Johnson-Sewell Ford/Lincoln/Mercury Review

I visited QuickLane on 12/19. I was checked in and had my oil changed, tires rotated, a 24-point inspection, and had the alignment checked. I was treated to a professional, friendly experience. No upselling, only the scheduled maintenance that I requested. Wonderful people! Wonderful experience! Fast service!

Excellent Service!
Junis was an outstanding representative for the dealership.
She was professional, courteous and competent.
Our 2019 F150 Platinum well taken of by the service technician Urial.
He did a terrific job!
Many thanks to Rob and his leadership as well as the service team @ Johnson Sewell Ford
Dan Olson

The wait was over an hour, BUT well worth it. During the virus things have changed, no coffee available!!! The staff was very professional and explained my options for my oil change. I have an older Ford F150, and have decided that I want Ford products and services. This is the place. Highly recommend. Almost forgot to mention. They did an outstanding job with washing my vehicle...

My husband bought a Ford Escape here that he loves.

Service was fast. Oil change, tire rotation, and car wash all completed in about 45 minutes. Brakes, tires and fluids checked. Order writer was courteous and professional.

Kari was a great help and very nice, addressed all my concerns and didn't pressure me into buying the car. I bought the car I wanted and Kyle even stayed after hours so I can leave with the car that same day. Amazing customer service! I would highly recommend this dealership to anyone. Thanks guys!

The service reps at the Johnson Sewell Ford QuickLane are very courteous and knowledgeable and do not recommend service that is not prescribed or required. They provide a contactless checkout experience.

Decent service, the salespeople really follow you when they think you are going to buy something.

Absolute worst experience I've had with a dealership. I spent six hours waiting on them to finalize the process. They then forgot to send me an additional key and mentioned that they offered a free convenient mobile key service that will come to you, they did not. The key guy instead insisted that I drive back to the dealership (1 hour away) to get a key made. I then had to take it in due to the AC fan going out and it took them 3 times of me having to go out there before they figured out what was wrong with it. Then they ordered the wrong part. Then they said they would send someone out to get the car and have it fixed, they lied about that too. I finally just asked them to mail the part to me and I will install it myself. They'll also try and convince you that you got a deal and then tack on the extra at the end, pay attention. Unorganized, selling faulty cars without inspection, lying about what they offer and incompetent staff. RUN!

Got my first pick up here, a 150 and I love it. Easy folks to work with.

If you are looking for someone here to help you with a new or used car....Ask for Cami! Very helpful young lady. I didn't know her when I went in but sure glad she was the salesperson I got!!

The entire Servive Department was courteous and they had excellent follow up with me on the status of my vehicle repair. This was by far the best customer service I have ever received from a service department at a dealership. I would highly recommend this dealership to anyone.

One of the techs had an entitlement attitude. Ladies at the counter were very nice and professional.

Service is fast enough but what I dont understand is how I scheduled for 3pm and they still made me wait an hour before they got to my car. No advance notice of delay and little concern for the delay.

Meagan was amazing. She stayed in contact and my problem was solved immediately after the recall came in. Kudos to this staff

Between me and my wife, we have purchased a staggering amount of cars over the last ten years, and I have to say, my buying experience with Johnson-Sewell Ford in Marble Falls was by far the easiest.

Out sales consultant, Robin Tippens, was very pleasant, honest, forthright, and available for help. All questions were answered, my timeline and price points were not only met, they were surpassed, and she was just genuinely great to work with.

Robin knows not just their Ford products, but is very knowledgeable about the industry and competition as well.

Robin is a great asset to the JSF team, and when it comes time for another vehicle for work, I ll be giving her a call!

Overall, the dealership is very modern, clean, and everyone that I encountered were really nice, engaging, and does not seem to just be out to sell something...but just willing to talk and help.

They deserve all five stars given!

First I would like to say this is by far the BEST CUSTOMER SERVICE I have ever experienced at a Dealership! The sales rep that helped us was named Shannah. Her customer service skills, politeness, positive attitude and flexibility was amazing. She never once pressured me into buying a truck. She assessed my needs and asked us what we were looking for and told us what she had available in that price range. She even stayed late because she knew I didnt get out of work until 5pm in Austin and they close at 6pm. She did this for me 3 days in a row. I was extremely grateful! She went above and beyond what I expect from any sales rep. We ended up purchasing a pre-owned 2013 Ford F-150! The transaction went through smoothly with Financial Manager Patty, she looked for the best interest rate possible and was a tremendous help and very sweet and pleasant to work with as well! After taking the truck home there were some minor concerns that needed to be looked at and thanks the Sales Manager Butch and Josh and the Service Manager Gene and the Auto Technician Todd they addressed all of our needs and even put us in a Ford F-150 loaner, while they were fixing the minor repairs. All of the reps were pleasent and such a Blessing to work with! They were extremely efficient and communicated everything with my husband and I. It will be harder to go to any other dealership in the near future and it really made the 1 hour and 30 minute drive really worth it! Therefore, this will be our forever Dealership! BIG, Big Thanks to all the Reps I named! You made a huge impression on our family and to all the people we know! You will see us in the Future, cant imagaine ever going anywhere else! We will spread the word! Another Big Thanks to the Owners and Trainees of this Johnson Sewell! You have an amazing team and we wanted to make sure you know that! God Bless You All!

I am not into changing vehicles but you made my experience very pleasant. Thank you

Have had multiple service experiences all pleasant. I know they said it would take an hour and twenty minutes which in turn actually took 2-1/2 hours, but they ended up switch out the tire and rim to switch out the spare rim so I'd have matching rims while I wait a week to get another tire.
The alignment turned out to be spot on so I'm very pleased with the workmanship.
I wish they gave me a car wash like before but they were busy and I needed to get on the road anyway.

2017 F250 Super Duty, 6.7l Turbo Diesel.

Inspection was completed very quickly. Great staff.

Bought used pickup fro Brandon and Christene.The best experience I have had buying vehicle

Bottom line is this.. the culture of the company runs deep....we researched that. When we chose to invest 5 hrs with intent to walk away with a new truck, we were pleased to see that the entire staff we encountered carried themselves as this establishment is known for and, candidly, expected to display. Honesty, respect, intent listening, giving care about what customer is expecting, knowledgable about product lines and integrity are but a few characteristics me and my wife were looking for throughout our visit. Two standouts in the process were an outstanding young man by the name of Brandon (sales person) and Dana (financing dept). They both made us feel we were family but at no time did it appear to be anything less than what they signed on to do...everyday...and that is be good at what you do and be a good person while you are doing it despite what may appear to have not gone like you expected. Pray God I've got 20+ years left on me...I wiill drive 80 miles again...maybe just to say hello to some new friends or should I say family members. Well done Johnson Sewell Ford...well done.

Ask for Butch! He works really hard to get you a great vehicle!

all they do is lie and try to take money from you and come up with excuses for it. they told us they replaced my headlight plug the first time they didnt, we went back the second time they still didnt. they never did it once!!!! WASTE OF TIME AND ENERGY JUST GO TO A DIFFERENT FORD DEALERSHIP.!!!!!

Every time I bring in one of my trucks to their not so quick lane it's a problem. Appointment no appointment gonna be at least an hour before they can get to u. Don't know how to check tires always at least one quart low on fresh oil change . today they refused my buissness claiming not enough time but still an hour before they close. I will bring both my diesels elsewhere

The Johnso Sewell store was very modern and clean. We took our 2019 Mustang in for its first oil change. Even though we didn't purchase the vehicle there, we were treated extremely well. Our service advisor was very professional. Upon checkout she reminded us that we had Ford Pass points that we could use towards this service. By using our points we ended up getting the oil change and state inspection for free. We will definitely visit this dealership again!

Came in for an oil change and state inspection. Junis was very friend. Junis ket me know that 2 of my tires were in red so she help me pick out the best tires for me...

We had the good fortune of meeting Brandon and he made us feel like Sewell Ford was his business and he wanted to see us in the King Ranch of our dreams. It was the best buying experience and we felt wonderful as we drove away in our new truck. Do yourself a favor and ask for Brandon at Sewell Ford.

I needed to have some warranty work done. I originally took my car to Austin but they quoted a couple weeks to get it back.
Took it to Sewell and had it back the next day.
Check in was quick and smooth. Mary stayed in contact with me and I was back in my car within 24 hours.

Had my truck in the shop for collision damage. They handle everything professionally and with care. They took care of dealing with the insurance company and had a rental car ready for me. Quick turn around. I would definitely use them again.

They always treat me right there. Love the complimentary car wash also, Little Red is so nice and shiney! WAHOO!

Best of the best service in the state -
Junis is the best customer service rep in the building and county. Make her the quick lane Mgr .
Thanks Gene and Don and crew.
GD Garlett
Ps Russ we need to tee it up soon on Slick rock

Salesman Brandon was great. He stayed after hours to deliver us a quality vehicle. I highly recommend this crew for your new or used vehicle purchace.

We have bought 6 vehicles from Johnson Sewell Ford. Would never go anywhere else. They actually Treat their customers with the utmost respect. From sale to finish you will not find a Better place. We have tried other dealers and none can even get close to the Great people here. Thank you Butch and Ms. Dana. Ya'll are the Best.

Excellent customer service. Very responsive, honest, and helpful. These guys care about the impression they leave and do their best to do things right. I've used all parts of their business: sales, service, parts, and body shop.

It was the smoothest vehicle transaction I have ever experienced! Brandon was great!

Went into Johnson Sewell Ford for a oil change and a tire rotation and a complementary wash took about roughly 45 minutes an hour everything was done the way it supposed to be done Thanks and Great job on keeping people safe.

Courteous and professional had my vehicle back the same day

It would be nice if thay had a meeting to learn what customer service is.

I locked my keys in my truck, and the service manager Gene Baker gladly assisted me in getting me back in my truck. I was so impressed that I had them do my state inspection and oil change right then. I had been using another dealership, but Johnson Sewell is my new go to place for service.

They were ready for my service appointment and when it took longer than stated for the repair they drove my car to my home. Excellent service

It was a great experience with wonderful customer service! I will definitely come back if I ever need a second vehicle.

I had my oil changed and they did it quickly and a good value

On this day (7-21-14), I bought my new car from these folks, I must say that I have several years of knowing J. R. Romero and has always treated us excellently and this day was no exception, helped me in buying my new car and also the finances manager (Right now I can not remember her name and I apologize for that), also treated us kindly, thank you for your help we have a new car, all happy so, all that I can say is that we will remain faithfully to Johnson Sewell Ford ... widely recommend to my friend JR Romero. :) ..

We have purchased 4 cars from the dealership and THAT experience was exceptional...however their service department has been less than impressive. The one time we used the service department we took my husband's car in to get a latch fixed on the rear door. They told us that it was under recall...BUT...the recall notice hadn't been released yet so we had to pay to get it fixed. Then when we received the recall we took the notice in along with our receipt and they did not refund us the total amount...$300 still came out of our pocket!

The next time we took the same vehicle in was to get the AC fixed. We dropped it off on a Friday evening because we were heading out of town for the weekend and would not be back until late Monday.
They had it for another week or so waiting for parts and then repairing it. When we picked it up it had a crack in the windshield that was NOT there when we dropped if off. We spoke with the manager who told us that the crack was there when they checked it in and that they were not responsible for it until that time frame. I asked when it was checked in and he could not provide me with that information but again reiterated it was there when it was "checked in" and they were not responsible for fixing or replacing it. (We did have a small rock crack in front of the driver's side but the long crack was on the passenger's side and the 2 are not connected.)

As much as I like to keep my business local I do think I will go elsewhere for service. I feel their customer service is lacking and does not deserve my loyalty. Unfortunately it doesn't matter if your purchase service was great...what matters is how you are treated AFTER they get your money.

Christina really helped me find my dream car. When I couldn't find good insurance she recommended some and was overall a great experience.

One of the clothes hangers in my navigator broke. It's a small plastic loop. They wanted $90 for the part??? That is with me installing it. $20 would be high.

Outstanding customer service! Gene went the extra mile to make sure we got what we needed for our Lincoln MKZ.

It was a very pleasant experience. The staff were very professional. The manager even followed up after I have purchased the vehicle to make sure everything was alright. I give this business 5 star plus for their exemplary service.

They do what should be done. They take care of their customers. BIG thanks to Butch Goff, very professional.......He met my needs in a short period of time and that why I shop close to home. Thanks CH

I have been using Johnson Sewell Ford service for 20 years. I have always received courteous service.

Vicki has always helped me. She does a good job. I got almost all of my money back for the car I took back. The Ford Explorer had to many issues for me and I needed a secure vehicle for my job. I am not sure I needed all of the extended warranty that I got, after finding out I already had the extended warranty through Lincoln. But it is what it is and I will live with that part. But again, Vicki Stroud does a good job.

Jim was AMAZING! As long as he is selling cars I will always purchase from him. He worked with me every step of the way, stayed in contact and let me know all of my options. Johnson Sewell was amazing as a whole and I will be referring anyone who needs a car to Jim!!

They offered well below blue book for my trade with no reduction on vehicle I was interested in.

Always a good experience in Quick Lane which I use most of! Staff is great

Todd in Fast Lane was terrific, communicated well and met all his commitments.

We bought our first vehicle here in 1996. The experience was enough to keep us coming back. Since then, we have bought 5 used and 4 new vehicles from Johnson-Sewell. Each time they were very helpful and got us the best deal possible. After departing the area, we still shop and buy from this dealer and they deliver the vehicles to us in Houston. We buy Ford's because they are American made. We shop at Johnson Sewell because they treat us like family. My opinion is that if they treat you right, why go anywhere else? Thank you John J, Dana, and Josh. Our daughter loves her first new car! See y'all again in a few years when our baby starts driving. Thanks for all the great cars we have worn out and traded back in for newer models. You won't be getting my F350 back though...I love my truck!

I had to travel on somewhat of an emergency, and my truck needed service prior to my trip. Johnson Sewell was able to fit me in without an appointment. I am grateful, and I especially want to commend Macey and the other lady who works with her. Both were extremely courteous and efficient. Thanks to both of you and to Johnson Sewell.

Highly recommend this dealership and our sales person, Michael Gallagher. Excellent follow-up and communications after the sale taking care of a couple of minor repairs.

Jim Joyner went above and beyond to get me into a new car that was good on gas, looked great, and had towing capacity! He also helped my wife find the exhibition xl limited that she was looking for to replace the old one.. I appreciate Ford for financing me and making it possible for me to get a 2020 Escape SE! I will be back again one day... Great service... Great people... Everyone of us should focus on buying American! And do what we can to stimulate the economy!

As always, the people are polite and professional. The service quick, and well done and the waiting area clean and comfortable. I can't imagine going anywhere else.

6 star experience with Johnson Sewell's service department. An error was made when they installed a new transmission in my Expedition. 6 months later, this led to the wiring harness burning through which required $850 work at a Ford dealership in another town. Gene Baker of JS's service department could not have acted more professionally as they provided prompt reimbursement to us for the bill that we paid to the other dealership. My next Ford will absolutely be purchased at Johnson Sewell. A car dealership with integrity, that's pretty rare. 6 stars on a 5 star scale

Vehicle inspection on 32 foot Class C motor home. Lots of room to maneuver and park. Inspection completed timely. Staff was very courteous and friendly.

Wonderful experience so far, their customer service was Top Notch and I got a great deal on a minivan. Thank you to the team

I took my car for an oil change at Johnson Sewell when I was visiting in Marble Falls and everything seemed fine. A few months later, I went to a different shop for an oil change and they told me that Johnson Sewell had messed up my oil pan and they wouldn't work on it for liability reasons. I drove over an hour one way back to Marble Falls to see what had happened.

It turns out, the other shop was mistaken. Everything was as it should be. However, since I had driven all that way, Jose Navarro took care of my oil change free of charge!

Great customer service!!

Eric Felps was extremely efficient throughout our car buying process. It was worth the drive to Marble Falls from Kerrville to buy our Lincoln Corsair.

Had a recall on steering issue and made an appt. They got me in right away and not only took care of that but two others as well. Said I had to have truck back that day and they delivered. Mary even ran it through the car wash. Awesome work. Awesome customer service. Highly recommend.

I would highly recommend this place i live in Florida and the staff here was great i traveled all the way to Texas for the vehicle i was looking my salesman Brandon was extremely helpful with the process negotiated a fair deal and made the buying experience very pleasant the finance dept was great as well they accommodated me and my wife with a complintary pick up from the air to get us to the dealership to test the vehicle i would give this dealership 10 stars based on my experi

Friendly and honest. Will buy my next vehicle there for sure.

Dropped my car off for a recall and had a very nice young lady bring me home while they do the recall

Like any other dealership, you can wait hours till you talk to a sales associate not because they're hiding but because they're talking with other customers. They had a vehicle I wanted and I got it. Can't complain.

Got the truck I've always wanted. Very friendly, nice home town service. Good job Brandon.

So grateful for these kind people for helping me during our evacuation.

Gave me a good price, everyone was very friendly, and we didn't have to spend all day there to buy a car. The lobby was clean, there were vending machines and free coffee and water, and the waiting room was comfortable with a big TV. What more could you ask for in a dealership?

Brought them my f350 that was having trouble starting; They charged me $1200 to tell me it would take $10,000 to fix. Obviously I could not pay that exuberant amount so I took the truck home, changed the fuel filters, diesel, and it has run perfectly since.

Do not take your vehicle here, they do not act in your best interest, its all about the $$ to them, and what I experienced is borderline criminal.

Dilly Dilly!

stopped by for a quick check before a 4 hr road trip because of an issue i was having and Joshua was excellent help! He was patient in trying to figure out what the issue was with the very little info i was able to provide him but he got the job done! there was another lady as well that work with him but i didn t catch her name, but thank you for getting someone on it so quick. you guys did an excellent, 10/10 job. thanks for thoroughly explaining everything Joshua!

All I can say is wow this dealership is easy to do business with. Straight forward and painless from buying a truck to the service department all were Great. Well worth the time it took to get here. Really nice to find such a team of dedicated people. Attention to details was not overlooked anywhere even the restrooms were sparkling and smelling clean.
Brad