pamela canty

Review of Johnson-Sewell Ford/Lincoln/Me...

We have purchased 4 cars from the dealership and T...

We have purchased 4 cars from the dealership and THAT experience was exceptional...however their service department has been less than impressive. The one time we used the service department we took my husband's car in to get a latch fixed on the rear door. They told us that it was under recall...BUT...the recall notice hadn't been released yet so we had to pay to get it fixed. Then when we received the recall we took the notice in along with our receipt and they did not refund us the total amount...$300 still came out of our pocket!

The next time we took the same vehicle in was to get the AC fixed. We dropped it off on a Friday evening because we were heading out of town for the weekend and would not be back until late Monday.
They had it for another week or so waiting for parts and then repairing it. When we picked it up it had a crack in the windshield that was NOT there when we dropped if off. We spoke with the manager who told us that the crack was there when they checked it in and that they were not responsible for it until that time frame. I asked when it was checked in and he could not provide me with that information but again reiterated it was there when it was "checked in" and they were not responsible for fixing or replacing it. (We did have a small rock crack in front of the driver's side but the long crack was on the passenger's side and the 2 are not connected.)

As much as I like to keep my business local I do think I will go elsewhere for service. I feel their customer service is lacking and does not deserve my loyalty. Unfortunately it doesn't matter if your purchase service was great...what matters is how you are treated AFTER they get your money.