has a policy for not allowing any food from the breakfast buffet to be taken, in the Imperium restaurant. This was not communicated to us during our stay. After one day of being able to do this, the next day we were treated like criminals for taking something...in the middle of the restaurant by one of the staff. This issue was brought up with the front office manager & food operations manager. We felt like we couldn't stay in the hotel after this but gave them a chance based on the conversation & proposal that was laid out by the management for the rest of our stay.
*Glass shard found in my drink whilst I was having breakfast. Shard entered my mouth & the object felt weird, thank god I took it out of my mouth or things would have been worse. Notified the restaurant manager about it who was very apologetic. Said he would investigate as to why this happened & get back to me on a resolution.....never heard anything back from anyone.
*Most evenings whilst heading back to our rooms we would get asked if we were hotel guests...even by the same security guard stationed by the elevators. This got tedious after the 3rd time.
*We made an enquiry with the reception. One of the ladies took our details & said they would get back to us as the marketing team would have to approve. I called before arrival about this & staff over the phone never mentioned needing approval. Waited for 4 plus days & nothing from anyone about our enquiry. Spoke to the front office manager about it, he asked me to fill in a simple form with some details, which would then be sent to the management of the hotel & we would get clearance within 48 hours......again nothing from anyone within the hotel.
*Chistmas Day......the hotel thought it would be good to have Santa come down from the roof....he nearly fell halfway down the building whilst trying to rappel to the shock & horror of children & adults watching the poorly organised & mis-managed stunt. To make things worse, this Santa had a voiceover from someone telling kids Santa is stuck whilst falling....wrapping their presents.
*Upon checkout, the hotel tried to charge us for an item purchased on the beach (fresh coconut). We were given resort credit of 250 AED for free at check in & told we could use this anywhere within the resort including the spa. Didn't utilise the full credit & this was the only item purchased within that but they still tried to say we had to pay for it. Refreshing their memories on how the credit works is not really our job, let alone the other mistakes on the bill (charges for calling the front office manager within the hotel).

Overall a nice hotel. Stayed based on a recommendation but severely disappointed with my stay. Some staff need to be trained on customer service & whilst others need to have the ability to come back to guests when an enquiry is made.

I was at the spa today. Unfortunately their service level has gone down. It was a very bad massage. I had a bad experience with the reception before also.
Unfortunately. I dont recommend.

A true 5 Star experience right from the Valet to the F&B staff .. Happening place with a lot of activity .. Especially Amala -- A great place for Indian cuisine..

Amazing hotel cannot fault it one bit
The best hotel on the palm!! Great food and impeccable customer service. Will be returning next year.

An elegant, fun and romantic hotel suitable for honeymooners and special occasions

Nice hotel with a good pool. The E butler service is very good

It is a wonderful place. It seems to have been catapulted into Aladdin's fable. Add to this a continuous search for staff to make you feel good.

Good place. Good ambiance in general. Must visit music hall

Bad entry into the sea, sharp stones. Settled in a strange room, prepared for the anniversary of other guests. They asked for glasses for cognac, brought glasses for whiskey.

Great location, excellent manners staff, great food at breakfast, spacious rooms.

First time I ve spend time here and it was quiet an eventful time!
Kids club staff was not particularly polite and laughed at us when I arrived at 9 am and saw only Male in the kids club, so I have a daughter and obviously for religious reasons and education I would not leave her in a closed space with only men around her as if she need use the lavabos it would be not acceptable to don t have a female around to help her and see her pulling her knickers down, so I had to call a manager who happens to be a woman on that day and she sorted the call to the woman who worked there to come back and start work earlier than 10am.

It was not nice to deal with this and have to explain my point of view and plus I wasted time that I wanted to use to get into the gym and do my workout!

Asides from this people I m the main restaurant was not very nice , asking for a table to seat where we wished was a bit of sacrifice for the employees who always avoided to clean up the tables so we could seat down... making what we wanted like white omelette and asking for almond milk had been a issue too, they always bring a tiny amount of small plates to the point that I complained about it and asked them if they running out of milk or eggs!!

The hotel build inside it s stunning , room views also very pleasurable but over all I don t think the prices matched what we gotten there... it s has to improve a lot.

As well gym facilities it s old fashion there is no machine to train gluteos , abdominal and the mates on the floor are so old that feels like a 1 star pension where people go to spend 4 days when they don t have money to afford a nice hotel.

Outside the swimming pool area was full and people leave the staff out like trying to keep the beds for themselves all day long w makes impossible for the guests to arrive anytime and have a bed available.

Definitely far from a 5 start resort.

I've been only on the pool and spa and I have to say that this place is truly beautiful. It's very green, there are a a lots of natural shade. It is very big so you can always find some space to hide under the trees and hove some privacy. Even in the middle of the summer it's nice to stay here.
It's very quiet, they play very relaxing music and you can also here a lot of birds.
Very relaxing place, you didn't feel like you are in Dubai.