3 years ago
So we were not staying at the hotel , We just went...
So we were not staying at the hotel , We just went to have a family day on the beach , First we had to wait 15 minutes for someone to assist us and take us to the beach , Second we had to pay twice the price we usually pay at other hotels and then they charge for kids also while other hotels dont ! well you would say ok then you must get a better service , but NO .
I take the kids to the kids club and they ask for payment again , I was like we already paid so they asked for a receipt , I had to go all the way back to reception and look for the person who took the payment and did not give us a receipt ! How annoying and bad communication between staff that I had to run here and there while kids are waiting !
And then at the end we ordered food which was just fine and as usual the kids did not eat at the time so I asked for a box and they were like we do not allow food take away, like I was taking food from a buffet or something , so we ended up leaving all the food that cost 200$ !! I just want to add that the whole thing cost us 700$ ! Very expensive with bad service , Not going back again